《跨境电商实务英语》（刘璇）参考答案 项目6参考答案

PAGEIPAGEIProject6教材册Task1ConfirmingPaymentMethodsPartOneWarmingUpⅠ.（略）1.AmazonPayisapaymentmethodbuyerscanuseduringthecheckoutprocessastheyshoponthousandsofsites.UsetheinformationstoredintheirAmazonaccounttopayquicklyandsecurely—allwithouthavingtocreateanewaccount,enterpersonalinformationorworryaboutsecurity.2.PayPalisanonlinepaymentplatformthatoffersindividualsandbusinesseslow-costservices.PayPalhasbeenitsowncompanysince2015.Inadditiontoonlinepayments,PayPalalsooffersavarietyofrelatedservicesincludingdebitcardsforpayments,creditcardreadersforsmallmerchants,andlinesofcredit.Itisconsideredaverysecuremethodofsendingpaymentsonline.3.Worldpayoffersinsightstorunsellersbusinessmoreefficiently.Itgivessellersanomni-channelpaymentprocessingplatformthatsimplifiesandstreamlinespaymentsacrossavarietyofsaleschannels.Anditalsogivessellerstheflexibilitytheyneedtoquicklyadaptandimplementcombinationsofpaymentmethodsandconfigurethemtocatertothewaytheircustomerspay.4.WePayhelpsonlineplatformsincreaserevenuethroughintegratedpaymentprocessing.Thecompanyhasuniquelyenabledmorethan1,000platformsincludingConstantContact,GoFundMe,andMeetuptoincorporatepaymentssosellerscanstartgettingpaidinminutes,allwithoutcompromisingonsellers’experienceortakingonriskandregulatoryexposure.ItsupportsmobileconversionwithPOSandintegrationswithApplePayandAndroidPayfortheWeb.5.Stripeisasimplewaytoacceptpaymentsonline.Ithasnosetupfees,nomonthlyfees,andnohiddencosts.Hundredsofthousandsofbusinesses—rangingfromstartupstoFortune500companies—relyonStripe’ssoftwaretoolstosecurelyacceptpaymentsandexpandglobally.Stripeisavailabletobusinessesin40+countries.Ithandlesbillionsofdollarseveryyearforforward-thinkingbusinessesaroundtheworld.6.Braintree:AsaPayPalservice,Braintree’sinnovativepaymentstechnology,scalablesolutions,andlegendarywhite-glovesupportarebackedbyoneoftheworld’slargestandmosttrustedfintechbrands.Itcanworkforsellerswithextensiveknowledge,deeprelationshipswithissuersandfinancialinstitutions,and20+yearsofonlinepaymentexperience.7.WesternUnion:Itletsbuyerstransferfundsonthego,usingacreditordebitcard,directlyfromtheirbankaccounts,orviaApplePay.WithWesternUnion,buyerscansendmoneydomestically,paybills,checkexchangerates,trackatransfer,makeaninternationalmoneytransfer,andmore—rightfromtheirsmartphones.8.MoneyGram:ItisanAmericanmoneytransfercompanybasedintheUnitedStateswithheadquartersinDallas,Texas.IthasanoperationscenterinSt.LouisPark,Minnesotaandregionalandlocalofficesaroundtheworld.MoneyGrambusinessesaredividedintotwocategories:GlobalFundsTransfersandFinancialPaperProducts.Thecompanyprovidesitsservicetoindividualsandbusinessesthroughanetworkofagentsandfinancialinstitutions.Ⅱ.IfIamaseller,I’dliketouseWesternUnionbecauseitsprocessingtimeisnottoolongandthetransactionfeeisnotexpensive.PartTwoCaseStudyCase1Ⅰ.1.MoneyGram.2.WebMoney.3.No,theycan’t.BankelectronictransferisatraditionalB2Bpaymentmethod,whichissuitableforlargetransactionpayments.Ⅱ.TFTTFTTTCase2Ⅰ.1.AliExpresssupportsVisadebit/creditcards,MasterCardcreditcards,MaestrodebitcardsandAmericanExpress.2.BuyerscanassociatetheirbankaccounttothePayPalaccountsotheycanbuyonAliExpresseveniftheydonothaveacreditcard.3.Itisbanktransfer.Becausethebuyercanonlypaybybanktransferforordersover$20andtheyhavetopayindollarsandmakeaninternationaltransfer.Inaddition,mostbankschargeforinternationaltransfers,anditisthebuyerwhomustassumeitscost.Case3Ⅰ.1.AliExpresswillpayforthecustomer’sfullrefundifthedisputewasprovedtobetheseller’sfault.2.PayPal.3.The“PaymentMethods”.Task2DiscussingRefundConditionsPartOneWarmingUpⅠ.3412Ⅱ.OnceIboughtamini-fanfromTaobao,Ifounditcan’tworksowell,soIwanttoreturnitandgetarefund.Ichattedwithmysellerandheaskedforthevideoandpicturesasproof,Isentthemoutandtheselleragreedtosendmeanotherone.OnceIboughtamultifunctionalcalculatorfromTmall,butitlostsomefunctions.Ileftsomanymessagestotheseller,butitjustrepliedtomewithautomaticcustomerserviceandkeptsilent.IwassoangryandaskedforhelpfromTmallcustomerservice.Andthenthedealingprocesswascallingandnegotiating.Notsogoodforbuyers.Youknow,onlineshoppingsometimesisgambling.PartTwoCaseStudyCase1Ⅰ.1.Theyshouldapologizetothebuyerfirstandthenanalyzethecausesofthedamage.Afterthat,theyshouldgiveasuitablesolutiontomakeupthebuyer’sloss.2.Thesellermustmakesurethegoodsaregoodbeforesendingout.Andtheymustfindagoodwaytodealwiththebuyerwhoreceivesdamagedgoods,ratherthanjustescapingfromtheresponsibility.Ⅱ.1.refunds2.items3.refunds4.received5.timeCase21.Within5–10days.2.Thebuyercancanceltheorderbyclickingthe“CancelOrder”button.Andthensheneedstofillinthequestionnairethereasonwhyshewantstocanceltheorder.3.Itmeansthatthemoneywillberefundedtothewalletorthecardthebuyerusedtopayfortheorderinawhile.活页册Task1I.网上银行支付 电子钱包信用卡/借记卡 支付方式国际支付宝 西联汇款贝宝 电汇派安盈 速汇金II.略III.略VI.1.Ifyoudon’tknowwhattypeofthecardyouhave,it’sbesttoaskyourcardissuer2.willberefundedbythesamemethodusedwhenpaying3.4.Youcanthenpaythesupplierdirectly5.shouldnotuseWesternUniontopayasupplierdirectlyV.1.ThismethodofpaymenthasagreatadvantagebecausewecanassociateourbankaccounttothePayPalaccount.SowecanbuyonAliExpressevenifwedonothaveacreditcard.2.WesternUnioncanonlypayforpurchasesover$20andtheprocessismuchslowerthanthatofotherpaymentmethods.3.Itisbettertooptforanotherpaymentmethodinsteadofbanktransfer.4.Wecan’ttellyouwhatisthebestmethodofpaymentaseachpersonwillfindonetypeofpaymentmoreconvenientthananother.5.EverypaymentmadeonAliExpressisprotectedbyourBuyerProtectionSystem.Task2I.fullrefund opendisputesrequestarefund localCustomspolicypayextrafees bearthecostreturnpolicy reachanagreementaddattachments escalatedisputesⅡ.略Ⅲ.略Ⅳ.1.Youneedtoputwhetherornotyouhavereceivedyourorderyet,whetheryouwantafullrefundorapartialoneintotheform.2.Youalsoneedtowriteadetaileddescriptionofyourissuewithyourorder,andwhytheproblemcannotberesolvedwiththeseller.3.Youalsoneedtoprovidepicturesofyourorderasevidenceinyourdispute.4.Youandthesellercancommunicateandnegotiate,asyouwouldhaveintheprevioussection.5.YourcomplaintwillbesenttotheAliExpressDisputeTeam,whowillevaluatetheevidenceonbothsidesandeventuallyruleonit.Ⅴ.1.Therefundtimeisfromonetothreeweeksfromthedateofclosingtheorder.2.Ifyoupaidfortheorderviaanelectronicwallet,youwillgetyourmoneyfaster.3.Iftheorderhasn’tbeenshippedyet,youhaveachancetogetafullrefund.4.Thepurposeofthequestionnaireistofindoutthereasonwhyyouwanttocanceltheorder.5.Iftheselleracceptstheapplicationforrefund,youwillseethattheorderhasthe“Finished”statusnow.Ⅵ.1.发送图片/视频2.述说