高三下册英语晨诵材料

高三下期小火箭班晨诵材料（四）投诉信文体概述投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。在语言方面，要注意把握分寸，要公平、公正。投诉信应包括三个方面的内容：1.表明写信目的，投诉的内容。2.投诉的具体原因。3.希望得到的结果。常用语块抱怨complainabout2.表达不满convey/expressone’sdissatisfaction3.忍受putupwith/bear4.对……满意becontent/satisfiedwith5.糟糕的服务poorservice6.采取措施takemeasures7.解决问题dealwith/solvetheproblem8.预防……发生prevent…fromhappening9.调查此次事件investigate/lookintothematter/incident_10.以粗鲁的方式inarudemanner11.向……道歉makeanapologyto…/apologizeto…12.出乎意料outofone’sexpectation13.不用说needlesstosay14.尽快assoonaspossible15.把某事牢记在心bearsth.inmind套用句式我写信是投诉关于……Iamwritingtocomplainabout…这几年我对你们的服务都很满意，但是我写信是表达关于……的不满。Ihavebeencontent/satisfiedwithyourserviceforyearsbutIamwritingtoexpressmydissatisfactionabout…3.我对……不满意有一些主要原因。首先，……更糟糕的是，……最后，……TherearesomemainreasonswhyIamnotcontentwith…Atfirst,…What’sworse,…Eventually,…4.我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。Isincerelyhopethat/Itismysincerehopethatyouwilllookinto/investigatethematter/incidentseriouslyandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.5.你若能尽快采取措施处理这个问题，我将感激不尽。Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemassoonaspossible.习作修改(做短文改错，背经典范文)DearSir,I’mwritingtoexpressmydissatisfactionaboutthemobilephoneofDephone-S250Iboughtin20thApr.2015atTeemall.Tendaysbeforethat,itdidn’tringorsenttextmessages.ThenItookthemtotheseller,butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthforanewone.LaterIwenttotherepairman.HesaidsinceitwasanewmodelinChina,itwasimpossiblytofixitwithouttherightspareparts.Iwassodesperateonhearthat.WhatcanIwaitthatlong?Therefore,Isincerelyhopeyoucansendtomeanewoneofsamemodel.Iwouldgreatlyappreciateitifyoucouldtakemeasurestosolvetheproblemassoonaspossible.Sincerelyyours,BuManyi课堂练习假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下：1.问题：牛肉面有苍蝇，服务员态度粗鲁。2.要求：餐厅赔礼道歉。注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。3.开头语和结束语已为你写好DearSir,IamLiHua,afrequentcustomerinyourrestaurant.IhavebeenpleasedwithyourexcellentserviceforyearsbutnowI’mwritingtoexpressmydissatisfactionaboutthepoorserviceofyourwaiters.LastSaturday,IwenttoyourrestauranttohavelunchbutIhadanawfulexperience.Whenhavingbeefnoodles,Isuddenlyfoundthereweretwofliesinthem,whichdisgustedmealot.SoIaskedthewaitertochangeanotherdish.Outofmyexpectation,hedidn’tchangeitbutsaidinarudemannerthathewastoobusytosolvetheproblem.Needlesstosay,suchawayoftreatingcustomersisunacceptable.It’smysincerehopethatyoucaninvestigatethematterseriouslyandmakeaformalapologytome.Ilookforwardtoabetterservicenexttime.Sincerelyyours,LiHua课外作业假定你是李华，你在上周日搭坐102号公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下：1.司机的不文明行为(大声讲话、紧急刹车、态度粗鲁等)。2.希望尽快查清此事。注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。3.开头语和结束语已为你写好。DearSir,IamLiHua.Iamwritingtocomplainaboutoneofyourbus-drivers’improperandrudebehaviors.LastSunday,IwastakingtheNo.102buswhosedrivernotonlykeptontalkingwithamanloudlybutalsodroveveryfast.Sosomepassengersadvisedhimtoconcentrateondriving,buthedidn’tpayanyattention.What’sworse,hedroveevenfaster.Thenanotherpassengercouldn’tbearit,askingthedrivertokeepthepassengers’safetyinmind.Butthedriverstoppedthebussosuddenlythatallthepassengersnearlylosttheirbalance.However,hedidn’tapologizebutsaidrudely“It’snoneofyourbusiness.”Isincerelyhopeyoucaninvestigatethisincidentandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.Sincerelyyours,LiHua模板投诉信1、说明投诉的原因并表示遗憾；2、实事求是地阐述问题发生的经过，不要夸大其词；3、指出问题引起的后果；4、提出批评及处理的意见或敦促对方采取措施或者提出所希望的赔偿以及补救方式。模板一Dear_____________,①Iam_____________(写信人身份)。②Iventuretowriteyoualetterabout_____________(抱怨内容)。③Thefocusofthecomplaintis_____________(抱怨内容的核心)。④Foronething,_____________(抱怨内容的一个方面)。⑤Foranother,_____________(抱怨内容的另一方面)。⑥Honestlyspeaking,_____________(客观的评论)。⑦But_____________(抱怨产生的原因)。⑧Allinall,Thereisstillmuchroomforimprovement.⑨BeforeItakeanyfurtheraction,Idohope_____________(表达本人的愿望)。⑩Thankyouforyourtimeandkindconsideration.YourssincerelyLiHua模板二Dear_______,①Iam_______(自我介绍).②IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout_____________(投诉内容).③Thereasonformydissatisfactionis________(总体介绍).④Inthefirstplace,_________________(抱怨的第一个方面).⑤Inaddition,______________________(抱怨的第二个方面).⑥Underthesecircumstances,thedevastatingeffectcouldbemultipliedifthisproblemcannotbehandledimmediately.(如该问题不能立即解决，它