ISO 9001质量手册英文版(ISO 9001 Quality Manual)

ISO9001：2000QUALITYMANUALWOLSTENHOLMEINTERNATIONALLIMITEDCONTENTS1.0ScopeoftheQualityManagementSystematWolstenholmeInternationalLimited1.1StatementofQualityPolicy2.0QualityManagementSystemDocumentedProcedures2.1 DocumentControl2.2 ControlofQualityRecords2。3 InternalQualityAudits2.4 ControlofNonconforming Product2。5 CorrectiveAction2.6 PreventativeAction3。0QualityManagementSystemProcessesandInterrelations3。1OrganisationCharts3.2Responsibilities3.3InterrelationofProcesses3。4Processes1.0ScopeoftheQualityManagementSystematWolstenholmeInternationalLimitedWolstenholmeInternationalLimitedisaCompanywithalong—standingsuccessfulhistoryofsupplyingmetalpowders，pastes,pellets,varnish,offsetink，flexographyinkandotherrelatedproductsforuseinalargerangeofapplications,onaworldwidebasis。ThescopeoftheQualityManagementSystemencompassesallactivitiesontheDarwenSite.TheMetallicPowdersOperationatDarwenisresponsibleforthemanufactureandsupplyofmetalpowdersandpigmentsmainlyinaluminium,copperandbrass(bronze)basedalloys，foruseinprinting,inks，plasticsandotherindustrialandengineeringapplications。TheInkOperationatDarwenisresponsibleforthemanufactureofawiderangeandtypeofprintingink,'one-pack’goldink,varnishandrelatedprintingproducts.AllproductionprocessesatDarwenarevalidatedbeforeleavingthesiteandassuchsub—clause7.5。2isexcluded。TheoveralloperationatDarweniscontrolledbytheInk&PrintbusinessunitandtheIndustrialbusinessunit。TechnicalServiceandResearchandDevelopmentarevitaltothefuturedevelopmentoftheCompany,togetherwithunderstandinganddevelopingnewproductsandapplicationsforourcustomers。Themanufacturing,technicalandadministrationfunctionsoftheCompanyarebasedinDarwen，Lancashire,Englandandemploysome210staffatthatlocation.ThroughtheapplicationofQualityManagementSystemsandCompanywidetrainingprogrammes，WolstenholmeInternationalLtd。iscommittedtoensuringcontinuousimprovementstobothitsprocessesandproducttechnology。WOLSTENHOLMEINTERNATIONALLTD.QUALITYPOLICYWolstenholmeInternationalLimitediscommittedtotheprovisionofcustomersatisfaction。Qualityineverythingwedoisthecentralingredientintheabovecommitment.OurcommitmentgoesbeyondmaintainingaqualitysystemwhichfullycomplieswiththerequirementsofBS—EN-ISO9001.Wearecommittedtoachieving,maintainingandimprovingoverallorganisationalperformanceandcapabilitiesbytheapplicationoftheprinciplesoutlinedinBS—EN-ISO9004:2000Wewillmaintainandcontinuouslyimproveourqualitymanagementsystembythesettingofmeasurablequalityobjectivesthroughouttheorganisationandvigorousinternalaudits。Wewillreviewourperformanceatregularmanagementreviews.Additionalinputstothesereviewswillalsoincludecustomerfeedback，processperformanceandproductconformance.Theprimeoutputofthereviewwillbetoensurecontinuingcustomersatisfactionandimprovementofproducts.Aspartofthiscommitmentwewillidentifyandmeetthetrainingneedsofouremployees,soensuringthattheneedsofourcustomersaremet。ThisPolicywillbemadeavailablethroughoutourorganisationtoensurethatthecommitmenttoourcustomersisclearandwidelyunderstood.ChrisRavenscroftManagingDirector2。0QUaIityManagementSyStemDOCUmentedPrOCedUreS2。1.DOCUmentControlAllqualitysystemdocumentationwillbemadeavailableviasupervisionintheTriangleISOAchieverPlusdatabases.Alldocumentsrelatingtothequalitysystemwillbecontrolled。ChangestoqualitysystemdocumentationmaybeproposedbyanymemberoftheCompany.SuchproposedchangeswillbereviewedbytheManagementRepresentativewhowillliaisewithotherqualitysystemdocumentationusersasnecessary。DeadTriangleISOAchieverPlusdocumentswillbearchivedwithinthedatabases.REF:ControlofQuality/EnvironmentalDocuments—WIQSP。1DOCUmentControlWIQSP.1NNocontrolControlledDocumentNDocumentowner

controls

documentidentity

anddistributionDocument

Ownercontrols

document,

establishesand

maintains.AdequcyPriortoissueDocumentReviewDocument―MavailabilityatpointofuseRemovalof

obsoleteChangesto

documentand

revisionstatus

identifiable专业收集精品文档售您的最好选择►EndControlofQUaIityReCOrdSAllqualityrecordswillbemaintainedandcontrolledoTherecordswillbelegibleandstoredinsuchamannerastoprotectthemfromdamage,lossanddeterioration.Qualityrecordswillalsobestoredandclearlylocatedinsuchamannerastofacilitateeasyretrievalofinformation.REF：ControlofQuality/EnvironmentalRecords-WIQSP。2RecordControlWIQSP.22。3InternalQualityAuditsInternalauditswillbecarriedoutinaccordancewithCompanyproceduresandwillbeconductedforanyofthefollowingreasons：-Onascheduledbasis.Asaresultofacustomercomplaint（partorfullaudit）Asaresultoftheneedfornewprocedurestoaccommodatenewbusinesssituations。Un-scheduledAuditsasrequestedbytheOperationsDirectororManagementRepresentative。Follow-upaudits（partorfullaudits）willtakeplaceinordertoestablishtheeffectivenessofrelevantauditrelatedCorrectiveActionRequestspreviouslyraised。ThemanagementofinternalauditswillbetheresponsibilityoftheManagementRepresentative，whowillalsoberesponsibleforensuringthatanynecessarycorrectiveactionsaresatisfactorilyimplementedandclosedoutintherelevantdepartmentbythedeclareddeadlinedate.Internalauditswillbecarriedoutaslaiddownintheinternalauditschedulebytrainedpersonnelhavingnodirectinvolvementwiththedepartment，sectionorfunctionbeinginternallyaudited.Ifforanyreasonanauditcannotbecompletedasscheduled,theManagementRepresentativewillre-scheduleasrequired。REF：InternalAudits-WIQSP.3ControlofNon-ConformingProductsAllnon—conformingproductswillbeclearlyidentifiedwiththerelevantidentificationlabel，orheldinclearlyidentifiedareasandremovedfromnormalproductionorstorageareastoawaitadisposaldecision。Whereproductsarethoughttobemarginallysuspect，andre-inspectionorre-testingrequired，theywillbeclearlyidentifiedassuchandonlyreleasedforusesubjecttopassingthere-testingstageandasuitableenduseidentified.Whereproductsarefoundtobeoutsidespecification，theymaybere—workedinaccordancewithrelevantprocedures，orconcessionsoughtfromthecustomer。CorrectiveandPeventitiveactionswillbeimplementedwherenecessarytodeterminetherootcauseofthenon-conformance.Non—conformingproductsdetectedatthegoodsinwardstagewillberejected，andthequestionofdisposaldiscussedwiththesupplier。ThesupplierwillbeadvisedoftherejectionbythePurchasingDepartment.REF：ControlofNon-ConformingProducts—WIQSP。4a,4band4cControlofAluminiumNon-conformingProductControlofBronzeNonConformingProductWIQSP.4BControlofInkNon-conformingProductYDrum/label

asrejectArrangeoffsite

disposalDespatchto

theCustomerGoodsreturned

byCustomer专业收集精品文档，您的最好选择COrreCtiVeACtiOnCorrectiveactionwillberaisedasaresultofnon-conformancesidentifiedduringinternalaudits,whensuppliersprovidedefectivematerialsorservices,whencustomershavecausetocomplainorfollowingin-progress/finalinspection.Correctiveactionrequestsmayalsoberaisedinanefforttoimprovecurrentworkingpractises。CorrectiveactionsandcustomercomplaintswillbereviewedatManagementReviewMeetings.Whennon-conformingproductsorservicesareidentified,therootcauseoftheproblemwillbeinvestigated,correctiveactiontakenandpreventativemeasuresinitiatedtoprecludearecurrence。REF：CorrectiveAction-WIQSP.5COrreCtiVeACtiOnWIQSP.5Nonconformity

identifiedPreVentatiVeACtiOnCorrectiveactionistakenasaresultofProductorprocessnonconformity.Itishenceareactivemeasureanddoesnotnecessarilypreventfurthernonconformance.Preventiveactionaimstoidentifyproductorprocessconformitybeforesuchaneventhappensand.isthusaproactivemeasureoTherequirementforpreventiveactionisestablishedbytheanalysisandreviewofmeasurementdatawithintheCompany。AllsuchdatawithintheCompanywillbesubjecttoevaluationastotherequirementforpreventativeactionstobetakeninorderthatpotentialprocessesorproductnonconformitiesareidentifiedoREF:PreventativeAction—WIQSP.63。0QUaIityManagementSyStemSPrOCeSSeSandInterreIationsINWOLSTENHOLMEINTERNATIONALLTDW

WOLSTENHOLME

ΓNΓΓE1RNA-1∏IONALLTDWWOLSTENHOLMEINTERNATIONALLTD2ResPonsibitiesManagingDirectorTheManagingDirectorisresponsibletotheWolstenholmeInternationalLtdBoardofDirectorsandhasoverallresPonsibilityforallComPanyoPerationssuchassales，quality,designanddeveloPmentoftheProducts/servicessuPPliedtothecustomer.OPerationsDirectorTheOPerationsDirectorisresPonsibletotheManagingDirectorforallProductionandengineeringoPerations.TheOPerationsDirectoralsorePortstotheBoardofManagementontheoPerationoftheISO9001QualitySystem.SARA（ManagementRePresentative）TheSARAManagerisresPonsibletotheOPerationsDirectorfortheuPkeePandmaintenanceofthequalitysystemtotherequirementsofBS—EN—ISO9001:2000TheSARAManager（MR）rePresentstheComPanyonallqualityassurancematters,Pertinenttothequalitysystemasestablishedbythecontractrequirements,regulatoryrequirementsandqualityPoliciesandProcedures.TheSARAManager（MR）hasthePrimaryresPonsibilitytostructurethequalitysystemwhichwillinvolveallsectionsandalsotoensurecomPliancewithallqualitysystemrequirements.SPecifically,theManagementRePresentativeisinvolvedinareassuchas：-DraftingthePolicyonqualityassuranceoftheComPanyalongwiththeOPerationsDirector.SettingthequalitymanagementobjectivesoftheComPany.RePortingonthePerformanceoftheQualitySystematManagementReviewMeetings.DeterminingandrePortingthePrinciPlecausesofqualitysystemnon—conformances.MonitoringthequalitysystemtodeterminewhereimProvementsareneededandmonitoringthenecessary correctiveaction。MaintaincontactwiththeexternalRegistrationBodyonmattersrelatingtotheoPerationoftheQualitySystem.SARAManagerisresponsibletotheOperationsDirectorfortheupkeepandmaintenanceofalltheISOSystemsandtheCompanyHealthandSafetyPolicy.TheSARAManagerisalsoresponsiblefordrivingtheE,H&SpolicieswithintheCompany.TechnicalDirectorsTheTechnicalDirectorsforpigmentsandinksareresponsibletotheManagingDirector。。andinkandprintDirectorrespectivelyforensuringthatprocessesandequipmentaredesignedanddevelopedsuchthatproductofthehighestattainablequalityisproducedconsistentlyandefficiently.HumanResourcesandAdministrationManagerTheHumanResourcesandAdministrationManagerreportstotheManagingDirectorandisresponsibleformanagingallaspectsofthepersonnelfunction，whichincludesthefacilitating，co—ordinating,recordingpersonnelissuesandtraining，withinWolstenholmeInternationalLtd.InkManufacturingManagerTheInkManufacturingManagerisresponsibletotheOperationsDirectorforthecontrolofstocks，manpowerandtheprocessnecessarytoproduceproductstothecorrectspecificationwithinagiventime.SalesDirectorsTheSalesDirectorsareresponsibletotheManagingDirectorforensuringthatcustomers’requirementsforthesaleofprinting/industrialpowders,pastes，pellets，inks，varnishesandrelatedCompanyproductsaretaken，reviewedanddealtwithefficiently.UKFinancialControllerandPurchasingManager.TheUKFinancialController&PurchasingManagerisresponsibletotheFinancialDirectorfortheeffectivecontrolandreportingofmanufacturingcostsincurredbythemanufacturingfacilityattheDarwensite。ThereisalsoaresponsibilitytotheFinancialDirectorfortheeffectiveandeconomicprocurementofrawmaterialsandconsumablesusedinthebusinessoftheCompany。ResearchandDeveloPmentManagersResearchandDevelopmentManagersareresponsibletoTechnicalDirectorsformanagingResearchandDevelopmentprojects，maintainingcustomercontactduringtheprojectdevelopmentstagesandthegeneralrunningofresearchlaboratories。BronzeManufacturinclManacIer/OffsetInkR&DManagerTheBronzeManufacturingManagerandOffsetInkR&DManager(inkoperations)areresponsibletotheTechnicalDirectorsfortheagreementofspecificationswiththecustomer,andensuringthatthereisafacilitytocontinuouslymonitorandinspecttheproducttoensurethatallsuchrequirementsaremet。CustomerServicesManagerTheCustomerServicesManagerisresponsibletotheOperationsDirectorfortheoperationofCustomerServicestogetherwithateamofadministrators。ProductionSuPervisionProductionissupervisedinordertoensurethatoperationsarecarriedoutinlinewithprocesscontrolworkinstructionsandthatcustomerrequirementsaremetbywayofourcompliancewithsalesspecifications.3。3InterelationofProcessesWolstenhol