卡内基梅隆大学CMMI全套培训教材(下册)

MaturityLevel3:

DefinedModule5SM CMMIntegration,IDEAL,andSCAMPIareservicemarksofCarnegieMellonUniversity.® CapabilityMaturityModel,CapabilityMaturityModeling,CMM,andCMMIareregisteredintheU.S.PatentandTrademarkOfficebyCarnegieMellonUniversity.ObjectivesThismodulewillenabletheattendeestodefinespecialCMMI®terminologyintroduceconceptsrelatingtostructuralelements

ofMaturityLevel3PAsillustrateorganizationalbehaviorcharacteristicsofMaturityLevel3introduceprocessareapurpose,goals,context,andelaborationsforMaturityLevel3discussthedocumentationrequirementsofamaturingorganizationidentifycommonproblemsanorganizationmightfaceandidentifytheprocessareasthatmightaddressthoseproblem(s)TopicsMaturityLevel3MaturityLevel3ProcessAreasProcessAreaRelationshipsSummaryTheMaturityLevels

Processunpredictable,poorlycontrolled,andreactiveProcesscharacterizedforprojectsandisoftenreactiveProcesscharacterizedfortheorganizationandisproactiveProcessmeasured

andcontrolledFocusonprocess

improvementOptimizingQuantitativelyManagedDefinedInitialManagedOptimizingDefined1

234

5

UnderstandingMaturityLevel3,

theDefinedMaturityLevelThislevelbuildsonthefoundationofprojectmanagementinmaturitylevel2.Theengineeringprocessesaremoreeffectivelyimplemented.Theorganizationismoreproactive.Organizationaltrainingneedsareidentified

andprovided.Theorganizationhasasetofstandardprocesses,whichindividualprojectstailortotheirneeds.KeyConcepts1Astandardprocessisabasicprocessguidingtheestablishmentof

acommonprocessacrosstheorganizationdescribesfundamentalelementsexpectedin

aprocessusedbyaprojectexistsattheorganizationallevelKeyConcepts2Amanagedprocessisaperformedprocessthatisplannedand

executedinaccordancewithpolicy;employsskilledpeoplehavingadequateresourcestoproducecontrolledoutputs;involvesrelevantstakeholders;ismonitored,controlled,andreviewedforadherencetoitsprocessdescriptionKeyConcepts3Adefinedprocessisamanagedprocessthatistailoredfromtheorganization’ssetofstandardprocessesaccordingtotheorganization’stailoringguidelineshasamaintainedprocessdescriptioncontributesworkproducts,measures,andotherprocess-improvementinformationtotheorganizationalprocessassetsexistsattheprojectlevelManageAccordingto

aDefinedProcessCommonalityamongprojectsallowsmoreuniformestimationofperformance.Source:AddisonWesley,TheCapabilityMaturityModel®

InOutGenericGoalforMaturityLevel3Genericgoal:Theprocessisinstitutionalizedasadefinedprocess.Thedefinedprocess,foraparticularprocessapplication,isderivedfromtheorganization’sstandardprocessthroughtailoring.Thisgenericgoalalsoappliestothematuritylevel2processareas.Thismeansmaturitylevel2and3processesmustbeinstitutionalizedasdefinedprocessestooperateatmaturitylevel3.AdditionalGenericPracticesforMaturityLevel31Commonfeaturesaresimilaracrossallprocessareas.CommitmenttoPerform GP2.1:EstablishanOrganizationalPolicyAbilitytoPerform GP3.1:EstablishaDefinedProcess Establishandmaintainthedescriptionofadefined process. GP2.2:PlantheProcess GP2.3:ProvideResources GP2.4:AssignResponsibility GP2.5:TrainPeopleAdditionalGenericPracticesforMaturityLevel32DirectingImplementation GP2.6:ManageConfigurations GP2.7:IdentifyandInvolveRelevantStakeholders GP2.8:MonitorandControltheProcess GP3.2:CollectImprovementInformation Collectworkproducts,measures, measurementresults,andimprovement informationderivedfromplanningand performingtheprocesstosupportthefuture useandimprovementoftheorganization’s processesandprocessassetsAdditionalGenericPracticesforMaturityLevel33VerifyingImplementation GP2.9:ObjectivelyEvaluateAdherence GP2.10:ReviewStatuswithHigherLevelManagementNotethatthetwonewgenericpracticesatmaturitylevel3arenowalsoinplayinthematuritylevel2processareas.TopicsMaturityLevel3MaturityLevel3ProcessAreasProcessAreaRelationshipsSummaryProcessAreasforMaturityLevel3DefinedOptimizingInitialManagedQuantitativelyManagedRequirementsDevelopmentTechnicalSolutionProductIntegrationVerificationValidationOrganizationalProcessFocusOrganizationalProcessDefinitionOrganizationalTrainingIntegratedProjectManagementforIPPD

(TwoIPPDGoalsPresentedinNextModule)RiskManagementIntegratedTeaming(PresentedinNextModule)IntegratedSupplierManagementDecisionAnalysisandResolutionOrganizationalEnvironment

forIntegration(PresentedinNextModule)TheEngineeringProcessAreas

RDPIValCustomerTSVerREQMRequirementsCustomerneedsProductandproduct

componentrequirementsProductcomponents,workproducts,

verificationandvalidationreportsProduct

componentsAlternative

solutionsRequire-

mentsProductRequirementsDevelopmentPurpose:Produceandanalyzecustomer,product,andproduct-componentrequirements.RequirementsDevelopment-

SpecificGoalsSG1: DevelopCustomerRequirements Stakeholderneeds,expectations,constraints,andinterfacesarecollectedandtranslatedintocustomerrequirements.SG2:DevelopProductRequirements Customerrequirementsarerefinedandelaboratedtodevelopproductandproduct-componentrequirements.SG3:AnalyzeandValidateRequirements Therequirementsareanalyzedandvalidated,and

adefinitionofrequiredfunctionalityisdeveloped.RequirementsDevelopment–Context1AnalyzeandValidateRequirementsDevelopCustomer

RequirementsCustomer

RequirementsValidatedRequirementsProduct,Product-Component,andInterfaceRequirementsDevelop

Product

RequirementsStakeholders’NeedsRequirementsDevelopment-Context2DeveloptheCustomer

RequirementsCustomerRequirementsDevelopCustomerRequirementsElicitNeedsStakeholders’NeedsRequirementsDevelopment-Context3AnalyzeandValidateRequirementsDevelopCustomer

RequirementsCustomer

RequirementsValidatedRequirementsProduct,Product-Component,andInterfaceRequirementsDevelop

Product

RequirementsStakeholders’NeedsRequirementsDevelopment-Context4EstablishProduct&Product-ComponentRequirementsProduct,Product-Component,andInterfaceRequirementsDevelopProductRequirementsAllocateProduct-ComponentRequirementsIdentifyInterfaceRequirementsCustomerRequirementsTSSelectedAlternativeSolutionsRequirementsDevelopment-Context5AnalyzeandValidateRequirementsDevelopCustomer

RequirementsCustomer

RequirementsValidatedRequirementsProduct,Product-Component,andInterfaceRequirementsDevelop

Product

RequirementsStakeholders’NeedsRequirementsDevelopment-Context6EstablishOperationalConcepts&ScenariosEstablisha

DefinitionofRequiredFunctionality

Analyze

Requirements

toAchieve

BalanceAnalyze

RequirementsProduct,Product-Component,andInterfaceRequirementsValidatedRequirementsAnalyzeandValidateRequirements

Validate

Requirements

with

Comprehensive

MethodsMappingofGoalsandPractices1

SpecificGoalDevelopCustomer

RequirementsSpecific

PracticeElicitNeedsDeveloptheCustomerRequirementsEstablishProductandProduct-ComponentRequirementsAllocateProduct-ComponentRequirementsIdentifyInterfaceRequirementsDevelopProduct

RequirementsMappingofGoalsandPractices2

SpecificGoalAnalyzeandValidateRequirementsSpecificPracticeEstablishOperationalConceptsandScenariosEstablishaDefinitionofRequiredFunctionalityAnalyzeRequirementsAnalyzeRequirementstoAchieveBalanceValidateRequirementswithComprehensiveMethods

GenericPracticeElaborationExampleGP2.6:ManageConfigurationsPlacedesignatedworkproductsoftherequirementsdevelopmentprocessunderappropriatelevelsofconfigurationmanagement.ElaborationforRequirementsDevelopmentExamplesofworkproductsplacedunderconfigurationmanagementincludethefollowing:customerrequirementsfunctionalarchitectureproductandproduct-componentrequirementsinterfacerequirementsRequirementsDevelopment-SummaryRequirementsDevelopmentincludescollectingandelicitingneedsdevelopingcustomerrequirementsestablishingandallocatingproductandproduct-componentrequirementsidentifyinginterfacerequirementsestablishingoperationalconcepts,scenarios,andadefinitionofrequiredfunctionalityensuringrequirementsarenecessaryandsufficientbalancingneedsandconstraintsvalidatingrequirementsProcessAreasforMaturityLevel3DefinedOptimizingInitialManagedQuantitativelyManagedRequirements

DevelopmentTechnicalSolutionProductIntegrationVerificationValidationOrganizationalProcessFocusOrganizationalProcessDefinitionOrganizationalTrainingIntegratedProjectManagementforIPPD

(TwoIPPDGoalsPresentedinNextModule)RiskManagementIntegratedTeaming(PresentedinNextModule)IntegratedSupplierManagementDecisionAnalysisandResolutionOrganizationalEnvironment

forIntegration(PresentedinNextModule)TechnicalSolutionPurpose:Design,develop,andimplementsolutionstorequirements.Solutions,designs,andimplementationsencompassproducts,productcomponents,andproduct-relatedlife-cycleprocesseseithersinglyorincombinationsasappropriate.TechnicalSolution–SpecificGoalsSG1:SelectProduct-ComponentSolutions Productorproduct-componentsolutionsareselectedfromalternativesolutions.SG2:DeveloptheDesign Productorproduct-componentdesignsaredeveloped.SG3:ImplementtheProductDesign Productcomponents,andassociatedsupportdocumentation,areimplementedfromtheirdesigns.TechnicalSolution–Context1AlternativeDesigns

andEvaluationCriteriaDevelopedProductSelectProduct-ComponentSolutionsDeveloptheDesignImplementtheProductDesignDesignDetail&DocumentationRequirementsDevelopmentTechnicalSolution-Context2AlternativeSolutionsSelectionCriteriaNewTechnologyEvaluationsSelectProduct-ComponentSolutionsEvolveOperationalConcepts&ScenariosDevelopDetailed

AlternativeSolutionsandSelectionCriteriaSelectProduct-ComponentSolutionsSelectionDecisionsCompliantw/RequirementsDARRDTechnicalSolution–Context3AlternativeDesigns

andEvaluationCriteriaDevelopedProductSelectProduct-ComponentSolutionsDeveloptheDesignImplementtheProductDesignDesignDetail&DocumentationRequirementsDevelopmentTechnicalSolution–Context4Designthe

Productor

Product-ComponentDeveloptheDesignEstablishaTechDataPackageTechDataPackageDesignInterfaces

Using

CriteriaI/FDesignDocumentationI/FSpecificationI/FControlDocuments

PerformMake,Buy,

orReuseAnalysesProductArchitecture

ProductComponentDesignsSelectionCriteriaMake/BuyAnalysisRDPITechnicalSolution–Context5AlternativeDesigns

andEvaluationCriteriaDevelopedProductSelectProduct-ComponentSolutionsDeveloptheDesignImplementtheProductDesignDesignDetail&DocumentationRequirementsDevelopmentTechnicalSolution–Context6PartsFabricatedSoftwareCodedDataDocumentedProcessesDocumentedFacilitiesConstructedImplementtheDesignImplementtheProductDesignDevelopProductSupportDocumentationEnd-UserTrainingMaterialsUser’sManualOperator’sManualMaintenanceManualOnlineHelpMappingofGoalsandPractices1

SpecificGoalSelectProduct-ComponentSolutionsSpecific

PracticeDevelopDetailedAlternativeSolutionsandSelectionCriteriaEvolveOperationalConceptsandScenariosSelectProduct-ComponentSolutionsMappingofGoalsandPractices2

SpecificGoalDeveloptheDesignSpecific

PracticeDesigntheProductorProductComponentEstablishaTechnicalDataPackageDesignInterfacesUsingCriteriaPerformMake,Buy,orReuseAnalyses

ImplementtheProductDesignImplementtheDesignDevelopProductSupportDocumentationGenericPracticeElaborationExampleGP2.2:PlantheProcessEstablishandmaintaintheplanforperformingthetechnicalsolutionprocess.ElaborationforTechnicalSolution

Typically,thisplanforperformingthetechnicalsolutionprocessisapartoftheprojectplanasdescribedintheProjectPlanningprocessarea.TechnicalSolution-SummaryTechnicalSolutionincludesdevelopingalternativesevolvingoperationalconceptsandscenariosselectingsolutionsanddevelopingadesignestablishingatechnicaldatapackagedesigninginterfacesperformingmake,buy,orreuseanalysesimplementingthedesignanddevelopingsupportdocumentationProcessAreasforMaturityLevel3DefinedOptimizingInitialManagedQuantitativelyManagedRequirements

DevelopmentTechnicalSolutionProductIntegrationVerificationValidationOrganizationalProcessFocusOrganizationalProcessDefinitionOrganizationalTrainingIntegratedProjectManagementforIPPD

(TwoIPPDGoalsPresentedinNextModule)RiskManagementIntegratedTeaming(PresentedinNextModule)IntegratedSupplierManagementDecisionAnalysisandResolutionOrganizationalEnvironment

forIntegration(PresentedinNextModule)ProductIntegrationPurpose:Assembletheproductfromtheproductcomponents,ensurethattheproduct,asintegrated,functionsproperly,anddelivertheproduct.ProductIntegration-SpecificGoalsSG1:PrepareforProductIntegration Preparationforproductintegration

isconducted.SG2:EnsureInterfaceCompatibility Theproduct-componentinterfaces,bothinternalandexternal,arecompatible.SG3:AssembleProductComponentsandDelivertheProduct Verifiedproductcomponentsareassembledandtheintegrated,verified,andvalidatedproductisdelivered.ProductIntegration–Context1PrepareforProductIntegrationEnsure

Interface

CompatibilityAssembliesSub-assembliesAssembleProductComponents

andDelivertheProductTechnicalSolutionDARProductIntegration–Context2IntegrationSequence-IntegrationProceduresandCriteria-IntegrationEnvironmentPrepareforProductIntegrationDARTechnicalSolutionDetermine

Integration

SequenceEstablish

Product

IntegrationProcedures

andCriteriaEstablish

theProduct

IntegrationEnvironmentProductIntegration–Context3PrepareforProductIntegrationEnsure

Interface

Compatibility

AssembliesAssembleProductComponents

andDelivertheProductTechnicalSolutionDARSub-assembliesProductIntegration–Context4EnsureInterfaceCompatibilityTechnicalSolutionReview

InterfaceDescriptions

for

CompletenessManageInterfacesIntegrationSequence-IntegrationProceduresandCriteria-IntegrationEnvironmentProductIntegration–Context5PrepareforProductIntegrationEnsure

Interface

CompatibilityAssembliesAssembleProductComponents

andDelivertheProduct

TechnicalSolutionDARSub-assembliesProductIntegration–Context6AssembleProductComponentsandDelivertheProduct

TechnicalSolutionConfirmReadinessofProduct

ComponentsforIntegrationAssembleProductComponentsEvaluateAssembledProductComponentsPackageandDeliver

theProductorProduct

ComponentIntegrationSequence-IntegrationProceduresandCriteria-IntegrationEnvironmentMappingofGoalsandPractices1SpecificGoalPreparefor

ProductIntegrationSpecificPracticeDetermineIntegrationSequenceEstablishtheProductIntegrationEnvironmentEstablishProductIntegrationProceduresandCriteriaReviewInterfaceDescriptions

forCompletenessManageInterfacesEnsureInterface

CompatibilityMappingofGoalsandPractices2SpecificGoalAssembleProductComponentsandDelivertheProductSpecificPracticeConfirmReadinessofProductComponentsforIntegrationAssembleProductComponentsEvaluateAssembledProductComponentsPackageandDelivertheProductorProductComponentGenericPracticeElaborationExampleGP2.1:EstablishanOrganizationalPolicyEstablishandmaintainanorganizationalpolicy

forplanningandperformingtheproductintegrationprocess.

ElaborationforProductIntegration

Thispolicyestablishesorganizationalexpectationsfordevelopingproductintegrationsequences,procedures,andanenvironment,ensuringinterfacecompatibilityamongproductcomponents,assemblingtheproductcomponents,anddeliveringtheproductandproductcomponents.ProductIntegration-SummaryProductIntegrationincludesdeterminingthesequenceofproductintegrationestablishinganintegrationenvironmentestablishingproceduresandcriteriareviewinginterfacedescriptionsforcoverageandcompletenessmanaginginternalandexternalinterfacesconfirmingreadinessforassemblingcomponentsassembling,evaluating,packaging,anddeliveringtheproductorproductcomponentProcessAreasforMaturityLevel3DefinedOptimizingInitialManagedQuantitativelyManagedRequirements

DevelopmentTechnicalSolutionProduct

IntegrationVerificationValidationOrganizationalProcessFocusOrganizationalProcessDefinitionOrganizationalTrainingIntegratedProjectManagementforIPPD

(TwoIPPDGoalsPresentedinNextModule)RiskManagementIntegratedTeaming(PresentedinNextModule)IntegratedSupplierManagementDecisionAnalysisandResolutionOrganizationalEnvironment

forIntegration(PresentedinNextModule)VerificationVersusValidationVerificationAreyoubuildingtheproductright?Thatis,areyoumeetingthespecifiedrequirements?ValidationAreyoubuildingtherightproduct?Thatis,areyoumeetingtheoperationalneed?VerificationPurpose:Ensurethatselectedworkproductsmeettheirspecifiedrequirements.Verification-SpecificGoalsSG1:PrepareforVerification Preparationforverificationisconducted.SG2:PerformPeerReviews Peerreviewsareperformedonselected

workproducts.SG3:VerifySelectedWorkProducts Selectedworkproductsareverifiedagainsttheirspecifiedrequirements.Verification–Context1Preparefor

VerificationCorrective

ActionsVerifySelected

WorkProductsPerform

PeerReviewsVerification–Context2SelectWork

ProductsforVerificationPrepareforVerificationEstablishtheVerificationEnvironment-VerificationEnvironment-VerificationProceduresandCriteria-ListofWorkProducts

SelectedforVerificationEstablishVerificationProcedures

andCriteriaVerification–Context3Preparefor

VerificationPerform

PeerReviewsCorrective

ActionsVerifySelected

WorkProductsPerform

PeerReviewsVerification–Context4PrepareforPeerReviewsRequirementforDataCollectionEntryandExitCriteriaPeerReviewPlanReviewResultsReviewIssuesReviewDataActionItemsConductPeerReviewsPerformPeerReviewsAnalyzePeerReviewDataVerification–Context5VerifySelected

WorkProductsPerform

PeerReviewsPreparefor

VerificationPerform

PeerReviewsCorrective

ActionsPerform

PeerReviewsVerification–Context6PerformVerificationVerificationResultsDeficienciesVerificationDataCorrectiveActionsVerifySelectedWorkProductsAnalyzeVerificationResultsand

Identify

Corrective

ActionMappingofGoalsandPractices1

SpecificGoalPrepareforVerificationSpecificPracticeSelectWorkProductsforVerificationEstablishtheVerificationEnvironmentEstablishVerificationProcedures

andCriteriaPerformPeerReviewsPrepareforPeerReviewsConductPeerReviewsAnalyzePeerReviewData

MappingofGoalsandPractices2

SpecificGoalVerifySelectedWorkProductsSpecificPracticePerformVerificationAnalyzeVerificationResultsandIdentifyCorrectiveAction

GenericPracticeElaborationExampleGP2.6:ManageConfigurationsPlacedesignatedworkproductsoftheverificationprocessunderappropriatelevelsofconfigurationmanagement.ElaborationforVerification

Examplesofworkproductsplacedunderconfigurationmanagementincludethefollowing:verificationproceduresandcriteriapeerreviewtrainingmaterialpeerreviewdataverificationreportsVerification-SummaryVerificationincludesselectingworkproductsforverificationestablishingtheverificationenvironmentestablishingcriteriaandprocedurespreparingforandconductingpeerreviewsanalyzingpeerreviewdataperformingverificationanalyzingverificationresultsandidentifyingcorrectiveactionsProcessAreasforMaturityLevel3DefinedOptimizingInitialManagedQuantitativelyManagedRequirements

DevelopmentTechnicalSolutionProduct

IntegrationVerificationValidationOrganizationalProcessFocusOrganizationalProcessDefinitionOrganizationalTrainingIntegratedProjectManagementforIPPD

(TwoIPPDGoalsPresentedinNextModule)RiskManagementIntegratedTeaming(PresentedinNextModule)IntegratedSupplierManagementDecisionAnalysisandResolutionOrganizationalEnvironment

forIntegration(PresentedinNextModule)ValidationPurpose:Demonstratethataproductorproductcomponentfulfillsitsintendedusewhenplacedinitsintendedenvironment.Validation-SpecificGoalsSG1:PrepareforValidationPreparationforvalidationisconducted.SG2:ValidateProductorProductComponentsTheproductorproductcomponentsarevalidatedtoensurethattheyaresuitableforuseintheirintendedoperatingenvironment.Validation–Context1-Conformance-DeficienciesPrepare

forValidationValidateProductorProductComponentsRequirementsDevelopmentValidation–Context2Select

ProductsforValidationEstablishValidationProcedures

andCriteriaPrepareforValidationEstablishtheValidationEnvironment-ValidationEnvironmentandCriteriaValidationProceduresandCriteria-ListofProductsandProduct-

ComponentsSelectedforValidationValidation–Context3-Conformance-DeficienciesPrepare

forValidationValidateProductorProductComponentsRequirementsDevelopmentValidation–Context4PerformValidationValidateProductorProductComponentsValidationReportsValidationResultsCrossReferenceMatrixAs-RunProceduresLogOperationalDemonstrationsAnalyzeValidationResultsValidationDeficiencyReportsValidationIssuesProcedureChangeRequestMappingofGoalsandPractices

SpecificGoalPrepareforValidationSpecific

PracticeSelectProductsforValidationEstablishtheValidationEnvironmentEstablishValidationProceduresandCriteriaValidateProductorProductComponentsPerformValidationAnalyzeValidationResultsGenericPracticeElaborationExampleGP2.5:TrainPeopleTrainthepeopleperformingorsupportingthevalidationprocessasneeded.ElaborationforValidation

Examplesoftrainingtopicsincludethefollowing:applicationdomainvalidationprinciples,standards,andmethodsintended-useenvironmentValidation-SummaryValidationincludesselectingproductsforvalidationestablishingthevalidationenvironmentestablishingvalidationproceduresandcriteriaperformingvalidationactivitiesanalyzingresultsandidentifyingissuesProcessAreasforMaturityLevel3DefinedOptimizingInitialManagedQuantitativelyManagedRequirements

DevelopmentTechnicalSolutionProduct

IntegrationVerificationValidationOrganizationalProcessFocusOrganizationalProcessDefinitionOrganizationalTrainingIntegratedProjectManagementforIPPD

(TwoIPPDGoalsPresentedinNextModule)RiskManagementIntegratedTeaming(PresentedinNextModule)IntegratedSupplierManagementDecisionAnalysisandResolutionOrganizationalEnvironment

forIntegration(PresentedinNextModule)OrganizationalProcessFocusPurpose:Planandimplementorganizationalprocessimprovementbasedonathoroughunderstandingofthecurrentstrengthsandweaknessesoftheorganization’sprocessesandprocessassets.OrganizationalProcessFocus-SpecificGoalsSG1:DetermineProcess-ImprovementOpportunitiesStrengths,weaknesses,andimprovementopportunitiesfortheorganization'sprocessesareidentifiedperiodicallyandasneeded.SG2:PlanandImplementProcess-ImprovementActivities Improvementsareplannedandimplemented,organizationalprocessassetsaredeployed,andprocess-relatedexperiencesareincorporatedintotheorganizationalprocessassets.EstablishProcessActionPlansSelectedImprovementsImplement

Process

Action

PlansIncorporate

Process-Related

ExperiencesintotheOrganizationalProcessAssetsImprovementInitiativesRelevantStakeholdersOrganizationalProcessFocus-ContextStrengths&WeaknessesAppraisetheOrganization’sProcessesIdentifytheOrganization’s

ProcessImprove-mentsDeployOrganizationalProcess

AssetsEstablish

Organizational

Process

NeedsProcessNeedsandObjectivesOrganizational

ProcessAssets

DetermineProcess-

ImprovementOpportunitiesPlan

and

Implement

Process-

Improve-

mentActivitiesOrganizationalProcessFocusEstablish

Organizational

ProcessNeedsAppraisetheOrganization’sProcessesIdentifythe

Organization’s

Process

ImprovementsEstablishProcessActionPlansImplementProcessActionPlansDeployOrganizational

ProcessAssets“OPD〞Organization’sProcessAssetsDetermineProcessImprovementOpportunitiesPlanandimplementprocessimprovementMappingofGoalsandPractices

SpecificGoalDetermineProcess-ImprovementOpportunitiesSpecificPracticeEstablishOrganizationalProcessNeedsAppraisetheOrganization’sProcessesIdentifytheOrganization’sProcessImprovementsPlanandImplementProcess-ImprovementActivitiesEstablishProcessActionPlansImplementProcessActionPlansDeployOrganizationalProcessAssetsIncorporateProcess-RelatedExperiencesintotheOrganizationalProcessAssetsGenericPracticeElaborationExampleGP2.4:AssignResponsibilityAssignresponsibilityandauthorityforperformingtheprocess,developingtheworkproducts,andprovidingtheservicesoftheorganizationalprocessfocusprocess.

ElaborationforOrganizationalProcessFocus

Twogroupsaretypicallyestablishedandassignedresponsibilityforprocessimprovement:

(1)amanagementsteeringcommitteeforprocessimprovementtoprovidesenior-managementsponsorship;and

(2)aprocessgrouptofacilitateandmanagetheprocess-improvementactivities.OrganizationalProcessFocus-SummaryOrganizationalProcessFocusincludesestablishingprocessneedsandobjectivesappraisingprocessesandidentifyingimprovementsestablishingandimplementingactionplansdeployingprocessassetsincorporatingexperiencesandimprovementinformationintoo