SMR 350题经典题库讲义课件-Jing

—1—

1-1

ThepurposeofaSteeringCommitteeinaJITimplementationisto:

I.Approveandrecommendprojects

I.Ensureresourcesareavailable

III.Revisepriorities

IV.Beprimary"cheerleaders"

A)IandIB)I,I,andIV

C)I,III,andIVD)I,II,III,andIV

ThecorrectanswerisD)

ThepurposeoftheSteeringCommitteeinaJIT

implementationincludesalloftheanswersplusothers,suchasappointingcross-functionalteamsandreviewingprogress.(Wantuck,Just-In-TimeforAmerica,Chapter14).

1-2

Havingamulti-functionalworkforceprovideswhichofthefollowingbenefits?

I.Flexibilityinmanufacture

II.Morechallengeinthejob,lessboredomII.Bettersolutionstoproblems

A)IandII

B)IandIII

C)IIandIII

D)I,II,andIII

ThecorrectanswerisD)

Multi-functionalworkersprovideallofthebenefitsmentioned.Inaddition,qualityisgenerallyhigherbecauseworkerscanvarytheirroutine.Thisinturnreduces

boredomonthejob.Mostworkersliketohavesome

controlovertheirenvironmentandparticipateinthesolutionstotheproblemsaffectingthem

1-3

Whichofthefollowingorder-winningcriteriatypicallyliewithinthejurisdictionofthemanufacturingfunction?

I.Deliveryreliability

II.Productdesignleadership

III.Qualityconformance

IV.Aftermarketservice

A)IandIIonly

B)IandIVonly

C)IIandIIonly

D)I,II,III,andIV

ThecorrectanswerisA)

1-4

Thepurposeofproductprofilingistodeterminethefitof

A)Customerrequirementsandproductfeatures.

B)Productvolumeandvarietyanddeploymentchoices.

C)Productlinesandexpectedvolumes.

D)Productvolumesandvariety

ThecorrectanswerisB)

1-5

Whichofthefollowingisbestsuitedtosolvingmajorbusinessprocessproblems?

A)Qualitycircle.

B)Cross-functionalteams.

C)Adhocteams.

D)Self-directedworkteams

ThecorrectanswerisB)

2-1

Cross-trainedworkersareanimportantpartofaJITfactoryforwhichofthefollowingreasons?

I.AllskillsnecessarytorunacellresideinthecellII.Cross-trainedworkerscancreateproductiveteamsIII.Unionrulescanbecircumvented

A)IandII

B)IandIII

C)IIandI

D)I,II,andIII

ThecorrectanswerisA)

Theteamconceptisbettersupportedbycross-trained

employees.Theanswerofcircumventingtheunionis

contrarytotheleveloftrustnecessarytoimplementJIT.Ifaunionisinvolved,gettheminvolvedatthebeginningtodevelopthetrustnecessarytoensuresuccessfulteams.(Wantuck,Just-In-TimefoirAmerica,Chapter4)

2-2

Awrittenqualitypolicyshouldbedevelopedto

communicatetoemployees.Thispolicyshouldincludewhichofthefollowing:

I.Adefinitionofquality

II.Astandardofperformance

III.Ameasurementmethod

IV.Apenaltyfornon-conformance

A)I,I,andIVB)I,I,andIII

C)I,III,andIVD)I,II,III,andIV

ThecorrectanswerisB)

Aqualitypolicyisawaytocommunicatetoemployees

what"quality"is,soeveryoneunderstands.Apenaltyof

non-conformanceshouldnotbeincluded;however,a

systemforachievingqualityshouldbe

Questions2-3and4arebasedonthefollowinginformation.

Anorganizationhasoneproductlineenteringthematuritystageofitsproductlifecycle.Thesalesvolumeissteady,butthefirm'smarketshareismoderate.Theproductlineismanufacturedtostockin

asinglefacilityusinggeneral-purposeworkstationsthatareorganizedinafunctionallayout.Theproductionfacilityissharedwiththreeotherproductlines.Eachoftheproductlinesplacesapproximatelythesamedemandsontheproductionfacility.Theorganizationisconsideringthefollowingactions.

2-3

WhichoftheactionsisLEASTconsistentwiththestageoftheproductlinelifecycleandthe

organization'smarketshare?

A)Discountingtheproductline.

B)Establishingdedicatedcapabilityforthelinewithinthecurrentfacility

C)Addingalargenumberofoptionstotheproductline

D)Acquiringadistributorofthelinetoincreasemarketshare.

ThecorrectanswerisD)

2-4

Thelargestriskofestablishingadedicatedcapabilityfortheproductlineisthat

A)Productcostswillbetoohighforthemarket.

B)Newproductiontechnologieswillberequired

C)ProductmixflexibilitywillbetoolowforthemarketD)Themarketwilldeclinebeforetheinvestmentis

recovered

ThecorrectanswerisD)

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3-1

Inafactory,themostunder-utilizedresourcegenerallyis/arethe:

A)Machinery

B)Building

C)Workers

D)Materials

ThecorrectanswerisC)

Generally,thehumanpotentialisthemostunder-utilizedresourcewhichmakestheresultsofempowermentso

dramatic.

3-2

Whichofthefollowingstatementsaretrueregardingcorporatestrategy?

I.Abusinessneedstocompletethestrategydevelopmentonce

II.Itisadynamic,ongoingprocesswhichchangeswith

thebusiness

III.Corporateobjectivesaredevelopedbyfunctionalareainthecompany

A)IandII

B)IandIII

C)IandI

D)I,I,andII

ThecorrectanswerisC)

Corporatestrategymustchangewiththebusinessbecauseinternalandexternalforcesconstantlycausethecompanytochange.Aspartoftheoverallstrategy,objectivesaredevelopedbymajorfunctiontosupporttheoverallstrategy.

3-3

The"voiceofthecustomer"referstoidentifyingcustomerwantsthroughwhichtwoofthefollowingmechanisms?

I.Workingtoresolvecustomercomplaints.

II.ListeningtorequestsfrompotentialcustomersIII.Producingreliableproductsconsistently

IV.Conductingin-depthqualitativecustomerinterviews

A)IandⅡB)IIandII

C)IIandIVD)IIIandIV

ThecorrectanswerisC)

3-4

WhichofthefollowingperformancemeasurementsislikelytobethemostimportanttoZapper'smanagersofthedesktop/roomproductline?

A)Capacityutilization

B)Standarderroroftheforecast

C)Numberofschedulechanges

D)Timetomarket

ThecorrectanswerisD)

3-5

Designformanufacturabilityissupposedtoresultinwhichofthefollowing?

A)Improveproductquality.

B)Reducedtrainingneeds.

C)Reducedproductfeatures.

D)Delayedmarketintroductions.

ThecorrectanswerisA)

—3—

Questions4-1,4-2,4-3arebasedonthefollowinginformation.TheXYZCompany,aproducerofhandtools,hasfocusedonsupplyingthebuildingindustrybuthasrecentlygaineda25percentshareinthehighermarginconsumermarket.Itsplanistoexpandsalesvolumeintheconsumermarketbybecomingamajorsupplierofhandtoolsforthegrowingdo-it-yourself"market.Criticaltothismarketaredeliveryspeed(shipthreedaysfromreceiptoforder),deliveryreliability,productquality,andcustompackagingforretailoutlets.Forthebuildingindustry,productqualityhasbeenanorderwinnerformanyyearsandisexpectedtoremainso.MarketingwillbeaddingadditionalSKUstosupportstore-brandlabelsandcustompackaging.Thecompanyhasonemanufacturingfacilityandonefinishedgoodsinventoryfacilitythatshipsdirectlyfromstocktothecustomer.Finishedproductiscurrentlyplanned,scheduled,andinventoriedatthepackagedlevel.Theaveragemanufacturingleadtimeforallproductsis30days.Forpackagingoperations,assemblyleadtimeis2daysandmaterialleadtimeis5weeks.Manufacturing'sperformanceisevaluatedonproductcostmeasuresandrecent

improvementsinproductionprocesseshaveprovenveryefficientinthisarea.Managementfeels,however,thatcostmeasuresaretooimprecisebecauseofthemethodsusedtoallocatealargepercentageofoverheadcharges

4-1

WhichofthefollowingisthemostappropriatemethodforevaluatingthecostofXYZ'sproducts?

A)Processcosting.

B)Averageactualcosting.

C)Activity-basedcosting

D)Standardcosting.

ThecorrectanswerisC)

4-2

WhichofthefollowingmeasuresofmanufacturingwouldbemostappropriateforXYZ'senvironment?

A)Costperunit

B)Directlaborefficiency

C)Machineutilization.

D)Masterschedulecompliance

ThecorrectanswerisD)

4-3

AtwhichofthefollowinglevelsshouldXYZ'sinventorybeheldtobetterservetheconsumermarket?

A)Raw/componentparts.

B)Workinprocess

C)Fullyassembledtools

D)Packagedfinishedgoods.

ThecorrectanswerisC)

4-4

WhichofthefollowingstatementsaretrueregardingJIT?

I.JITandKanbanarethesame

II.JITisfordeliveringrawmaterialsonlyIII.JITisthesameasCIM

A)IandⅡ

B)IIandIII

C)I,II,andIII

D)Noneoftheabove

ThecorrectanswerisD)

JITisaphilosophywhichencompassallfunctionsofacompany-"Ifitdoesn'taddvalue,itiswaste:eliminateit".KanbanisapullproductiontechniqueandisnotsynonymouswithJIT.(Wantuck,Just-In-TimeforAmerica

Chapter1).

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—5—

5-1

WhichofthefollowingreasonssupporttheuseofaconsultantfromoutsidetheCompany?

I.He/sheprovidescredibleexpertiseinJust-in-Time

II.He/sheisindependentoftheorganizationandcandirecttopmanagement

III.He/shehasbeenthroughthepitfallsandcanguideyouastohowtoavoidthem

A)IandI

B)IandIII

C)IIandI

D)I,II,andIII

ThecorrectanswerisD)

Allarereasonstouseaconsultant.Theyhelpprovidea

"roadmap"throughtheimplementation.Theyare

independentofpoliticalproblemsintheorganizationand

canprovidetheexperienceofpreviousimplementations.

5-2

Theacronym"QFD"standsfor:

A)Quality,Function,andDesign

B)QualityFunctionDeployment

C)QuantitativeFunctionalDisplay

D)Noneoftheabove

ThecorrectanswerisB)

QFD,orQualityFunctionDeployment,isaprocess

wherebythewantsandneedsofthecustomerarecarriedthroughouttheorganizationusingcrossfunctionalteamsThecustomerwantsarematchedtothecompany

strategies/manufacturingstrategiestomeetthosewants

5-3

InordertoeffectivelysupportManufacturing,Purchasingmusthavesoftwaresystemswhichintegratetothemanufacturingplanningandcontrolsystem.Someoftheelementsofthissystemshouldinclude:

I.Purchasesofcomponentsorrawmaterialsbasedonsupplierscheduling

I.Informationforthebuyer

II.Performancemeasuresforanalysis

IV.Simulationcapability

A)I,I,andIV

B)I,II,andIV

C)II,III,andIV

D)I,II,III,andIV

ThecorrectanswerisD)

Withmaterialcostsinmanyindustriesexceeding80%ofaproduct'scosts,purchasingprovidesthegreatest

opportunitytoreducecostsifgiventhe"tools",plustransportationinformation,long-rangecostforecasting,andothersupportinformation.(Wantuck,Just-In-timeforAmerica,Chapter12).

5-4

A"focusedfactory"conceptconsistsofwhichofthefollowing?

I.Afocusonasmallgrouporfamilyofproducts

II.Responsibilityforthecompleteproductisinthe"focusedfactory"

III.Employeeshave"ownership"ofthefocusedfactory

A)IandII

B)IandIII

C)IIandIII

D)I,II,andIII

ThecorrectanswerisD)

Afocusedfactorycanbeastandalonefactoryoranareawithinthelargerfactorywhichfocusesonproducingthecompleteproduct.Employeeshaveownershipinthe

completeproductsotheirfocusisonqualitytothecustomer.(Wantuck,Just-In-TimeforAmerica,Chapter6).

6-1

Informulatingmanufacturingstrategy,whichofthefollowingwouldbemostimportant?

A)On-timedeliverycommitment

B)Lowcostmanufacturer

C)Flexibilit

D)Alloftheabove

ThecorrectanswerisD)

Alloftheabovethreeanswersareimportantpartsofthemanufacturingstrategy,andthemostimportantobjectivewoulddependontheindustry,thecompetitivepressures,andthemarketplace.

6-2

WhichofthefollowingpositionswouldbethebestERPprojectchampiontoensurethehighestprobabilityofsuccess?

A)Outsideconsultantwithyearsofexperience

B)Anexperiencedgeneralmanager

C)Aseniormanufacturingvicepresident

D)Afull-timeprojectmanager

ThecorrectanswerisD)

AnERPprojectchampionshouldbethemostsenior

executiveatthesite.Thispersonmustbetheonewho

continuouslysupportstheproject,ensuresresourcesareavailable,andeliminatesbarrierswhentheprojecthitsthem.Thisseniorexecutivealsoensuresthattheotherexecutivesrallyaroundtheprojecttomaintainsupport.

6-3

Allofthefollowingarefunctionalstrategieswhichareneededtosupportthecorporatestrategyexcept:

A)Financialstrategy

B)Qualitystrategy

C)Productdevelopmentstrategy

D)Operationstrategy

ThecorrectanswerisB)

Thefourmajortypesofstrategiesare:

Financialstrategy,Productdevelopmentstrategy,Operationsstrategy,Marketingstrategy.Thequalitystrategywouldbeinsupportofseveralmajorstrategies.

6-4

Whichofthefollowingisnotaorganizationaldesignform?

A)Simple

B)Functional

C)Divisional

D)Vertical

ThecorrectanswerisD)

Thefivedesignformsinorganizationaldesignare:-Simple:generallylessthanfourlevels

-Functional:moreformaldesignforlargercomplexorganizations

-Divisional:oftencalledbusinessunits,theyhaveallthefunctionalstaffnecessarytoconductoperations

-Conglomerate:likedivisionaldesigns,thereislittletaskdependencyamongthegroups

-Hybrid:oftenreferredtoasamatrixdesign

Thisisusuallyrequiredwhenseveralfunctionalareasmustbeintegrated.

—6—

—7—

7-1

InordertosupportSmallGroupImprovementActivitieswhichofthefollowingmanagementattitudesmustprevail?

I.Wethink,theywork

II.Respectforpeople,regardlessofwhatorganization

theyworkinorwhatjobtheyperform

III.Opencommunicationaboutthebusiness

A)IandII

B)IandIII

C)IandII

D)I,II,andIII

ThecorrectanswerisC)

Managementmustchangetheattitudeof"wethink,theywork"whichisdevisive.Instead,anenvironmentoftrustandopennesswillsupporttheSGIA.

7-2

Fullabsorptionaccountingisbestsuitedforwhichofthefollowingsituations?

A)Internalmanagementdecisions

B)Externalreportingtothefinancial

community

C)FormeasuringmanufacturingperformanceD)ForvaluingtheWIP

ThecorrectanswerisB)

Fullabsorptionisanaccountingmethodwherebyallfixed

costsareapplied(absorbed)bytheproduct.Itisrequired

forexternalreportingtoshareholders,banks,etc.

7-3

Whichofthefollowingbestdescribestheconcept,TotalCostofOwnership,ofthesupplysystem?

A)Totalofallacquisitioncosts

B)Totalofallcostsinasupplychain

C)TotalcostofallassetsinthesupplychainD)Totalcostofthedeliveryfromsuppliers

ThecorrectanswerisB)

TheTotalCostofOwnershipofthesupplysystemisthetotalofallthecostsassociatedwitheveryactivityofthesupplystream.Theacquisitioncoststendtobeasmallportionofthetotalcost.Someoftheindirectcostsincludeinspection,handling,warehousing,insurance,etc.(Riggs

andRobbins,TheExecutive'sGuidetoSupplyChainManagement).

7-4

ReductionofwhichofthefollowingisanelementoftheJust-in-Timeapproach?

A)Inventorylevel

B)Queuetimes.

C)Qualitypreventioncosts

D)Productmixflexibility.

ThecorrectanswerisB)

7-5

Whichofthefollowingisaninfrastructurechoice?A)Processtechnologyemployed.

B)Numberandlocationofplants.

C)Organizationaldesign.

D)Capacitystrategyemployed.

ThecorrectanswerisC)

—8—

.

8-1

Themostsignificantimpactofelectronicbusinessonsupplychainmanagementis

A)Reductionofpaper-basedcommunications.B)Reductionofdatacapturecosts.

C)Coordinationofinformation.

D)Easeofglobalsourcing.

ThecorrectanswerisC)

Questions8-2and8-3arebasedonthefollowingnetworkdiagramandestimateofdurationforeachactivity

HJ

ABCFGK

D5

ActwityDuration

ABCDEFGHlJK

8-2

Thecriticalpaththroughthenetworkis

A)A,H,I,J,K

B)A,B,C,F,G,K

C)A,D,E,F,G,K

D)A,H,G,K

ThecorrectanswerisC)

8-3

IfactivityIcompletesthreedayslate,theexpectedcompletiondatefortheprojectwill

A)Notchange

B)Sliponeday

C)Sliptwodays.

D)Slipthreedays.

ThecorrectanswerisC)

—9—

9-1

Whichofthefollowingismostlikelytoindicatethataprocessshouldbereengineeredorredesignedratherthanincrementallyimprove?

A)Astablecompetitiveenvironment.

B)Anexpansionofthescopeoftheprocess.

C)Alargegapbetweencustomerrequirementsandperformance.

D)Ahierarchicalandcentralorganizationstructure

ThecorrectanswerisC)

9-2

Jobortask-levelchangesaremostappropriatelydefinedby

A)Functionalmanagement.

B)Cross-functionalteams.

C)Workteams.

D)Qualitycircles.

ThecorrectanswerisC)

9-3

Whichofthefollowingareactionsmanagementcantaketodemonstratesupportforthequalityimprovementprocess?

I.Recognizeandpublicizequalityachievements

II.Layoffthosewhodon'tcooperate

II.Provideleadershipintheprocess

IV.Encouragedefectprevention

A)I,II,andIVB)I,II,andIV

C)II.III.andIVD)I.II.III.andIV

ThecorrectanswerisB)

Qualityimprovementsupportneedstobegainedbyleadership,encouragement,andrecognition,notby

"carryingabigstick".

9-4

Flexibilityinmanufacturingisnotoftenconsideredwhen

measuringtheeffectivenessofthefactory.Whichof

thefollowingwouldexplainthis?

I.Measurementofflexibilityisnotwelldefinedlikeothermeasures

II.Flexibilityisnotasimportantasothermeasuresincontributiontoeffectiveness

II.Flexibilityisarecentlyidentifiedconcept

A)IandII

B)IandIII

C)IIandIII

D)I,II,andIII

ThecorrectanswerisB)

Flexibilityinmanufacturingisveryimportantbutisarelativelynewconceptinwhichmeasureshavenotevolvedorbeenaccepted.

9-5

Acriticalelementinaflexiblemanufacturingsystemis:

A)Software

B)Hardware

C)People

D)Noneoftheabove

ThecorrectanswerisA)

Softwareenablestheintegrationofalloftheequipmentinthefactory,whichresultsinaflexiblemanufacturingsystem.Itprovidesthebasetooperateasonesystem.

—10—

10-1

Grouptechnologyisinstalledmostfrequentlyin:

A)Flowshops

B)Repetitivemanufacturers

C)Jobshops

D)Noneoftheabove

ThecorrectanswerisC)

Jobshopsofferthegreatestpotentialforimprovementfromgrouptechnologybecauseoftheshortercycletimesand

improvedsetuptimeswhichresult.

10-2

WhichofthefollowingstatementsaretrueregardingERPsystems?

I.Educationandtrainingshouldbethemostimportantaspectofanimplementationproject

II.Inventoryreductionshouldbeamajorobjective

III.Integratedsystemsandsubsequentcommunicationshouldresult

A)IandII

B)IandIII

C)IIandII

D)I,II,andIII

ThecorrectanswerisD)

Allofthestatementsaretrue.AproperlyimplementedERPsystemwillprovidetheoperationwithintegratedsystems,andcommunicationtocompetewiththeoutside

world,notinside

10-3

Accordingtothevolume-varietymatrix,companieswhichhavelowvarietyandhighvolumearebestsuitedtowhichofthefollowingmanufacturing

environments?

A)Jobshop

B)Batch

C)Line

D)Continuous

ThecorrectanswerisD)

Thevolume-varietymatrixshowstherelationshipbetweenthevarietyofproductsandthevolumeofproducts.Companieswhichhavealowvarietyandahighvolumewouldhaveacontinuousmanufacturingprocess

Companieswhichhavethistypeofmanufacturingwouldbeoilrefinersorchemicalprocessors.Thesecompaniesoperateacontinuousprocessaroundtheclock

10-4

Inordertoimplementthevariouschangesnecessarytocompeteintheglobalmarketplace,employee

behaviormustchange.Thebestwaytobeginchangingemployeebehavioristo:

A)Threatenthemtochange(Doitthiswayorelse)

B)Flattentheorganization;removesupervisionC)Changetheperformanceandrewardsystem

D)Increasethetrainingbudget

ThecorrectanswerisC)

Employeebehaviorwillchangewhentheperformance

measurementandrewardsystemchanges.Peoplewill

responddifferentlytodifferentmeasures.Iftheperformancemeasuresonlymeasureoutput,thenpeoplewillonlybeconcernedwithoutput.Iftheperformancemeasureischangedtoincludeskillsandquality,notjustquantity,thenemployeeswillberesponsivetothat.Rewardsystemsmustalsochangetobemoreteambasedandbonus

basedsoemployeesreceiveafairamountofthebenefitfromideasandincreasedsklills.

11-1

Whichofthefollowingismostlikelytobetheorderwinnerintheearlystagesofaproduct'slifecycle?

A)Quality

B)Design

C)Support

D)Price

ThecorrectanswerisB)

11-2

Acompanyisconsideringtheadoptionofahighlyformofmanufacturingtechnologythatwillhaveamajorimpactonitsproductionprocess.Whichofthefollowingsituationswillmostlikelycausethelongestdelayintheofthisnewtechnology?

A)Thenecessarysupportandmaintenancesystemsdonotcurrentlyexistandmustbedeveloped

B)Theproposedchangeswillcauseamismatchbetween

productsandprocesses.

C)Thistechnologyconflictswiththecompany'scapabilitiesandculture.

D)Thecompanyhastoofewskilledtechniciansandexperiencedimplementersofthistypeofnew

technology

ThecorrectanswerisC)

11-3

Allofthefollowingarerequirementsforasuccessfulemployeeinvolvement(EI)programEXCEPT

A)Commonunderstandingoftheemployee'sroleinachievingtheplant'sstrategy

B)Managementclearlyidentifyinganddefiningtheproblemstobesolved.

C)ProvidingtheEIteamswithauthoritytochangework

processes

D)Developingintrinsicandextrinsicrewardstorecognizejobsdonewell.

ThecorrectanswerisB)

11-4

Theprimarydifferencebetweentheprogramevaluationandreviewtechnique(PERT)andthecriticalpathmethod(CPM)isthat

A)PERTcanincorporatevariancesinthedurationofanactivity.

B)ThedurationofeachactivityiseasiertodetermineusingPERT

C)PERTprovidestheabilitytoassessschedule-crashingopportunities.

D)PERTisbettersuitedforprogressreporting.

ThecorrectanswerisA)

—11—

—12—

12-1

Enhancedproductivityoftheworkforceresultsfromwhichofthefollowing?

I.Eliminationofcomplexprocessflows

I.Reorganizationofpeopleandequipmenttomatchproductflow

II.Specializationofworkerassignments

A)IandIIonly

B)IandIIIonly

C)IIandIIonly

D)I,I,andIII

ThecorrectanswerisA)

12-2

Afocusedfactoryisusuallycharacterizedbywhichtwoofthefollowing?

I.Restrictedproductvariety

I.Decreasedattentiontodetail

I.Layoutbyfunction

IV.Logicalflowpatterns

A)IandIIIB)IandIV

C)IIandIIID)IIandIV

ThecorrectanswerisB)

12-3

Oftentimes,companieswhichimplementJIT

successfully"flattentheirorganization".Thismeans:

A)TheorganizationbordersonbankruptcyB)Theorganizationgrowthslows

C)Layersareremovedbetweentopmanagersandworkers

D)Theyinstallafitnesscenterintheexcess

space

ThecorrectanswerisC)

Managementlayersareusuallylessbecausedirect

communicationbuildstrustandimprovesworker

involvement.Additionally,withgreaterresponsibilityandauthorityplacedatthelowerlevelsoftheorganization,layersofmiddlemanagementarenotneeded.(Wantuck,Just-In-TimeforAmerica,Chapter4).

12-4

Whichofthefollowingarebenefitsofacross-trainedworkforce?

I.Eachemployeesharesresponsibilityforgoalsinthe

workarea

II.Ideasaregeneratedwithmorefrequencyduetocross-trainingknowledge

II.Flexibilityimproveswhichchangesjobclassifications

A)IandII

B)IandIII

C)IIandIII

D)I,II,andIII

ThecorrectanswerisA)

Whileflexibilityisabenefit,jobclasschangescancreateproblemsparticularlyinunionenvironments.Trustmustbegeneratedwithunionswellbeforetheprogrambegins.

(Wantuck,Just-In-TimeforAmerica,Chapter4).

12-5

InQualityFunctionDeployment,theprocesshaswhichofthefollowingasthefocalpoint?

A)Design

B)Processdevelopment

C)Customerneedsandwants

D)Noneoftheabove

ThecorrectanswerisC)

Thecustomer'sneedsandwantsdrivetheprocess.QFD

isastructuredprocessforfocusingonthecustomersotheproductdefinitionisenhanced.

—13—

13-1

Thebusinessplanshouldprovidewhichofthefollowing?

I.Salesobjectives

II.Profitobjectives

II.Capitalrequirements

A)IandII

B)IandIII

C)IIandI

D)I,II,andIII

ThecorrectanswerisD)

Thebusinessplanwilldefinethesalesandprofit

objectivesaswellasthecapitalnecessarytoachievethe

objectives.

13-2

Whichofthefollowingstatementsaretrueregardingcomputerintegratedmanufacturing?

I.DatainaccuracymustbecorrectedpriortoimplementingCIM

I.ERPsystemsbecomeobsoletewithCIMprojects

III.CommunicationwiththeERPsystemcanbeverycomplicatedduetohardwareandsoftwareconstraints

A)IandII

B)IandIII

C)IandI

D)I,II,andIⅢ

ThecorrectanswerisB)

ERPsystemscomplimentCIMprojectsbecauseitisthe

informationbasewhichfeedstheautomationwithdata.

However,datainaccuraciescannotbetoleratedwith

automationbecausehumansnolongerfilterthebaddata

13-3

Whatisthemostcriticalfactorifacompanyisgoingtoachievemanufacturingexcellence?

A)Qualityimprovement

B)Costreductionsforthecustomer

C)100%ontimedelivery

D)Abilitytoincrease/decreasevolumeatwill

ThecorrectanswerisA)

Manufacturingexcellencecannotbeachievedwithout

constant,consistenteffortsatqualityimprovement.Thiswouldrequireagoalofsixsigmaqualitywhichcanonlybeattainedthroughqualityimprovement

13-4

Inanylargesystemsimplementationproject

cross-functionalprojectteamsarenecessaryforasuccessfulproject.Whichofthefollowingaretrueregardingtheseteams?

I.Theteamworksbestwithasharedvision

II.TheyshouldconsistofhighlymotivatedpeopleII.Theteamshouldreceivetrainingingroupdynamics

A)IandII

B)IandIII

C)IIandIII

D)I,II,andIII

ThecorrectanswerisD)

Projectteamsareagroupofpeopleworkingtogetherto

reachacommongoal.Teamsshouldconsistofhighlymotivatedindividualsfromvariousfunctions.Toworkasateamtakestimeandtrainingtounderstandhowteamswork

13-5

WhichofthefollowingaretruestatementsregardingJIT?

I.DirectlaborworkforcemakestacticaldecisionsI.CommunicationbetweenfunctionsisveryimportanIII.Managementandlaborconflictsmustbeovercome

A)IandII

B)IandIII

C)IIandIII

D)I,II,andIII

ThecorrectanswerisD)

ThemostimportantanddifficultissuesinimplementingJITisthenewattitudewithwhichdirectlabormustbeviewed.Inmanycompanies,overcomingthe"wethink,youwork"attitudewillbeimpossibletoovercome.(Wantuck

Just-In-TimeforAmerica,Chapter14)

Questions14-1,14-2,14-3arebasedonthefollowinginformation.Zapper,Inc.,manufacturesaircleaners.Ithasfourmajorproductlines,allofwhichareproducedinasingleplantusingcommonequipmentandpersonnel.Thefirstproductlineisastandardhouseholdaircleanerthatisdistributedthroughwholesalerstohomebuildersforinstallationinforcedhot-airfurnaces.Thisestablished,high-volu