国开电大本科《管理英语4》机考真题(第十二套)

国开电大本科《管理英语4》机考真题（第十二套）说明：整理于2023年7月170；适用于2024年1月国开电大期末机考。第—玄土麦絲用话（单选题）1-5题:选择正确的语句完成下列对话。—CouldIborrowyouriPadforafewhours?— .Enjoyyourtime.No,IamsorrySure,hereyouareltdoesn'tmatter偌案］B—Don'tworry.Mum.Thedoctorsaiditwasonlyacommoncold.— !TiltellDadthere'snothingserious.WhatareliefHowsurprisingI'msosorry［答案］A—Ithinkwe'llhavetotalklater.Tvegottogonow.Greatseeingyou. NicemeetingyouGoodideaYoumustbejoking［答案］A—Youhavetobelieveinyourself.Nooneelsewill,ifyoudon't.― .Confidenceisreallyimportant.It'snotmycupofteaIdon'tthinksoIcouldn'tagreemoreI答案1C—Scott,I'dliketohaveyouropinionsaboutmywrittenreport.— .ButIhaveonesuggestion.That'sagoodideaYouaretoomodestltlooksfinetomeI答案］C第二女塁,壶J汇⑤偌构（单选题）1・15题:阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项.1It’SaboutmynewroleasprojectcoordinatorthatI'm .takingofftakingontakingaway偌案］B2-Theresponsibilitiesinhandbook thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.implyindicateinterrupt［答案］Bhavenoidea youmean.whatthathow偌案］AMenandwomenintheteamareinterestedindifferentthings,weshouldavoid themsomethingtheydon'twant.givegivingBeingableto［落案］BThedirectorsaystome," arguewithcustomers."DoCan'tDon'tI答案1C fosteracreativeculture,itisimportanttofindtherightemployeesduringtherecruitmentprocessandbringthemintothecompany.WiththepurposeofInorderthatInordertoI答案］CRegularandconcretefeedbackisimportantwhen withaworkerwhoisnotperforminguptoherpotential.todealdealingdealt［答案］B8-Theireconomyisexport .orientedorientatingorientation［答案］APlease yourhandifyouhaveanyquestionatall.raiserisearise［答案］AAtarough ,wewilltakeanotherfourweekstofinishthisplan.estimatevalueamount［答案］A11Greateremployeesatisfaction higherperformance.distributestoattributestocontributestoI答案］Cthinkabigpartofitis weknowhowtohavefunonthejob.thatwhichwhyI答案1A13.ThedemandsandrequirementsplacedontheCEOofSonyaredifferentfrom onthemanagerofyourlocalWendy'srestaurant.thesethosewhichI答案IB14，Theleader atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.exceedsexcellenlexcels［答案］C15.A11the guestsareseatedinthefrontrow.distinguishingextinguishingdistinguished［答案］C第三火敏.阈垓理解(选择题)1题:阅读下列短文，从A、B、C三个选项中选出一个正确答案。l.Themeaningof"communication"goesalotdeeperthanpeopleoftenthink.Communicationisaboutconceiving,sending,receiving,andinterpretingmessagesaswellasconfirmingreceptionofthesemessages.Afailureatanypointinthischaincanresultinineffectivecommunication.Ineffectivecommunicationcanbedisastrous.ThereisafamousstoryofaBritishArmyCommanderwhosentthemessage“Sendreinforcements,we'regoingtoadvance.''backtohisCommandCenter,throughalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithad“mutated"tobecome―"Sendthreeandfbur-pence,we'regoingtoadance."Thereinforcementsneverarrived.Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayChineseWhisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.•Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringenoughintelligenceaboutitsmarketor(mostoften),theinformationisnotreachingtherightpoints.Thefirmwillnotbeallocatingresourcesinstepwiththeshiftsindemand.Ifdemandisrisingbulthefirmissufferingfromallocativecommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.Iftheinversehappens,therewillbeasurplusofstocksandoverstaffing.•Thesecondtypeisexecutivefailure,wherecommunicationtotriggerspecificevents/actionsiseitherlate,lackingorinerror.Thesymptomsofthisareagenerallossofdirectioninthecompanyordepartments,alossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.•Thefinaltypeishumanfailure.Thisoccurswhenthegeneralcultureofabusinessortherelationshipsbetweenparticularindividualsordepartmentsdonotfostereffectivecommunication.Thisleadstoalienatedstaff,anincreaseinstaffturnover,anincreaseinabsenteeismandgeneralfrustrationamongstaff.Creativity,especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.於*441易5个小4U#羹。L做嵐右边的涿齢泰健.5小供UK诔*泉徴泰//［选择题］♦Whatdocsthephrase"confirmingreceptionofthesentmessages''meaninParagraph1?Tomakesurethatthemessagesaresenttotherightreceivers.Tomakesurethatthemessagesarefullyunderstood.Tomakesurethatthemessagesarecorrectlyunderstoodbytherightreceivers.［答案］C［选择题］・InthefamousBritishArmyCommanderstory,whichstepprobablywasrightinthecommunicationchain?Conceiving.Sending.Receiving.I答案1A［选择题］♦WhatisChinesewhispers?WhowhispersinChinese.Agametopassmessagesaroundinawhisper.Chinesepeoplewhodon'tnormallytalkveryloudly.倦案］B［选择题］.Whendoes'4allocativesuccess',happen?Therightinformationgoestotherightplace.Acompanygathersinformationfromunderstaffingdepartments.Thecorrectinformationwillbesentbytherightdepartment.［答案］A［选择题］♦Accordingtothelastparagraph,whatresultwillbecausedbyhumanfailure?Increasingcreativityacrossdepartments.Inadequatecommunicationbetweendepartments.Increasingcustomercomplaints.偌案］B第四火盟、闻锭理解（判断题）1题:请根据短文内容判断给出的语句是否正确，正确的写“T,错误的写％”。1.PerformanceManagementandPerformanceAppraisalPerformancemanagementaimstoacknowledgeemployeeachievements,supportlheirpersonalandprofessionaldevelopment,andmotivateandempowerthemtoperformtheirworkeffectively.Performancemanagementhelpsemployeestodeveloptheirunderstanding,knowledgeandskillssothattheycancontributetotheachievementoftheenterprise'sgoalsandgainpersonalandjobsatisfaction.Itisavitalpartofanyqualityhumanresourcesystem.Everyenterprisewantsandshouldexpecthighperformancefromeachemployee.Theelementsofacompetency-basedperformancemanagementsystemwill,ifimplementedwell,enablehighperformancewhichwilldefineenterpriseandpersonalsuccess.Usingperformancemanagementprocesses,anenterprisecanbebelterplacedtomeetcompetitivechallenges.Thisisdoneby:•identifyingthecriticalpositions•determiningthemostimportantcompetenciesfbrthosepositions•providingtheeducation,trainingandfeedbackrequiredbyemployees•holdingeachpersonaccountablefbrtheirresults55Thekeytotheperformancemanagementprocessis'performanceappraisal'.Performanceappraisalissimplyanevaluationofhowwellanemployeeperformshisorherjobcomparedtoasetofpredeterminedstandards.Itisasystematicprocessoffeedbackonanemployee'sworkperformance,andagreementtofuturetrainingplans,jobgoalsandjobaspirations.Tobeeffective,aperformanceappraisalneedstohaveasetofagreedcriteriathatwillbethebasisoffeedbackaswellasofsettingfuturegoals.Unitsofcompetencyprovideaveryeffectivetoolforsettingbenchmarksorcriteriaforworkperformance.Theperformancecriteriawithinunitsofcompetencycanbeusedasmeasurestoassessagainstinaperformanceappraisalorreview.於引极■/4墓*5个小4L,*羹«1做很蔑承看it的#做泰建5个被4LJL承痛皐做本//［判断题］♦Performancemanagementisaveryimponampanofanyqualityhumanresourcesystem.I答案IT［判断题］・Allenterprise［判断题］♦Theaimofperformancemanagementistopunishunqualifiedemployees［判断题］・Allenterprisecanbebelterplacedtomeetcompetitivechallengesbyprovidingtheeducation.training,andfeedbackrequiredbyemployees,forexample.［答案］T［判断题］♦Everyenterprise［判断题］♦Everyenterprise［判断题］♦“Performancemanagement”isalsocalled“performanceappraisal”.［答案］F第五女塁、作夂寂Writeanessaywithatleast100wordson'TheImportanceofHavingaSenseofTeamResponsibility''.标准答案一：ThereisnodoubtthatTeamResponsibilityplaysanindispensableroleinpersonaldevelopment,forinstance,intheworkplace.Thereareseveralfactorsaccountingfbrthisperspectiveand(hefollowingarethemosttypicalones.Firstandforemost,astrongsenseofTeamResponsibilityishelpfultodevelopharmoniousinterpersonalrelationships.Asweallknow,weareverylikelytospendmoretimewithourcolleaguesthanourfamiliesafterenteringtheworkplace.Therefore,thesoundworkingatmosphereandinterpersonalrelationshipsamongemployeesarecrucialtobothphysicalandmentalpleasure.Inaddition,TeamResponsibilitycanimproveefficiency.Inthefast-pacedmodernsociety,timeismoneyandefficiencyholdsthekeytosavingtime.Asthesayinggoes,twoheadsarebetterthanone.SogreatimportanceshouldbeattachedtothecultivationofthesenseofTeamResponsibilityandwewilleventuallybenefitfromit.Fromwhathasb