酒店英语智慧树知到课后章节答案2023年下黑龙江农业工程职业学院（松北校区）

酒店英语智慧树知到课后章节答案2023年下黑龙江农业工程职业学院（松北校区）黑龙江农业工程职业学院（松北校区）

第一章测试

whatdoesHRreferto?（）

A:HumanReservationB:HumanResearchC:HumanResourcesD:HumanRegistration

答案:HumanResources

The（）ofthetownareproudoftheview.

A:residentialB:residentsC:researchD:regret

答案:residents

Wewillneverfailtoliveuptowhatourparents（）.

A:expecttoB:experienceC:emotionalD:expects

答案:expectto

Whatkindsofwayshallweusetosearchthevacantjob（）。

A:CampusrecruitmentB:TalentwebsiteC:OnlinerecruitmentplatformD:EnterpriseofficialWebsite

答案:Campusrecruitment;Talentwebsite;Onlinerecruitmentplatform;EnterpriseofficialWebsite

figureoutthe7keyfactorsforasuccessfulinterview:（）

A:AvoidcommoninterviewmistakesB:BeontimeC:ResearchD:GetreadyE:ShowwhatyouknowF:PracticeG:Staycalm

答案:Avoidcommoninterviewmistakes;Beontime;Research;Getready;Showwhatyouknow;Practice;Staycalm

WhatshouldbeincludedinCurriculumvitae?（）

A:WorkingexperienceandskillsB:EducationC:Jobobjective

答案:Workingexperienceandskills;Education;Jobobjective

Wecanpreparetheresumeforjobhunting.（）

A:对B:错

答案:对

Wewillpracticetherealinterviewsituation,prepareourself-introduction,advantages,educationalbackground,workingexperienceandteamspirit.（）

A:错B:对

答案:对

Beontimefortheinterview,it’sbettertoarriveattheinterviewingplaceforfivetotenminutesearlier.（）

A:对B:错

答案:对

Bachelor’sdegreeincludesBachelorofArtandBachelorofScience.（）

A:对B:错

答案:对

Canyouchoosesomewordstodescribeone’scharacter?（）

A:OptimisticB:ResoluteC:reflective&diligentD:easy-going&competent

答案:Optimistic;Resolute;reflective&diligent;easy-going&competent

第二章测试

The（）ismostlylocatedinthecentralareaofthecity,receivingbusinessguests,touristsandotherguestswhostayforvariousreasons.

A:BusinessHotelB:ResidentHotelC:ResortHotelD:ConventionHotel

答案:BusinessHotel

The（）isaservicedapartmentcomplexthatusesahotel-stylebookingsystem,whichissimilartorentinganapartment.

A:PersonalizedHotelB:BusinessHotelC:BudgetHotelD:ApartmentHotel

答案:ApartmentHotel

---Howmuchisthesuite?---The（）is$200anight.

A:roomtypeB:roomnumberC:roomrate

答案:roomrate

Themostcommontypesofroomare（）。

A:TwinroomB:DoubleroomC:SuiteD:Singleroom

答案:Twinroom;Doubleroom;Suite;Singleroom

Figureoutthecommonmethodstopayfortheroom:（）

A:WeChatPayB:checkC:cashD:Ali-payE:creditcard

答案:WeChatPay;check;cash;Ali-pay;creditcard

Whatwouldbesaidforbookingaroomasareceptionist

?（）

A:Whattimewouldthatbe?

B:Whattypesofroomwouldyoulike?

C:Forhowmanypeople?D:MayIaskyournameandyourphonenumber?

答案:Whattimewouldthatbe?

;Whattypesofroomwouldyoulike?

;Forhowmanypeople?;MayIaskyournameandyourphonenumber?

Theporterscarryluggageandshowgueststotheirroom,theyaskparkguests’carsandarrangetaxis.（）

A:错B:对

答案:对

Thereservationclerkhandlesphonereservation.（）

A:错B:对

答案:对

Thefrontofficestaffconsistsofroomattendantsandporters.（）

A:对B:错

答案:错

Thereservationclerkshouldwritedownsomeinformationonthereservationcard.（）

A:对B:错

答案:对

第三章测试

Iwillcheckourroom（）.

A:avoidsB:reserveC:registrationD:availability

答案:availability

Couldyoupay1000yuanasa（）

A:depositB:discoversC:despoticD:develops

答案:deposit

Whowillshowyoutoyourroomandcarryyourluggage?（）

A:receptionistB:reservationclerkC:registrationD:porter

答案:porter

Whatqualitiesdoyouthinkaconciergeshouldpossess（）。

A:BepatientB:Warm-heartedC:Beknowledgeable

答案:Bepatient;Warm-hearted;Beknowledgeable

WhatdoestheGoldenKeyreferto:（）

A:TheconciergeshouldknowaboutthesurroundingcommunityB:TheconciergeshouldbeprofessionalC:TheconciergeshouldbeexperiencedD:Theconciergeshouldbeknowledgeable

答案:Theconciergeshouldknowaboutthesurroundingcommunity;Theconciergeshouldbeprofessional;Theconciergeshouldbeexperienced;Theconciergeshouldbeknowledgeable

Whatshouldbeaskedforbookingaroom?（）

A:NumberofguestsB:Date/timeC:ThenameoftheBookingpersonD:Contactnumber

答案:Numberofguests;Date/time;ThenameoftheBookingperson;Contactnumber

Agoodconciergeshouldbefamiliarwithhissurroundings.（）

A:错B:对

答案:对

AprofessionalorganizationforconciergeswasformedinFranceinOctober1929byFerdinandGillet.（）

A:对B:错

答案:对

Aprintoutofyourreservationconfirmationcannotbeuseful.（）

A:对B:错

答案:错

Thefrontofficeistheplacethatwecandocheck-inandcheckout.（）

A:错B:对

答案:对

第四章测试

Beforeenteringaguestroom,knockatthedoorthreetimesslightly,andthenannounce（）.

A:WelcometoourhotelB:Goodmorning,whatcanIdoforyou?C:Housekeeping,mayIcomein?D:Doyouneedanythingelse?

答案:Housekeeping,mayIcomein?

Couldyoufilloutthe（）

A:dry-cleanedB:laundrybasketC:registrationformD:laundrylist

答案:laundrylist

Thereisa50%（）forexpresslaundryservice

A:extramaterialB:receptionistC:reservationclerkD:extracharge

答案:extracharge

Theengineeringstaffsare（）。

A:TheplumberB:ThetechniciansC:TheelectriciansD:Thepainters

答案:Theplumber;Thetechnicians;Theelectricians;Thepainters

WhatactivitiesorfacilitiescantheguestenjoyinRecreationCenter:（）

A:HealthandrecreationdepartmentB:SaunacenterC:NightclubD:Fitnesscenter

答案:Healthandrecreationdepartment;Saunacenter;Nightclub;Fitnesscenter

Howcanyougreetguestsinmassagecenter（）

A:IntroducethefacilitiesB:RemindthegueststosecuretheirvaluablesC:WelcometheguestD:Showthemthechangeroom

答案:Introducethefacilities;Remindthegueststosecuretheirvaluables;Welcometheguest;Showthemthechangeroom

Ablockorgroupofbuildingsbuiltbetweentwostreetsiscalledblock.（）

A:对B:错

答案:对

Detailsofordersareclarified,repeatedandcheckedwiththeguest.（）

A:对B:错

答案:对

Roomsarenotapproachedandguestsgreetedinaccordancewithenterpriseservicestandards.（）

A:错B:对

答案:错

Businesscenterstaffwillhelpthegueststobookairlinetickets,traintickets,concertticketsandshowtickets.（）

A:错B:对

答案:对

第五章测试

Lemonsorbetmakesa（）treatonahotnight.

A:registrationB:renouncedC:refreshingD:repeating

答案:refreshing

Youcannotdrinkthewaterforit’sgone（）

A:dryB:cloudyC:sparkingD:refreshing

答案:cloudy

Iwouldliketohavea（）Espresso.

A:doubleB:sipC:twinD:twice

答案:double

Whatarethenon-alcoholicdrinksandsoftdrinks?（）

A:MineralwaterB:FruitnectarC:SpringwaterD:Lemonade

答案:Mineralwater;Fruitnectar;Springwater;Lemonade

Whatarethestillwine?（）

A:portB:sherryC:champagneD:brandy

答案:port;sherry;champagne;brandy

Thefollowingdrinks,whatarebelongedtocoffee?（）

A:AmericanoB:LatteC:EspressoD:Macchiato

答案:Americano;Latte;Espresso;Macchiato

Inpubs,it’susualtoorderdrinksatthebar,thereisnotableservice.（）

A:错B:对

答案:对

InUSAandCanada,customersshouldalwaysgivethebartenderatipiftheserviceissatisfactory.（）

A:错B:对

答案:对

Coldbrewisaspecialtypeofcoffee,that’smadeinadifferentway,itcomesoutcoldandit’sverynice.（）

A:错B:对

答案:对

Bartenderworksatthebar,servesormixesthewineforthecustomers.（）

A:对B:错

答案:对

第六章测试

Iwouldliketo（）atablefortwo.

A:bookB:bookedC:booksD:booking

答案:book

Isthetablebythewindow（）.

A:vacuumB:vacuumsC:veryD:vacant

答案:vacant

Theuseofaknife,thebladecannotbe（）.

A:outsideB:outgoingC:outdoorD:out

答案:outside

Whenyouhavewesternfood,youshould（）

A:Holdtheknife-wieldingwithrighthandB:EatfromtheoutsidetotheinsideC:Holdtheforkwithleft-handD:Useright-handtosawsintosmallpiecesandthenforkintothemouth

答案:Holdtheknife-wieldingwithrighthand;Eatfromtheoutsidetotheinside;Holdtheforkwithleft-hand;Useright-handtosawsintosmallpiecesandthenforkintothemouth

Asthefollowingstatement,whichis(are)right?（）

A:Youcannotsingle-handedwithaknifeorforkB:Ifyouneedtomakegestures,itshouldlaydownyourknifeandforkC:Iftalks,youcannotlaydownwithaknifeoraforkD:Ifyoudon’thaveaknife,youcanalsoholdtheright-handfork

答案:Youcannotsingle-handedwithaknifeorfork;Ifyouneedtomakegestures,itshouldlaydownyourknifeandfork;Iftalks,youcannotlaydownwithaknifeorafork;Ifyoudon’thaveaknife,youcanalsoholdtheright-handfork

Ifyouwanttobeanoperatorwhoisresponsiblefortakingreservation,youshould（）.

A:GetthenumberoftheguestsinthepartyandanyspecialconsiderationsB:GetthephonenumberofyourguestforreconfirmationC:Requestthedateandthesit-downtimeD:Showenthusiasm

答案:Getthenumberoftheguestsinthepartyandanyspecialconsiderations;Getthephonenumberofyourguestforreconfirmation;Requestthedateandthesit-downtime;Showenthusiasm

Whenyouareresponsiblefortakingreservationintherestaurant,youshouldshowcourtesyandenthusiasmduringyourentireservicebyusingappropriateexpressions.（）

A:对B:错

答案:对

Whenyoutakeabooking,youshouldnotethenameoftheguestorthepartyexactly.（）

A:对B:错

答案:对

Atthepeakdays,youneedtostateclearlyyourcutofftimeandreservationamendmentsorcancellationpoliciesinadvancetotheguest（）

A:对B:错

答案:对

---Hello,Iwouldliketobooka（）forfourbythewindow.

---OK,noproblem.

A:BookB:tableC:ReceptiondeskD:Registrationform

答案:table

第七章测试

General（）andinspectionhavetobedonebyappropriatelytrainedpersonnel.

A:refreshingB:remainsC:maintenanceD:maintains

答案:maintenance

Weapologizeforany（）causedduringthework.

A:inconvenienceB:convenienceC:inconvenientD:convenient

答案:inconvenience

Outhotelwill（）alargesumofmoneytoimprovegeneralmaintenance.

A:appointmentB:allocationC:approvesD:allocates

答案:allocates

Whatcanyoudowhenyouhaveacomplaint?（）

A:ContactthereceptionistatthefrontdeskB:AskforthemanagerondutyC:Requesttotalktothegeneralmanager

答案:Contactthereceptionistatthefrontdesk;Askforthemanageronduty;Requesttotalktothegeneralmanager

Whenyoudealwiththecomplaint,whatshouldyoudo?（）

A:ListencarefullytowhattheguesthastosayB:ApologizetotheguestC:MaintaineyecontactD:Donotinterrupttheguest

答案:Listencarefullytowhattheguesthastosay;Apologizetotheguest;Maintaineyecontact;Donotinterrupttheguest

Whatwillbecomplainedattherestaurant?（）

A:LipstickonglassB:InattentiveordiscourteousstaffC:WrongdishandwrongpreparationmethodD:musicistooloudortoonoise

答案:Lipstickonglass;Inattentiveordiscourteousstaff;Wrongdishandwrongpreparationmethod;musicistooloudortoonoise

Whenyoureceiveacomplaintthefirstthingtodoisbesureyoulistencarefullytowhatyourcustomerissayingandacknowledgehercomplaint.（）

A:错B:对

答案:对

Onceyouhavefullyunderstoodtheproblemasamanager,actquicklytoresolveitandgivethecustomerexactlywhatsheisaskingfor.（）

A:错B:对

答案:对

Beingpositiveinyourresponsefromthestartcanmakehandlingcomplaintsalittleeasier.（）

A:错B:对

答案:对

Ifyouhaveanydis-satisfactoryatthehotel,youcancomplaintothehotelmanager.（）

A:对B:错

答案:对

第八章测试

Whenyouwanttoleavethehotel,youmaydothe（）.

A:checkforB:checkintoC:check-inD:checkout

答案:checkout

Someimportantfactsaredeliberately（）fromthenewsreport.

A:cateringB:expensiveC:extensiveD:excluded

答案:excluded

Wemust（）theoverseasmarkettoincreaseturnover.

A:expensiveB:reproductiveC:excitesD:explore

答案:explore

Whatshouldyoudowhenyouwanttopackyourroomforcheckout?（）

A:RemoveandpackallitemsindrawersandclosetsB:Gatheryourroomkey,possessionsandothercheckoutnecessariesC:Scanshelves,underbeds,andoutletsbeforeleavingD:Checkthebathroomforforgottenitems

答案:Removeandpackallitemsindrawersandclosets;Scanshelves,underbeds,andoutletsbeforeleaving;Checkthebathroomforforgottenitems

Whatshouldyouprepareforthecheckout?（）

A:LeaveacreditcardwiththefrontdeskwhennecessaryB:DoafinalsweepoftheroomC:VerifythecheckouttimeandprocedureD:Inquireaboutadditionalpenalties,gratuitiesandfees

答案:Leaveacreditcardwiththefrontdeskwhennecessary;Verifythecheckouttimeandprocedure;Inquireaboutadditionalpenalties,gratuitiesandfees

Whatisrightfromthefollowingstatements?（）

A:AlmostallrestaurantsinNorthAmerica,BritainandAustraliaacceptcreditcard.B:ItisextremelyunusualinEnglish-speakingcountriestosharearestauranttablewithstrangers.C:InmostEnglish-speakingrestaurants,guestshavetowaituntilawaitershowsthemtoatable.D:IfEnglish-speakingguestsaskfor“aglassofwater”,theymeantapwaterunlesstheysay“mineralwater”.

答案:AlmostallrestaurantsinNorthAmerica,BritainandAustraliaacceptcreditcard.;ItisextremelyunusualinEnglish-speakingcountriestosharearestauranttablewithstrangers.;InmostEnglish-speakingrestaurants,guestshavetowaituntilawaitershowsthemtoatable.;IfEnglish-speakingguestsaskfor“aglassofwater”,theymeantapwaterunlesstheysay“mineralwater”.

Makesureyoudon’tforgetanythingwhenpackingforcheckout.（）

A:错B:对

答案:对

ReceptionDeskisnormallylocatednearthemainentranceofthehotelwhenyoucheckedinforyoustay（）

A:错B:对

答案:对

Moreandmore,hotelsareusingonlinetoolstomakeyourstaymoreconvenient.（）

A:对B:错

答案:对

Asweknow,checkinandcheckoutarerelativelysimpleatthehotel.（）

A:对B:错

答案:对

第九章测试

I’vegottomovethetablestoformahorseshoeshape.“horseshoe”means（）.

A:U型B:马C:鞋D:马鞋

答案:U型

当客户向你表示感谢，客人说“Thankyou”,要懂得接受他的谢意,这样回答（）。

A:Mypleasure.B:Itdoesn’tmatter.C:That’sallright.D:Nothankyou.

答案:Mypleasure.

Whatisthefirstcoursewhenpreparingforthemenuforthebanquet?（）

A:SoupB:MaincourseC:SaladD:Dessert

答案:Salad

酒店承办会议，首先要筹备会议，要清楚会议举行的（）。

A:AccommodationB:TimeC:CostD:Number

答案:Accommodation;Time;Cost;Number

会前服务包括以下几个方面（）。

A:CostB:MeetingFacilitiesC:FoodandbeverageserviceD:Venuedecoration

答案:MeetingFacilities;Foodandbeverageservice;Venuedecoration

酒店承办宴会，要清楚宴会举行的（）。

A:NumbersofPeopleB:TimeC:KindofeventD:Place

答案:NumbersofPeople;Time;Kindofevent

举办宴会的菜单包括以下几种（）。

A:Thirdcourse:MaincourseB:Firstcourse:SaladC:Secondcourse:SoupD:Fourthcourse:Dessert

答案:Thirdcourse:Maincourse;Firstcourse:Salad;Secondcourse:Soup;Fourthcourse:Dessert

meeting指进行专题讨论的研讨会、培训会，规模较小。（）

A:对B:错

答案:错

conference指持续几天的大型、正式的会议。（）

A:错B:对

答案:对

forum表示可以公开讨论重要话题的论坛，如博鳌亚洲论坛。（）

A:错B:对

答案:对

第十章测试

Novelcoronavirus____in2019（）。

A:breakoutB:breakC:brokeoutD:broke

答案:brokeout

Wuhanisthefirstcity_________inChina.（）

A:inquarantineB:lockdownC:onlockdownD:inisolation

答案:onlockdown

Novelcoronaviruscanalsobecalled_____.（）

A:crownvirusB:newcoronavirusC:COVID-19D:coronavirus

答案:newcoronavirus;COVID-19

Whichofthefollowingaboutnovelcoronavirusiscorrect?（）

A:Itisperson-to-persontransmission.B:Itcanliedormantfordays.C:Alotofinfectedcasesareundetectable.D:Itbrokeoutin2019.

答案:Itisperson-to-persontransmission.;Itcanliedormantfordays.;Alotofinfectedcasesareundetectable.;Itbrokeoutin2019.

Youwillhavetoshowthehealthcodeandtravelcodeandhaveitscannedduringtheepidemicperiod.（）

A:对B:错

答案:对

Youwillbeisolatedifyouaretestedpositive.（）

A:对B:错

答案:对

Thecoronavirusisspreadingslowly.（）

A:错B:对

答案:错

Novelcoronaviruscanalsobecalled