民航空乘英语课件

民航空乘英语课件WarmUpAnnouncementsPart

1Part

2DialoguesinCabinReadingandWritingPart

3Part

4WarmUpAnnouncementsPart1PaWarmUpAnnouncementsPart

1Part

2DialoguesinCabinReadingandWritingPart

3Part

4WarmUpAnnouncementsPart1PaLearnthefollowingwordsandlabeltheboardingpasswiththesewords.1airline flightnumber dategatenumber boardingtime seatnumberairlineflightnumberdestinationpassenger’snameseatnumberboardingtimeLearnthefollowingwordsandboardingpass1 magazine2 seatpocket3traytable4 monitor5 overheadlocker6remotecontrol7Matchthefollowingwordsorphraseswithpicturesgiven.21.__________________ 2._____________________boardingpassoverheadlockerboardingpass1 magazine2 sea4.______________3.____________monitorremotecontrol4.______________3.__________7._______________5.___________6.__________magazinetraytableSeatpocket7._______________5._________Workinpairs.Readthefollowingthingsthecabinattendantsshoulddoandclassifythemaccordingtothehint.3

1.Makesuretheaircraftsafetyinstructioncardsinthebackoftheeverypassengerseat.2.Helppassengersputtheirluggageintheoverheadlockers.3.Checkthetoilets.4.Hurrythepassengerstotheirseats.5.Checkwhetheryouruniformissmart.6.Greetthepassengerswithasmile.Workinpairs.Readthefollow

7.Handoutthearrivalimmigrationformstocomplete.8.Givespecialattentiontoolderpassengers.9.Askthechildrennottoleavetheirseats.10.Makesureeveryonehasablanket.11.Checkthenumberofmeals.12.Makecoffeeforthecabinattendants.7.HandoutthearrivalimmigBeforepassengerscomeonboard:Whenpassengersareboarding:1,3,5,11,122,4,6,7,8,9,10BeforepassengerscomeonboarWarmUpAnnouncementsPart

1Part

2DialoguesinCabinReadingandWritingPart

3Part

4WarmUpAnnouncementsPart1PaListentotheannouncementsandfillintheblanks.1ShortAnnouncementsLadiesandgentlemen,ThisisChinaEasternAirlines’flightMU5085fromHangzhoutoKunming.Wouldyoupleasecheckyourpassenger______and_____________onceagainandmakesureofyourflightnumber.Thankyouforyourcooperation.ticketboardingpassListentotheannouncementsanLadiesandgentlemen,WelcomeaboardChinaSouthernAirlines’flightfromChangchuntoSanyavia1Nanjing.Pleasetakeyourseataccordingtoyourseatnumber.Ifyoucannotfindyourseat,pleaseaskthecabinattendantsforhelp.Yourseatnumberisonthe______oftheoverheadlocker.Pleasemakesureyourhandbaggageisstoredintheoverheadlocker.Smallarticles2canbeput_______theseatinfrontofyou.Pleasetakeyourseatassoonaspossibletokeeptheaisle_______forotherstogothrough.Thankyou!edgeunderclearLadiesandgentlemen,edgeunderGoodafternoon,ladiesandgentlemen,

WelcomeaboardHainanAirlines’flightHU482fromBostontoBeijing.Ourflightwilltake24hoursand55minutes.Tobesafe,passengersarenotallowedtouse___________,remotecontrolledtoysandotherelectronicdevicesthroughout4theflight,andthelaptopcomputersarenotallowedtouseduring________andlanding.Wewilltakeoffimmediately.Nowthecabinattendantsaregoingtohavea________check.Pleasebeseated,______yourseatbeltandmakesureyourseatbackisstraightup5,yourtraytableisclosedandyourcarry-on6items7aresecurelystowed8intheoverheadlockerorundertheseatinfrontofyou.Thisisa____________flight.Pleasedonotsmokeonboard.Wehopeyouenjoytheflight!Thankyou!mobiletake-offsecurityphonesfastennon-smokingGoodafternoon,ladiesandgenShortAnnouncementsOralpractice.Discusswithyourpartneraboutthefollowingquestions.21.Whydoyouaskyourpassengerstorechecktheticketandboardingpass?2.Howdoyouusuallystartanin-flightannouncementassoonaspassengersboardingtheplane?3.Whatwouldyoudoifsomeoneisstandingintheaisleandhasblockedtheway?ShortAnnouncementsOralpractiListentothedepartureannouncementandlearnthefollowingwordsorphrases.1LongAnnouncementsVocabularyBanddistance['dɪst(ə)ns] n.距离instructioncard 说明卡，指令卡reseat[riː'siːt] vt.使重新坐下；使坐在新座位上remotecontroltoy 遥控玩具duration[djʊ'reɪʃ(ə)n] n.持续的时间，期间interferewith 干涉，干扰；妨碍navigational[ˌnævɪ'geɪʃ(ə)n(ə)l] adj.航行的，航运的ListentothedepartureannounListentothedepartureannouncementandlearnthefollowingwordsorphrases.1VocabularyBandcruising['kruːzɪŋ] adj.（飞机）以经济巡行速度行驶的altitude['æltɪtjuːd] n.高度，海拔notify['nəʊtɪfaɪ] vt.告知，通知prohibit[prə(ʊ)'hɪbɪt] vt.阻止，禁止lavatory['lævət(ə)rɪ] n.厕所，盥洗室hesitate['hezɪteɪt] vt.&vi. 犹豫，踌躇chiefpurser 乘务长LongAnnouncementsListentothedepartureannounReadthedepartureannouncementanddecidewhetherthefollowingbehaviorsarerightornot.2LongAnnouncements1.Turnoffallcellularphones,radiosandremotecontrolledtoys,etc.beforetake-off.2.Moveaboutduringtake-offandlanding.3.Smokeinthelavatory.4.Stopmovingwhentheseatbeltsignison.5.Placeluggageontheaisleortheexits.6.Closethetraytableduringtake-off.7.Stowthecarry-onluggageintheoverheadbinorundertheseatinfrontofyou.TFFTFTTReadthedepartureannouncemenOralpractice.Discusswithyourpartneraboutthefollowingquestions.31.Howdoyoubeginwiththedepartureannouncement?2.Howdoyouhelpthepassengerwhodoesn’twanttositnexttotheemergencyexit?3.Howdoyoustopthepassengerswhoaretalkingonthephoneorplayingwithelectronicdeviceswhentheplaneisjustabouttake-off?4.Whatshouldyouaskthepassengerstocheckbeforetake-off?5.Howdoyouexpressyourselfifyouarereadytohelpyourpassengers?Oralpractice.DiscusswithyoWarmUpAnnouncementsPart

1Part

2DialoguesinCabinReadingandWritingPart

3Part

4WarmUpAnnouncementsPart1PaⅠListentothedialoguesandfillintheblanks.1CA: Welcomeaboard,sir.I’mTracy,thechief______ofthisflight.Myservenumberis26.IfthereisanythingIcandoforyou,justletmeknow.Which________areyouflying?M: Myticketsaysit’sbusinessclass1.CA: OK.Thebusinessclassisinthefrontof2theplane.Justgostraight3andyouwillfindthe_____sayingbusinessclass.M: WherecanIsitexactly?CA: Letmeseeyourticket,please.M: Hereyouare.CA: Seatnumber6A.Thenit’sawindowseat4.M: Awindowseat?ButIdon’tlikethewindowseat.I’mafraidof________________thewindow.Iwillfeelsick.purserclasssignlookingoutofⅠListentothedialoguesandCA: Oh,Isee.Wehaveablind5overthewindow.Youcanputitdownoryoucan_______theservicebuttontocallourcabinattendantstohelpyouputitdown.M: Well,err...butIstillwanttochangeaseat.Couldyouhelpmewiththat?CA: Alright.Pleasefollowme.Let’sgotothebusinessclassandI’llseewhetherthereissomeonewhowantstochangeseatwithyou.IsthatOK?M: OK.That’sverykindofyou!pressCA: Oh,Isee.Wehaveablind2CA: Goodmorning,sir.WhatcanIdoforyou?M: I’mlookingformyseat.Couldyou__________metomyseat?CA: Sure.Yourboardingpass,please.M: Hereitis.CA: Your______________is21B.It’sinthe_______ofthecabin,thethirdrow6fromthelast,theoneinthemiddle.Thisway,please.I’llshowyouyourseat.Justwalkalong7theaisle.M: Thankyouverymuch.guideseatnumberbackⅠListentothedialoguesandfillintheblanks.2CA: Goodmorning,sir.Whatc3CA: Sir,canIputyour__________intothebaggageholder8overhead?M: Idon’twanttodothat.CA: Luggageisnot_________tobeputintheaisle.M: Ialwaysputitinmysight,orelseIdon’tfeelverywell.CA: Iunderstand.Butitwillcause_________whensomeonegoesacrosstheaislebecauseittakesup9toomuchroom.M: ButIdon’tfeelsafeifitisputinthe____________________.CA: Don’tworry,sir.Everybaggageholderhasalock.Andthekeyisinyourhand.Itwillbeverysafe.M: Isitlikethis?ThenIwilltry.CA: Letmehelpyou,sir.M: OK,thankyou.CA: Thankyouforyourcooperation,sir.luggageallowedtroubleoverheadlockerⅠListentothedialoguesandfillintheblanks.3CA: Sir,canIputyour_____Ⅱ

Oralpractice.Readthedialoguesanddiscussthefollowingquestionswithyourpartner.1.Howwillyougreetyourpassengerswhenyouaremeetingthematthecabindoor?2.Ifthepassengercannotfindhisseat,whatcanyoudoforhim?3.Ifapassengersaysthankyouforwhatyouhavedoneforhim,whatwillyousay?ⅡOralpractice.ReadthedialⅢWorkinpairs.Chooseoneofthefollowingsituationstomakeadialoguewithyourpartneraccordingtothedialoguesabove.Situation1:Apassengercan’tfindhisseat.Situation2:Apassengerdoesn’twanttositnexttotheemergencyexit.Situation3:Apassengerputshisbaggageintheaisleforhisinsecurity.ⅢWorkinpairs.ChooseoneoWarmUpAnnouncementsPart

1Part

2DialoguesinCabinReadingandWritingPart

3Part

4WarmUpAnnouncementsPart1PaCabinCrewCabincrewisthepeoplewhoareworkingwiththepassengersinthecabin.Theyattendtopassengers’needsthroughouttheflight,servingrefreshmentsandsellduty-freegoods,socustomerserviceisvital.Theyareexpectedtobefriendly,enthusiasticandcourteousatalltimes.Cabincrewcanalsobedividedintotwogroups:theseniormemberiscalledchiefdirectororpurserandthosewhoworkundertheseniormemberarecalledcabinattendants.Text1CabinCrewText1Aqualifiedcabinmustbewiththeloftygoalandpassion.Butthat’snotenough.Highlevelofprofessionalismandhard-workingattitudeareamust.Languageisalsoimportant,andanexcellentcabincrewmustbeabletocommunicatewithpassengersinEnglishfluentlywhoarenotsharingthesamelanguage.Cabinattendantsshouldcarryoutarangeofduties: Attendingapre-flightbriefing,concerningweather,altitudes,routes,emergencyprocedures,crewcoordination,foodandbeverageservicesoffered,andnumbersofpassengers.Clearrespectivetasksforthecomingflight. Checkingtoensurethatfood,beverages,blankets,readingmaterials,first-aidkits,emergencyequipment,andothersuppliesareaboardandareinadequatesupply.AqualifiedcabinmustbewithAqualifiedcabinmustbewiththeloftygoalandpassion.Butthat’snotenough.Highlevelofprofessionalismandhard-workingattitudeareamust.Languageisalsoimportant,andanexcellentcabincrewmustbeabletocommunicatewithpassengersinEnglishfluentlywhoarenotsharingthesamelanguage.Cabinattendantsshouldcarryoutarangeofduties: Attendingapre-flightbriefing,concerningweather,altitudes,routes,emergencyprocedures,crewcoordination,foodandbeverageservicesoffered,andnumbersofpassengers.Clearrespectivetasksforthecomingflight. Checkingtoensurethatfood,beverages,blankets,readingmaterials,first-aidkits,emergencyequipment,andothersuppliesareaboardandareinadequatesupply.Aqualifiedcabinmustbewith Verifyingthatfirst-aidkitsandotheremergencyequipment,includingfireextinguishersandoxygenbottles,areinworkingorder. Welcomingpassengersonboardanddirectingthemtotheirseats.Assistingpassengersinplacingcarry-onluggageinoverheadorunder-seatstorage. Determiningspecialassistanceneedsofpassengerssuchassmallchildren,theelderly,orthedisabled. Demonstratingsafetyprocedurestopassengers. Checkingallpassengerseatbeltsaresecurepriortotake-off. Makingannouncementsonbehalfofthepilotandansweringpassengers’questionsduringtheflight. Servingmealsandrefreshmentstopassengers. Reassuringpassengerswhensituationssuchasturbulenceareencountered. Completingpaperwork,includingwritingaflightreport.Theworkofcabincrewcanbestressfulanddemanding,butitcanalsobevaried,interestingandrewarding. Verifyingthatfirst-aidkitLearnthewordsintheboxandthencompletethesentenceswiththem.Changetheformifnecessary.1courteous adequate supply encounterdivide direct priorto announcement1.The________offoodandbeveragesshouldbeverifiedbeforetheflighttakesoff.2.Thecabincrewcanbe__________intothechiefdirectorandcabinattendants.3.Thepassengersbecameanxiouswhentheflight____________turbulence.4.Cabinattendants’smileand_________behaviorscanmakethepassengersrelax.suppliesdividedencounteredcourteousLearnthewordsintheboxand5.“Goodafternoon,ladiesandgentlemen.WelcomeaboardChinaEasternAirlines’flightMU3516fromBeijingtoShanghai...”theflightdirector___________.6.Itisthecabincrew’sdutytocheckwhetherallpassengers’safebeltshavebeensecured_________take-off.7.Afterboarding,thecabinattendantswill_______thepassengerstotheirseats.8.Therearesome_________beveragesintheflight.Ifyouwanttobuy,youcanaskthecabinattendantsforhelp.announcedpriortodirectduty-free5.“Goodafternoon,ladiesandReadthetextagainanddecidewhetherthefollowingstatementsareT(true)orF(false).21.Cabincrewshouldhaveprofessionalknowledgeandgoodworkingattitude.2.Onlythepilotcanmakeannouncementsduringthewholeflight.3.Cabinattendantsreceivetheirtasksinthepre-flightbriefings.4.Assoonaspassengersleavetheflight,cabincrewaccomplishtheirduties.5.Thewriter’sattitudetowardstheworkofcabincrewispositive.TFTFTReadthetextagainanddecideThinkaboutthequestionsbelowandthenwriteapassage.31.What’syouropinionofcabinattendants?2.Whatshouldyoudoifyouwanttobeaqualifiedcabinattendant?ThinkaboutthequestionsbeloText2CabinServiceCabinattendantsmakeface-to-face1contactwithpassengers.Theirprofessional2image3reflects4theairlines’serviceimage.Passengers’opinionofanairlineisbasedon5theirwords,behaviorsandservicestandard6.Cabinattendantsshouldpossess7essential8qualifications9fortheirwork,aswellastherigid10physical11requirementssuchasheightandvision12.Thequalityofcabinserviceisjudged13onthefriendliness14,courtesy15andappearance16ofthecabinattendants.Text2CabinServiceFirst,cabinattendantsshouldenjoytheirwork.Theyaredoinganexcitingandchallenging17job.Theyshouldbefriendlyandhelpfultopassengers.Theymustkeepsmilingduringtheirwork,forasmileisagoodwaytohelppassengersrelax.Theymustalsoprovidecourteousandefficientservicetothepassengers.Second,awarmconcern18forthepassengersisanecessaryqualificationforpassengerservicework.Dignity19,warmthandasincerelikingforthepassengersarethebestqualities.First,cabinattendantsshouldReadthetextandchoosethebestanswer.11.Howdopassengersgettheiropinionsoftheairlines?A.Cabinattendants’speech. B.Cabinattendants’behavior.C.Cabinattendants’servicestandard. D.Alloftheabove.2.TheexcellentqualityofcabinserviceisNOTjudgedon____.