星级酒店基础英语交流培训课件模板

培训人：XXX星级酒店基础英语交流培训PPT模板【酒店培训】【英语培训】【员工培训】【工作总结】目录PART01GREETING问候与欢迎PART02THANKS感谢与回答PART03DIRECTION指路与带领PART04APOLOGIES致歉与答复PART05CHECKIN入住PART06CHECKOUT退房01问候与欢迎DIANJITIANJIZHUAYOWENZINERNICETOMEETYOUAGAIN.很高兴再次见到您。HAVEAGOODREST.祝您休息好！ADDYOURTITLEHEREGoodmorning.(用于中午以前)

Goodevening.(用于下午六点过后)Hello/Hi!您好！Howareyou?您好吗？Glad/nicetomeetyou.见到您很高兴。Welcometoourhotel.欢迎到我们的酒店来！问候与欢迎问候与欢迎情景1：当国外客人来到大门前/前台时……1.Hello,sir!Welcome!先生您好，欢迎！2.Goodafternoon,sir!WelcometoIbisHotel/ourhotel!下午好先生，欢迎光临宜必思酒店！3.Goodevening,Ms.Nicetomeetyouinourhotel.MayIhelpyou?晚上好小姐，欢迎光临，请问我能为您服务吗？02感谢与回答DIANJITIANJIZHUAYOWENZINER如何表达感谢？Thankyou(so/verymuch).谢谢您（非常感谢）Thanksalot.多谢Thankyouforcoming谢谢您的光临Thankyouforstayinginourhotel.感谢您在我们饭店下榻感谢的应答：Youarewelcome./Welcome!不用谢。Mypleasure./Withpleasure.乐意效劳。Don’tmentionit.何足挂齿。It’sverykindofyou./Youaresokind.您真客气。THANKS情景3：当国外客人向你表示感谢，要懂得接受他的谢意……客人：Thankyou!(Thanksalot!)回答：Mypleasure!我的荣幸或:You’rewelcome!不客气03指路与带领DIANJITIANJIZHUAYOWENZINERFollowme,please.请跟随我来。Thisway,please.这边请。It’soverthere.在那边。（用手指明方向）Walkstraightahead.一直往前走。Turnleft/right.往左/右转。Goupstairs/downstairs.上/下楼。Pleasegotothe2ndfloor.请到2楼。指路与带领指路与带领情景2：当国外客人需要前台带领或指明到某处时……客人：Excuseme,where’sthetoilet/restroomplease?请问洗手间在哪儿？回答：It’soverthere.Turnrightatthecorner,please.在那边，前面角落处右转。或：Pleasegotothe2ndfloor.You’llseeitafteryougetofftheelevator.请您上2楼，出电梯就可以看到。客人：Thankyou.谢谢！回答：Mypleasure./Youarewelcome.不客气指路与带领1.…在哪里？Whereis/Where’s…?2.卫生间/洗手间toilet/restroom/washroom/watercloset3.角落Corner4.左/右转Turnleft/right5.楼层／地面Floor一／二／三…楼First/second/thirdfloor1st/2nd/3rd/4th…6.（从）…下来Getoff7.电梯Elevator/lift04致歉与答复DIANJITIANJIZHUAYOWENZINER致歉与答复真诚及时的道歉有时会很好的缓和尴尬气氛……Excuseme.请原谅/打扰一下I’msorry./Sorry.对不起I’mawfully/reallysorry.我真的很抱歉。It’smyfault.这是我的错。Iapologize./Iapologizeforyou/it/this.我抱歉。／我向你道歉。致歉与答复道歉的答复：That’sallright.这没什么。That’s/It’sOK.没事。Itdoesn’tmatter.没关系。Nevermind.不要紧，没关系。Let’sforgetit./Forgetaboutit./Forgetit.算了吧！05欢迎入住DIANJITIANJIZHUAYOWENZINER入住1.预订Reservation/bookMake/haveareservation进行预订2.到达arrive3.Singleroom单间doubleroom双人间suite套间luxurysuite豪华套间4.Like喜欢／像……prefer更喜欢（比较级）5.窗户Window6.留下／离开Leave7.☆英语中的肯定答复Yes,please./Yep.OK,sir.Certainly,sir.Sure.Surething.Exactly.Sure,goahead.Sure,noproblem.入住1.多久……Howlong…2.多少……Howmany…3.待／留／保持Stay4.计划plan5.期望／想做……Expect6.等待WaitWaitamoment/second/minute.稍等一下情景4:询问是否有预订……问：Didyouhaveareservationwithus?/Didyoumakeareservation,please?您有预订吗？客人：No,Ijustarrivedinthisplace.没有，我刚到这里。回答：Wehavesinglerooms,doublerooms,suitesandluxurysuitesinourhotel.我们有单间、双人间、套间和豪华套间。Whatkindofroomwouldyoulike/prefer?Asingleroomoradoubleroom?您需要哪种房间？单人房还是双人房？客人：Iwantasingleroomwithwindow.单人间，有窗户回答：I’msorry,wedon’thaveanysingleroomsleft/allsingleroomshavebeenbooked,wouldyoulikeadoubleroom?对不起，我们没有单间了，双人间可以吗？客人：Yes,please.可以。入住情景6:询问房价……客人：What’stheroomratetoday?今天房价多少？回答：Thepriceofasingleroomis170RMBperday./Thesingleroomrateis170RMBperday.单间的房费是每天170元。客人：OK,I’lltakeitfortwonights.一个单人间，住两晚。回答：Sure,noproblem.Thankyouverymuch,sir.没问题，先生。非常感谢。入住1.护照passport2.房号RoomnumberNo./#3.房卡Roomcard/keycard4.点／整点O’clock2o’clock2点钟6.离开Leave7.空出，搬出Vacate8.免费Forfree/free06客人退房DIANJITIANJIZHUAYOWENZINERPHONESLIDEHERE0102输入