《旅游英语》第二章

1Lead-in2TaskDescription4CaseStudy5PracticalWriting6KnowledgeExpanding3SituationalPractice1Lead-inLead-inⅠ

Ladiesandgentlemen,welcometoChina.MynameisMaryZhang,andI’myourtourguidefromChina____________TravelService.ThisisMr.Wang,ourdriver.Hehasbeenworkinginourtravelserviceformorethan15years,soyouareinsafehands.On___________ofthetravelserviceandmycolleagues,I’dliketo____________awarm-heartedwelcometoallofyou.Ifyouhaveanyrequests,pleasedoletmeknow.Mymobilephonenumberis139****5678.I’llhaveit____________onfor24hours.Don’thesitateto____________mewheneveryouneedto.Isincerelyhopethatyouwillenjoyyourstayhere.Nowweareonourwaytoyourhotel.It’safive-starhotelinthe____________area.01Listentothepassageandfillinthemissinginformationyouhaveheard.YouthbehalfextendcontactswitcheddowntownLead-inⅠ

ThetimeinBeijingnowis18:10.Weare13hours____________ofNewYork,soyouneedtomoveyourwatchesonby13hoursifyouhaven’tdonethatyet.Itwilltakeusabout50minutestogettothehotel.Youmayhaveashortrestonthecoachorjustlookatthe____________citythroughthewindow.Iwillletyouknowwhenthe____________arrivesatourhotel.Thankyouforyourattention....Well,nowwehavearrivedatthehotel.Pleaserememberto___________everythingwithyou.01Listentothepassageandfillinthemissinginformationyouhaveheard.aheadsleeplesscoachbringLead-inⅠ02Listentothepassageagain,answerthefollowingquestions.(1)Whatisthepassageabout?(2)Whydoesthetourguideintroducethedrivertotheguests?2TaskDescriptionTaskDescriptionⅡterminalgathering

localguidewelcomeboard1.ConfirmingArrivalTime

Reconfirmtheaccuratescheduledtimeandflightnumbertwohoursbeforeheadingfortheairportorstation.Youmustshowupattheairportorstationatleast30minutesearlytogiveyourselfmoretimetoarrangeforuncertainties,forexample,guestsarrivingaheadoftime.TaskDescriptionⅡ

Itisessentialtodowellinmeetingandgreetingservicesforatourguide.You’dbetterkeepthefollowingimportantguidelinesinmind:2.LocatingandGreetGuests

Beforethetourgroupcomesout,you’dbetterstandatavisibleplaceoftheexit,withthewelcomeboardheldhighinyourhand.Whenthetourgroupshowsup,youshouldgreetthemwarmlyandreconfirmtheirbasicinformation.3.GatheringGuests

Assemblethewholegroupandallluggageinaproperposition.Youshouldalwayscheckthenumbersofpeoplewiththetourleaderinordertomakesurethatnooneismissing.Reporttoyourcompanyimmediatelyincasethenumberoftouristsisnotconsistentwiththeoneintheschedule.Youshouldalsocounthowmanypiecesofluggagethereareinthegroupwiththetourleader.Makesurealltheluggageistakenalongwiththeguests.TaskDescriptionⅡ4.ShowingtheTouriststotheCoach

Youshouldremindthetouriststocounttheirluggageandshowthemtothewaitingcoachpolitely.5.GoingtotheHotel

Youshouldrecheckthenumberofthetouristswiththetourleaderaftereverybodygetsonthecoach.Onthewaytothehotel,youcanmakeuseofthisperiodtodeliverawelcomespeech,andintroducethehotelwherethetouristsarestaying.Youshouldtellthetouriststheparkingplace,gatheringtimeandthelicenseplatenumberbeforegettingoffthecoach.TaskDescriptionⅡconfirm

v.

确认；确定；证实reconfirm

v.

再确认accurate

adj. 精确的visible

adj. 明显的，可见的assemble

v. 集合；聚集luggage

n. 行李deliver

v.

发表，交付；递送tourleader

领队WordsandExpressionsTaskDescriptionⅡ1.keepinmind记住2.showup露面，出现3.Reporttoyourcompanyimmediatelyincasethenumberoftouristsisnotconsistentwiththeoneintheschedule.句中incase意思为“假使”；thenumberof后跟可数名词复数，作主语时，谓语动词用单数形式；beconsistentwith意思为“与……一致”。NotesTaskDescriptionⅡ3SituationalPracticeSituationalPracticeⅢ01Dialogue1MeetingaTourGroupattheAirportScene:Jack,thetourguide,cametotheairportat8:35.Itis9:05now,hestandsatavisibleplaceoftheexit,holdingawelcomeboardhigh.Herecognizeshisgroupatonceandgoestotalktothetourleader,Daisy.(J:Jack;T:Tourists;D:Daisy)J: Excuseme.AreyoutheABCTourGroup?T: Yes,weare.J: WelcometoChina.I’mJack,thetourguidefromBeijingInternationalTravelAgency.Whoisyourleader,please?D: I’mDaisy,thetourleaderofthegroup.Ireallyappreciateyouforcomingtomeetus.J: Hey!Daisy,gladtoseeyou.Howaboutyourtrip?D: Gladtoseeyou,too.Andwehadagoodtrip.J: Youhaveagroupof16,right?SituationalPracticeⅢ01Dialogue1MeetingaTourGroupattheAirportD: Yeah!J: Doweneedtowaitforyourluggage?D: No,weallhavegotourluggage.J: Great.Iseverybodyhere?D: Waitamoment.Yes,everybodyishere.J: Ourcoachisoutside.Shallwegonow?D: OK.Let’sgo.J: Everyone,nowpleasefollowme.SituationalPracticeⅢ01Dialogue1MeetingaTourGroupattheAirportSituationalPracticeⅢSimulationTrainingSituation:You,atourguide,aremeetingtheSunshineTourgroupfromAustraliaattheairport.Thetourgrouphas15members,andtheirarrivaltimeis9a.m.Yourecognizethegroupandcommunicatewiththetourleader,David.YourtalkwithDavidshouldincludegreeting,confirmingthegroup,andcountingtouristsandluggage.SituationalPracticeⅢ02Dialogue2MeetingTouristsattheRailwayStationScene:ThetourguideChenHuafromABCTravelAgencyisreceivingMr.andMrs.Li,fromShanghaiattherailwaystation.(C:ChenHua;P:Passengers;Mr.L:Mr.Li)C: Excuseme?AreyouMr.andMrs.LifromShanghai?P: No,wearenot.C: Sorrytodisturbyou.P: Nevermind.SituationalPracticeⅢ02Dialogue2MeetingTouristsattheRailwayStationC: Hello!AreyouMr.andMrs.LifromShanghai?Mr.L: Yes,weare.C: Hi,nicetomeetyou!I’mChenHua,theguidefromABCTravelAgency.WelcometoXi’an!Mr.L: Nicetomeetyou,too.Thanksforcomingtomeetus.C: CanIhelpyouwiththeluggage?Thetaxiiswaitingoutside.Mr.L: That’sveryniceofyou.Thanks!C: You’rewelcome.Thisway,please.SituationalPracticeⅢSituation:You,atourguidefromYouthTravelAgency,aremeetingaRussiangroupatthetrainstation.Youstandatavisibleplaceoftheexit,holdingawelcomeboardhigh.Yourecognizeyourgroupandgetintouchwiththetourleader,Rachel.YourtalkwithRachelshouldincludegreeting,confirmingthegroup,andcountingtouristsandluggage.SimulationTraining4CaseStudy

Thetourguideistherepresentativeofatravelagencyandisoftentheonlyonethatthetourmemberswillmeet.Thewayyoucarryoutyourdutieshasanenormousimpactonthetour.TheimpressionthetourmemberswillhavebothofthetravelserviceandChinawillbebasedonyourprofessionalism.Agoodimpressionmaygoalongwaytowarddeterminingwhetherthetourwillbeapleasantoneornot.Thetripfromtheairportorstationtothedowntownisaprimetimeforyoutomakeanindelibleimpressionontourists.ReadingⅣ

OntheWaytoHotel

Duringthisperiod,youshouldmakeabriefself-introductionandintroducethecoachdrivertothetouristsformally.Deliveringawelcomespeechisanimportanttaskforthetourguides.Youcanintroducethemainbuildings,attractions,scenicspotsandviewsalongtheway.Youcanalsointroducethelocalhistory,geography,population,areas,climates,culture,customs,cuisineandsoon.Whenapproachingthehotelwherethetouristsaretostay,youshouldmakeanintroductionofthehotel,suchasitsname,class,locationandanyotherdistinctivefeatures.Yououghttointroducetheviewsinsightandmentionthetouristattractionsnearbybriefly.

OntheWaytoHotelReadingⅣBecausethecoachtravelsatafairlyrapidspeed,someofthescenesorplacesofinterestflashby,you’dbettertrytoavoidintroducingandexplaininganythingthatthetouristscannotsee.Youshouldtellthetouriststheparkingplace,gatheringtimeandthelicenseplatenumberbeforegettingoffthecoach.Itmaybethefirsttimeforthetouriststocometothecity,everythingseemstobefresh,newandinterestingtothem.Therefore,they’llappreciatebeingtoldwhattheysee.Asaguide,youarerequiredtohaveprofessionalqualificationsandpersonalqualities,whichplayaveryimportantroleinperformingagoodjobindifferentcustomercontactsituations.

OntheWaytoHotelReadingⅣrepresentative

n. 代表enormous

adj. 巨大的impression

n. 印象professionalism

n. 职业水准indelible

adj. 难忘的brief

adj. 简明的attraction

n. 有吸引力的地方local

adj. 当地的

WordsandExpressionsReadingⅣ

WordsandExpressionsReadingⅣgeography

n. 地理（学）；地形，地势climate

n. 气候cuisine

n. 饮食distinctive

adj. 有特色的，与众不同的feature

n. 特征，特点haveimpacton

对……有影响primetime

黄金时段flashby

一闪而过playarolein

在……中起作用Whyisitimportanttomakeagoodimpressionontouristsforatourguide?Accordingtothepassage,whenisaprimetimeforaguidetomakeanindelibleimpressionontourists?

Answerthefollowingquestionsbasedonthetext.1Post-readingActivitiesⅣBecauseatourguideistherepresentativeofatravelagency.Foratourguide,fromtheairportorstationtothedowntownisaprimetimetomakeanindelibleimpressiononthetourists.Whatshouldaguidedoonthewaytothehotel?Whatshouldbeintroducedtothetouristsonthewaytothehotel?(5)Whatshouldaguidetellthetouristsbeforegettingoffthecoach?

Answerthefollowingquestionsbasedonthetext.1Post-readingActivitiesⅣDuringthisperiod,aguideshouldmakeabriefself-introductionandintroducethecoachdrivertothetouristsformally.Youshouldmakeanintroductionofthehotel,suchasitsname,class,locationandanyotherdistinctivefeatures.Youshouldtellthetouriststheparkingplace,gatheringtimeandthelicenseplatenumberbeforegettingoffthecoach.(1)

Thetourguideshouldpaymoreattentiontohis/herimpressiongiventothetourists,becausehe/sheistherepresentativeofatravelservice.(2) Thetourguidecandeliverawelcomespeechonthewaytothehotel.(3) Thetourguideshouldalsotrytointroduceandexplainthethingsthatthetouristscannotsee.(4) Thetourguidecanjustintroducehimself/herselftothetouristsanddoesn’tneedtointroducethecoachdriver.(5) Thetourguideshouldintroducetheviewsinsightandmentionthetouristattractionsnearbybriefly.Decidewhetherthefollowingstatementsaretrue(T)orfalse(F)basedonthetext.2Post-readingActivitiesⅣTFFTTairportterminal takealongwithsomebody accurate (4)domesticflight (5)carryout (6)Inquiryoffice;informationcounter(7)exit (8)duty-freeshop

(9)uncertainty

(10)assemble

Readthefollowingtermsandmatcheachwithitsproperdefinition.3Post-readingActivitiesⅣ(11)internationalflight(12)inviewof(13)headfor(14)essential

(15)visible(16)luggageclaimoffice17)licenseplatenumber(18)jetlag(19)flightschedule(20)waitingroom(hall)ECNTJMPQSDBOHAKFLRGIA.基本的；必要的B.国际航班C.随身携带D.集合E.机场大楼F.行李领取处G.时差反应H.去，往I.候机室（大厅）J.实施，执行K.看得见的，明显的L.车牌号M.休息厅，问询处N.准确的O.由于；考虑到P.出口Q.免税店R.航班时刻表S.不确定的事T.国内航班Thetripfromtheairportorstationtothedowntownisaprimetimeforyoutomakeanindelibleimpressionontourists.(2)Yououghttointroducetheviewsinsight,mentionthetouristattractionsnearbybriefly.TranslatethefollowingEnglishintoChineseorfromChineseintoEnglish.4Post-readingActivitiesⅣ对导游来说，从机场或车站到市内的时间是给游客留下至深印象的黄金时段。你应该简洁介绍眼前的风景和附近的景点。CanIhelpyouwiththeluggage?Ifyouhaveanyproblemsordifficulties,don’thesitatetoletmeknow.(5)Ihopeyouwillenjoyyourstaywithus.TranslatethefollowingEnglishintoChineseandChineseintoEnglish.4Post-readingActivitiesⅣ我能帮您提行李吗？如果您遇到任何问题和困难请马上联系我。希望您此行愉快。(6)请记下旅游大巴车的车牌号码。(7)我们会竭诚让大家旅行愉快。(8)各位长途飞行后肯定很疲倦了。(9)您是第一次来中国旅行吗？(10)请不要忘了您的随身物品。TranslatethefollowingEnglishintoChineseandChineseintoEnglish.4Post-readingActivitiesⅣPleaseremembertheplatenumberofthebus.Wewilltryourbesttomakeyouapleasanttrip.Allofyoumustfeelverytiredafteralongflight.IsitthefirsttimeyoucometoChina?Remembertotakealongtheluggagewithyou.

Makeapresentationofthingsatourguideshoulddowhenmeetingtourists.Oralpresentation.5Post-readingActivitiesⅣ5PracticalWriting

欢迎词是导游与客人正式沟通的开始，是导游开宗明义的讲话，它是导游语言服务的序曲。一般由称谓、正文和结语三部分构成。应该包括以下内容：1.

导游应代表旅行社问候游客，并对他们的到来表示热烈的欢迎。2.导游应该向游客作自我介绍，同时还要介绍司机。3.向游客表达会提供优质的服务、尽自己所能满足游客的要求的诚意。4.简要的介绍游客即将下榻的饭店及行程的安排。5.结束语，一般都是祝愿游客旅行愉快。

欢迎词要有针对性，看对象说话。欢迎词具有礼仪性和介绍性，要简洁明了，热情洋溢。AWelcomeSpeech

Goodmorning,ladiesandgentlemen.WelcometoBeijing!

OnbehalfofYouthInternationalTravelAgency,BeijingBranch,I’mgladtohaveallofyouhere.Pleaseallowmetointroducemyteamfirst.I’mLiuHong,andI’llbeyourtourguideduringyourstayinBeijing.ThisisMr.Zhang,ourdriver!Hehasmorethan16yearsofdrivingexperience,soyou’reinverysafehands.We’lltakethesamebusduringyourstayinBeijing.Sopleasewritedownthenumberofthebusforyourfutureconvenience:52846.ItisthepeaktouristseasoninBeijingrecently,andyouwillseemanytourbuseswhereveryougo.Ifyourememberthelicenseplatenumber,itwillbemucheasiertofindtherightbusandyouwillnotgetlost.TheChinesepeoplehavealongtraditionofhospitality.Wewantourgueststofeelathomeandtryourbesttomakethetripapleasantmemory.SampleⅤAsthecapitalofChinaandoneofthesevenancientcapitalsinChinesehistory,Beijingpresentsthetraditionaloutlookaswellasthespectacularviewofthemodernmetropolis.ItliesonthevastNorthChinaPlain.DuringyourstayinBeijing,wewillvisittheForbiddenCity,theSummerPalace,theMingTombs,theTempleofHeavenandtheGreatWall.WewillalsopayavisittoBeijing’sHutongs,tastetheBeijingRoastDuck,andtakesomephotosinTian’anmenSquare,thelargestcitysquareintheworld.IdowishyouawonderfultriphereandIwilldomybesttomakeyourstayherecomfortable.SampleⅤSimulationTrainingSampleⅤWriteawelcomespeechasaguidetowelcomeaBritishtourgrouptoSuzhou.6KnowledgeExpandingInbusiness,thefirstthingwedowhenwemeetsomeoneisshakehands.Whileitmayseemsimple,this“firstimpression”greetingsendsapowerfulmessageaboutyouandyourrespectforothers.Forthemostpart,theWestern-stylehandshakeistheacceptedformofgreetingintheinternationalbusinessworld.However,themanneritisperformedvariesfromcountrytocountry.ModernEtiquette:InternationalGreetingCustomsKnowledgeExpandingⅥModernEtiquette:InternationalGreetingCustomsKnowledgeExpandingⅥ

WhendoingbusinessoutsidetheUnitedStates,makesuretoshakehandswitheveryoneintheroomuponarrivalanddeparture.

WhenmeetingassociatesintheUnitedStates,it’spreferredtohaveafirmhandshake.Butwhentravelingabroad,it’sadifferentstory.Hereareafewwaysyoumig