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酒店英语智慧树知到课后章节答案2023年下黑龙江农业工程职业学院(松北校区)黑龙江农业工程职业学院(松北校区)
第一章测试
whatdoesHRreferto?()
A:HumanReservationB:HumanResearchC:HumanResourcesD:HumanRegistration
答案:HumanResources
The()ofthetownareproudoftheview.
A:residentialB:residentsC:researchD:regret
答案:residents
Wewillneverfailtoliveuptowhatourparents().
A:expecttoB:experienceC:emotionalD:expects
答案:expectto
Whatkindsofwayshallweusetosearchthevacantjob()。
A:CampusrecruitmentB:TalentwebsiteC:OnlinerecruitmentplatformD:EnterpriseofficialWebsite
答案:Campusrecruitment;Talentwebsite;Onlinerecruitmentplatform;EnterpriseofficialWebsite
figureoutthe7keyfactorsforasuccessfulinterview:()
A:AvoidcommoninterviewmistakesB:BeontimeC:ResearchD:GetreadyE:ShowwhatyouknowF:PracticeG:Staycalm
答案:Avoidcommoninterviewmistakes;Beontime;Research;Getready;Showwhatyouknow;Practice;Staycalm
WhatshouldbeincludedinCurriculumvitae?()
A:WorkingexperienceandskillsB:EducationC:Jobobjective
答案:Workingexperienceandskills;Education;Jobobjective
Wecanpreparetheresumeforjobhunting.()
A:对B:错
答案:对
Wewillpracticetherealinterviewsituation,prepareourself-introduction,advantages,educationalbackground,workingexperienceandteamspirit.()
A:错B:对
答案:对
Beontimefortheinterview,it’sbettertoarriveattheinterviewingplaceforfivetotenminutesearlier.()
A:对B:错
答案:对
Bachelor’sdegreeincludesBachelorofArtandBachelorofScience.()
A:对B:错
答案:对
Canyouchoosesomewordstodescribeone’scharacter?()
A:OptimisticB:ResoluteC:reflective&diligentD:easy-going&competent
答案:Optimistic;Resolute;reflective&diligent;easy-going&competent
第二章测试
The()ismostlylocatedinthecentralareaofthecity,receivingbusinessguests,touristsandotherguestswhostayforvariousreasons.
A:BusinessHotelB:ResidentHotelC:ResortHotelD:ConventionHotel
答案:BusinessHotel
The()isaservicedapartmentcomplexthatusesahotel-stylebookingsystem,whichissimilartorentinganapartment.
A:PersonalizedHotelB:BusinessHotelC:BudgetHotelD:ApartmentHotel
答案:ApartmentHotel
---Howmuchisthesuite?---The()is$200anight.
A:roomtypeB:roomnumberC:roomrate
答案:roomrate
Themostcommontypesofroomare()。
A:TwinroomB:DoubleroomC:SuiteD:Singleroom
答案:Twinroom;Doubleroom;Suite;Singleroom
Figureoutthecommonmethodstopayfortheroom:()
A:WeChatPayB:checkC:cashD:Ali-payE:creditcard
答案:WeChatPay;check;cash;Ali-pay;creditcard
Whatwouldbesaidforbookingaroomasareceptionist
?()
A:Whattimewouldthatbe?
B:Whattypesofroomwouldyoulike?
C:Forhowmanypeople?D:MayIaskyournameandyourphonenumber?
答案:Whattimewouldthatbe?
;Whattypesofroomwouldyoulike?
;Forhowmanypeople?;MayIaskyournameandyourphonenumber?
Theporterscarryluggageandshowgueststotheirroom,theyaskparkguests’carsandarrangetaxis.()
A:错B:对
答案:对
Thereservationclerkhandlesphonereservation.()
A:错B:对
答案:对
Thefrontofficestaffconsistsofroomattendantsandporters.()
A:对B:错
答案:错
Thereservationclerkshouldwritedownsomeinformationonthereservationcard.()
A:对B:错
答案:对
第三章测试
Iwillcheckourroom().
A:avoidsB:reserveC:registrationD:availability
答案:availability
Couldyoupay1000yuanasa()
A:depositB:discoversC:despoticD:develops
答案:deposit
Whowillshowyoutoyourroomandcarryyourluggage?()
A:receptionistB:reservationclerkC:registrationD:porter
答案:porter
Whatqualitiesdoyouthinkaconciergeshouldpossess()。
A:BepatientB:Warm-heartedC:Beknowledgeable
答案:Bepatient;Warm-hearted;Beknowledgeable
WhatdoestheGoldenKeyreferto:()
A:TheconciergeshouldknowaboutthesurroundingcommunityB:TheconciergeshouldbeprofessionalC:TheconciergeshouldbeexperiencedD:Theconciergeshouldbeknowledgeable
答案:Theconciergeshouldknowaboutthesurroundingcommunity;Theconciergeshouldbeprofessional;Theconciergeshouldbeexperienced;Theconciergeshouldbeknowledgeable
Whatshouldbeaskedforbookingaroom?()
A:NumberofguestsB:Date/timeC:ThenameoftheBookingpersonD:Contactnumber
答案:Numberofguests;Date/time;ThenameoftheBookingperson;Contactnumber
Agoodconciergeshouldbefamiliarwithhissurroundings.()
A:错B:对
答案:对
AprofessionalorganizationforconciergeswasformedinFranceinOctober1929byFerdinandGillet.()
A:对B:错
答案:对
Aprintoutofyourreservationconfirmationcannotbeuseful.()
A:对B:错
答案:错
Thefrontofficeistheplacethatwecandocheck-inandcheckout.()
A:错B:对
答案:对
第四章测试
Beforeenteringaguestroom,knockatthedoorthreetimesslightly,andthenannounce().
A:WelcometoourhotelB:Goodmorning,whatcanIdoforyou?C:Housekeeping,mayIcomein?D:Doyouneedanythingelse?
答案:Housekeeping,mayIcomein?
Couldyoufilloutthe()
A:dry-cleanedB:laundrybasketC:registrationformD:laundrylist
答案:laundrylist
Thereisa50%()forexpresslaundryservice
A:extramaterialB:receptionistC:reservationclerkD:extracharge
答案:extracharge
Theengineeringstaffsare()。
A:TheplumberB:ThetechniciansC:TheelectriciansD:Thepainters
答案:Theplumber;Thetechnicians;Theelectricians;Thepainters
WhatactivitiesorfacilitiescantheguestenjoyinRecreationCenter:()
A:HealthandrecreationdepartmentB:SaunacenterC:NightclubD:Fitnesscenter
答案:Healthandrecreationdepartment;Saunacenter;Nightclub;Fitnesscenter
Howcanyougreetguestsinmassagecenter()
A:IntroducethefacilitiesB:RemindthegueststosecuretheirvaluablesC:WelcometheguestD:Showthemthechangeroom
答案:Introducethefacilities;Remindthegueststosecuretheirvaluables;Welcometheguest;Showthemthechangeroom
Ablockorgroupofbuildingsbuiltbetweentwostreetsiscalledblock.()
A:对B:错
答案:对
Detailsofordersareclarified,repeatedandcheckedwiththeguest.()
A:对B:错
答案:对
Roomsarenotapproachedandguestsgreetedinaccordancewithenterpriseservicestandards.()
A:错B:对
答案:错
Businesscenterstaffwillhelpthegueststobookairlinetickets,traintickets,concertticketsandshowtickets.()
A:错B:对
答案:对
第五章测试
Lemonsorbetmakesa()treatonahotnight.
A:registrationB:renouncedC:refreshingD:repeating
答案:refreshing
Youcannotdrinkthewaterforit’sgone()
A:dryB:cloudyC:sparkingD:refreshing
答案:cloudy
Iwouldliketohavea()Espresso.
A:doubleB:sipC:twinD:twice
答案:double
Whatarethenon-alcoholicdrinksandsoftdrinks?()
A:MineralwaterB:FruitnectarC:SpringwaterD:Lemonade
答案:Mineralwater;Fruitnectar;Springwater;Lemonade
Whatarethestillwine?()
A:portB:sherryC:champagneD:brandy
答案:port;sherry;champagne;brandy
Thefollowingdrinks,whatarebelongedtocoffee?()
A:AmericanoB:LatteC:EspressoD:Macchiato
答案:Americano;Latte;Espresso;Macchiato
Inpubs,it’susualtoorderdrinksatthebar,thereisnotableservice.()
A:错B:对
答案:对
InUSAandCanada,customersshouldalwaysgivethebartenderatipiftheserviceissatisfactory.()
A:错B:对
答案:对
Coldbrewisaspecialtypeofcoffee,that’smadeinadifferentway,itcomesoutcoldandit’sverynice.()
A:错B:对
答案:对
Bartenderworksatthebar,servesormixesthewineforthecustomers.()
A:对B:错
答案:对
第六章测试
Iwouldliketo()atablefortwo.
A:bookB:bookedC:booksD:booking
答案:book
Isthetablebythewindow().
A:vacuumB:vacuumsC:veryD:vacant
答案:vacant
Theuseofaknife,thebladecannotbe().
A:outsideB:outgoingC:outdoorD:out
答案:outside
Whenyouhavewesternfood,youshould()
A:Holdtheknife-wieldingwithrighthandB:EatfromtheoutsidetotheinsideC:Holdtheforkwithleft-handD:Useright-handtosawsintosmallpiecesandthenforkintothemouth
答案:Holdtheknife-wieldingwithrighthand;Eatfromtheoutsidetotheinside;Holdtheforkwithleft-hand;Useright-handtosawsintosmallpiecesandthenforkintothemouth
Asthefollowingstatement,whichis(are)right?()
A:Youcannotsingle-handedwithaknifeorforkB:Ifyouneedtomakegestures,itshouldlaydownyourknifeandforkC:Iftalks,youcannotlaydownwithaknifeoraforkD:Ifyoudon’thaveaknife,youcanalsoholdtheright-handfork
答案:Youcannotsingle-handedwithaknifeorfork;Ifyouneedtomakegestures,itshouldlaydownyourknifeandfork;Iftalks,youcannotlaydownwithaknifeorafork;Ifyoudon’thaveaknife,youcanalsoholdtheright-handfork
Ifyouwanttobeanoperatorwhoisresponsiblefortakingreservation,youshould().
A:GetthenumberoftheguestsinthepartyandanyspecialconsiderationsB:GetthephonenumberofyourguestforreconfirmationC:Requestthedateandthesit-downtimeD:Showenthusiasm
答案:Getthenumberoftheguestsinthepartyandanyspecialconsiderations;Getthephonenumberofyourguestforreconfirmation;Requestthedateandthesit-downtime;Showenthusiasm
Whenyouareresponsiblefortakingreservationintherestaurant,youshouldshowcourtesyandenthusiasmduringyourentireservicebyusingappropriateexpressions.()
A:对B:错
答案:对
Whenyoutakeabooking,youshouldnotethenameoftheguestorthepartyexactly.()
A:对B:错
答案:对
Atthepeakdays,youneedtostateclearlyyourcutofftimeandreservationamendmentsorcancellationpoliciesinadvancetotheguest()
A:对B:错
答案:对
---Hello,Iwouldliketobooka()forfourbythewindow.
---OK,noproblem.
A:BookB:tableC:ReceptiondeskD:Registrationform
答案:table
第七章测试
General()andinspectionhavetobedonebyappropriatelytrainedpersonnel.
A:refreshingB:remainsC:maintenanceD:maintains
答案:maintenance
Weapologizeforany()causedduringthework.
A:inconvenienceB:convenienceC:inconvenientD:convenient
答案:inconvenience
Outhotelwill()alargesumofmoneytoimprovegeneralmaintenance.
A:appointmentB:allocationC:approvesD:allocates
答案:allocates
Whatcanyoudowhenyouhaveacomplaint?()
A:ContactthereceptionistatthefrontdeskB:AskforthemanagerondutyC:Requesttotalktothegeneralmanager
答案:Contactthereceptionistatthefrontdesk;Askforthemanageronduty;Requesttotalktothegeneralmanager
Whenyoudealwiththecomplaint,whatshouldyoudo?()
A:ListencarefullytowhattheguesthastosayB:ApologizetotheguestC:MaintaineyecontactD:Donotinterrupttheguest
答案:Listencarefullytowhattheguesthastosay;Apologizetotheguest;Maintaineyecontact;Donotinterrupttheguest
Whatwillbecomplainedattherestaurant?()
A:LipstickonglassB:InattentiveordiscourteousstaffC:WrongdishandwrongpreparationmethodD:musicistooloudortoonoise
答案:Lipstickonglass;Inattentiveordiscourteousstaff;Wrongdishandwrongpreparationmethod;musicistooloudortoonoise
Whenyoureceiveacomplaintthefirstthingtodoisbesureyoulistencarefullytowhatyourcustomerissayingandacknowledgehercomplaint.()
A:错B:对
答案:对
Onceyouhavefullyunderstoodtheproblemasamanager,actquicklytoresolveitandgivethecustomerexactlywhatsheisaskingfor.()
A:错B:对
答案:对
Beingpositiveinyourresponsefromthestartcanmakehandlingcomplaintsalittleeasier.()
A:错B:对
答案:对
Ifyouhaveanydis-satisfactoryatthehotel,youcancomplaintothehotelmanager.()
A:对B:错
答案:对
第八章测试
Whenyouwanttoleavethehotel,youmaydothe().
A:checkforB:checkintoC:check-inD:checkout
答案:checkout
Someimportantfactsaredeliberately()fromthenewsreport.
A:cateringB:expensiveC:extensiveD:excluded
答案:excluded
Wemust()theoverseasmarkettoincreaseturnover.
A:expensiveB:reproductiveC:excitesD:explore
答案:explore
Whatshouldyoudowhenyouwanttopackyourroomforcheckout?()
A:RemoveandpackallitemsindrawersandclosetsB:Gatheryourroomkey,possessionsandothercheckoutnecessariesC:Scanshelves,underbeds,andoutletsbeforeleavingD:Checkthebathroomforforgottenitems
答案:Removeandpackallitemsindrawersandclosets;Scanshelves,underbeds,andoutletsbeforeleaving;Checkthebathroomforforgottenitems
Whatshouldyouprepareforthecheckout?()
A:LeaveacreditcardwiththefrontdeskwhennecessaryB:DoafinalsweepoftheroomC:VerifythecheckouttimeandprocedureD:Inquireaboutadditionalpenalties,gratuitiesandfees
答案:Leaveacreditcardwiththefrontdeskwhennecessary;Verifythecheckouttimeandprocedure;Inquireaboutadditionalpenalties,gratuitiesandfees
Whatisrightfromthefollowingstatements?()
A:AlmostallrestaurantsinNorthAmerica,BritainandAustraliaacceptcreditcard.B:ItisextremelyunusualinEnglish-speakingcountriestosharearestauranttablewithstrangers.C:InmostEnglish-speakingrestaurants,guestshavetowaituntilawaitershowsthemtoatable.D:IfEnglish-speakingguestsaskfor“aglassofwater”,theymeantapwaterunlesstheysay“mineralwater”.
答案:AlmostallrestaurantsinNorthAmerica,BritainandAustraliaacceptcreditcard.;ItisextremelyunusualinEnglish-speakingcountriestosharearestauranttablewithstrangers.;InmostEnglish-speakingrestaurants,guestshavetowaituntilawaitershowsthemtoatable.;IfEnglish-speakingguestsaskfor“aglassofwater”,theymeantapwaterunlesstheysay“mineralwater”.
Makesureyoudon’tforgetanythingwhenpackingforcheckout.()
A:错B:对
答案:对
ReceptionDeskisnormallylocatednearthemainentranceofthehotelwhenyoucheckedinforyoustay()
A:错B:对
答案:对
Moreandmore,hotelsareusingonlinetoolstomakeyourstaymoreconvenient.()
A:对B:错
答案:对
Asweknow,checkinandcheckoutarerelativelysimpleatthehotel.()
A:对B:错
答案:对
第九章测试
I’vegottomovethetablestoformahorseshoeshape.“horseshoe”means().
A:U型B:马C:鞋D:马鞋
答案:U型
当客户向你表示感谢,客人说“Thankyou”,要懂得接受他的谢意,这样回答()。
A:Mypleasure.B:Itdoesn’tmatter.C:That’sallright.D:Nothankyou.
答案:Mypleasure.
Whatisthefirstcoursewhenpreparingforthemenuforthebanquet?()
A:SoupB:MaincourseC:SaladD:Dessert
答案:Salad
酒店承办会议,首先要筹备会议,要清楚会议举行的()。
A:AccommodationB:TimeC:CostD:Number
答案:Accommodation;Time;Cost;Number
会前服务包括以下几个方面()。
A:CostB:MeetingFacilitiesC:FoodandbeverageserviceD:Venuedecoration
答案:MeetingFacilities;Foodandbeverageservice;Venuedecoration
酒店承办宴会,要清楚宴会举行的()。
A:NumbersofPeopleB:TimeC:KindofeventD:Place
答案:NumbersofPeople;Time;Kindofevent
举办宴会的菜单包括以下几种()。
A:Thirdcourse:MaincourseB:Firstcourse:SaladC:Secondcourse:SoupD:Fourthcourse:Dessert
答案:Thirdcourse:Maincourse;Firstcourse:Salad;Secondcourse:Soup;Fourthcourse:Dessert
meeting指进行专题讨论的研讨会、培训会,规模较小。()
A:对B:错
答案:错
conference指持续几天的大型、正式的会议。()
A:错B:对
答案:对
forum表示可以公开讨论重要话题的论坛,如博鳌亚洲论坛。()
A:错B:对
答案:对
第十章测试
Novelcoronavirus____in2019()。
A:breakoutB:breakC:brokeoutD:broke
答案:brokeout
Wuhanisthefirstcity_________inChina.()
A:inquarantineB:lockdownC:onlockdownD:inisolation
答案:onlockdown
Novelcoronaviruscanalsobecalled_____.()
A:crownvirusB:newcoronavirusC:COVID-19D:coronavirus
答案:newcoronavirus;COVID-19
Whichofthefollowingaboutnovelcoronavirusiscorrect?()
A:Itisperson-to-persontransmission.B:Itcanliedormantfordays.C:Alotofinfectedcasesareundetectable.D:Itbrokeoutin2019.
答案:Itisperson-to-persontransmission.;Itcanliedormantfordays.;Alotofinfectedcasesareundetectable.;Itbrokeoutin2019.
Youwillhavetoshowthehealthcodeandtravelcodeandhaveitscannedduringtheepidemicperiod.()
A:对B:错
答案:对
Youwillbeisolatedifyouaretestedpositive.()
A:对B:错
答案:对
Thecoronavirusisspreadingslowly.()
A:错B:对
答案:错
Novelcoronaviruscanalsobecalled
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