商务英语情景对话100主题-真正完整版

商务英语情景对话100商务英语情景对话100主题第第4页共89页第第4页共89页DaytodayOffice日常事务Faxes传真TelephoneCallsMakingTelephoneAppointments预约Memos备忘录BusinessCorrespondence商业信函PlacinganOrder下订单OfficeTalk办公室谈话Coworkers同事Bosses老板Brainstorming集体讨论Commuting乘公交车上下班TheWorkingLunch工作午餐BusinessTrip商务旅行InternationalBusinessTravel国际商务旅行DressingforBusiness商务着装HotelSituations旅馆情景NegotiatingtheSubway乘地铁ClientReception接待客户ReceivingClients接待客户EntertainingClients招待客户AccommodatingForeignClients接待国外客户FactoryTours参观工厂BusinessCommunization商务交流PersonalIntroductions个人介绍SmallTalks聊天DeliveringBadNews传达坏消息PoliteQuestions礼貌提问Farewells道别Negotiation谈判ClarifyingtheStakes说明利害关系MakingConcessions做出让步DiscussingtheBottomLine讨论底线AcceptingandConfirming接受和确认HardBargainersVSSoftBargainers强硬的对手和温和的对手CompanyOrganization公司结构CEO执行总裁Stockholders股东BoardofDirectors董事会ManagerialStaff管理人员LaborStaff普通员工MeetingsandInterviews会议和面谈ExecutingMeetings开会PerformanceReviews业绩评估Agendas会议议程MakingRequests提出要求Presentations业务述PreparationandDevelopingYourTopic准备和展话题IntroductionsandBeginnings介绍和开头MakingTransitionsinthePresentation述中的过渡Conclusions结论O&A(QuestionandAnswerPeriod)提问阶段Data数据处理Trends趋势Systems制度Scheduling日程安排SWOTAn山sis态势分析StatisticalReports数据统计报告Technology技术Email电子ComputerTechnology计算机技术RunninganInternetBusiness网上做生意ElectronicGadgets数码产品WebbasedMarketing网上营销FinancialTopics财务话题Costing成本Budgets预算Auditing审计TheEconomy经济Fundraising集资LegalTopics法律话题ConfidentialityLawyers律师Contracts合同CopyrightPatents专利EnvironmentalRegulations环境条例MarketingTopics营销话题MarketingSurveys市场调查TargetAudience目标消费者PrintandMediaAdvertising印刷和媒体广告PromotionalEvents促销活动DevelopingtheMarket市场开发SalesTopics销售话题SellingPoints卖点TradeShows贸易展览SalesReviews检查销售额ProductDemonstrations产品演示FollowinguponLeads线索追踪CustomerService顾客服务InternationalTopics国际话题Sourcing得到供货Export/Import出口/进口ExchangeRates汇率InternationalGreetingMethods国际问候方式BigBusiness跨国公司Mergers合并Competition竞争ClimbingtheCorporateLadder进入管理层BranchOffices分支机构Consulting咨询EmploymentPractices雇用惯例FairPay公平薪酬RecruitingPersonnel人员招聘Retirement退休Partnership合作关系R&um6s简历JobInterviews求职面试SocialandEqualityIssues社会和平等话题WomenintheWorkforce职业女性Discrimination歧视Welfare福利LaborUnions工会StrikesandDemonstrations罢工和示威游行ContinuingEducation继续教育ManagementTraining管理人员培训Seminars/Workshops研究会/研讨会CompanyRetreats公司培训Teambuilding团队建设MBA工商管理硕士TOC\o"1-5"\h\z1Faxes传真72\TelephoneCalls7MakingTelephoneAppointments预约8Memos备忘录95/BusinessCorrespondence10PlacinganOrder下订单11Co-Workers12Bosses13Brainstorming14Commuting15011Theworkinglunch16InternationalBusinessTravel16DressingforBusiness17HotelSituations旅馆情景18015NegotiatingtheSubway19ClientReception接待客户2016/Receivingclients20017EntertainingClients2118AccommodatingForeignClients接待国外客户22019FactoryTours23020PersonalIntroductions23021Smalltalk24022DeliveringBadNews25023PoliteQuestions26024Farewells2725Clarifyingthestakes27No.26makingconcession2827DiscussingtheBottomLine讨论底线2928/AcceptingandConfirming3029/HardbargainersVS.Softbargainers31CEO31Stockholders股东32BoardofDirectors董事会33ManagerialStaff管理人员34LaborialStaff普通员工34MeetingsandInterviews会议和面谈35ExecutingMeetings开会35PerformanceReviews业绩评估36Agendas会议议程37MakingRequests提出要求38Presentations业务述39PreparationsandDevelopingYourTopic39IntroductionsandBeginnings介绍和开头40MakingTransitionsintheBoayofthePresenta述中的过渡41Conclusions结论41Q&A(QuestionandAnswerPeriod)提问阶段42Data数据处理43Trends趋势43Systems制度44Scheduling日程安排45SWOTanalysis态势分析45StatisticalReports数据统计报告46Technology技术47Email电子47ComputerTechnology计算机技术48RunninganIntemetBusiness网上做生意4952ElectronicGadgets数码产品49WebbasedMarketing网上营销50FinancialTopics财务话题50Costing成本50Budgets预算51Auditing审计52TheEconomy经济53Fundraising集资54LegalTopics法律话题54Confidentiality54Lawyers律师55Contracts合同56Copyright5866TargetAudience目标消费者6174FoUowinguponLeads线索追踪6876Sourcing得到供货70WomenintheWorforce82Discrimination歧视8293——Welfare福利83LaborUnions工会84商务英语情景对话100商务英语情景对话100主题商务英语情景对话100商务英语情景对话100主题第第4页共89页第第4页共89页ManagementTraining管理人员培训86Seminars/Workshops研讨会86Companyretreats87100/MBA881Faxes传真DialogueoneM:CanyouhavethebriefsfromtheAndersonfirm'slawyeronmydeskbytomorrowmorning.Therearequiteafewverytimesensitivematterswiththiscase.I'mafraidIcan'twaitanylonger.F:GettingthoseAndersonbriefshasbeenharderthanyoucanimagine.Ihavetriedtocontacttheirlawyermanytimes.ButeverytimeIcall,Hissecretarysayshe'sinameetingoroutoftheofficeorawayonbusiness.Iambeginningtothinkheistryingtoavoidme.M:That'shighlypossible.Heknowsifwemissourfilingdeadline,wedon'tstandachancetocompeteagainstthemforthebid.Trytogetaholdofhimagain.Givehimacallandseeifhecanfaxthemfirstthing.F:WhatifIcan'tspeaktohimdirectly?M:Askhissecretarytofaxthem.It'sthesamething.HavethemfaxedoverwithacopyalsofaxedtoMartin'soffice.F:HowdoIfindMartin'sfaxnumber?Isheinyourrollerdesk?M:No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumber.I'llemailyoutheirofficenumberlatertoday.F:Ok,I'llgetonitfirstthing.M:Besureyoudo,IneedthosebriefsASAPDialoguetwoM:Didyouputthismorning'sfaxesonmydesk?I'mwaitingforsomeurgentfaxesfromheadquarters,I'mprettysuretheycameinlastnight.F:Everythingthatcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeoffaxescamethroughprettyblurred,maybeyoutakealookatthem,ifthecopyisunreadable,I'llcallthenandaskthemtorefax.M:Yeah,you'regoingtohavetocallthemandgetthemtoberefax.Thesecopiesaresodark.Ican'tmakeoutanyofthewords.F:Whataboutthatone?M:Thisone?ThisoneissolightandIcanbarelyreadit.Howcanthatbe?F:Youknow,Ithinkthefaxmachineisoutoftoner.Icanchangethetonercartridge.Thatshouldsolvetheproblem.M:Yes,butthisonewillhavetoberefaxedaswell.Andlook,there'sabout3pagesmissing.Itlookslikethefaxmachineatehalfofmyimportantfaxes,andonesthatmadeitthrougharesoblurredortoolight.Theyareunreadable.F:Iguessthefaxmachineisoutofpapertoo.Don'tworry,I'llhavesomeonelookatitthisafternoon,andinthemeantime,I'llhaveyourdocumentsrefaxedtoourotherfaxmachine.2\TelephoneCallsDialogue1A:Hello,thankyouforcallingBradfordandSons.ThisisTracyspeaking,HowmayIhelpyou?B:Hello.Iwouldliketospeaktoyourdirectorofhumanresources,Ms.Jenkins,Please.A:Justamoment.I'llchecktoseeifsheisatherdesk.MayItellherwhoiscalling?B:ThisisBillBurtonfromMilfordInsurance,I'mcallinginregardstoourmeetingnextTuesday.A:Thankyou,Mr.Burton.Canyoupleaseholdforamoment?I'llchecktoseeifsheisavailable.B:Noproblem.A:I'msorry.Ms.Jenkinsisawayfromherdesk.Shehasalreadyleftforlunch.Wouldyouliketoleaveamessageforher?B:Yes,pleasehaveherreturnmycallwhenshereturnstotheoffice.It'sbestifshecangetintouchwithmebefore3pmtoday,shecanreachmeatmyofficenumber,635-8799.A:I'msorry.Ididn'tquitecatchthat,couldyoupleaserepeatthenumber?B:Noproblem,myofficenumberis635-8799.Tellhertoaskforextension31.A:I'msorry,Mr.Burton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect?B:Yes,andIrepresentMilfordInsurance.A:IwillmakesureMs.Jenkinsreceivesyourmessageandreturnsyourcallbefore3pmthisafternoon.B:Thankyouverymuch.Dialogue2A:Hello,PasadenaInn,thisisSandy,howmayIdirectyourcall?B:I'dliketospeaktosomeoneaboutreservations.A:Icanhelpyouwiththat.Whatdatewouldyouliketomakeareservationfor?B:We'llbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.A:Oh,I'msorrySir.Ionlyhandlebookingsforourstandardrooms.ThepersonyouneedtospeakwithisTonyParker,Hemakesallthearrangementsforourexecutiveaccounts.Unfortunately,he'snothererightnow.CanItakeyournameandnumberandhavehimgetbacktoyou?商务英语情景对话100商务英语情景对话100主题商务英语情景对话100商务英语情景对话100主题第第4页共89页第第4页共89页B:Whendoyouexpecthimbackin?A:He'llbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrow.Willthatbealright?B:Yes.Isuppose.MynameisSamDarcy.Hecancontactmeat660-843-3235.A:Couldyoupleasespellyourlastnameforme?B:Sure.It'sD-A-R-C-Y.A:Okay.Mr.Darcy,andyourphonenumberis660-843-3233?B:That's3235.A:Sorry!3235.Great.I'llhaveTonycallyoufirstthingtomorrowmorning.MakingTelephoneAppointments预约DialogueoneM:Hello,BillBretonspeaking.WhatcanIdoforyou?F:Hello,Mr.Breton,thisisJennyJenkinsofBradfordandsonsreturningyourcall.I'msorryyoumissedmewhenyoucalledmyofficethismorning.MysecretarysaidyoucalledconcerningourmeetingnextTuesday?M:YesMsJenkins,thankyouforreturningmycall.I'mgladtofinallygetholdofyou.IwanttoletyouknowIwillnotbeabletomakeourmeetingnextTuesday.Iwouldbeoutoftownthatday.IsthereanypossibilitywecanmovethemeetingtoMonday?F:Iamsorry.I'mafraidIamcompletelybookedonMonday.WoulditbePossibletopostponeuntilyoureturn?M:Oh,dear.IwascountingontakingcareofourmeetingbeforeIleave.ButIsupposeIcanshutoffafewthings.Yes,wecanarrangesomething.IwillbebackThursdaymorning.WhataboutThursdayafternoon?Wouldthatworkforyou?F:Thatshouldbefine.Shallwesayabouttwoo'clock?M:Perfect!Ilookforwardtoseeingyouattwoo'clocknextThursdayafternoon.Ifyouneedtochangethetime,plsfeelfreetocallmeonmycellphone.F:ThanksBurdon,I'llseeyouonThursday.DialoguetwoF:HelloM:Hello,isDorasavailable?F:ThisisDoras,whoiscallingplease?M:Hi,Doras,thisisMikecallingfromparker'sdentistry.I'mcallingtoconfirmyourappointmentfortomorrowmorningat9amwithDoctorParker.F:Oh,Ialmostforgot.Thankyouforcallingtoremindme.Actually,Idoneedtochangethetimeofmyappointment.Ihaveaschedulingconflict,AndIcan'tmakeitthatearly.M:IfIputyouinthatlaterslot,wouldthatworkout?F:Itwouldhavetobeafterlunch.Doyouhaveanythingavailableabout2o'clock?M:Sorry,Mam.Theonlyopeningwehaveafterlunchis1:15,butImightbeabletoworkyouinat4:00.Wouldthatbeabettertime?F:That'sallright.IthinkIshouldbeabletomakeitat1:15.Canyouputmedownforthattimeslot?M:Noproblem,Ihaveyourappointmentchangedfromtomorrowmorningtotomorrowafternoonat1:15F:Wonderful.Thanksverymuch.4Memos备忘录Dialogue1A:Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstart?Whereisanyoneanyway?B:Didn'tyouhearaboutthat,ourmeetingwaspostponeduntilFriday.A:Whythemeetingwaspostponed?Noonetoldmeanythingaboutit.B:Didyougetthememo?A:Whatmemo?Theyhaven'tanymemothiswholeweek,Icheckmyinboxeveryday.AndIhaven'tseenanything.B:Thememowentout3daysago.Itshouldhavemadetoyourinbox,butmaybelostinallcollectorsonyourdesk.A:YouknowhowthingsgetpilotaboutmydeskwhenI'mbusy.IknowsometimesIdomanypleasethings,ButIalwaysreadallthememosgoaround;theygodirectlytomyinbox.Areyousureweresendtowholeoffice?B:Itshouldhavegotaroundtoeverybody,theyalsopostacopyofthememointhebreakroom.Don'tyoueverlookatmessagespostonthebulletinboard?A:I'musuallytoobusytotakeabunchofcoffeebreakbythewatercooler,Anyway,I'msurethememonevergettomyinbox,I'llhavetotalkoursecretaryaboutit.B.That'sright,Youwillneverknowwhatyourmissingoutofitifyoudon'treadthememos.Dialogue2A:Ms.Dorsen,Ineedtotakeadictationforme,B:Yes,sir.A:Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon,areyouready?B:Yes,sir,Goahead.A:Attentionallstaff:effectiveimmediately,allofficecommunicationarerestrictedtoemailcorrespondenceasofficialmemos,theuseofinstancemessageprogrambyemployeeduringworkhourarestrictlyprohibited.B:Sir,Doesthisapplytointraofficecommunicationonlyorrelatealsorestrictexternalcommunications?A:Itshouldapplytoallcommunications.Notonlyinthisofficebetweenemployees,butalsoanyoutsidecommunications.B:Butsir,manyemployeesuseinstancemessagingtocommunicatewithclients.A:Thiswerejusthavetochangethecommunicationmethods,Idon'twantanyoneuseinstancemessaginginthisoffice,itwastetoomuchtime.Now,please,continuethememos.Wherewerewe?B:Thisapplytointernalandexternalcommunications.A:Yes,anyemployeewhopersistusinginstancemessaging,willfirstreceiveawarning,andplacedonprohibition,andthesecondsense,theemploymentwillbetermination.Anyquestionregardingthisnewpolicymaybedirectlytothedepartmentofhis.B:Isthatall?A:Yes,pleasegivethismemotypeoutanddistributetoallemployeesbefore4:00PM5/BusinessCorrespondenceDialogueone.A:DidyouseetheletterIgotfromBradformfilms?Theysenttherespondstoyourphonecalllastweek.B:Ifyouwanttoseesomethingaboutmycalllastweek,whydidn'ttheysentittome?A:Iguessitmusthavecontactinformation,sotheysentitaddressedincareofyourdepartmenthead,anyhow,theywrotetoconfirminreadingwhatyoudiscussedaboutMiltoncontract.B:CanIseeitfirstinseconds?A:Sure,hereitis.B:DearMr.Clock,bothertoyourtelephonecalllastFriday,I'mreadingtoconfirmourmeetingonJuly21st,aswediscussed,ourmeetingistoreviewthecontractdetails.A:Didtheyaskyoutosentthefilesbeforehand?B:Let'ssee,We'llbegratefulforthecompletetosendrelatedmaterialstoourofficepriortoourmeeting.Itlookslike...Hey!Wasthereanythingelsewassendalongwiththisletter?A:Idon'tthinkso,whydoyouask?B:Theletterwrites:pleasefindtheenclosedcopyofouragendaforyourreview,商务英语情景对话100商务英语情景对话100主题商务英语情景对话100商务英语情景对话100主题商务英语情景对话100商务英语情景对话100主题第第4页共89页第第4页共89页第第4页共89页Idon'tseeanythingelseintheenvelope.A:Maybetheyforgottoattachittotheletter.Youshouldgivethemanothercall.Dialogue2.A:Canyouhelpmeforaminute?B:Sure,whatIcandoforyou?A:I'mtrytowritealettertooneofourclients,ButIjustdon'tknowexactlywhattosay,Idon'tevenknowhowtogetstarted,IknowIshouldwritedearMr.Mrs.orMs.,buttheproblemisIdon'tknowthenameofcontactperson.B:YoucanjustputDearSirorMadam,officialesenotpersonal,youcanwritetowhommayconcerned.A:OK,SoIfirstthanksthemfortheirbusiness,Icansaysomethinglike"weareverygratefulforyourcontinuesupport",Howisthat?B:Good!Butalso,writeoffthebedyouwanttotellthemthereasonofyourwriting,givethemmorereference.A:Like"Regardingournewproductline,wewouldliketoannounceaspecialpricediscount"B:Right,doyouneedthemtorespond?A:Yes,theletterwouldhaveasurveyinside,andtheyshouldcompleteitandreturntoouroffice.HowshouldIwritethat?B:Youcantellthem"Pleasefindingtheenclosedcustomerservicesurvey,elsealso,youcansay:"Attachacustomersurvey".Ifyouneedresourceitrightaway,youcantellthemtheurgentbysaying"Pleasereturnthesurveywithoutdelayassoonaspossible.Maybeitmorepolitewiththisasearlyasconvenience."B:Great!andwhatdoyouthinkIshouldcloseitwith?A:Sinceyoudon'tknowthemthatwellpersonally,probablythebestwayiswouldbeyour?oryoursincerely,youcanalsosayBestRegards.ButIdon'tthinkitwouldbepropertybecauseyoudon'thavethename.Andobviously,shouldhavethem.B:OK,Thanksalotforyourhelp!PlacinganOrder下订单Dialogue1A:Ourtonercartridgesarealreadyoutofink...Couldyoumakeanorderforanewset?B:Wewillneednewcartridgesforalloftheofficeprinters?Thatwillbealargeorder,probablyabouttwoorthreecases.Theofficesupplystoreweusuallygothroughmightnothavethatmanyinstock.A:Youcandoublecheckwiththehousekeepingdepartment,butIamprettysureallofthemachineswillneednewcartridges.Lasttimewhenwemadeourordertothesupplier,thequantitywasalsoespeciallyhigh.Theyareusedtoreceivingsuchbulkordersfromus.Aslongaswegivethemaheadsupacoupledaysinadvance,theycanusuallyfilltheorder.B:OK,Iwillmakeafewcallsandrunourorderbyhousekeepingfirsttomakesure.IsthereanythingelseweneedtoorderwhileIamatit?A:Ithinktheonlythingistoner.Trytoseeiftheycandeliveritbeforetheendofbusinessdaytomorrow.Weshouldreallytrytodobetteraboutwaitinguntilthelastminutetofillordersthatareusuallymadeonamonthlybasis.Anyhow,seewhatyoucandotoexpeditetheorderthistime.B:OK,willdo.Dialogue2A:MayIhelpyou?B:Yes,Iwouldliketoplaceanorderfortonercartridges.Wehaveastandingagreementwithyourcompany,sowewillneedthesameamountaslasttime.A:Letmekeyinyourinformationintomycomputer.Iwillpullupourrecordsforyou.Doyouhaveanordernumber?Whatnameistheorderlistedunder?B:ItshouldbeunderLeslieSmith.Thenumberis184796A:Yes,Mr.Smith.Ihaveanorderforthreecasesofcartridges,itthatwhatyouwouldliketorefill?B:Yes.A:Istherethecorrectbillingaddress?B:No,plspostthebillto124HildrodLane,MiltonCounty,98830.A:Iwillsendyouaninvoiceinthenextfewdays.YourordershouldbedeliveredbeforetheendofthedayonMonday.B:Thankyou.Co-WorkersDialogue1A:I'mreallyfedupwithHarry!He'sthebiggestairheadI'veevermet.Healwaysmakescarelessmistakes,andhe'sapaintoworkwith.B:Youshouldn'tbesonegative.You'llalwayshavesomeco-workersthatarehardertoworkwiththanothers.Butifyouarenegativeandstartname-callingintheoffice,itwillmakeabadworkingenvironmentforeverybody.A:Youonlysaythatbecauseyoudon'thavetoworkwithhim.Thepeopleinyourdepartmentseemtocapableandnicetobearound.TakeMaryforexample.She'ssmartandenthusiastic.I'veneveranyoneascheeryassheis.B:Everybodyhastheirstrengthsandweaknesses.EvenLarry.Hemightbeapaintobearound,buthe'salsoverygoodatstayinginbudgetonprojects.Mary,ontheotherhand,spendsourprojectmoneylikethere'snotomorrow.Also,she'sneverwillingtostayalittlelaterattheoffice.Shealwaysleaveat5:00pmsharp.A:Isn'tthereanyoneintheofficethatisaperfectco-worker?WhataboutBob?EverybodylovesBob.Eventhoughhe'sfreshoutthecollegeandstillabitgreen,heisagreatco-worker.B:Youareright.He'sahardworker,easytogetalongwith,honest,andheneverstealsthecreditonprojects.Theonlythinghe'slackinginisexperience.A:Maybethat'swhyhe'ssonice!Dialogue2A:Doyougetalongwithyourco-workers?B:Igetalongprettywellwithmostofthem.Itseemstherearealwaysafewrottenapplesinthebunch,though.LikeMargaret.Idon'tknowwhymanagementhasn'tfiredheryet.She'saterriblegossip.A:Doyouthinkmanagementshouldfiresomeonejustbecausetheygossip?B:It'snotonlythatshegossip,butshealsotriestostartproblemsamongotheremployeesbyspreadingrumorsandtellingliesaboutherco-workers.She'snottrustworthy,andinmyopinion,Ithinkshe'snuts.A:Sohowdoyoudevelopgoodrelationshipsintheoffice?B:Ithinkoneoftheimportantthingsisjusttobeconsiderateofyourco-workers'feelingsandneeds.Ifyouareawareofotherpeopleanddoyourparttomakeagoodworkingenvironment,youshouldbeabletogetalongwithmostofthepeopleyouworkwith.A:Ithinkyou'reright.Butitdoesseemthattherearealwaysafewco-workersthatarehardertoworkwiththanothers.BossesDialogue1A:Howarethingsattheofficelately?B:Justawful.Twoweeksago,wegotanewboss,andIcan'tstandhim.Heisreallyunreasonableaboutourworkload.Sincehecame,I'vebeensobusythatIhaven'thadtimetobreathe!A:Thatbad,huh?Whatabouthispersonality?It'saniceguyatleast?B:Ishouldbesolucky.Henotonlygiveustoomuchwork,butheisalsojustplainmeanaboutit.Heconstantlyyellsatusorcriticizesus.Heisalwaysdegradingtheemployees.A:Whataterribleworkingenvironment!Haveyoutriedtotalkanyoneaboutit?Maybethebossofyourboss?B:Iwasgoingto,butmybossguessedwhatIwasthinking.HegavemesomuchworktodothisafternoonthatIdidn'tgetaroundtomeetingwiththesupervisorofourdepartment.A:Itmustbeterrible.Whydon'tyoujustquit?B:Ifitwasn'tforthemoney,Iwouldquitinaheartbeat.Buttheproblemis,Ican'tsupportmyselfifIdon'twork.A:Yeah.Butabosslikesthat?Todealwithhimeveryday,youshouldgetaraise!Dialogue2A:Doyougetalongwithyourboss?B:ActuallyIdo.Sheisreallyunderstandingandreasonablemostofthetime.TherewasonlyonetimeIdidn'treallyagreewithher.A:Whenwasthat?B:Onceshefiredoneofmyco-workersfordrinkingonthejob.Ifeltbadforhim,becauseitissohardtofindajobthesedays,andhehasafamilytosupport.A:Well,heshouldn'thavebeendrinkingonduty.It'syourboss'responsibilitytomakesureemployeesaresafe,andalsodoingtheirjobs.B:Youareright.Shewasbeingagoodbosswhenshefiredhim,ButIjustfeltsorryforhim,that'sall.A:Didthisincidentwithyourco-workeraffectyourrelationshipwithyourboss?B:Notreally.Allofusattheofficerespectourbossalot.A:Youareluckyyoucangetalongsowellwithyourboss.Itmakesabigdifferenceinhowmuchyouenjoyyourjob.B:Nokidding.Ifyoudon'tlikeyourbossorco-workers,theycanmakeyourlifemiserable.BrainstormingDialogue1A:Haveyouthoughtupanygoodideasforourbusinessproposal?B:Ihaven'tcomeupwithanythinggoodyet.Somehowmybrainisn'tfunctioningtoday.A:Maybeyoushouldtakeabreak,you'vebeensittingatyourcomputerforthreehourstryingtoputsomethingtogether.Nowonderyourmindisn'tverysharpnow.B:Icameupwithafewdifferentthoughtsontheproposal,butnowI'vecompletelyrunoutofideas.A:Maybewecanshelvetheproposalforawhilewhileyoubrainstorm.B:Wecoulddothat,butIhatetoputeverythingonhold.A:You'reright,it'snogoodtohavethingsupintheairfortoolong.Dialogue2A:We'vegottocomeupwithawaytosolvethisproblem!Nooneisgettingalltheir商务英语情景对话100商务英语情景对话100主题商务英语情景对话100商务英语情景对话100主题第第4页共89页第第4页共89页workdoneduringtheworkday.Weneedtodosomebrainstormingtocomeupwithatime-managementsolutionforouroffice.B:Well,whatdoyousuggest?It'snotthatweareallwastingalotoftime.Factis,we'reunderstaffed.Peoplejusthavetoomuchtodo.A:Soyouthinkweshouldhiresomenewpeople?Thatisonepossiblesolution.Whatelsecouldbetheproblem?B:Maybewedohavesomeproblemswithtime-management.Ifpeoplewerealwaysontimetowork,theymightgetmoredoneinthemorningbeforelunch.A:That'strue.Also,maybewecouldshortenthelunchbreakfromonehourtofortyfiveminutes.Thatwouldaddalittletimetoeveryone'sday.B:Fifteenminuteswouldbegood,butIwonderifitwouldmakeabigimpactontheemployees'output.Istillthinkit'saproblemwithtoomuchworkload.A:Weendeduprightwherewestarted.Maybeitistimetolookforsometempworkerstohelpwithafewprojects.Thatwouldlighteneveryone'sload.CommutingDialogue1A:Where'sBill?Theambassador[芒m'b芒ssds]isalreadyhere.Themeetingissettostartat9am.B:He'slateagain.Trafficisprobablyholdinghimup.Youknow,hecommutesfromthesuburbs.It'snoteasycommutingeveryday.Weshouldcuthimsomeslack.A:Eventhoughthetrafficisbumper-to-bumperoutthere,Idon'tthinkit'sheavytrafficthatmakesBilllate.Hetakesthetrain,remember?B:Oh,that'sright.Well,thetrainshouldn'tbelate.ThatmeansthereisonlyoneexplanationBillmusthaveoverslept.A:Well,tobefare,sincehe'scomingallthewayfromLancaster,he'sgottogetupmuchearlierthantherestofus.Hemustgetstartonhiscommuteabout6:30,notellingwhattimeheactuallygetsup.B:That'sright,becausehe'sgottogettothetrainstationfromhishouse,thentakethebluelineintothecity,thenswitchtrainstotheredline.Inall,thetrip'sgottotakemorethan2hours.A:Whydoesn'thejustdrivetowork?B:It'stoodifficulttoparkyourcarinthecity.Also,thetrafficcominginfromthesuburbsisanightmare.Dialogue2A:Ican'twaituntilmycarisrepaired.Thecommutingwithpublictransportationiskillingme.B:Itcan'tbethatbad.A:Butitis!Takethismorningforexample.Thesubwaywassopackedthismorning;Igottotallysquishedbyaboutahundredbusycommutersonthewaytowork.B:Atleastthesubwayisbetterthanthebus.It'sfasterforonething.Andusuallylesscrowded.Butthedrawbackisthatthesubwayismoreexpensivethanthebus.Itaddsupovertime,ifyoutakeiteveryday.A:That'strue.Thebusisevenworse.Justthinkingabouttakingthebuseverydaymakesmetired!Hey,howdoyougettoworkeveryday?B:Iridemybike.Idon'tlivetoofaraway,soit'sprettyconvenient.it'sonlyaboutatenminutebikeridefrommyhousetotheoffice.A:I'llbetit'sgoodexercise,too...agoodwaytokeepfit.B:Yes,notonlyagoodwaytokeepinshape,butagoodwaytorelievestressaswell.Whileyou'restressedoutbyyourcommute,I'mreleasingallthestressofthedaywithmine.OilTheworkinglunchDialogue1A:Excuseme,Don?Ihatetobotheryou,butIneedyourhelponsomething.DoyouhavetimetobriefmeontheMartinaccounttoday?B:Oh,that'sright.Youaresupposedtodeliverabriefonthataccounttomorrow.IknowtherearesomethingsIneedtosharewithyouaboutthat.But,gosh,Idon'tknowThingsarereallybusyformetoday,theonlytimeIcanmanagetosqueezeoutmightbeoverlunchbreakA:IhatetomakeyouworkthroughyourlunchbreakwithhowbusyyouareB:It'sokayI'vealreadyhadseveraldaysinarowworkingthroughlunchA:HowaboutthisWecanmakeitaworkinglunchthisafternoon,andI'llordersomeChinesefoodfordelivery.It'llbemytreat.B:Youdon'thavetodothatA:Iinsist.Ireallyappreciateyoutakingtimetoworkwithmein.Whatisyourfavoritefastfood?I'llcatertoyourtaste.B:ActuallyIdolikeChineseLet'smakeitadateforChopSueyandtheMartinaccountatabout12:3O.Doesthatsoundgood?A:Great.I'llbringthefood.Dialogue2A:Forourlunchmeetingwiththeinvestors,dowehavetomakeareservationattherestaurantordowejustshowup?B:Usuallyforlunch,wedon'thavetoreserveatable,theyshouldallowwalk-ins.Buttobeonthesafeside,I'llorderatableforhalf-pasttwelve.Willthatsuityourschedule?A:I'vearrangedtomeetthemattherestaurantattwelve.Canyoumakethereservationalittleearlier?Ifwestartearlier,itwillgiveusmoretimeforalongerlunch.B:Areyouplanningontreatingtheinvestorstoafull-coursemeal?A:Yes,we'llstartwithappetizers,followwithasoupandsaladcourse,thenmaindishesofprimeriborcordonbleuchicken,andfinishupwithadeliciousrichdessertofsomesort.B:That'llbeprettyheavyforamid-daymeal,don'tyouthink?A:Asalongaswestayawayfromanythingalcoholic,weshouldbeokay.B:Withyourprimeribandchickenchoices,you'dbetterhopenobody'svegetarian.A:Wecanmakesomespecialarrangementifweneedto.Afterall,it'sthecompanywhoisfootingthebill.InternationalBusinessTravelDialogue1A:Ihearyou'rebeingsenttoMadridfortheannualconference.Isthatright?B:Yes,itwouldbemyfirsttripoverseas.Actually,it'sgoingtobemyfirsttimeleavingthecountry.A:Areyouserious?Youhaven'tevenbeenanywhereonvacation?B:No,Ihavenevervacationedanywhereexotic.ButevenifIdon'tgetachancetotravelonmypersonaltime,atleastIcantraveloncompanytime!A:Well,beingabletogototheconferencesoundslikesuchagreatopportunity.Haveyouappliedattheembassyforavisayet?B:Yes,itwasn'ttoohardtoget.AllIhadtodowasfilloutthepaperworkandpaytheapplicationfee.A:YouleavenextTuesday,right?Whattimeisyourflight?B:Myflightdepartsat7am.Ihaveeverythingexceptformyluggageready.A:Ifyourflightisleavingsoearly,Icantakeyoutotheairportandseeyouoff.I'llstillbeabletomakeitintotheofficeby9.B:Thatwouldbegreat!Thanksalot!Dialogue2A:HowwerethingsintheTokyobranchwhenyouwerethere?B:Good!Theyhaveexpandedandaredoingbetterthantheywerelastquarter.It'snicetoseesomeimprovementforachange.A:Doyouseethetrendcontinuingoverthenextfewmonths?B:Yes,especiallywithsomanyofourexecutivesgoingbackandforthfromheretoJapan.Theonlyproblemis,theymayhavetroublewhentheygotoopenupbusinesshere.A:Whywouldyousaythat?B:Theyaren'ttoofamiliarwithdoingbusinessoutsideofJapan.Therearealotofculturaldifferencestoaccountfor.A:I'llsay!Sometimestheyjustdothingsreallydifferently.ButonethingIcansay,theyarereallyhospitable.B:HaveyoueverbeentoJapan?A:Sure!Ijustgotbackyesterday.I'mstillsufferingfromjetlag.DressingforBusinessDialogue1A:DidyouseethewaythatBriancametoworkyesterday?EversincehecamebackfromthatconferenceinSiliconValley,he'sbeencomingtoworkdressedinjeansandsweatshirts.It'slikehe'sdecidedtomakehimselfathomeinhisoffice.Idon'tknowhowlongit'lltakebeforethemanagementtalkstohimaboutit.B:Hewasreallyinfluencedbythewaytheydothingsonthewestcoast.IguesstheworkingatmosphereisalotmorerelaxedandcasualinCalifornia.Itcomesfromtheinformationtechnologyindustry..thereisn'tsuchalargedivisionbetweenhomeandoffice,sopeoplewanttoworkintheclothestheyfeelmorerelaxedin.A:Maybeso,butitseemskindofstrange,whichtherestofusinwhiteshirts,darksuites,andties.B:It'snotasbadasthat...Weareallowedtowearmorecasualjacketsandtrousers.Besides,didn'tyouhearwhatBrianfoundonhisdeskthismorning?A:What'sthat?B:Managementdecidedtogivehimfourbrandnewwhiteshirts.That'stheirwayoftellinghimthathisnewstyleofdressingdownisnotquiteacceptable.Dialogue2A:Evenifourcompanydidn'thaveadresscode,Istillthinkpeoplewouldwearformalclothingtowork.B:Iwouldn'tbesosure...Peoplewanttowearwhattheyfeelmostcomfortablein.A:Maybethat'stureforsomepositions,butIthinkthemarketingandsalesstaffwoulddefinitelynotagree.Theydressforsuccess?Youcan'tgooutonasalescalifyouaredressedinjeans.It'sjustnotrespectfultoyouclient.B:Ithinkwhatyouwearissooverrated.Iwouldratherhaveadown-to-earth,honestandsolidsalespersonthanapainted,patentleaather,designersuitesalesman.A;It'snotassimpleasthat.Peoplejudgeyoubyyourappearance,whetheryoulikeitornot.Sodressingprofessionalisbeingprofessional.Theimagethatyou商务英语情景对话100商务英语情景对话100主题商务英语情景对话100商务英语情景对话100主题第第4页共89页第第4页共89页portraytoothersissoimportantinbusiness.It'syourimagandhowothersperceiveyouthatmakesthedifferencebetweenlandingorlosingasale.B:Maybeyou'reright,butI'lltakemysneakersandjeansanyday