《民航空乘英语》课件

CoursewareforCivilAviationFlightAttendantEngCATALOGUE目录IntroductiontoEnglishforCivilAviationFlightAttendantsBasicEnglishlanguageforflightattendantsFlightAttendantEnglishListeningandSpeakingTrainingCATALOGUE目录FlightAttendantEnglishReadingandWritingCulturalbackgroundknowledgeofcivilaviationflightattendantsinEnglishCivilAviationFlightAttendantEnglishExamGuide01IntroductiontoEnglishforCivilAviationFlightAttendantsImprovingEnglishcommunicationskillsforeffectiveonboardservicedeliveryCommunicationskillsEnhancingculturalawarenessandetiquettefordealingwithinternationaltravelersCulturalawarenessMasteringnavigationspecificvocabularyandterminologiesProfessionalterminologyPreparingflightattentiontohandleemergencysituationseffectivelyinEnglishEmergencysituationsCourseobjectivesCoursematerialsaredetailedtotheuniqueneedsofflightattentionCustomizedcontentIntegratedlearningMultimediaresourcesConstantfeedbackCombiningtheoryandpracticalapplicationthroughsimulationsandroleplaysUtilizingvideos,podcasts,andinteractiveexercisestoengagelearnersProvidingregularfeedbackandassessmentstomonitorprogressCoursecharacteristicsFacetofaceclassesledbyexperiencedavoidanceeducatorsInstrumentledclassesSupplementarymaterialsforindependentlearningandpracticeSelfstudyresourcesParticipatinginsmallgroupdiscussionsandsimulationsGroupactivitiesAccesstoonlineplatformswithinteractiveexercisesandquizzesOnlineresourcesLearningmethod02BasicEnglishlanguageforflightattendantsDialogueformeetingattendeesGreenattendeespolitelyandprovidenecessaryinformationabouttheflightDialogueforseatingarrangementsExplaintheseatingarrangementstoattendeesandensuretheyarecompatibleDialogueformedicalserviceOrdermedicalservice,answeranyquestionsaboutthemenu,andensurethatpassengersaresatisfiedCommondialoguesforflightattendantsCommonconversationsforonboardservicesMakenecessaryannouncementsabouttheflight,includinginformationaboutthedestination,estimatedtimeofarrival,andanydelaysorcancellationsConversationforannouncementsProvideinformationaboutavailableinlightentertainmentoptionsandansweranyquestionsConversationforinlightentertainmentExplaindutyfreepoliciesandavailableproductstopassengersConversationfordutyfreeitemsDialogueforemergencylanding01Explaintoattendeeswhatishappening,provideassurance,andfollowemergencyproceduresDialogueforevaluation02Instrumentpassersbyonhowtoevaluatetheplanesafely,providelifesavingequipment,andensurethateveryoneleavestheplaneinanorderlymannerDialogueformedicalemergencies03AssistmedicalpersonnelonboardandprovidenecessaryinformationtoensurethesafetyofpassengersCommondialoguesinemergencysituations03FlightAttendantEnglishListeningandSpeakingTrainingDiversifiedlisteningmaterialsProvidevariousreal-lifeaviationscenariolisteningmaterials,suchasairportbroadcasts,captainnotices,passengerconversations,etc.,tohelpstudentsfamiliarizethemselveswiththeactualworkenvironment.ListeningskillstrainingTeachstudentshowtoeffectivelylistentoinformation,includingskillssuchasfilteringirrelevantinformation,predictinganswers,locatingkeyinformation,andfilteringirrelevantinterference.ListeningtaskpracticeDesignvariouslisteningtasks,suchasmultiple-choicequestions,fillintheblankquestions,dictationquestions,etc.,tohelpstudentsconsolidateandimprovetheirlisteningskills.Listeningtraining010203SimulatedscenariodialogueexerciseSetupvariouspracticalworkscenarios,suchascabinservice,emergencyhandling,communicationwithgroundpersonnel,etc.,allowingstudentstoengageinrole-playinganddialogueexercises.PronunciationandintonationtrainingEmphasisisplacedoncorrectingthepronunciation,intonation,andspeakingspeedofstudents,cultivatingtheirfluentandaccurateoralexpressionabilities.OralSkillsTrainingTeachstudentshowtoengageineffectiveoralcommunication,includingskillssuchasquestioning,answering,requesting,andrejecting.OraltrainingRealtimeguidanceandevaluationbyteachers:Teachersguidestudentsthroughoutthetrainingprocess,correcterrorsinatimelymanner,andprovidefeedbacktoensurethatstudentscontinuouslyimprovetheirEnglishspeakingandlisteningskillsinpractice.Simulatedcabinenvironment:Utilizingadvancedsimulatedcabinequipmenttosimulaterealflightscenarios,allowingstudentstoconductpracticaltraininginasimulatedenvironment.Roleplayingandcollaboration:Studentsaregroupedtoplaydifferentroles,suchascaptain,copilot,crewmember,etc.,andengageincollaborativeexercisestoimprovetheirabilitytorespondtovariousunexpectedsituations.Simulatorscenetraining04FlightAttendantEnglishReadingandWritingCompensationstrategiesPredictingthemainideaPredictingthemainideaisaneffectivereadingstrategythathelpsstudentsunderstandtheoverallcontentofatextItinvolvesmakingpredictionsaboutwhatthetextwillbeaboutbasedonthetitle,headings,andotherissuesReadingcomprehensionIdentifyingkeyinformationIdentifyingkeyinformationisessentialforcomprehensionItinvolvesskimmingandscanningthetexttolocateimportantdetails,suchasmainideas,supportingdetails,andtransitionwordsReadingcomprehensionUnderstandingcomplexsensesComplexsensescanposeachallengetocomprehensionTounderstandthem,studentsshouldanalyzethepresencestructure,identifythesubjectandverb,anddeterminethemeaningofanymodifyingclausesReadingcomprehensionOrganizationandstructureAwellorganizedwritingpieceiscriticalforclearcommunicationItshouldhaveaclearintroduction,bodyparagraphsthatdevelopthemainideas,andaconclusionthatsummarizesthemainpointsWritingskillsVocabularyandgrammarUsingarichandaccuratevocabularyandgrammarisessentialforeffectivewritingItensuresthatthemessageisreceivedclearlyandaccuratelyWritingskillsVSWritingforaspecificaudienceWritingforaspecificaudiencerequiresanunderstandingoftheirneedsandexpectationsItinvolvesadaptingthelanguage,style,andcontenttoapplytotheintendedreaderWritingskillsProperradioetiquettePropertyradioetiquetteisessentialforeffectivecommunicationonboardtheaircraftItinvolvesusingclearandconciselanguage,followingstandardradioprocedures,anddemonstratingaprofessionaldecadeOnboardradioscriptwritingClarityandbrevityClarityandbrevityarekeytoeffectivescriptwritingThescriptshouldbeeasytounderstandanduseasfewwordsaspossibletoreceivethenecessaryinformationOnboardradioscriptwritingOnboardradioscriptwritingAccuracyandprecisionAccuracyandprecisionareessentialinradioscriptwritingThescriptshouldcontainaccurateinformationandavoidanypotentialmisunderstandings05CulturalbackgroundknowledgeofcivilaviationflightattendantsinEnglishTheculturalbackgroundofmajorairlinesintheworldDifferentairlineshavetheiruniqueetiquetteandprotocol,whichareessentialforflightattentiontounderstandandfollowForexample,someairlinesrequireflightattentiontowearspecificattentionortoaddresspassengersinacertainwayAirlineEtiquetteandProtocolEachairlinehasitsownhistoryandtrade,whichcontributestoitsuniquecultureandidentityFlightattendantsshouldbefamilywiththehistoryandcultureoftheairlinestheirworkfor,aswellasthosewhomayaccountantintheircareAirlineHistoryandTradeLocalCultureandCustomsAirportsareoftenareflectionofthelocalcultureandcustomsFlightattendeesshouldbeawareoftheculturaldifferencesandconditionsoftheregionstheyserve,includingmeetings,tastes,andlocalfoodpreferences要点一要点二AirportLayoutandFacilitiesThelayoutandfacilitiesofairportscanvarygreatlydependingonthelocationandpurposeoftheairportFlightattendantsshouldfamiliarizethemselveswiththelayoutoftheairporttheyserve,includingthelocationofkeyfacilitiessuchasrestrooms,accommodations,anddutyfreeshopsTheculturalbackgroundofairportsaroundtheworldLocalCuisineandFoodCultureThecuisineandfoodcultureofdifferentregionscangreatlyinfluencetheselectionandpresentationofdigestionmealsFlightattendeesshouldhaveabasicunderstandingoflocalfoodcultureandpreferencestobettercattotheneedsofattendeesMealServiceEtiquetteMealServiceEtiquettecanvarydependingonlocalcultureandairlineconditionFlightattendantsshouldbeawareoftheappropriatewaytoservemeals,includingtheuseofappropriatelanguage,styles,andtablewarehandlingTheculturalbackgroundofsalvationmeansaroundtheworld06CivilAviationFlightAttendantEnglishExamGuideListeningcomprehensionTestthecandidate'sabilitytounderstandthebroadcastandpassengerconversationsontheplane.ReadingcomprehensionToassessthecandidate'sabilitytoreadandunderstandmaterialssuchasEnglishnoticesandsafetyinstructionsonairplanes.WritingskillsCandidatesarerequiredtowritepracticaltextssuchason-boardnoticesandemergencyreports.OralexpressionEvaluatethecandidate'sabilitytocommunicatewithpassengersinEnglish,includingonboardserviceintroduction,emergencyresponse,etc.ExamformatandcontentTimemanagement:Reasonablyallocatetimetoensurethateachsectionisgivensufficienttimetocomplete.Concentration:Maintainfocusduringtheexamprocesstoavoidext