剑桥国际英语教程Unit16课件

Canshecallyoulater?Canshecallyoulater?Canshecallyoulater?CansheHowtoMakeaTelephoneCall(1)AnnouncingIdentityPersonCalling:B.PersonCalled:

Hello,thisis….I’mcallingfrom…Hello,I’m….Hello,thisis….Whoisspeaking?MayIhaveyourname?MayIaskwhoiscalling?Whoisthatspeaking?Ifyouarenotsurewhothespeakeris,youcansay:HowtoMakeaTelephoneCall(12HowtoMakeaTelephoneCall(1(2).Askingifsomeoneisin?A.Personcalling:I’dliketospeakto…Can/mayIspeaktoMr.…,Please?Hello,is…available/there?(2).Askingifsomeoneisi3(2).AskingifsomeoneisiHowtoMakeaTelephoneCallB.PersonCalled

Speaking.ThisisJing.That'sme.HowtoMakeaTelephoneCallB.4HowtoMakeaTelephoneCallB.HowtoMakeaTelephoneCallPersonCalledisnotavailable

I’mafraidhe’sinameeting/notin(theoffice)/stillatlunch/notavailableatthemoment.IsanythingIcandoforyou?CanIgivehimamessage?/CanItakeamessage?Sorry,she’sjustgoneout.Wouldyouliketoringbacklater?Wouldyouliketospeaktosomeoneelse?HowtoMakeaTelephoneCallP5HowtoMakeaTelephoneCallPHowtoMakeaTelephoneCallAskcallertowait

Yes,heis.Onemoment,pleaseHoldon(amoment),please.Letmeseeifhe'shere.Holdtheline,I’llseeifhe’sin/I’llgoandfindout.

I’lljustfindoutifhe'sintheoffice.Hangon.HowtoMakeaTelephoneCallA6HowtoMakeaTelephoneCallAHowtoMakeaTelephoneCallIfthespeakerdialsthewrongnumber,youcansay:CanIspeaktoMrLinMing?

LinMing?I'msorry,butthere'snobodyherebythisname.I’mafraidwehavenoonebythatname.I'mafraidyou'vegotthewrongnumber.I’msorry.ButI’mafraidthatyoumusthave/havedialedthewrongnumber.

HowtoMakeaTelephoneCallIf7HowtoMakeaTelephoneCallIfHowtoMakeaTelephoneCallIfyoucannothearclearly,youcansay:

I’msorry./Pardonme?Ican’thearyouverywell.Itseemsthatwehaveapoorconnection.ShallIhangupandcallyouback?HowtoMakeaTelephoneCallIf8HowtoMakeaTelephoneCallIf(3)AskingwhenthepersonwantedwillbeinPersoncalling:B.Personcalled:Whattimedoyouexpectherback?WhattimecouldIreachher?Whenisheexpectedtobeback?Doyouknowwhenhe’sin?Heisnotavailabletillafternoon.He’llbeherein30minutes.He’llbebackaroundtwoo’clock.(ShouldIhavehimcallback?)Youcanringagainonehourlater.Inhalfanhour,Iguess.ButI’msorryIcannottellyouexactly.(3)Askingwhenthepersonwan9(3)Askingwhenthepersonwan(4)AskingthetelephonistforhelpA.PersoncalledB.PersoncallingCanyouputmethroughto…?Canyouconnectmewiththereservationoffice,please.CouldIhaveextension432?/extension432,please.Goodmorning,UnitedAirline.UnitedAirline,mayIhelpyou?(4)Askingthetelephonistfo10(4)Askingthetelephonistfo(5)LeavingamessageA.Personcalling:B.PersoncalledCanIleaveamessage?Couldyouaskhimtocall/ringmeback?Pleasehavehimreturnmycall.Wouldyoumindhavinghimcallmebacksometimetomorrow?CouldyoutellhimIrang?Can/MayItakeamessage?Anymessageforhim?Doyouwanttoleavewords/amessageforhim?ShouldItellhimyou’llcallback,ordoyouwanthimtocallyou?Wouldyouliketoleaveamessage?(5)LeavingamessageCanI11(5)LeavingamessageCanIHowtoMakeaTelephoneCallCallagainorcallbackanothertime:

Couldyoupleasecallagaintomorrow?Wouldyoupossiblycallagaintenminuteslater?I’msorry,Mary.I’mbusynow.CanIcallyoubackinabouthalfanhour?Pleasefeelfreetocallmeagain.Allright.I’llcallagainlater.HowtoMakeaTelephoneCallCa12HowtoMakeaTelephoneCallCa(6)ConfirmingwhetheryouareunderstoodA.Personcalling:B.Personcalled:Doyouunderstandme,sir?Areyoufollowingme,sir?NO,I’mafraidnot.Yes,Ifollowyou.Wouldyouexplainalittlebitmore?Couldyouputthatinmorespecificterms?Couldyouputthatmoresimply?(6)Confirmingwhetheryouare13(6)Confirmingwhetheryouare(7)RingoffA.Personcalling:B.Personcalled:Thanksalot.Good-bye.I’llgetbacktoyousoon.Thanksforcalling.Good-bye.OK.Bye-bye.Thanksalot.Good-bye.Thanks14Thanksalot.Good-bye.ThanksExcersizeTelephonist:…company.CanIhelpyou?Caller:Er…____________________,please.Telephonist:MrAnderson.Justonemoment,I’llputyouthrough.Anderson:yes,Anderson,accounts.Caller:oh,er…hello…isthatDrBillAnderson?Anderson:what?No…no,thisisPeterAnderson.You’vegot_________.YouprobablywantDrAndersoninR&D,that’s…um…657.Allright,657.Caller:oh,um…well,_______________throughtheswitchboard,please.Anderson:Huh!well,I’lltry…(thelinegoesdead)Caller:Hello?ExcersizeTelephonist:…company.15ExcersizeTelephonist:…company.OralpracticeCalloneofyourclassmatesandaskhimtobringadictionarytomorrowmorning.Supposeyoucan'tcontactthepersonyouwantaskhis/herroomatetotakeamessage.OralpracticeCalloneofyour16OralpracticeCalloneofyourSetthesceneSupposeyouaresecretary.Yourbossisatanimportantmeetingnow.Suddenly,youreceivedaninternationalphonecallfromyourboss'smother.ShesaidthatshewouldarriveinBJtwodayslaterandaskedthebosstopickherupattheairport.SetthesceneSupposeyouares17SetthesceneSupposeyouaresRoleplayYouwillattendyourfriend'sbirthdaypartyatnight.Butyourparentsdon'tallowyoutogethomelate.RoleplayYouwillattendyour18RoleplayYouwillattendyourRoleplayA:Whereareyougoing,Lily?B:I’mgoingto.......,Dad.A:Youmustn’tcomehomelate.Youmustbehomeat.......C:Lilyis......yearsold.She’snotababy.Shealwayscomeshomeearly.A:Oh,allright!Butyoumustn’tcomehomeafter......B:Yes,Dad.Thankyou,Mom.C:That’sallright,dear.Goodbye.Enjoyyourself!Roleplay19RoleplayRoleplay19Roleplay-ComplainingaboutyourhusbandYoualwaysquarrelwithyourhusbandaboutthehousework.Becauseyouaresobusy,butyouhavetolookafterthewholefamilywithouthishelp.Yesterdayheinvitedfourfriendstodinnerbeforeinformingyou.Atthesametime,heisverymessy.Roleplay-Complainingaboutyo20Roleplay-ComplainingaboutyoA:Maggie,howhavethethingsbeen？B:Oh,muchthesame.MyhusbandandIstillseemtohaveargumentsn.allthetime.A:Whatdoyouquarrel

about?B:Oh,everything.Forexample,whenhegetshome,heexpectsmetorunaroundandgethisdinner.Heneverdoesanythingathome.A:Mmm.B:Andyesterday!Heeveninvitedfourofhisfriendstocomeroundforadrinkanddidn’ttellmebefore.A:Isee.B:Andhe’ssomessy.He’sworsethanakid.Healwaysthrowshisclothesonthefloor.Afterall,I’mnothisservantn.Yousee,that’sthetrouble.A:Maggie,howhavethethings21A:Maggie,howhavethethingsRoleplay-RentahouseYoumadeaphonecalltoinquiresthaboutrentingthehouse.Thelandlordintroducedthehouseandprice.Atlastyoumadeadatetolookatthehouse.Roleplay-RentahouseYoumade22Roleplay-RentahouseYoumadeA:.......Iunderstandyouhavearoomforrent.B:Yes,that’sright.I’vegotjustoneroomstillvacant.It’srathersmall,butI’msureyou’llfindit’sverycomfortable.A:Isee.Andhowmuchdoyouchargeforit?B:Therentisfivethousanddollarsamonth.A:Isee.Itisverynice?B:Oh,yes.Itlooksontothegardenanditfacessouth,soit’sbrightandsunny,too.It’sveryattractive.Wouldyouliketocomeseeitwhenitisconvienttoyou?A:Yes,I’mveryinterested.That’sthekindofroomI’mlookingfor.A:.......Iunderstandyouha23A:.......Iunderstandyouha小赵:早上好,杭州纺织品(Textile)公司.Lisa:早上好,我是ABC公司Lisa.刘军在吗?小赵:恐怕他出差了,要不要留个口信?Lisa:好啊.请你转告他给我回个电话吗?小赵:当然可以?稍等一下,我拿支笔…..,请讲.Lisa:我的名字叫LisaAlicia.小赵:请拼读一下好吗?Lisa:好的.L-i-s-aA-l-i-c-i-a.小赵:丽莎.阿丽丝亚Lisa:我的号码是001—818--8832173小赵:001—818—8832173Lisa:请转告他,我需要一份最新的产品目录(catalogue).小赵:好的.我已记下来了.你需要一份最新的产品目录.Lisa:对,而且告诉他,我想尽快和他谈一下新的定单.如果可能,请他明天下午给我电话.小赵:好的…还有别的事吗?Lisa:就这些了.谢谢你.再见小赵:再见.Oralpractice小赵:早上好,杭州纺织品(Textile)公司.Oral24小赵:早上好,杭州纺织品(Textile)公司.OralDiscussHaveyoueverreceivedaninternationalphonecall?HowdoyoufeelwhenyoufirstmakeaphonecalltoaforeignerinEnglish?DiscussHaveyoueverreceived25DiscussHaveyoueverreceivedDiscussionWhenyouhaveabusinesscall,whatshouldyoupayattentionto?

Makefullpreparationandcommunicatepurposely;Paygreatattentiontoyourattitudeandtone,tryingtobefriendly,gentleandconsiderate;Takecareoftelephoneetiquetteandtrytousepropertelephonelanguage;Taketelephonenotesclearlyanddetailedly;talkbusinessinworkingtimeandneverwhentheyareoffwork.Ifhaveto,showyoursincereapologyinadvance;Takejetlagintoconsideration;DiscussionWhenyouhaveabusi26DiscussionWhenyouhaveabusiDisscusionHowdideachofmisunderstandingshappen?Whatshouldeachofthepeoplehavedoneorsaidtoavoidtheproblemsandmistakes?

•Planyourcallbymakingnotesbeforehand.•Talkslowlyandclearly.•Listencarefullytowhattheotherpersonsays.•Notedownimportantdetails(numbers,spellings,datesandtimes,etc.).•Checkbackthatyouhaveunderstoodimportantdetailscorrectly.•Followupthecallwithafax,e-mailorletter,confirmingthedetails.DisscusionHowdideachofmisu27DisscusionHowdideachofmisuHowtomakeaninternationalphonecallTelephone:00+countrycode+区号+号码（手机号码）00+44+1337+123456China86America1theUK44Cellphone:主叫国际冠码+被叫国家代码+被叫号码011-86-139......（USAtoChina)00-1-976-325-（ChinatoUSA)中国00，美国011Howtomakeaninternationalp28HowtomakeaninternationalpGrammarfocus-subjectandobjectpronounsSubjectsgobeforetheverbObjectsgoaftertheverbGrammarfocus-subjectandobje29Grammarfocus-subjectandobjeGrammarfocus-subjectandobjectpronounsGrammarfocus-subjectandobje30Grammarfocus-subjectandobjeSnapshotWhichactivitiesarealsopopularinyourcountry?SnapshotWhichactivitiesarea31SnapshotWhichactivitiesareaDisscusionWhatotheractivitiesarepopularinyourcountry?Whatareyourfavouriteactivities,why?DisscusionWhatotheractivitie32DisscusionWhatotheractivitieConversation-I'dloveto!Whataretheytalkingabout?Conversation-I'dloveto!What33Conversation-I'dloveto!WhatConversation-I'dloveto!ComprehensionDidJenniferreceiveMichael'soriginalinvitation?Why?Whenwilltheygotomeet?Conversation-I'dloveto!Compr34Conversation-I'dloveto!ComprPronounciation-wanttoandhavetoPronounciation-wanttoandhav35Pronounciation-wanttoandhavGrammarFocus-Invitation;verb+toIfyouwanttoinvitesbtodosth,whatshouldyousay?GrammarFocus-Invitation;verb36GrammarFocus-Invitation;verbGrammarFocus-Invitation;verb+toWeuseWouldyouliketo....andDoyouwantto.....tomakeinvitationWouldyouliketo....ismoreformalthanDoyouwantto....GrammarFocus-Invitation;verb37GrammarFocus-Invitation;verbExerciseExercise38ExerciseExercise38Roleplay-MakeaninvitationYourfriendswenttoBJforthefirsttime.Youwantedtoinvitethemtodinner,butforsomereason,theyrefused.Soyourecommendedtochangeadate.Finally,theyagreed.YourhighschoolclassmateisgoingtohaveaweddingreceptiononSundayafternoons.However,youhavetowork.Roleplay-MakeaninvitationYo39Roleplay-MakeaninvitationYoExcuse,excuseExcuseisareasonfornotdoingsth.Yourexcusecanbetrueorfalse.Itisimpolitetodeclineaninvitationbyjustsaying"no".Topolitelydeclineaninvitation,peopleusuallysay"Iamsorry,but(excuse).Excuse,excuseExcuseisareas40Excuse,excuseExcuseisareasExcuse,excuseDoyoueveruseanyexcusesifyoudon'twanttodosomething?Whatareyourthreefavouriteexcuses?Excuse,excuseDoyoueveruse41Excuse,excuseDoyoueverusePairworkWritedownthreethingsyouwanttodothisweekend.Inviteyourclassmatestodothethings.Youclassmatesrespondwithexcuse.PairworkWritedownthreethin42PairworkWritedownthreethinLet'smakeadateImaginethisisanextmonthcalendar.Writetenplansonthecalendar.Let'smakeadateImaginethis43Let'smakeadateImaginethisLet'smakeadateLookatyourcalendar,agreeonadatetodosomethingtogether.Let'smakeadateLookatyour44Let'smakeadateLookatyourDiscussionWheredoyouliketogoinyourcityortownontheLabor'sday?Whichshowsoreventsdoyoulike?DiscussionWheredoyouliketo45DiscussionWheredoyouliketoListeningHerearethreemessagesfromtheansweringmachine.Therearesomemistakes,plscorrectthem.ListeningHerearethreemessag46ListeningHerearethreemessagReading

MiamiFlorida-What'sonthissaturday?Newvocabularyjungle:atropicalforestexperience:learnaboutsthfirsthandseats......selloutquickly:peoplebuyalltheticketsforseatsquicklyexotic:unusualandstrangenaturepark:aparkwithalotofplantsandanimalstrick:afunnyactthatentertainspeopleunderthestars:outdoorsatnightseatingisstillavailable:youcanstillgetaseatlatest:newestmulticultural:havemanyculturesjewelry:earrings,necklaces,braceletsandringsReading

MiamiFlorida-What'so47Reading

MiamiFlorida-What'so剑桥国际英语教程Unit16课件48剑桥国际英语教程Unit16课件48剑桥国际英语教程Unit16课件49剑桥国际英语教程Unit16课件49剑桥国际英语教程Unit16课件50剑桥国际英语教程Unit16课件50稍等

Couldyouholdon,please?能稍等一会吗？Willyouholdtheline,please?Waitamoment,please.请稍等

Heisonanotherlinenow他在接另一个电话让你久等了I’msorrytokeepyouwaiting.稍等51稍等稍等51

急事It'surgent.CouldIhavehermobilephonenumber?I‘msorrytocallyousolate/early.Ineedtogetincontactwithhimrightnow.

急事52急事急事52听不清/懂

Couldyouslowdown,please?慢一点Ibegyourpardon?/Pardon?再说一遍Wouldyousaythatagain?Idon’thearyouverywell.听不清/懂53听不清/懂听不清/懂53打错电话

There’s

no

one

named

Anna

here．

这儿没有叫安娜的Are

you

sure

you

have

the

right

name？

你肯定没弄错姓名吗？

You

must

have

the

wrong

number．

你一定是弄错号码了

I’m

sorry，there’snobodybythisname．

对不起，没有这个人打错电话54打错电话打错电话54Conversation1你好，我想找苏珊。不好意思，她现在不在，可以留言吗？不用了，我过会再打过来，谢谢。不客气。Conversation1你好，我想找苏珊。55Conversation1你好，我想找苏珊。ConversConversation1Hello,I’dliketospeaktoSusan.I’msorry,she’snotinatthemoment.

CanItakeamessage?No,I’llcallbacklater.Thankyou.You’rewelcome.Conversation1Hello,I’dlike56Conversation1Hello,I’dlikeConversation2你好，请找李丽?请问你是哪位?我是李雷。请稍等。李丽，有你的电话。好的，谢谢。你好，这是李丽。Conversation2你好，请找李丽?57Conversation2你好，请找李丽?ConversaConversation2CanIspeaktolili?Who’scalling,please?Thisislilei.Holdonasecond,please.Lili，youarewantedonthephoneOk,thankyou.Hello,lilispeaking.Conversation258Conversation2Conversation258MakingatelephoneConversation李丽给Smith先生打电话，电话接听者去看他在不在，过会，Smith来接电话，李丽问是否把合同发过来，Smith说已发并打过电话但没人接听，李丽查邮箱看到邮件。MakingatelephoneConversatio59MakingatelephoneConversatioMakingatelephoneConversationFord:hello!Lili:hello,thisislilifromGreatWallMotorCompanyinChina.CanIspeaktoMr.Smith?Ford:Justhold,I’llseeifhe’shere.Lili:ok.Smith:hello,thisisJohnspeaking.Lili:Mr.Smith,thisislili,Iwonderwhetheryouhavesentusthecontract.MakingatelephoneConversatio60MakingatelephoneConversatioMakingatelephoneConversationSmith:Isentitjustnow,andIcalledyouanhourago,butnobodyanswered.Lili:oh,letmesee,I’vereceivedit,thankyou!

Smith:You’rewelcome.Lili:Nicetalkingtoyou,bye.Smith:Bye-bye。MakingatelephoneConversatio61MakingatelephoneConversatio电话分机：extension电视电话videophone打不通：cannotgetthrough占线：thelineisbusy.您所拨打的用户现在正忙，请稍后再拨Thesubscriberyoudialedisbusynow,pleasediallater.对不起，您所拨打的用户已关机。Sorry,Thesubscriberyoudialedispoweroff.电话分机：extension62电话分机：extension电话分机：extension62docin/sanshengshiyuandoc88/sanshenglu

更多精品资源请访问docin/sanshengshiyuan更多精品63docin/sanshengshiyuan更多精品Canshecallyoulater?Canshecallyoulater?Canshecallyoulater?CansheHowtoMakeaTelephoneCall(1)AnnouncingIdentityPersonCalling:B.PersonCalled:

Hello,thisis….I’mcallingfrom…Hello,I’m….Hello,thisis….Whoisspeaking?MayIhaveyourname?MayIaskwhoiscalling?Whoisthatspeaking?Ifyouarenotsurewhothespeakeris,youcansay:HowtoMakeaTelephoneCall(165HowtoMakeaTelephoneCall(1(2).Askingifsomeoneisin?A.Personcalling:I’dliketospeakto…Can/mayIspeaktoMr.…,Please?Hello,is…available/there?(2).Askingifsomeoneisi66(2).AskingifsomeoneisiHowtoMakeaTelephoneCallB.PersonCalled

Speaking.ThisisJing.That'sme.HowtoMakeaTelephoneCallB.67HowtoMakeaTelephoneCallB.HowtoMakeaTelephoneCallPersonCalledisnotavailable

I’mafraidhe’sinameeting/notin(theoffice)/stillatlunch/notavailableatthemoment.IsanythingIcandoforyou?CanIgivehimamessage?/CanItakeamessage?Sorry,she’sjustgoneout.Wouldyouliketoringbacklater?Wouldyouliketospeaktosomeoneelse?HowtoMakeaTelephoneCallP68HowtoMakeaTelephoneCallPHowtoMakeaTelephoneCallAskcallertowait

Yes,heis.Onemoment,pleaseHoldon(amoment),please.Letmeseeifhe'shere.Holdtheline,I’llseeifhe’sin/I’llgoandfindout.

I’lljustfindoutifhe'sintheoffice.Hangon.HowtoMakeaTelephoneCallA69HowtoMakeaTelephoneCallAHowtoMakeaTelephoneCallIfthespeakerdialsthewrongnumber,youcansay:CanIspeaktoMrLinMing?

LinMing?I'msorry,butthere'snobodyherebythisname.I’mafraidwehavenoonebythatname.I'mafraidyou'vegotthewrongnumber.I’msorry.ButI’mafraidthatyoumusthave/havedialedthewrongnumber.

HowtoMakeaTelephoneCallIf70HowtoMakeaTelephoneCallIfHowtoMakeaTelephoneCallIfyoucannothearclearly,youcansay:

I’msorry./Pardonme?Ican’thearyouverywell.Itseemsthatwehaveapoorconnection.ShallIhangupandcallyouback?HowtoMakeaTelephoneCallIf71HowtoMakeaTelephoneCallIf(3)AskingwhenthepersonwantedwillbeinPersoncalling:B.Personcalled:Whattimedoyouexpectherback?WhattimecouldIreachher?Whenisheexpectedtobeback?Doyouknowwhenhe’sin?Heisnotavailabletillafternoon.He’llbeherein30minutes.He’llbebackaroundtwoo’clock.(ShouldIhavehimcallback?)Youcanringagainonehourlater.Inhalfanhour,Iguess.ButI’msorryIcannottellyouexactly.(3)Askingwhenthepersonwan72(3)Askingwhenthepersonwan(4)AskingthetelephonistforhelpA.PersoncalledB.PersoncallingCanyouputmethroughto…?Canyouconnectmewiththereservationoffice,please.CouldIhaveextension432?/extension432,please.Goodmorning,UnitedAirline.UnitedAirline,mayIhelpyou?(4)Askingthetelephonistfo73(4)Askingthetelephonistfo(5)LeavingamessageA.Personcalling:B.PersoncalledCanIleaveamessage?Couldyouaskhimtocall/ringmeback?Pleasehavehimreturnmycall.Wouldyoumindhavinghimcallmebacksometimetomorrow?CouldyoutellhimIrang?Can/MayItakeamessage?Anymessageforhim?Doyouwanttoleavewords/amessageforhim?ShouldItellhimyou’llcallback,ordoyouwanthimtocallyou?Wouldyouliketoleaveamessage?(5)LeavingamessageCanI74(5)LeavingamessageCanIHowtoMakeaTelephoneCallCallagainorcallbackanothertime:

Couldyoupleasecallagaintomorrow?Wouldyoupossiblycallagaintenminuteslater?I’msorry,Mary.I’mbusynow.CanIcallyoubackinabouthalfanhour?Pleasefeelfreetocallmeagain.Allright.I’llcallagainlater.HowtoMakeaTelephoneCallCa75HowtoMakeaTelephoneCallCa(6)ConfirmingwhetheryouareunderstoodA.Personcalling:B.Personcalled:Doyouunderstandme,sir?Areyoufollowingme,sir?NO,I’mafraidnot.Yes,Ifollowyou.Wouldyouexplainalittlebitmore?Couldyouputthatinmorespecificterms?Couldyouputthatmoresimply?(6)Confirmingwhetheryouare76(6)Confirmingwhetheryouare(7)RingoffA.Personcalling:B.Personcalled:Thanksalot.Good-bye.I’llgetbacktoyousoon.Thanksforcalling.Good-bye.OK.Bye-bye.Thanksalot.Good-bye.Thanks77Thanksalot.Good-bye.ThanksExcersizeTelephonist:…company.CanIhelpyou?Caller:Er…____________________,please.Telephonist:MrAnderson.Justonemoment,I’llputyouthrough.Anderson:yes,Anderson,accounts.Caller:oh,er…hello…isthatDrBillAnderson?Anderson:what?No…no,thisisPeterAnderson.You’vegot_________.YouprobablywantDrAndersoninR&D,that’s…um…657.Allright,657.Caller:oh,um…well,_______________throughtheswitchboard,please.Anderson:Huh!well,I’lltry…(thelinegoesdead)Caller:Hello?ExcersizeTelephonist:…company.78ExcersizeTelephonist:…company.OralpracticeCalloneofyourclassmatesandaskhimtobringadictionarytomorrowmorning.Supposeyoucan'tcontactthepersonyouwantaskhis/herroomatetotakeamessage.OralpracticeCalloneofyour79OralpracticeCalloneofyourSetthesceneSupposeyouaresecretary.Yourbossisatanimportantmeetingnow.Suddenly,youreceivedaninternationalphonecallfromyourboss'smother.ShesaidthatshewouldarriveinBJtwodayslaterandaskedthebosstopickherupattheairport.SetthesceneSupposeyouares80SetthesceneSupposeyouaresRoleplayYouwillattendyourfriend'sbirthdaypartyatnight.Butyourparentsdon'tallowyoutogethomelate.RoleplayYouwillattendyour81RoleplayYouwillattendyourRoleplayA:Whereareyougoing,Lily?B:I’mgoingto.......,Dad.A:Youmustn’tcomehomelate.Youmustbehomeat.......C:Lilyis......yearsold.She’snotababy.Shealwayscomeshomeearly.A:Oh,allright!Butyoumustn’tcomehomeafter......B:Yes,Dad.Thankyou,Mom.C:That’sallright,dear.Goodbye.Enjoyyourself!Roleplay82RoleplayRoleplay82Roleplay-ComplainingaboutyourhusbandYoualwaysquarrelwithyourhusbandaboutthehousework.Becauseyouaresobusy,butyouhavetolookafterthewholefamilywithouthishelp.Yesterdayheinvitedfourfriendstodinnerbeforeinformingyou.Atthesametime,heisverymessy.Roleplay-Complainingaboutyo83Roleplay-ComplainingaboutyoA:Maggie,howhavethethingsbeen？B:Oh,muchthesame.MyhusbandandIstillseemtohaveargumentsn.allthetime.A:Whatdoyouquarrel

about?B:Oh,everything.Forexample,whenhegetshome,heexpectsmetorunaroundandgethisdinner.Heneverdoesanythingathome.A:Mmm.B:Andyesterday!Heeveninvitedfourofhisfriendstocomeroundforadrinkanddidn’ttellmebefore.A:Isee.B:Andhe’ssomessy.He’sworsethanakid.Healwaysthrowshisclothesonthefloor.Afterall,I’mnothisservantn.Yousee,that’sthetrouble.A:Maggie,howhavethethings84A:Maggie,howhavethethingsRoleplay-RentahouseYoumadeaphonecalltoinquiresthaboutrentingthehouse.Thelandlordintroducedthehouseandprice.Atlastyoumadeadatetolookatthehouse.Roleplay-RentahouseYoumade85Roleplay-RentahouseYoumadeA:.......Iunderstandyouhavearoomforrent.B:Yes,that’sright.I’vegotjustoneroomstillvacant.It’srathersmall,butI’msureyou’llfindit’sverycomfortable.A:Isee.Andhowmuchdoyouchargeforit?B:Therentisfivethousanddollarsamonth.A:Isee.Itisverynice?B:Oh,yes.Itlooksontothegardenanditfacessouth,soit’sbrightandsunny,too.It’sveryattractive.Wouldyouliketocomeseeitwhenitisconvienttoyou?A:Yes,I’mveryinterested.That’sthekindofroomI’mlookingfor.A:.......Iunderstandyouha86A:.......Iunderstandyouha小赵:早上好,杭州纺织品(Textile)公司.Lisa:早上好,我是ABC公司Lisa.刘军在吗?小赵:恐怕他出差了,要不要留个口信?Lisa:好啊.请你转告他给我回个电话吗?小赵:当然可以?稍等一下,我拿支笔…..,请讲.Lisa:我的名字叫LisaAlicia.小赵:请拼读一下好吗?Lisa:好的.L-i-s-aA-l-i-c-i-a.小赵:丽莎.阿丽丝亚Lisa:我的号码是001—818--8832173小赵:001—818—8832173Lisa:请转告他,我需要一份最新的产品目录(catalogue).小赵:好的.我已记下来了.你需要一份最新的产品目录.Lisa:对,而且告诉他,我想尽快和他谈一下新的定单.如果可能,请他明天下午给我电话.小赵:好的…还有别的事吗?Lisa:就这些了.谢谢你.再见小赵:再见.Oralpractice小赵:早上好,杭州纺织品(Textile)公司.Oral87小赵:早上好,杭州纺织品(Textile)公司.OralDiscussHaveyoueverreceivedaninternationalphonecall?HowdoyoufeelwhenyoufirstmakeaphonecalltoaforeignerinEnglish?DiscussHaveyoueverreceived88DiscussHaveyoueverreceivedDiscussionWhenyouhaveabusinesscall,whatshouldyoupayattentionto?

Makefullpreparationandcommunicatepurposely;Paygreatattentiontoyourattitudeandtone,tryingtobefriendly,gentleandconsiderate;Takecareoftelephoneetiquetteandtrytousepropertelephonelanguage;Taketelephonenotesclearlyanddetailedly;talkbusinessinworkingtimeandneverwhentheyareoffwork.Ifhaveto,showyoursincereapologyinadvance;Takejetlagintoconsideration;DiscussionWhenyouhaveabusi89DiscussionWhenyouhaveabusiDisscusionHowdideachofmisunderstandingshappen?Whatshouldeachofthepeoplehavedoneorsaidtoavoidtheproblemsandmistakes?

•Planyourcallbymakingnotesbeforehand.•Talkslowlyandclearly.•Listencarefullytowhattheotherpersonsays.•Notedownimportantdetails(numbers,spellings,datesandtimes,etc.).•Checkbackthatyouhaveunderstoodimportantdetailscorrectly.•Followupthecallwithafax,e-mailorletter,confirmingthedetails.DisscusionHowdideachofmisu90DisscusionHowdideachofmisuHowtomakeaninternationalphonecallTelephone:00+countrycode+区号+号码（手机号码）00+44+1337+123456China86America1theUK44Cellphone:主叫国际冠码+被叫国家代码+被叫号码011-86-139......（USAtoChina)00-1-976-325-（ChinatoUSA)中国00，美国011Howtomakeaninternationalp91HowtomakeaninternationalpGrammarfocus-subjectandobjectpronounsSubjec