酒店初级英语培训

LESSON1

GREETING&FAREWELLS问候及道另U

VOCABULARY

welcome欢迎back回来

enjoy喜欢service服务

pleasant愉快的satisfaction满意

safe安全的lookforwardto盼望

trip旅途wish希望

later稍后definitely肯定地

HRASESONTHEJOB

Welcomeback.欢迎回来。

It'snicetoseeyou.很高兴见到你。

Haveagoodday,祝您愉快。

Seeyoulater.回头见。

Thankyouforcoming.感谢光临。

Hopetoseeyouagain.希望再见到您。

Haveasafetrip,一路平安。

TALKINGTOTHEGUEST

Staff:Goodmorning.Mr.Smith.Howareyoutoday?

Guest:Goodmorning.Jane.Tmfine,thanks,andyou?

Staff:I'mfinetoo.Areyouchecking-outtoday?

Guest:Yes,Ithinkso.

Staff:Didyouenjoyyourstayhere?

Guest:Yes,Idid.

Staff:Ihopeourserviceistoyoursatisfaction

Guest:Sure.TITIverypleasedwitheverythinghere.

Staff:Thankyou.Iwishyouanicetriphomeandlookforwardtoseeingyouagain.

Guest:Thankyou,HIdefinitelycometoshamaagain.

LESSON2

INTRODUCTIONS介绍

VOCABULARY

meet遇见certainly当然

call叫would愿意

comefrom来自sure好的

introduce介绍spell拼写

colleague同事

PHRASESONTHEJOB

It'snicetomeetyou.很高兴见到您。

MynameisJohnSmith.我叫约翰.史密斯。

MycolleaguescallmeJohn.我同事叫我约翰。

Iamtwentyyearsold.我20岁。

IcomefromShanghai.我来自上海。

Iamnewhere.我是新来的。

LetmeintroduceyoutoJohnSmith.我把你介绍给约翰.史密斯。

TALKINGTOTHEGUEST

Staff:Goodmorning,sir,MayIknowyourname?

Guest:Certainly.MynameisJohnSmith

Staff:Wouldyoupleasespellyourlastname?

Guest:Sure,P-a-r-k-l-n-s-o-n,Parkinson,

Staff:HowdoyoudoMr.Parkinson?Welcometoourhotel.

Guest:Howdoyoudo?Verynicetomeetyou.

Staff:Hopeyou'llenjoyyoustayhere.

Guest:IthinkIwill.

Staff:Seeyoulater.

Guest:Seeyou.

LESSON3

APOLOGIES道歉

VOCABULARY

excuse原谅rightaway马h

apologize请求原谅wait等待

mind介意moment片刻

trouble麻烦mean想要

happen发生mistake错误

assure保证bill账单

check检查

PHRASESONTHEJOB

Excuseme.打扰一下。

Wouldyoupleasewaitamoment?请稍等好吗?

Wouldyoumindwaitingasecond?请稍等好吗？

Iamsorryforthetrouble,很抱歉为您带来麻烦。

Iamterriblysorryaboutit.真是太抱歉了。

Id。apologize,我很抱歉。

Iassureyouitwon'thappenagain.我向您保证以后不再发生这种事。

Ididn'tmeanforthattohappen.』上不想111这种事的。

TALKINGTOTHEGUEST

Guest:Excuseme.Ithinkthereisamistakeinmybill.

Staff:I'msorrytohearthat.I'llcheckforyourightaway.Wouldyoupleasewait

moment?

Guest：OK,(Amomentlater)

Staff:Idoapologize,Mr.Smith.

Thereisamistakeinyourbill.

Iassureyouitwon'happenagain.

Guest:Well,thatsallright.

LESSON4

OFFERINGHELP提供帮助

VOCABULARY

appreciate喜欢grateful感谢

assist帮助offer提供

request要求serve服务

interrupt打扰lookfor寻找

follow跟随kind令人感激的

PHRASESONTHEJOB

MayIhelpyou?我能为您做些什么？

Doyouneedanyhelp?要帮忙吗？

Pleasetakeyourtime.不着急。

There*nohurry.不着急。

Ifyoudon'tmind.如果你不介意°

Sorrytohavekeptyouwaiting.抱歉让您久等了。

Excusemeforinterrupting.抱歉打扰——下了。

I'lltrymybest,我将尽力而为。

TALKINGTOTHEGUEST

Staff:Excuseme,MayIhelpyou?

Guest:Yes,I'mlookingformyroom.

Staff:MayIknowyourroomnumber,please?

Guest:Yes,myroomnumberis358.

Staff:Followme.Please,rilshowyoutoyourroom.

Guest:Thankyou.It'sverykindofyou.

Staff:It'smypleasuretoserveyou.Pleaseenjoyyourstay.

LESSON5

FACILITIESMAINTENANCE设施维修

VOCABULARY

seem似乎toilet马桶

repair修理immediately马上

tap水龙头clogged塞住了

flush用水冲洗maintenance维修

drip滴下hardly几乎不

facility设备工具

PHRASESONTHEJOB

Wouldyoupleasehavesomeonetocomeupstairs?能否初应个人上来？

What'sthetrouble?哪儿坏啦?

It'sworkingnow.现在好了。

Whatotherproblemsdoyouhave?您还有什么问题吗？.

Somepartneedstobereplaced.有个零件要换了。

Pleasewaitforashortwhile.我片刻就来。

Thereisanotherproblem.还有个问题。

Ifyouneedanyotherthings,pleaseletusknow.如果有任何别的需要，请通知我们。

TALKINGTOTHEGUEST

Staff:Housekeeping.MayIhelpyou?

Guest:Yes,thereseemstobesomethingwrongwiththetoilet.

Staff:Wewillsendsomeonetorepairitimmediately.What'syourroomnumber,please?

Guest：Room1287,

Staff:MayIcomein?

Guest:Comein.

Staff:What'sthetrouble?

Guest:Thetoiletdoesn'tflush.

Staff：Letmesee.Ohjt'sclogged...It'sallrightnow.Youmaytryit.

Guest:Yes,it'sworkingnow.Thankyou.

Staff:You'rewelcome.Anythingelse?

Guest:Thewatertapdripsallnightlong.Icanhardlysleep.

Staff:I'mverysorry,sir.Somepartneedstobereplaced.Iwillbebacksoon.

LESSON6

LOST&FOUND失物招领

VOCABULARY

contents内容camera照相机

pay付lost丢失

describe描述ofcourse当然

indetail详细地missing遗失

last最后的drugstore药店

check检查wonderful极好的

PHRASESONTHEJOB

Canyoutellmethecontents?您能告诉我面有什么吗？

Sorry,wecan'tpayyou.对不起,我们不能赔偿您°

Iamsorrytohearthat,Madam.到这我很难过，女士

Couldyoudescribeyourcameraindetail?您可以详细地描述一下您的相机吗？

Couldyoutellmewhenandwhereyoulastuse让？请告诉我最后一次在什么时候什么地方

使用它？

Wew川checktherewithSecurity.我们会和保安部调查这件事。

Wew川d。ourbesttofindyourcamera.我们会尽力找至ij您的相机。

TALKINGTOTHEGUEST

Staff：Housekeeping.MayIhelpyou?

Guest:Yes,I'mMaryinRoom1101.1havelostmycamera.

Staff:Iamsorrytohearthat,Madam..Couldyoudescribeyourcameraindetail?I'll

keeparecord.

Guest:Yes,ofcourse.It'sabiackCanonAE.

Staff：Whenandwheredidyoufirstfindyourcameramissing?

Guest:ThismorningafterIcamebacktomyroom.

Staff:Wheredidyougo?

Guest:Ihadbreakfastinthebreakfastinthecoffeeshop.ThenIwenttothedrugstore

andstraightbacktomyroom.

Staff:WewillchecktherewithSecurityanddoourbesttofindyourcamera.

Staff:Goodafternoon,isthatMrs.Mary?

Guest:Speaking,please.

Staff:ThisisHousekeeping,wehavefoundyourcamera.

Guest:Really?Howwonderful!Wherewasit?

Staff:Attherestaurant.Couldyoucomedowntoourofficeatthe8thfloor?

Guest:Great.Illberightaway,thanksalot.

LESSON1

INTRODUCINGNEARBYLOCATIONS介绍临近场所

VOCABULARY

elevators电梯corner转角

straight笔直的parkinglot停车场

ahead向前along沿着

restroom洗手间gym健身房

hallway走廊information信息

stairway楼梯

PHRASESONTHEJOB

Ifsoverthere.在那里。

Theelevatorsarestraightaheadontheleft.电梯在正前方左手边。

Therestroomisattheendofthehailwaytotheright.洗手间在走廊尽头右手边。

TheFrontDeskisinfrontoftheelevatorhall.前台在电梯间前面。

TheFrontDeskisatthebackoftheelevatorhall.前台在电梯间后面。

Thestairwayisaroundthecomeroverthee楼梯在那边的转角附近。

TALKINGTOTHEGUEST

Guest:Excuseme,whereistheroom1101?

Staff:It'soverthereatthebackoftheelevators.

Guest:Couldyoutellmehowtogettoparkinglot?

Staff:Pleasegostraightalongthehallway,turnrightattheendofthehallwaytothe

left.

Guest：Thankyou,bytheway,couldyoupleasetellmehowtogotothegym?

Staff:Thegymisonthisfloor.Ifsoverthere,canyouseeit?

Guest:Yes,thankyouforyourinformation.

Staff:Youarewelcome.

LESSON8

ILLNESSEMERGENCY突然生病

VOCABULARY

ambulance救护车toothache牙痛

medicines药品favor帮忙

against违反serious严重

fainted晕倒hesitate犹豫

headache头痛heartattack.心脏病发作

stomachache胃痛liedown躺下

loosebowels腹泻pale苍白

disinfectant消毒的accompany陪伴

PHRASESONTHEJOB

rilcalltheambulanceimmediately.我马上叫救护车

fmsorryIcan'tbuymedicinesforyou,sir