跨境电商客服（双语） 课件 项目三 售中 8 Tracking precedures from Aliexpress platform

跨境电商客服cross-bordere-commercecustomerserviceoftrackingproceduresofAliexpressplatformAliExpressStandardShippingisthecompany'sprimaryshippingmethod,andallpackagescomewithtrackinginformation.AliExpressisaglobalonlinemarketplaceconnectingbuyersandsellersworldwideAliExpressshipstoover200countriesandregions,includingtheUnitedStates,Canada,Australia,andtheEuropeanUnion.AliExpressStandardShippingdeliverspackagesbyePacket,EMS,DHL,TNT,orUPS.Deliverytimesvarydependingontheshippingmethodanddestination,butAliExpressgivesyouanestimateddeliverytimeforeachshippingoptionatcheckout.InformationaboutAliexpressdeliveriesAliexpressisaChineseE-commerceplatformbelongingtotheAlibabagroupandspecializinginthesale,wholesaleandretail,oflow-costproducts,toindividuals(inB2C)andtocompaniesandinternationally.InformationaboutAliexpressdeliveriesInformationaboutAliexpressdeliveriesThecompanywascreatedin2010bytheAlibabagroup,withtheaimofofferingtheequivalentofitsTaobaosite,reservedforChina,inEnglishandforforeigncustomers.WithintheAlibabaGroup,AliexpresscomplementstheactivitiesofAlibaba(wholesaleandinternationalB2B)andTaobao(wholesaleandretailtoindividualsandcompaniesinChina).InformationaboutAliexpressdeliveriesTheAliexpresssiteworksonthesameprincipleasotherplatformslikeAmazon,andconnectsChinese(orSingapore-based)sellersdirectlywithcustomers,withoutgoingthroughintermediaries.ThedifferenceisthatAliexpressisonlyaplatformanddoesnotsellproductsdirectlyasAmazondoes.InformationaboutAliexpressdeliveriesAliexpressevaluatesproductsandresellersbasedoncustomerratingsandthesellerswhouseitareindependent.ItiscomparedinthistoeBay,howeverthesellerswhouseAliexpressareindividualsandprofessionals,whichallowsawideaudiencetoaccesstheplatformtosellproducts.InformationaboutAliexpressdeliveriesTheAliexpressplatformisamongthetop50mostvisitedsitesworldwide(itisthemostvisitedsiteinRussia).Itisrenownedforelectronicproducts,includingsmartphones,andfashionaccessories.InformationaboutAliexpressdeliveriesThesiteisaccessibleviaapplicationsforiOS,AndroidandYunOSsystems(theoperatingsystemoftheparentcompanyAlibaba).Aliexpressoffersawiderangeofotherservices,includingfromindividualtoindividual,fromcompanytoindividual,butalsopaymentandcloudcomputingsolutions.InformationaboutAliexpressdeliveriesTheoriginalsiteisinEnglishversionbuttherearealsoversionsinSpanish,French,German,Polish,Italian,Indonesian,Russian,DutchandTurkishamongothers.Arefundsystemisofferedincaseofnon-receiptoftheorderand/ormajordifferencebetweentheproductanditsdescription.InformationaboutAliexpressdeliveriesAliexpressisamajorplayerine-commerceinChinawithconsumersbecauseitallowscompaniestoaccesstheinternationalmarketatalowercost.ThisallowsmerchantstoofferlowpricesInformationaboutAliexpressdeliveriesThereliabilityofthesiteAliexpressisduetotheseller'scommitmentstocommunicateonpotentialdeliverytimes(maximum45days),andtohaveaclearandtransparentrefundpolicyincaseofnon-compliance.Aliexpressworksincollaborationwithmanycarriers,locallyandinternationallytomakeitpossibletodeliveritemstoplayersaroundtheworld.InformationaboutAliexpressdeliveriesbeginwithtwocapitalletters,followedbynumbers,andendwithtwocapitalletters,oftenwithCNorCHorHK.internationalshipmenttrackingnumbersthetrackingnumbersaregenerallymadeupofonly