重要客户运作系统介绍DELL

重要客户运作系统介绍----DELLDellQualitySystemTheBasicsSteps

RelationshipProcessPerformanceImprovementDellQualitySystemSupplierQualityRELATIONSHIPSupplierQualityPROCESSSupplierQualityPERFORMANCESupplierQualityIMPROVEMENTSupplierSurveySupplierQualityStandard(SQS)QualityAgreementQualitySystemAudit(QSA)ProcessAuditQualityMgmtPlan/MQTPPAPNewP-Plan&ScorecardSafeLaunchYield/Line/FieldMetricsDaily,Weekly,MonthlyReportsQuarterlyQualityReview(QQR)ClosedLoopCASystemContinuousImprovementProcess(CIP)BusinessRelationshipProcessEstablishment&QualificationCustomerExperienceDriveChangeDELL品质系统流程确定可以合作的供应商提出品质期望商议品质意责任交换品质目标至生产地稽核设计审查&预防制定品质管理计划安全放行(量产)监控供应商生产线生产线及应用段监控客户心声评价商业评审(每季)供应商评审确定改善时机执行改善对策追踪及预防BasedonISO9001/9002供应商评鉴品质标准拟定品质系统稽核制程稽核设定品质目标签订品质协议合格供应商确定(完整的稽核包括将近122个问题)90-100%=Approved70-89%=Conditionally<70%=NotapprovedDell选择供应商流程DELL管理供应商流程SupplierManagementstartsaftersupplierselectioniscompleted品质管理计划新产品计划及计分卡生产性零组件核准制程稽核安全放行管理/监控品质成绩

改善行动工程变更每季品质评比持续改善DellSafeLaunch简化模式ImprovedQuality/ProcessOptimizationControlledPilotandRampQual

Build/TestRFDPilotBuild/TestFAIVolumeRampFCSRTSFVSQualTest2674OEMSupplierQA83CheckPoint1:SupplierQAApprovedCheckPoint2–QualTestexitCheckPoint3–QualBuildCompletedCheckPoint4–ReleasefromDevelopment(RFD)CheckPoint5–FAIcompleteCheckpoint6–ReadyToShip(RTS)Checkpoint7–Firstcustomership(FCS)CheckPoint8–FullVolumeShipachieved(FVS)RFD–ReleaseFromDevelopmentRTS–ReadyToShipFAI–FirstArticleInspection(Pre-Ramp)FCS–FirstCustomerShipFVS–FullVolumeShipDurationSeeRampPlan15DellSafeLaunch模式CustomerExperienceResultsofSuccessTotalQualityProcessFoundationandEnablertoSuccess

品质系统设计品质品质改善制程预防供应商及早介入分包商管理供应商全面的品质CIPIFIRLRRYieldCIPContinuousImprovementActionthatDrivesSuccessDriveQuality@theSourcethrough...DellContinuousImprovement(CIP)Dell工程变更通知要求Anysupplierchangestoform,fit,function,orappearance

任何影响外形结构，安装，功能，或外观的变更须通知OEMmustbenotifiedinwritingOEM须被书面通知到RequirednumberofdaysnoticeshouldbedefinedintheQPM/MQT应定义所需的通知天数OEMSQEshouldbetheconduitforanysupplierchanges-notOEMmanufacturingorengineering

任何供应商变更应通过OEMSQE管道（非OEM制程或工程）OEMSQEworkswithSuppliertoensureOEMisnotifiedofsupplierchanges

OEMSQE应该对供应商的变更作掌控并确保OEM被通知到

1.例外

产品被认可后，DELL对一些供应商相对于例外要求，由采购部写特采申请、由技术部批准、由品保部加以文件化

2.变更2.1.在没有事先得到DELL的书面批准以前，任何诸如生产材料、制程,制造地的变更都是不容许的，无论这些变更是否影响产品性能规格。2.2.对于一些主要和关键性的变更，供应商应该通知DELL的采购部、工程部，以便客户的设计team至少在90天以前开始介入执行，因为这些变更可能影响产品的性能、品质、可靠性、互换性、或

ESD灵敏度，这样的申请在没有得到DELL的书面批准前是不容许的。并且必须对connector重新进行信赖性鉴定.DellECNCONTROL----选自Dell低功率连接器规范Dell送样段要求(DellPPAP)DellDocumentDellDocumentNumberPurposePartQualificationProcessCor.30.WWP.SQ.0014OverviewDocumenttoDellQualProcess:TodetermineifallDellengineeringdesignrecordandspecificationrequirementsarefullyunderstoodbythesupplierandthatthesupplier’sprocesshasthepotentialtoproduceproductmeet