2023年服务咨询岗位职责8篇

2023年服务咨询岗位职责8篇

书目

第1篇服务询问顾问岗位职责任职要求

第2篇服务询问师岗位职责

第3篇客户服务询问岗位职责任职要求

第4篇服务询问主管岗位职责

第5篇服务询问顾问岗位职责

第6篇服务询问主管岗位职责任职要求

第7篇客户服务询问岗位职责

第8篇it服务询问顾问岗位职责

客户服务询问岗位职责任职要求

客户服务询问岗位职责

客户服务专员(网络询问方向)上海美迪亚医院投资集团有限公司上海美迪亚医院投资集团有限公司，美迪亚我们集团旗下的昆山综合医院聘请客服专员(网络询问方向)3名:

职责:

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1、通过网络渠道为顾客供应询问服务;

2、回复网站后台客户的留言，做好跟踪服务工作，刚好处理后台预约客户信息，建立客户资料档案，做好客户的回访工作

3、从事过医院电话/网络询问工作优先。

任职要求:

1、有肯定的医学基础，医学、护理或者临床专业，有相关营销或电话询问工作阅历;

2、有男科、妇科、皮肤科、耳鼻喉科、肛肠科、胃肠科等网络询问医生工作者优先，

3、娴熟的计算机应用实力，打字速度快，40字/分钟以上;

4、口齿清楚，良好的营销意识和服务意识，较强的应变实力、协调实力。

5、擅长学习，具有自我认知实力，具有合作意识和团队精神;

服务询问顾问岗位职责任职要求

服务询问顾问岗位职责

询问服务顾问北京安信天行科技有限公司北京安信天行科技有限公司，安信天行任职要求:

1、计算机、网络平安及相关专业，本科及以上学历，2年以上相关工作阅历;

2、有较强的写作、平安方案设计和软课题探讨实力者优先;

3、熟识防火墙、漏洞扫描、网页防篡改、数据备份、防病毒攻击、网络及数据库审计等相关网络学问;

4、熟识系统平安学问(windows、linux、unix等);

5、了解信息平安领域的技术标准及管理标准，驾驭平安评估服务方法;

6、熟识信息平安业务，对客户信息系统生命周期有深化了解，有平安需求分析、平安风险评估、平安等级制定、平安方案设计、平安集成、平安维护、应急响应等平安应用方面的相关学问，有项目实际工作阅历者优先;

7、有较强的自学实力和学习愿望，具备精彩的理解实力和动手实力，严谨的逻辑思维实力和自我管理实力;主动上进、擅长沟通，具备客户服务意识和团队合作精神;

8、具有cissp、cisp、cisa、ccie、ccnp等相关认证者优先。

岗位职责:

1、负责为政府、企业用户供应平安服务询问方案，为客户供应风险评估、等保询问、信息平安管理询问、信息平安体系设计规划和平安解决方案等询问服务;

2、作为项目经理，负责整体项目实施工作，制定把控项目进度和项目质量要求;

3、担当探讨类课题、客户定制化文档编写和培训工作;

4、其他领导交办的工作任务。

服务询问顾问岗位

服务询问师岗位职责

成人英语服务询问师id-30973英孚教化(中国)英域成语言培训(上海)有限公司,ef,ef教化,上海英孚,英孚,英孚教化(中国),英孚教化(中国),英域成职责描述:

维护学校温馨欢乐的学习氛围,为学员制定学习安排,引导和帮助学员适应有效的学习方法并达到他们的目标;保持与顾客的良好沟通与联系,维护学员满足度。

任职要求:

1.你不情愿每天只面对电脑工作;

2.你不情愿墨守成规,按部就班;

3.你希望在广袤的平台找到许多的机会可以提高自己的实力;

4.你享受多元文化的工作环境;

5.你阳光开朗,希望在工作中结交各行各业的挚友;

6.你热忱和善,为人诚信,情愿帮助他人更好的学习英语;

7.你具备良好的沟通实力和技巧;

8.你拥有本科以上学历;英语专业者优先;

9.你拥有1年以上的服务行业或相关岗位阅历。

客户服务询问岗位职责

客户服务部医疗询问官瑞华健康保险股份有限公司瑞华健康保险股份有限公司,瑞华职责描述:

1、负责为客户供应健康管理服务,包括健康询问、健康指导、健康生活方式指导、健康管理方案制定与服务跟踪等;

2、负责健康管理相关的客户教化与互动内容的产生,撰写健康、养生等文章、定制化健康关怀短信、微信互动等;

3、负责健康活动的企划与实施,组织开展疾病预防、健康生活方式指导、慢病管理、康复护理等线上、线下活动;

4、负责就医帮助服务的实施,举荐就医专家,帮助预约并支配后续服务等;

5、完成上级领导布置的其他任务。

岗位要求:

1、具有临床医学、护理学等相关专业高校本科及以上学历,持有医师资格证书或健康管理师证书2年以上,有全科医生、养分、公共卫生、健康管理工作阅历者优先;

2、具备良好的中、英文语言组织实力、沟通表达实力和文案撰写实力;

3、具备良好的客户服务意识,亲和力强,具有团队协作精神;

4、具备高度责任心、高效的执行力、良好的职业道德、严谨的工作看法;

5、microsoftoffice操作娴熟。

服务询问主管岗位职责任职要求

服务询问主管岗位职责

岗位职责:

1、具有5年以上平安询问服务顾问工作阅历，平安服务厂商3年以上团队管理阅历;

2、负责过信息平安顶层设计和行业平安解决方案的编写、主导开展过大型平安询问项目;

3、计算机相关专业，本科及以上学历，具备iso27001la、cissp、pmp、cisa、itil等信息平安证书优先;

4、具备剧烈的进取心，良好的团队合作精神，抗压实力强，适应肯定程度出差;

5、供应业界有竞争力的薪酬待遇，详细详谈。

服务询问主管岗位职责

国际服务询问案例主管thequalifiedindividualisresponsibletosupportthedevelopment,implementationandevaluationofglobalsolutionsservicesatthejiahuihospital.

thispositionwillworkeffectivelyaspartofpatientcareteamtoconnectandfacilitateaseamlessjiahuihealthcareexperiencetogetherwithexternalhealthcareteamsandorganizations.thisrolewillalsohelpwithbuildandimprovethepoliciesandworkflowstoenhancepatientexperienceofglobalsolutionservices.

theresponsibleindividualwillhaveorganizationalandcommunicationskillsandbeabletousetheinformationsystemsneededtosupportthepatientcareexperience.theywillbeabletoassessclientneedsandwillengagepatientsandpartnersinordertomaximizeeffectiveuseofhealthcareresourcesatjiahuiandoverseas.

essentialtasks:

1.monitorthepatientjourneyintheirjiahuiandinternationalexperiencefrombeginningtocompletion,andfacilitatecoordinationwithinternalclinicalandoperationteam,aswellasinternationalpartnerstoensuretimelyandsatisfiedservicedeliverytopatient;

2.handledisputesandcustomercomplainswhenescalatedfromfront-lineteammembers;

3.handlecomplex/vipcasefrombeginningtoendinperson;

4.maintainclosecommunicatewithinternationalpartnersandcommunicatedactivelywhenneeded;

5.reviewpatientfeedbackwithglobalsolutionserviceconsultantregularlytoimproveservicepoliciesandworkflowsforbetterqualityofcareandpatientexperience;

6.provideinternalprocessandpracticetrainingtorelevantfunctionsofglobalsolutionservices;

7.performotherdutiesasassigned;

knowledgeandskills:

1.knowledgeofeachpatient’sdiagnosisanditstreatment-relatedspecifics;

2.skillfulinpatientassessmentandeducation;

3.demonstratematurityandprofessionalismwheninteractingwithpatient,co-workersandvisitorsinthepracticesetting;

4.abilitytousetheinformationsystemsneededtosupportinformationmanagementandthepatientcareexperience

5.understandproductsandpatientflowprocessinthesectionofglobalsolutions;

6.culturesensitivewhenworkingwithinternationalcollaborators

7.abilitytodealwithcomplexsituationsandmanagecustomercomplainstoensureagoodclientexperiencebynavigatingthroughdifferentfunctionsinatimelymanner

8.leadorparticipateinqualityimprovementinitiativesorprojects

9.promotethedevelopmentofcollaborativerelationshipswithcolleagues

requiredqualificationsandexperiences:

1.minimalbachelordegree,withmajorinmedicine,nursing,publichealth,lifescienceorotherrelatedarea;

2.generalmedicalknowledgeofoncologytreatmentisrequired;

3.aminimumof5yearsexperiencesincustomerserviceinahealthcareorganization,customerserviceexperienceforhigh-endclientispreferred,administrationexperienceinhospitalispreferred,nursebackgroundispreferred;

4.excellentcommunicationabilitywithstrongserviceconsciousness,abletobuildtrustwithpatients,familiesandotherhigh-endclients;

5.independent,detail-oriented,abletohandlemultipletasksandcompletetasksontime,strongteamworkspirit;

6.self-starter,goal-getter,problemsolver,strongwillingnesstolearnnewthings;

7.strongworkethicsandconducthim/herselfinaprofessionalmanneratalltimes;

8.compassionateandpatience;

9.fluentinspokenandwrittenchineseandenglish,medicalenglishskillispreferred;thequalifiedindividualisresponsibletosupportthedevelopment,implementationandevaluationofglobalsolutionsservicesatthejiahuihospital.

thispositionwillworkeffectivelyaspartofpatientcareteamtoconnectandfacilitateaseamlessjiahuihealthcareexperiencetogetherwithexternalhealthcareteamsandorganizations.thisrolewillalsohelpwithbuildandimprovethepoliciesandworkflowstoenhancepatientexperienceofglobalsolutionservices.

theresponsibleindividualwillhaveorganizationalandcommunicationskillsandbeabletousetheinformationsystemsneededtosupportthepatientcareexperience.theywillbeabletoassessclientneedsandwillengagepatientsandpartnersinordertomaximizeeffectiveuseofhealthcareresourcesatjiahuiandoverseas.

essentialtasks:

1.monitorthepatientjourneyintheirjiahuiandinternationalexperiencefrombeginningtocompletion,andfacilitatecoordinationwithinternalclinicalandoperationteam,aswellasinternationalpartnerstoensuretimelyandsatisfiedservicedeliverytopatient;

2.handledisputesandcustomercomplainswhenescalatedfromfront-lineteammembers;

3.handlecomplex/vipcasefrombeginningtoendinperson;

4.maintainclosecommunicatewithinternationalpartnersandcommunicatedactivelywhenneeded;

5.reviewpatientfeedbackwithglobalsolutionserviceconsultantregularlytoimproveservicepoliciesandworkflowsforbetterqualityofcareandpatientexperience;

6.provideinternalprocessandpracticetrainingtorelevantfunctionsofglobalsolutionservices;

7.performotherdutiesasassigned;

knowledgeandskills:

1.knowledgeofeachpatient’sdiagnosisanditstreatment-relatedspecifics;

2.skillfulinpatientassessmentandeducation;

3.demonstratematurityandprofessionalismwheninteractingwithpatient,co-workersandvisitorsinthepracticesetting;

4.abilitytousetheinformationsystemsneededtosupportinformationmanagementandthepatientcareexperience

5.understandproductsandpatientflowprocessinthesectionofglobalsolutions;

6.culturesensitivewhenworkingwithinternationalcollaborators

7.abilitytodealwithcomplexsituationsandmanagecustomercomplainstoensureagoodclientexperiencebynavigatingthroughdifferentfunctionsinatimelymanner

8.leadorparticipateinqualityimprovementinitiativesorprojects

9.promotethedevelopmentofcollaborativerelationshipswithcolleagues

requiredqualificationsandexperiences:

1.minimalbachelordegree,withmajorinmedicine,nursing,publichealth,lifescienceorotherrelatedarea;

2.generalmedicalknowledgeofoncologytreatmentisrequired;

3.aminimumof5yearsexperiencesincustomerserviceinahealthcareorganization,customerserviceexperienceforhigh-endclientispreferred,administrationexperienceinhospitalispreferred,nursebackgroundispreferred;

4.excellentcommunicationabilitywithstrongserviceconsciousness,abletobuildtrustwithpatients,familiesandotherhigh-endclients;

5.independent,detail-oriented,abletohandlemultipletasksandcompletetasksontime,strongteamworkspirit;

6.self-starter,goal-getter,problemsolver,strongwillingnesstolearnnewthings;

7.strongworkethicsandconducthim/herselfinaprofessionalmanneratalltimes;

8.compassionateandpatience;

9.fluentinspokenandwrittenchineseandenglish,medicalenglishskillispreferred;

it服务询问顾问岗位职责

it服务管理询问顾问趋势引领信息询问北京北京趋势引领信息询问有限公司,趋势引领,趋势引领信息询问北京,趋势引领岗位职责:

1.帮助客户完成it运维管理流程的规划、设计、运维与质量限制,包括:

a)制定it运营管理规划;

b)变更、发布、容量性能管理等流程优化需求管理及电子化实施过程的管控,持续改进;

c)事务、问题、变更、配置、业务连续性等领域的制度、方法、流程规范的制定;

d)it运维管理流程的日常运维管理和质量限制;

e)推动it运营管理体系的落地执行,定期对运营管理数据进行分析,及帮助组织定期的检查和审计,发觉潜在风险推动改进提升。

2.相关it运营重要工作任务的实施。

任职要求:

1.高校本科以上学历,计算机科学、it治理、信息管理、信息平安、通信、软件工程、项目管理、自动限制等相关专业;

2.工作年限5-8年,3年以上it相关工作阅历;

3.年龄35岁以下。

实力要求:

1.熟识大型企业it运营战略管理模式,在大型企业itil管理和项目管理3年以上工作阅历,主持过3个及以上的it管理询问类项目或担当过itil流程经理至少2年;

2.熟识itsm/itil/iso20000/devops等体系标准,有大型企业it运营管理阅历者优先,对于主流it技术有肯定了解,有itil/devops证书优先;

3.具备清楚的逻辑思维和推理实力,良好的系统分析、解决问题实力,较强的工作推动力;

4.有良好的领悟力,能够主动、刚好的与客户进行沟通,了解客户需求;

5.富有创新精神,性格开朗,擅长沟通。

服务询问顾问岗位职责

国际服务询问顾问summary:

thequalifiedindividualisresponsibletoactasthepointoffirstcontacttoforpatients,familiesandfriendsseekingglobalsolutionservicesatthejiahuihospital,includingtelemedicineortransferofcaretointernationallocations.

thispositionwillworkeffectivelyasserviceconsultanttoprovideclientwithsolutionsthatmeetstheirneed,andconnectandfacilitateaseamlessjiahuihealthcareexperiencetogetherwithjiahui’smedicalandadministrativeteam.

theresponsibleindividualwillhaveacustomerserviceorclinicalbackground,havestrongorganizationalandcommunicationskillsinbothenglishandchinese.

essentialtasks:

serveasthefirstpointofcontacttorespondtoexternalandinternalinquiriesfromaboutjiahuiglobalsolutionservices(internationalconsultation,telemedicine,andglobalconciergeservices);

servethecustomerbyunderstandingtheirneedsandrecommendingtheappropriateservicesthatbestmeettheirneeds,supportpatientandfamilyunderstandinganddecisionmakingthroughclearandthoughtfulguidanceanddirectiononservicesandtheprocess;

communicateandcoordinatewithinternalclinicalandadministrativeteamforcasepreparation,monitorandfacilitatethepatientjourneyintheirjiahuiandinternationalexperienceandprovidecommunicationpointsasneeded,workwithteamtodiscusscasesandescalateconcernstothenextlevelofresponsibilitieswhenindicated;

collectclients'experienceandsatisfactionfeedback,discusswithrelevantdept.forproductandserviceenhancementtoimprovesatisfactionlevelandbuildclientloyalty;

maintainrelationshipswithclientsregularly,andintroduceup&cross-sellopportunitieswheremedicalappropriate;

developsaleskitandmarketingmaterialcontent,designingasperrequirementsandatsametimeworkwithmarketingteamtoidentifyarticlesormarketingmaterialsthatcanimpactourcustomers;

performotherdutiesasassigned;

knowledgeandskills:

knowledgeofeachpatient’sdiagnosisanditstreatment-relatedspecifics;

skillfulinpatientassessmentandeducation;

demonstratematurityandprofessionalismwheninteractingwithpatient,co-workersandvisitorsinthepracticesetting;

coordinateactivitieswithclient,internalclinicalandoperationalteamtoensurepatientreceiveservicesinatimelymanner;

understandproductsandpatientflowprocessinthesectionofglobalsolutions;

leadorparticipateinqualityimprovementinitiativesorprojects

requiredqualificationsandexperiences:

minimalbachelordegree,withmajorinmedicine,nursing,publichealth,lifescienceorotherrelatedarea;

generalmedicalknowledgeofoncologytreatmentisrequired;

aminimumof5yearsexperiencesinadiversifiedenvironmentwithstrongexternalrelationbuilding,2+yearsexperiencesinhigh-endhealthmanagementorganizationispreferred,physicianornursebackgroundispreferred;

excellentcommunicationabilitywithstrongserviceconsciousness,abletobuildtrustandmaintainlong-termrelationwithpatients,familiesandotherhigh-endclients;

independent,detail-oriented,abletohandlemultipletasksandcompletetasksontime,strongteamworkspirit;

self-starter,goal-getter,problemsolver,strongwillingnesstolearnnewthings;

strongworkethicsandconducthim/herselfinaprofessionalmanneratalltimes;

compassionateandpatience;

fluentinspokenandwrittenchineseandenglish,medicalenglishskillispreferred;summary:

thequalifiedindividualisresponsibletoactasthepointoffirstcontacttoforpatients,familiesandfriendsseekingglobalsolutionservicesatthejiahuihospital,includingtelemedicineortransferofcaretointernationallocations.

thispositionwillworkeffectivelyasserviceconsultanttoprovideclientwithsolutionsthatmeetstheirneed,andconnectandfacilitateaseamlessjiahuihealthcareexperiencetogetherwithjiahui’smedicalandadministrativeteam.

theresponsibleindividualwillhaveacustomerserviceorclinicalbackground,havestrongorganizationalandcommunicationskillsinbothenglishandchinese.

essentialtasks:

serveasthefirstpointofcontacttorespondtoexternalandinternalinquiriesfromaboutjiahuiglobalsolutionservices(internationalconsultation,telemedicine,andglobalconciergeservices);

servethecustomerbyunderstandingtheirneedsandrecommendingtheappropriateservicesthatbestmeettheirneeds,supportpatientandfamilyunderstandinganddecisionmakingthroughclearandthoughtfulguidanceanddirectiononservicesandtheprocess;

communicateandcoordinatewithinternalclinicalandadministrativeteamforcasepreparation,monitorandfacilitatethepatientjourneyintheirjiahuiandinternationalexperienceandprovidecommunicationpointsasneeded,workwithteamtodiscusscasesandescalateconcernstothenextlevelofresponsibilitieswhenindicated;

collectclients'experienceandsatisfactionfeedback,discusswithrelevantdept.forproductandserviceenhancementtoimprovesatisfactionlevelandbuildclientloyalty;

maintainrelationshipswithclientsregularly,andintroduceup&cross-sellopportunitieswheremedicalappropriate;

developsaleskitandmarketingmaterialcontent,designingasperre