酒店英语Unit-3-Concierge-Ser课件

Unit3

ConciergeService大堂服务

（礼宾服务）Unit3

ConciergeService大堂服1concierge[‘kɒnsɪeəʒ]

n.礼宾部，看门人concierge[‘kɒnsɪeəʒ]n.礼宾部，看门2Unit3

ConciergeService大堂服务

金钥匙服务（礼宾服务）Unit3

ConciergeService大堂服3ShowRooms介绍房间BookTickets订票服务CarryLuggage帮客人拿行李ShowRooms介绍房间BookTickets订票4ProvideHotelInformation介绍酒店BookTaxis预订出租车

ProvideHotelInformation介绍酒5TheProcedureofWelcomingGuestsStep1Greetingguests问候客人Step2Countingluggage清点行李Step3Leadinggueststothefrontdesk引领客人至总台Step4Leadinggueststotherooms引领客人至客房Step5Introducingroomsandservices介绍房间及服务

TheProcedureofWelcomingGue6luggage[‘lʌgɪdʒ]n.行李suitcase

[‘suːtkeɪs]n.手提箱handbagn.手提包trolleycase['trɒlɪ'keɪs]n.拉杆箱luggage[‘lʌgɪdʒ]n.行李suitcas7cart[kɑːt]n.手推车luggagecart行李车café

[‘kæfeɪ]n.咖啡馆cartcafé8first-class一流的western-style西式的bar[bɑː]n.酒吧convenience[kən‘viːnɪəns]n.方便atyourconvenience在您方便之时introduction[,ɪntrə‘dʌkʃ(ə)n]n.介绍introduceV.介绍first-class一流的9luggage[‘lʌgɪdʒ]n.行李

suitcase[‘suːtkeɪs]n.手提箱handbagn.手提包café[‘kæfeɪ]n.咖啡馆cart[kɑːt]n.手推车luggagecart行李车first-class一流的western-style西式的bar[bɑː]n.酒吧convenience[kən‘viːnɪəns]n.方便

atyourconvenience在您方便之时introduction[,ɪntrə‘dʌkʃ(ə)n]n.介绍introduceV.介绍luggage[‘lʌgɪdʒ]n.行李10酒店英语Unit-3-Concierge-Ser课件11Whatkindofservicedoesthebellmanoffertotheguest?Thebellmancarriesluggage,provideshotelinformationandleadstheguesttotheroom.Whatkindofservicedoesthe12Dialogue1Whatdoesthebellmandoaftergreetingtheguest?Thebellmancountstheluggage.Dialogue1Whatdoesthebellma13WhatkindsofpeopleoftenchoosetheCityWallHotelasthefavoriteplacetostay?VIPs,officialguestsandbusinessmenfrommanycountries.Whatkindsofpeopleoftencho14KeysentencesStep1问候客人：ShallIhelpyouwithyourluggage?=____/_____Ihelpyouwithyourbaggage?没关系：It’smypleasure.=___________________.=____________.=_______________.YouarewelcomeCanMayNotatallThat’sallright/OKKeysentencesStep1问候客人：Youar15Step2清点行李Onesuitcaseandonehandbag,aretheseallyours?Aretheseallyourbaggage?Step3引领客人去总台Thisway,please,sir.Followme,please.Pleasecheck-inatthefrontdeskandI’llwaitforyou.Step2清点行李16Step4引领客人至客房Letmeshowyouuptoyourroom.Followme,please.Thisway,please.Hereisyourroom.Step4引领客人至客房17Step5介绍房间及服务Ourhotelisafirst-classhotel(5-starhotel)andchosenasthefavoriteplaceto…TherearethreeChineserestaurants,twowestern-stylerestaurants,abaranda24-hourcafé.Thereisacoffeeshoponthethirdfloor.Theyarereadytoserveyouatyourconvenience.Step5介绍房间及服务18Thebusinesscentercansendfaxessende-mails,typedocuments,photocopydocumentsandpostlettersforyou.Thebusinesscentercansendf19ActthedialogueActthedialogue20Revision行李手提箱手推车介绍大堂服务一流的酒店西式的餐厅一个24小时咖啡厅在你方便的时候luggagesuitcasecartintroduceconciergeserviceafirst-classhotelawestern-stylerestauranta24-hourcaféatyourconvenienceRevision行李luggage21airconditioner空调

[kən'dɪʃ(ə)nə]

controlpanel控制面板

['pæn(ə)l]laundryservice洗衣服务['lɔndri]n.洗衣，洗衣店channeln.频道['tʃæn(ə)l]airconditioner空调controlpan22dial[‘dail]v.拨电话immediately[ɪ‘miːdɪətlɪ]adv.立即tip[tɪp]n.小费taketips拿小费dial[‘dail]v.拨电话23airconditioner[kən'dɪʃ(ə)nə]

空调controlpanel[‘pæn(ə)l]控制面板laundryservice['lɔndri]洗衣服务channel[‘tʃæn(ə)l]n.频道dial[‘dail]v.拨电话immediately[ɪ‘miːdɪətlɪ]adv.立即tip[tɪp]n.小费taketips拿小费

airconditioner[kən'dɪʃ(ə)nə]24Dialogue2Whatdoesthebellmanintroducetotheguest?OnwhichchannelcantheguestenjoyEnglishprograms?Howcantheguestgetlaundryservice?Thebellmanintroducestheroomfacilitiesandthelaundryservice.OnChannel5andChannel6.Dial16forlaundryservice.Dialogue2Whatdoesthebellma25KeysentencesStep1放置行李Wherewouldyoulikemetoputyourluggage?Step2介绍房间设施Thisistheairconditionercontrolpanel.Andthebathroomisoverthere.Weofferhotwater24hoursaday.YoucanenjoyEnglishprogramsonChannel5andChannel6.KeysentencesStep1放置行李26Step3介绍酒店其他服务Dial16forlaundryservice.Dial12forroomservice.IsthereanythingelseIcandoforyou?=What____canIdoforyou?Step4拒收小费It’sverykindofyou.Butwedon’ttaketips.Thanksanyway.elseStep3介绍酒店其他服务else27MatchthefollowingsentencesG:Justputitonthetable.G:Istherehotwaterinthebathroom?G:Howabouttheroomservices?G:WhichchannelistheFrenchchannel?B:TheFrenchprogramsareshownonChannel7.B:Dial12forroomservice.B:WhereshouldIputthebag?B:Weofferhotfor24hours.MatchthefollowingsentencesG281.G:____________________________B:Thebathroomisoverthere.2.B:Wherewouldyoulikemetoputyourluggage?

G:_____________________________3.G:_____________________________

B:It’sverykindofyou,sir.Butwedon’ttaketips.4.G:ArethereanyEnglishprogramsontheTV?

B:______________________________Whereisthebathroom?Anywhere,please.Hereissomethingforyou.Yes.YoucanenjoyEnglishprogramsonChannel5andChannel6.1.G:________________________29Listening1.Thedialoguehappens_______.A.intheeveningB.tomorrowmorningC.inthemorningD.at8o’clock2.Thetaxiwillwaitfortheguest______.A.intheguestroomB.onWangfujingStreetC.atthefrontdeskD.infrontofthegateCDListening1.Thedialoguehappe30FillintheblanksA.Goodmorning,sir.Nicetomeetyou.________________B.Goodmorning.Iwantataxi.I’mgoingtoWangfujingStreet.