景区服务英语Unit11-Inquiring课件

景区服务英语Unit11Inquiring景区服务英语Unit11Inquiring1I.TeachingObjectives(教学目标)：

Bytheendofthisunit,youshouldbeableto（本节课你应该学会）1.Learnhowtoprovideforeignfriendswithaguide’sservice.（知道如何为外国友人提供导游服务）2.Learnhowtocommunicatethetourinformationwithforeignfriends.（知道如何和外国友人交流旅游行程的相关信息）I.TeachingObjectives(教学目标)：

2IITeachingProcedureStep1WarmupStep2PresentationStep3PracticeStep4SummaryStep5HomeworkIITeachingProcedureStep1Wa3Step1Warmup

Task1TopicIntroduction

Accordingtotherequirementofthevisitor,thetravelagencyshouldrecommendtheexcellentguidewhohasrichexperience.Theguideshouldprovidethedetailedinformationaboutitineraryforthevisitor.Step1Warmup

Task1TopicInt4Task2WarmingupActivities

1.Matchthewordsandthepictures

ABCDE1)travelagency()2)guide()3)itinerary()4)brochure()5)nightscene()Task2WarmingupActivities1.5Task2答案

1.1)—E2)—D3)—B4)—C5)—ATask2答案1.1)—E2)—D6Step2PresentationIfyouareaguide,howdoyouintroducetheitinerarytothevisitor?Step2PresentationIfyouarea7Task3RoutineDialogue日常对话Dialogue1:LookingForaGuideSituation:TheGreensjustarriveinHenanProvince,theywanttolookforaguidetohelpthemgosightseeing.Task3RoutineDialogue日常对话8Pre-listeningquestions:

1.WhichcityaretheGreensin?2.WhowasrecommendedbyHenanBranchtohelptheGreens?Pre-listeningquestions:

1.W9Dialogue1答案1.Zhengzhoucity2.MissLiu.Dialogue1答案1.Zhengzhoucity10

（M:ManagerG:Mrs.Green）M:ChinaInternationalTravelService,HenanBranch.CanIhelpyou?G:CanIspeaktothemanager,please?M:Speaking.G:OurfamilycomefromCanada.WejustarriveinHenanProvince.Couldyourecommendanexcellentguidetous?M:Certainly,madam.MayIhaveyoursightseeingarrangement?G:Sorry，I’mafraidnot.Henanisastrangeplacetous,soIhavenoideaaboutsightseeingtours.M:Oh,Isee.Whichcityareyouinnow?G:Zhengzhoucity.M:OK.I’llintroduceMissLiutoyou.SheknowsEnglishverywellandshehasrichexperienceofguiding.Sheisanexcellentguideandcanofferyougoodservice.G:Thatsoundsverygood.Howcanwecontacther?M:HertelephonenumberiG:OK，Ihavewrittendownit.Thankyou.Goodbye.M:Goodbye.（M:ManagerG:Mrs.Green11Dialogue2:InquiringtheToursSituation:TheGreensmeettheguide,MissLiu.MissLiuintroducesthetourtothem.Pre-listeningquestions:1.Howmuchwillthetourcost?2.Howmanydayswillthetourlast?Dialogue2:InquiringtheTours121.About2000yuanRMB.2.Fivedays.1.About2000yuanRMB.13（L:MissLiuG:Mrs.Green）L:Excuseme,areyouMrs.GreenfromCanada?G:Yes.AreyouMissLiu?L:Yes.Howdoyoudo,Mrs.Green?IamaguidefromChinaInternationalTravelService,ZhengzhouBranch.MynameisLiuHui.G:Howdoyoudo,MissLiu?Wewantsomeinformationaboutvisiting.Whattourroutesarethere?L:Oh,don’tworryaboutthetours.Theitineraryislistedonthisbrochure.Pleasehavealookatthebrochure.G:Howmuchwillthetourcost?L:Yousaythis?Oh,about2000yuanRMB.G:Itsoundsalittleexpensive.Howmanydayswillittake?L:Fivedays.Itincludeseightfamousscenicspotsandyouwillbestayingatthehotelfor4days.G:Dothesehotelsofferbreakfast?L:Yes,youcanenjoyfreebreakfastfrom6to9inthemorning.AndatthethirdnightyoucanwalkalongtheYellowRivertoenjoythebeautifulnightscene.Thepriceisreasonable.Thetourisworthvisiting.You’llhaveanicetrip.G:Allright.Let’sgo.（L:MissLiuG:Mrs.Green）14WordsandExpressionsWordsandexpressionsinternational[ɪntə'næʃ(ə)n(ə)l]adj.国际的branch[brɑːn(t)ʃ]n.分支；分部manager['mænɪdʒə]n.经理；管理人员province['prɒvɪns]n.省recommend[rekə'mend]vt.推荐；介绍excellent['eks(ə)l(ə)nt]adj.卓越的；极好的arrangement[ə'reɪn(d)ʒm(ə)nt]n.布置；安排strange[streɪn(d)ʒ]adj.陌生的experience[ɪk'spɪərɪəns]n.经验offer['ɒfə]vt.提供contact['kɒntækt]vt.联系itinerary[aɪ'tɪn(ə)(rə)rɪ]n.旅行日程；路线brochure['brəʊʃə]n.手册；小册子scene[siːn]n.情景；景象reasonable['riːz(ə)nəb(ə)l]adj.公道的：合理的worth[wɜːθ]adj.值…的worryabout担心havealookat看一看WordsandExpressions15Usefulsentencepatterns1.I’llintroduceMissLiutoyou.2.Howcanwecontacther?3.Wewantsomeinformationaboutvisiting.4.Howmuchwillthetourcost?5.Howmanydayswillittake?景区服务英语Unit11-Inquiring课件161.我将把刘小姐介绍给您。2.我们怎样联系她呢？3.我们想要知道一些关于参观的信息。4.这次行程将花费多少钱？5.它将花费几天时间？1.我将把刘小姐介绍给您。17Notes：1.Couldyourecommendanexcellentguidetous?你能为我们介绍一位优秀的导游吗？

Couldyourecommendagoodbooktome?你能介绍一本好书给我吗？2.MayIhaveyoursightseeingarrangement?我可以知道您的观光安排吗？MayIknowyourname?我可以知道您的名字吗？3.Henanisastrangeplacetous河南对我们来说很陌生。Thewomanisstrangetome.这个女人对我来说很陌生。4.Theitineraryislistedonthisbrochure.行程都列在小册子上。Theaddressesarelistedonthenotebook.地址都列在这个笔记本上。5.Itincludeseightfamousscenicspotsandyouwillbestayingatthehotelfor4days.（这个行程）包括8个著名的风景区，您将在旅馆住宿4天。6.AndatthethirdnightyoucanwalkalongtheYellowRivertoenjoythebeautifulnightscene.在第三天晚上您可以沿着黄河散步，享受美丽的夜景。7.Thetourisworthvisiting.这个行程值得参观。Thebookisworthreading.这本书值得一看Notes：18Dialogue2:Dialogue2:PagingtheBackpack（广播找背包）Situation:BecauseofMary’scarelessness,shelostherbackpack.TheSmithscometothetouristservicecenter.

Dialogue2:Dialogue2:Pagingt19Dialogue2:Pre-listeningquestions:

1.WhatdoesMarylosewhenshe’splayingonthebeach?2.What’sinMary’sbackpack?Dialogue2:Pre-listeningques20Dialogue2答案1.Shelosesherbackpack2.Apassport,acamera,awallet,aVisaCardandapictureofMary’sdaughterDialogue2答案1.Shelosesher21Dialogue2

(M:MaryS:Staff)S:Goodafternoon,Madam.WhatcanIdoforyou?M:Goodafternoon.Becauseofmycarelessness,Ican’tfindmybackpack.Ithinkitislost.Therearemanyimportantthingsinit.Canyouhelpmefindit?S:Whatthingsarethereinit?M:Mypassport,acamera,awallet,aVisaCardandapictureofmydaughter.S:Somanyimportantthings.Youmighthaveleftyourbackpacksomewhere.M:WhatshouldIdo?Canyoupageitforme?S:Sure,whatcolorisit?M:Itisblack.S:Don’tworry.Let’slookforyourbackpackclosely.“Pagingabackpack,thereisapassport,acamera,awallet,aVisaCardandapictureofagirl.Ifyoufindthebackpack，pleasesendittothetouristservicecenter，theownerofthebackpackwillthankyouverymuch.”(10minuteslater,agirlnamedJanecomestothetouristservicecenterwithabackpack)(M:MaryJ：Jane)J:Goodafternoon,Ifoundabackpackonthebeachoverthere.Isthisthebackpackyoulookedforjustnow?S:Oh，itlookslikeMary’sbackpack.Letmelookatthethingsinit.(twominuteslater),Wow,thelostthingsareallhere.Mary，itistherightbackpackyouarelost.Hereyouare.M:Thankyouverymuch.S:Youarewelcome,butyoushouldthankJanealot.Dialogue2(M:Mary22Task4PracticePlaza练习广场1.MatchthewordsandtheirChinesemeanings.havealookat介绍havenoidea丰富的经验worryabout不知道richexperience担心recommend看一看Task4PracticePlaza练习广场232.Completetheusefulsentences

1)Couldyourecommendanexcellentguide_____us?你能为我们介绍一位优秀的导游吗？2)________Ihaveyoursightseeingarrangement?我可以知道您的观光安排吗？3)________canwecontacther?我们怎样联系她？4)Howmuchwillthetour__________?这个行程要花费多少钱？5)Thetourisworth________________.这个行程值得参观。2.Completetheusefulsentenc243.DecidewhetherthefollowingstatementsareTrue(T)orFalse(F)1)TheGreensjustarriveinHenanProvince,theywanttolookforaguidetohelpthemgosightseeing.()2)HenanBranchrecommendsanexcellentguide,MissXiaototheGreens.()3)ThetourthatMrs.Greenhaschosenwillcost3000yuan.(

)3.Decidewhetherthefollowing25Task4PracticePlaza练习广场1.havealookat（看一看）havenoidea（不知道）worryabout（担心）

richexperience（丰富的经验）recommend（介绍）2.1)to2)May3)How4)cost5)visiting3.1)T2)F3)FTask4PracticePlaza练习广场26Task5SituationalDialogue情景会话Roleplay:MakeupasimpledialoguebetweentheSmithsandthestaffnamedXiaoMeiSituation：TheSmithswanttotraveltosomeplacesofinterestinLuoyang.SotheycometoChinaInternationalTravelServiceinLuoyang.Theyinquirythetoursandtheywouldliketofindanexcellenttourguide.XiaoMeimeetstheSmithsandintroduceswhattheSmithsneed.Task5SituationalDialogue情景会话27Task6CulturalDissert文化甜点

TheItineraryofA3-dayT