电子书客户投诉留言模板和处理订单模板

1、当买家光顾你店铺,询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。尽量在初步沟通时把产品元素介绍清楚，范例参考:Hello,mydearfriend.Thankyouforyourvisitingtomystore,youcanfindtheproductsyouneedfrommystore.Iftherearenotwhatyouneed,youcantellus,andwecanhelpyoutofindthesource,pleasefeelfreetobuyanything!Thanksagain.2、鼓励买家提高定单金额和定单数量,提醒买家尽快确认定单时可参考:Thankyouforyourpatronage,ifyouconfirmtheorderassoonaspossible,Iwillsendsomegifts.Agoodnews:Recentlytherearealotofactivitiesinourstore.Ifthevalueofgoodsyoubuycounttoacertainamount,wewillgiveyouasatisfieddiscount.3、交易进行中，通知买家去参看物流情况时，可参考：Thegoodsyouneedhadbeensenttoyou.It'sonthewaynow.Pleasepayattentiontothedeliveryandsignassoonaspossible.Ifyouhaveanyquestions,pleasefeelfreetocontactme.4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：Thankyouforyourpurchase,Ihavepreparedyousomegifts,whichwillbesenttoyoualongwiththegoods.Sincerelyhopeyoulikeit.I'llgiveyouadiscount,ifyouliketopurchaseanotherproducts.5、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。Hifriend,RightnowChristmasiscoming,andChristmasgifthasalargepotentialmarket.Manybuyersboughtthemforresaleintheirownstore,it‘shighprofitmarginproduct,hereisourChristmasgiftlink,Pleaseclicktocheckthem,ifyouwanttobuymorethan10pieces,wealsocanhelpyougetawholesaleprice.Thanks.Regards您好！

在圣诞节来临之际，圣诞礼品将是一个热销产品。很多买家从我们这进货到他们自己的商店里出售。这个产品的利润不错。以下是我们圣诞产品的介绍，请点击了解。10个起批我们将给您批发的价格.6、货物断货，货物偶尔的断货只要认真解释一下，买家能够理解，最好的办法是告诉买家自己会积极尽量帮他找到她所需要的产品，同时向他介绍类似的款式供其选择Hifriend,Wearereallysorrythattheshoesyouorderisoutofstockatthemoment.Iwillcontactthefactorytoseewhentheyaregoingtobeavailableagain.Iwouldliketorecommendyousomeotherprettyshoeswhichhavethesamestyle.Hopeyoulikethemaswell.Youcanclickonthefollowinglinktocheckthemout.Ifthere’sanythingIcanhelpPleasefeelfreetocontactus.Regards您好!

我们已经重新设置了价格。在原有价格的基础上，又给您了15%的折扣。我们提供的价格比市场价要低，在这个产品上，我们没办法给出更低的价格了。希望你能接受这个价格，如果有任何问题，请和我联系。谢谢！7、大量订购询问价格，大量订单询盘，买家若是赶上采购季我们一定要抓住机会，对他们的回复要一定要详尽，内容一般包括样品的价格、样式、采购量和相应的价格，这个报价建议是包括运费的，而且价格要相对有优势，给买家感觉是给他的一个优惠。HifriendsThankyouforyourinquiry,weverymuchhopetocompletetheorderwithyouforme,hereistheproductslinkyouneed,ifyoubuy100pieces,wecangiveyouawholesaleprice,$25/piece.Ifyouhaveanyidea,Pleaseletusknow,andwewilltryourbesttohelpyou.Lookingforwardtoyourreply.Regards

谢谢您的询盘，我们非常希望能够与您完成此笔订单，下面是我对您所需要的产品的介绍，如果您一次购买100件，我们可以给您一个批发价格，每件25元.如果您有任何的问题，请和我沟通。我会竭尽所能来帮助你。期待您的答复。8、海关问题，某些国家海关的严格检查造成货物延误，建议及时通知买家，及时的沟通让买家感觉你是一直在跟踪货物的状态，并是一位负责的卖家，以免置之不理造成误会。DearfriendsWereceivednoticeoflogisticscompany,nowyourcustomsforlargeparcelperiodicallyinspectedstrictly,inordertomakethegoodssenttoyousafety,wesuggestthatthedelayinshipment,wishyouaconsenttoagree.PleaseletusknowassoonaspossibleThanks亲爱的朋友

我们接到物流公司的通知，现在贵国的海关对大量邮包进行定期的严格检查，为了使货物安全的送达到贵处，我们建议延迟几天发货，希望征得您的同意。希望尽快得到您的回复9、退、换货问题。Dearfriend,I'msorryfortheinconvenience.Ifyouarenotsatisfiedwiththeproducts,youcanreturnthegoodsbacktous.Whenwereceivethegoods,wewillgiveyouareplacementorgiveyouafullrefund.Wehopetodobusinesswithyouforalongtime.Wewillgiveyouabigdiscountinyournextorder.Bestregards亲爱的朋友,

很抱歉给您带来了不便。如果你不满意的产品,你可以把货物返还追到我们。

当我们收到的货物,我们将给你一个更换或者给你全额退款。我们希望能和你们建立贸易关系。

当您下次购买时，我们将给您最大的折扣。催促下单，库存不多DearX,Thankyouforyourinquiry.Yes,wehavethisiteminstock.Howmanydoyouwant?Rightnow,weonlyhaveXlotsoftheXcolorleft.Sincetheyareverypopular,theproducthasahighriskofsellingoutsoon.Pleaseplaceyourorderassoonaspossible.Thankyou!Bestregards,(name)回应买家砍价Dearx,Thankyouforyourinterestsinmyitem.Iamsorrybutwecan’tofferyouthatlowpriceyouaskedfor.Wefeelthatthepricelistedisreasonableandhasbeencarefullycalculatedandleavesmelimitedprofitalready.However,we’dliketoofferyousomediscountsonbulkpurchases.IfyourorderismorethanXpieces,wewillgiveyouadiscountofxx%off.Pleaseletmeknowforanyfurtherquestions.Thanks.Sincerely,(name)断货(outofstock)DearX,Wearesorrytoinformyouthatthisitemisoutofstockatthemoment.Wewillcontactthefactorytoseewhentheywillbeavailableagain.Also,wewouldliketorecommendtoyousomeotheritemswhichareofthesamestyle.Wehopeyoulikethemaswell.Youcanclickonthefollowinglinktocheckthemout.://aliexpress…Pleaseletmeknowforanyfurtherquestions.Thanks.BestRegards,(Yourname)因为周末导致回复不够及时,先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。DearX,Iamsorryforthedelayedresponseduetotheweekend.Yes,wehavethisiteminstock.Andtoshowourapologyforourdelayedresponse,wewillofferyou10%off.PleaseplaceyourorderbeforeFridaytoenjoythisdiscount.Thankyou!Pleaseletmeknowifyouhaveanyfurtherquestions.Thanks.BestRegards,(Yourname)关于支付选择escrow，提醒折扣快结束了HelloX,Thankyouforthemessage.Pleasenotethatthereareonly3dayslefttoget10%offbymakingpaymentswithEscrow(creditcard,Visa,MasterCard,moneybookersorWesternUnion).Pleasemakethepaymentassoonaspossible.Iwillalsosendyouanadditionalgifttoshowourappreciation.Pleaseletmeknowforanyfurtherquestions.Thanks.Bestregards,(Yourname)合并支付及修改价格的操作

DearX,Ifyouwouldliketoplaceoneorderformanyitems,pleasefirstclick"addtocart",then“buynow”,andcheckyouraddressandorderdetailscarefullybeforeclicking“submit”.Afterthat,pleaseinformme,andIwillcutdownthepricetoUS$XX.Youcanrefreshthepagetocontinueyourpayment.Thankyou.Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.BestRegards,(Yourname)提醒买家尽快付款模板DearX,Weappreciatedyourpurchasefromus.However,wenoticedyouthathaven’tmadethepaymentyet.Thisisafriendlyremindertoyoutocompletethepaymenttransactionassoonaspossible.Instantpaymentsareveryimportant;theearlieryoupay,thesooneryouwillgettheitem.Ifyouhaveanyproblemsmakingthepayment,orifyoudon’twanttogothroughwiththeorder,pleaseletusknow.Wecanhelpyoutoresolvethepaymentproblemsorcanceltheorder.Thanksagain!Lookingforwardtohearingfromyousoon.BestRegards,(Yourname)DearX,Weappreciateyourorderfromus.Youhavechosenoneofthebestsellingproductsinourstore.It’sverypopularforitsgoodqualityandcompetitiveprice.Rightnow,weonlyhaveXlotsoftheXcolorsleft.Wewouldliketoinformyouthatthisproducthasahighriskofsellingoutsoon.Wenoticedthatyouhadn’tfinishedthepaymentprocessfortheorder.We’dliketoofferyoua10%discountonyourorder,ifyoupurchasenow,toensurethattheproductdoesn’tsellout.Wewillshipyourorderwithin24hoursonceyourpaymentisconfirmed.Ifyouneedanyhelporhaveanyquestions,pleaseletusknow.BestRegards,(yourname)PS:WeareoneofthebiggestsuppliersonAliExpress.Withmorethan3years’experienceinworldtrade,weareabletoprovidethebestprices,thehighestqualityandthesuperiorservice.Weinspectourproductsbeforeshippingthemoutandprovidea1yearwarrantyforallproducts.Wepromisetogiveyouafullrefundiftheproductsarenotasdescribed.Ifyouhaveanyquestions,pleasecontactus;wearehappytohelpyou.

订单超重导致无法使用小包免邮的回复

DearX,

Unfortunately,freeshippingforthisitemisunavailable;Iamsorryfortheconfusion.FreeShippingisonlyforpackagesweighinglessthan2kg,whichcanbeshippedviaChinaPostAirMail.However,theitemyouwouldliketopurchaseweighsmorethan2kg.Youcaneitherchooseanotherexpresscarrier,suchasUPSorDHL(whichwillincludeshippingfees,butwhicharealsomuchfaster).Youcanplacetheordersseparately,makingsureeachorderweighslessthan2kg,totakeadvantageoffreeshipping.Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.

BestRegards,

(Yourname)

海关税(customstax)

DearX,

ThankyouforyourinquiryandIamhappytocontactyou.

Iunderstandthatyouareworriedaboutanypossibleextracostforthisitem.Basedonpastexperience,importtaxesfallsintotwosituations.

First,inmostcountries,itdidnotinvolveanyextraexpenseonthebuyersideforsimilarsmallorlow-costitems.Second,insomeindividualcases,buyersmightneedtopaysomeimporttaxesorcustomschargesevenwhentheirpurchaseissmall.Astospecificrates,pleaseconsultyourlocalcustomsoffice.Iappreciateforyourunderstanding!

Sincerely,

(Yourname)

因为物流风险，卖家无法向买家国家发货时给出的回复

DearX,

Thankyouforyourinquiry.

Iamsorrytoinformyouthatourstoreisnotabletoprovideshippingservicetoyourcountry.However,ifyouplantoshipyourorderstoothercountries,pleaseletmeknow;hopefullywecanaccommodatefutureorders.

Iappreciateforyourunderstanding!

Sincerely,

(Yourname)

已发货并告知买家

DearX,

Thankyouforshoppingwithus.

Wehaveshippedoutyourorder(orderID:xxx)onFeb.10thbyEMS.Thetrackingnumberisxxx.Itwilltake5-10workdaystoreachyourdestination,butpleasecheckthetrackinginformationforupdatedinformation.Thankyouforyourpatience!

Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.

BestRegards,

(Yourname)

物流遇到问题

DearX,

Thankyouforyourinquiry;Iamhappytocontactyou.

Wewouldliketoconfirmthatwesentthepackageon16Jan,2023.However,wewereinformedpackagedidnotarriveduetoshippingproblemswiththedeliverycompany.Wehavere-sentyourorderbyEMS;thenewtrackingnumberis:XXX.Itusuallytakes7daystoarrivetoyourdestination.Weareverysorryfortheinconvenience.Thankyouforyourpatience.

Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.

BestRegards,

(Yourname)

如果买家希望提供样品，而贵公司不支持样品时，可以这样回复

DearX,

Thankyouforyourinquiry;Iamhappytocontactyou.

Regardingyourrequest,Iamverysorrytoinformyouthatwearenotabletoofferfreesamples.Tocheckoutourproductswerecommendorderingjustoneunitoftheproduct(thepricemaybealittlebithigherthanorderingbylot).Otherwise,youcanorderthefullquantity.Wecanassurethequalitybecauseeverypieceofourproductiscarefullyexaminedbyourworkingstaff.Webelievetrustworthinessisthekeytoasuccessfulbusiness.

Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.

BestRegards,

(Yourname)

模板五：1）客户投诉没有收到货的模板：、DearRosalinda,

Thanksforyourmessage,hereisyourfriendAshleyfromChwayJerwelry,

wishyouhaveanicedaythere.

Itisapitytohearthatyoustillhavenotreceivedyourparcel,foryourorderjustnowIcheckedourshippingrecord,thetrackingnumberforyourparcelisRA214154254CN,

wesenditoutonOct31th,youcouldtrackitons://usps/

AndjustnowItracked,itshowsthat:Youentered:RA214154254CNYourItem'sStatusYouritemhasbeenprocessedthroughasortfacilityinSHANGHAI,CHINAPEOPLESREPat9:02pmonNovember08,2023.

ItseemsthatyourparcelhasleftChinaonNov8th,Iguesstherewassomethingwronghappened

duringtheshipmentthatleaditdelayed,causeyouknowChristmasandnewyeariscoming,

therearemuchmoreparcelneedstobeshippedout

thanusualtime,thatmayleadmanyparceldelayed,butnormallyitishardlytolost.SoIwonderthatwillyoupleasekindlywaitfor1moreweek?

If

youcouldnotreceiveditafter1week,pleasedonothesitatetocontactmeagain,ifso,Iwouldliketooffermybestservice

,refundorresendispossible,

Iassureyouwillnotbearanylost.

Sosorryfortheinconveniencebroughttoyou,

andlookingforwardtoyourmessageagain

Bestwishes

YourfriendAshley2）客户投诉颜色色差的模板：3）客户投诉款式发错的模板：DearRosalinda,Thanksforyourmessage,hereisyourfriendAshleyfromChwayJerwelry,

wishyouhaveanicedaythere.

Itisapitytohearthatyoureceivedawrongitem,

normallyitishardlytohappen,aswehaveaseriouspackagingteam,

butIknnownothingisimpossbile

,soheretohelpmefindoutthereason,

wouldyoumindtosendmethepictureabouttheitemyoureceived?

Pleasedonotworry,

Iamanhonestseller,

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