外事接待英语Module 3 Transportation and Schedule

Module3TransportationandScheduleContentsTask1MakingTravelarrangements

ⅠTask2MakingAppointments

ⅡTask3MakingSchedulesⅢExtendedTasks

Ⅳ1.makeanappointment2.airline3.makeaschedule4.bookaseat5.travelarrangement6.metro7.railway8.keepanappointmentA.守约B.制定行程C.订票D.旅行安排E.地铁F.铁路G.预约H.航空公司GHBCDEFA2.PairWorkDiscusswithyourpartnerthefollowingquestionsandthenpresentyourviewpointstotheclass.Howmanymodesoftransportationcanyoulistinyourcity?Whataretheadvantagesanddisadvantagesofeachmode?Whatshouldwedobeforemakinganappointmentwithaforeignguest?Haveyoueverbookedaticketonline?Talkaboutyourexperiencetotheclass.Task1MakingTravelarrangementsActivity1Pairwork

ReadthefollowingpassageabouttransportationinShanghaianddiscusswithyourpartnerthequestionsbelow.Activity1Pairwork

HowmanymodesoftransportationinShanghaiarementionedinthepassage?SupposeyourclientisplanningtotravelfromShanghaitoGuangzhou,whatmodeoftransportationcanhechoose?ThemodesoftransportationinShanghaiareasfollows:1)airtravel2)rail(longdistancefasttrain,specialholidayandtouristtrain,metrotrains)3)marinetransportation4)publicbustransportation(citybuses,longdistancebuses)5)taxiHecangotoGuangzhoubyairorbyrail.Activity2Listening

Listentothefollowingdialogueaboutmakingtravelarrangementsforaforeignclientandanswerthefollowingquestions.1.A2.B3.C4.B5.AActivity3ListeningListentotherecordingandfillinthegaps.ZhouYingisnowcallingtobookanairticketforCarterSmith.Answers:1.makeareservation2.themostconvenient3.fullybooked4.available5.bookaseat6.firstclass7.returnfare8.departingActivity4RolePlay

MiniTask1

Workingroupsoftwoandmakeadialogue,takingtherolesofJerryBrownandLiuFang.LiuFangisthesalesassistantofafurnituremakingcompanyinGuangzhou,oneofherclients---JerryBrownfromNewYorkisveryinterestedintheproductsofacompanyheadquarteredinBeijing.HewantstogotoBeijingtovisitthemanufacturingfactoryandenjoythelandscapesonthewayfromGuangzhoutoBeijing.Mr.BrownwillthengobacktoNewYorkfromBeijing.TheyarenowtalkingaboutMr.Brown’stravelarrangements.UsefulexpressionsCanyouputmethroughtoMissFenghou,please?

It’saboutthearrangementsforyourtripto---

Letmechecksomeinformationwithyoufirst.

Howwouldyouliketogothere?Bytrainorbyair?Whataboutyourreturn?

bookasoft-berthticket

I’llfixeverythingup.MiniTask2LiuFangisnowbookinganairticketfromBeijingtoNewYorkbyphoneforJerryBrown.Makeadialoguewithyourpartner,takingtherolesofLiuFangandthereservationclerkforChinaAirline.UsefulexpressionsI'dliketomakeareservationto

------amorningoranafternoonflight?---fullybookedat

themoment---Couldyoucheckotherflightsleavingfor---Ithinkthe17:45serviceissuitable.CanIbookaseatonit,please?Firstclassoreconomicone?Singleorreturnfare?I'vebookedaseatonEasternAirlinesFlight---,departingxxxat---,March27thforyou.Thecheckingintimeis---,inTerminal2.WhenshouldIconfirmthisbooking?Task2MakingAppointmentsActivity1Reading

ZhangMingistelephoningMr.Johnsontomakeanappointmentwithhim.1.WhenwillZhangMingandMr.Johnsonmeeteachotherandforwhat?TheywillmeeteachotherthenextMondayeveningandtheywillhaveadinnertogether.2.Mr.Johnsondoesn’tagreetomeetattheJiayuHotel,why?Andwheredotheydecidetomeetintheend?BecausehethinksthattheJiayuHotelistoofarawayandtheydecidetomeetattheGardenHotelintheend.ImitationActivity2Imitation

DialogueOneMissYangiscallingMr.Browntoconfirmanappointment.ImitationDialogueTwoMissWangiscallingMr.Browntoputoffanappointment.

ImitationActivity3ReadingandUnderstanding

Howmanyschedulesdowesternersoftenkeep?Forawesternerthreeschedulesarekept,onefordailyevents,oneforweeklyplanningandoneforlongtermplanning.

Whatshouldyoudobeforemakinganappointment?Beforemakinganappointment,youmustknowthefullnameandtitleofthepersonyouwanttomeet.

Ifsomethingurgentcomingupandyoumightfailtokeeptheappointment,callthepartiesinvolvedtocancelorputofftheappointmentasearlyasyoucan.Activity4RolePlayMissGongisthesecretaryoftheForeignAffairsofficeofAIBpolytechniccollege.Sheneedstocallavisitingscholar---Mr.JimWhitetomakeanappointmentwithhimabouthisdinnerwithPresidentHuangofthecollege.Twodayslater,MissGongcallsagaintoputofftheappointmentbecausethepresidentHuang’smotherisseriouslyillandthepresidenthastotakecareofhismotherinthehospital.Maketwodialogueswithyourpartner,takingtherolesofMissGongandMr.JimWhite.Oneisaboutmakinganappointmentandtheotherisaboutputtingofftheappointment.RoleplayFengFei:---speak---?Mr.JimWhite:-----.---who---?Feng:---.---makeanappointment---.White:---.Feng:------.---convenient---?

White:---won'tdo.---anotherappointment.---nextMondayevening?Feng:---fine,Where---?

White:---?---toofaraway.Feng:---?---nearer.White:Soundsgood.

Feng:Let’smakeitat---White:---,Thankyou---.Good-bye.Feng:Good-bymakeanappointmentFeng:---speak---?White:------.Who---,please?Feng:-----.White:Oh,Miss---,----happened?Feng:---theappointment---.---sorry---can't---.---unexpected---.------.White:---cancel---?---.Feng:No,notexactly.---putitoffuntil(suppertime)---.---convenient---?White:----.Thankyou----.Bye.Feng:Bye.putofftheappointmentTask3MakingSchedulesActivity1PairWork

Discussthefollowingtopicswithyourpartnerandpresentyourviewpointstotheclass.Whatshouldwedobeforemakingschedulesforforeignguests?2.Whatshouldascheduleinclude?Activity2Reading

MiniTask1Questionsforthought1)Whatisaschedule?Ascheduleisaplanningofactivitiesandarrangementsinorderoftime.2)Whatisadailyscheduleandwhatshoulditinclude?adailyscheduleisamoredetailedonethatmanagesandcontrolstheprojectonadaytodaybasis.Itshouldincludethefollowingmessage: Timeofarrivalanddeparture Airportorrailwaystation Hotelaccommodation Appointments(when,whereandwithwhom) Activities(when,where,whattodo,andwithwhom)3)Howmanycopiesofascheduleshouldbeprepared?Whomarethesecopiesfor?Ascheduleshouldbepreparedatleastin

triplicate—acopyfortheforeignguest,acopyfortheforeignaffairsoffice,andacopytobekeptonthesecretary’sownfile.4)WhatshouldtheForeignAffairssecretarydoaftertheguestsarrive?Aftertheguestarrives,thesecretaryshoulddiscusswithhimorheraboutthescheduleandseewhethertheremightbesomechanges.5)WhatshouldtheForeignAffairssecretarydoiftherearesomechangesintheschedule?Thescheduleshouldbeupdatedimmediatelyifanychangeoccurs.Moreover,thesecretaryalsoneedstoinformthosepeoplewhowillmeettheguestoftheiractivitiesorappointmentsbytelephoningorsendinge-mailsrespectively.Incaseofanychange,thesecretarymustinformallpartiesinvolvedimmediately.MiniTask2TrueorFalse1〕T2〕F3〕F4〕F5〕TMiniTask3Completethesentenceswiththefollowingexpressions.Changetheformwherenecessary.

1〕respectively2.〕overall3〕identify4〕individual5)progressively6)updated7)accurate8)accommodations9)durable10)triplicateMiniTask4TranslatethefollowingsentencesfromEnglishintoChinese.

1)日程就是按时间顺序把方案的活动和安排罗列出来。2)日程分为两种：工程日程和阶段日程。3〕阶段日程就是以天为根底，更加详尽地把活动安排罗列出来以便于工程的管理和控制。4〕客人到达以后，秘书应该与他或她讨论一下日程看看有没有需要改动的地方。5〕如果日程有变动，秘书必须立刻通知牵涉到的各方。ExtendedTasksI.ReceptionEtiquette

1.Whatimportanttraveldocumentsshouldyoupossess?Youshouldpossessimportanttraveldocumentssuchaspassport,visa,identityandageproof,nationalityproof,etc.2.Howshouldyoukeepyoureyesightwhenyoutalkwithpeople?Maintaineyecontactwithpeoplewhiletalkingandtalksensiblyasthesearethesignsofapersonhavinggoodbodylanguage.3.Couldyoubecasualwhenyoutravelwithyourboss?Ifyouaretravelingwithyourboss,donotgettoocasual2.ExtendedReadingTheSchedulingofAppointment1.Weshouldmakeanappointmentwithhimorheroneormoreweeksinadvance.2. WecanmakeappointmentswiththepeoplewearegoingtomeetandhisorhersecretarybytelephoneandE-mail.3. Weshouldmakesurethatweknowthefullname(includingthespellingandpronunciationofthename),thetitleofthepersonwearegoingtomeet.4.Weshouldbepunctualtokeepanappointment.5.Weshouldwaitelsewhere.2.ExtendedReadingTravelTipsbeforeTravelingtoaForeignCountry1.A2.B3.D4.A5.DSomeGeneralPrinciplesforMakingaSchedule1.Ascheduleshouldn’tbeaunattainablewishlist,butarealguidetohelpyouplanyourtimewell.2.Fromtimetotime,thingswillcomeupthatrequireustodeviatefromtheschedule.2.Extended