总机电话礼貌服务常用语模板

总机电话礼貌服务常用语一、总机外线接听标准（双语）：Goodmorning/afternoon/evening.XXHotelXi’an.您好！西安XX酒店总机/服务中心内线接听标准（可只讲英文，如客人不懂英文，则再说中文）：Goodmorning/afternoon/evening.Operator/GuestServiceXXXspeaking.HowmayIhelpyou?您好！这里是总机（服务中心）AllOtherSections前厅其他各分部（可只讲英文，如客人不懂英文，则再说中文）：Goodmorning/afternoon/evening.ReservationXXHotelXi’an.HowmayIhelpyou?您好！这里是西安XX酒店预订部（总台/礼宾部/商务中心）二、帮客人查询酒店住客情况时：Couldyouspellhisnameformeplease?请您拼他的姓名给我好吗？I’mafraidwedon’thavesuchanameregistered.恐怕没有这个名字的登记记录。Doyouhaveanyothernametocheck?您还有其他姓名可以查询吗？Justamomentplease.Iwilldoublecheckitforyou.请稍等，我再帮您查一下。Hehasn’tcheckedin/arrivedyet.他还没入住/到达。Hehasalreadycheckedout.他已经离店了。三、为外来客人转接电话：Holdonplease.Iwillputyouthrough.请不要挂电话，我帮您将电话转过去。I’msorry,sir.Thelineisengaged/busy.对不起，先生，电话占线。Wouldyouliketoholdonorcallbacklater?请问您继续等候还是稍后再来电呢？Iamsorry,madam.Thereisnoanswer.Wouldyouliketoleaveamessage?对不起，女士，电话没人接。请问您需要留言吗？MayIknowwhereyouarecallingfrom?请问您的电话是从哪里打来的呢？MayIknowwhoiscalling?请问您是哪一位？四、为客人做留言：Whatisthemessageplease?请问有什么留言？MayIknowwhereareyoucallingfrom?请问您的电话是从哪里打来的呢？MayIknowwhoiscalling?请问您是哪一位？MayIhaveyourtelephonenumber?可以将您的电话号码告诉我吗？MayIrepeatyourmessage?我可以复述一下留言吗？五、为住店客人转接电话：Thereisalongdistancecallfrom(Mr.Smith)foryou.有一位（史密斯先生）打长途电话给您。Wouldyouliketoanswerthecall?您愿意听这个电话吗？Pleasehangupyourphone.I’llconnectthelineforyou.请先挂上电话。我会为您将来电接上。六、作叫醒电话服务：Whattimewouldyoulikeyourwakeupcall?请问您的叫醒电话需要安排在几点钟呢？Wouldyouliketohaveasecondcalltomakesureyouareawake?您是否需要安排两次叫醒服务，以确保您被叫醒？Wewillcallyouontime(tomorrowmorning).(Goodnight,sir.)（明天早上）我们会准时叫醒您的。(祝您晚安！)Goodmorning/afternoon/evening.Thisisyourwakeupcall.Today’sweatherissunny/cloudy/rainy/snowing.TemperatureisfromXXdegreetoXXdegree.早上好/您好！这是您的叫醒服务，今天的天气是晴天（多云/阴天/有雨/下雪），气温XX至XX度。Haveaniceday!祝您今天愉快！七、教客人打电话。Pleasedial9andwaitforthelongtonebeforedialingthetelephonenumber.请按9，等有长的拨号音再拨电话号码。Youcanmakeaninternationalcalldirectlyfromyourroom.您可以直接在房间打国际电话。Pleas