




版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领
文档简介
酒店英语知到章节测试答案智慧树2023年最新黑龙江农业工程职业学院(松北校区)第一章测试
whatdoesHRreferto?()
参考答案:
HumanResources
The()ofthetownareproudoftheview.
参考答案:
residents
Wewillneverfailtoliveuptowhatourparents().
参考答案:
expectto
Whatkindsofwayshallweusetosearchthevacantjob()。
参考答案:
Talentwebsite;EnterpriseofficialWebsite;Onlinerecruitmentplatform;Campusrecruitment
figureoutthe7keyfactorsforasuccessfulinterview:()
参考答案:
Research;Avoidcommoninterviewmistakes;Staycalm;Beontime;Getready;Showwhatyouknow;Practice
WhatshouldbeincludedinCurriculumvitae?()
参考答案:
Education;Workingexperienceandskills;Jobobjective
Wecanpreparetheresumeforjobhunting.()
参考答案:
对
Wewillpracticetherealinterviewsituation,prepareourself-introduction,advantages,educationalbackground,workingexperienceandteamspirit.()
参考答案:
对
Beontimefortheinterview,it’sbettertoarriveattheinterviewingplaceforfivetotenminutesearlier.()
参考答案:
对
Bachelor’sdegreeincludesBachelorofArtandBachelorofScience.()
参考答案:
对
Canyouchoosesomewordstodescribeone’scharacter?()
参考答案:
reflective&diligent;Resolute;Optimistic;easy-going&competent
第二章测试
The()ismostlylocatedinthecentralareaofthecity,receivingbusinessguests,touristsandotherguestswhostayforvariousreasons.
参考答案:
BusinessHotel
The()isaservicedapartmentcomplexthatusesahotel-stylebookingsystem,whichissimilartorentinganapartment.
参考答案:
ApartmentHotel
---Howmuchisthesuite?---The()is$200anight.
参考答案:
roomrate
Themostcommontypesofroomare()。
参考答案:
Twinroom;Suite;Doubleroom;Singleroom
Figureoutthecommonmethodstopayfortheroom:()
参考答案:
creditcard;Ali-pay;cash;WeChatPay;check
Whatwouldbesaidforbookingaroomasareceptionist
?()
参考答案:
Whattimewouldthatbe?
;Forhowmanypeople?;Whattypesofroomwouldyoulike?
;MayIaskyournameandyourphonenumber?
Theporterscarryluggageandshowgueststotheirroom,theyaskparkguests’carsandarrangetaxis.()
参考答案:
对
Thereservationclerkhandlesphonereservation.()
参考答案:
对
Thefrontofficestaffconsistsofroomattendantsandporters.()
参考答案:
错
Thereservationclerkshouldwritedownsomeinformationonthereservationcard.()
参考答案:
对
第三章测试
Iwillcheckourroom().
参考答案:
availability
Couldyoupay1000yuanasa()
参考答案:
deposit
Whowillshowyoutoyourroomandcarryyourluggage?()
参考答案:
porter
Whatqualitiesdoyouthinkaconciergeshouldpossess()。
参考答案:
Beknowledgeable;Warm-hearted;Bepatient
WhatdoestheGoldenKeyreferto:()
参考答案:
Theconciergeshouldbeprofessional;Theconciergeshouldbeexperienced;Theconciergeshouldknowaboutthesurroundingcommunity;Theconciergeshouldbeknowledgeable
Whatshouldbeaskedforbookingaroom?()
参考答案:
ThenameoftheBookingperson;Contactnumber;Date/time;Numberofguests
Agoodconciergeshouldbefamiliarwithhissurroundings.()
参考答案:
对
AprofessionalorganizationforconciergeswasformedinFranceinOctober1929byFerdinandGillet.()
参考答案:
对
Aprintoutofyourreservationconfirmationcannotbeuseful.()
参考答案:
错
Thefrontofficeistheplacethatwecandocheck-inandcheckout.()
参考答案:
对
第四章测试
Beforeenteringaguestroom,knockatthedoorthreetimesslightly,andthenannounce().
参考答案:
Housekeeping,mayIcomein?
Couldyoufilloutthe()
参考答案:
laundrylist
Thereisa50%()forexpresslaundryservice
参考答案:
extracharge
Theengineeringstaffsare()。
参考答案:
Theelectricians;Thetechnicians;Thepainters;Theplumber
WhatactivitiesorfacilitiescantheguestenjoyinRecreationCenter:()
参考答案:
Healthandrecreationdepartment;Saunacenter;Nightclub;Fitnesscenter
Howcanyougreetguestsinmassagecenter()
参考答案:
Showthemthechangeroom;Remindthegueststosecuretheirvaluables;Introducethefacilities;Welcometheguest
Ablockorgroupofbuildingsbuiltbetweentwostreetsiscalledblock.()
参考答案:
对
Detailsofordersareclarified,repeatedandcheckedwiththeguest.()
参考答案:
对
Roomsarenotapproachedandguestsgreetedinaccordancewithenterpriseservicestandards.()
参考答案:
错
Businesscenterstaffwillhelpthegueststobookairlinetickets,traintickets,concertticketsandshowtickets.()
参考答案:
对
第五章测试
Lemonsorbetmakesa()treatonahotnight.
参考答案:
refreshing
Youcannotdrinkthewaterforit’sgone()
参考答案:
cloudy
Iwouldliketohavea()Espresso.
参考答案:
double
Whatarethenon-alcoholicdrinksandsoftdrinks?()
参考答案:
Lemonade;Springwater;Mineralwater;Fruitnectar
Whatarethestillwine?()
参考答案:
port;brandy;sherry;champagne
Thefollowingdrinks,whatarebelongedtocoffee?()
参考答案:
Macchiato;Espresso;Latte;Americano
Inpubs,it’susualtoorderdrinksatthebar,thereisnotableservice.()
参考答案:
对
InUSAandCanada,customersshouldalwaysgivethebartenderatipiftheserviceissatisfactory.()
参考答案:
对
Coldbrewisaspecialtypeofcoffee,that’smadeinadifferentway,itcomesoutcoldandit’sverynice.()
参考答案:
对
Bartenderworksatthebar,servesormixesthewineforthecustomers.()
参考答案:
对
第六章测试
Iwouldliketo()atablefortwo.
参考答案:
book
Isthetablebythewindow().
参考答案:
vacant
Theuseofaknife,thebladecannotbe().
参考答案:
outside
Whenyouhavewesternfood,youshould()
参考答案:
Useright-handtosawsintosmallpiecesandthenforkintothemouth;Eatfromtheoutsidetotheinside;Holdtheknife-wieldingwithrighthand;Holdtheforkwithleft-hand
Asthefollowingstatement,whichis(are)right?()
参考答案:
Iftalks,youcannotlaydownwithaknifeorafork;Youcannotsingle-handedwithaknifeorfork;Ifyoudon’thaveaknife,youcanalsoholdtheright-handfork;Ifyouneedtomakegestures,itshouldlaydownyourknifeandfork
Ifyouwanttobeanoperatorwhoisresponsiblefortakingreservation,youshould().
参考答案:
Requestthedateandthesit-downtime;Showenthusiasm;Getthenumberoftheguestsinthepartyandanyspecialconsiderations;Getthephonenumberofyourguestforreconfirmation
Whenyouareresponsiblefortakingreservationintherestaurant,youshouldshowcourtesyandenthusiasmduringyourentireservicebyusingappropriateexpressions.()
参考答案:
对
Whenyoutakeabooking,youshouldnotethenameoftheguestorthepartyexactly.()
参考答案:
对
Atthepeakdays,youneedtostateclearlyyourcutofftimeandreservationamendmentsorcancellationpoliciesinadvancetotheguest()
参考答案:
对
---Hello,Iwouldliketobooka()forfourbythewindow.
---OK,noproblem.
参考答案:
table
第七章测试
General()andinspectionhavetobedonebyappropriatelytrainedpersonnel.
参考答案:
maintenance
Weapologizeforany()causedduringthework.
参考答案:
inconvenience
Outhotelwill()alargesumofmoneytoimprovegeneralmaintenance.
参考答案:
allocates
Whatcanyoudowhenyouhaveacomplaint?()
参考答案:
Requesttotalktothegeneralmanager;Askforthemanageronduty;Contactthereceptionistatthefrontdesk
Whenyoudealwiththecomplaint,whatshouldyoudo?()
参考答案:
Donotinterrupttheguest;Listencarefullytowhattheguesthastosay;Maintaineyecontact;Apologizetotheguest
Whatwillbecomplainedattherestaurant?()
参考答案:
Inattentiveordiscourteousstaff;Wrongdishandwrongpreparationmethod;Lipstickonglass;musicistooloudortoonoise
Whenyoureceiveacomplaintthefirstthingtodoisbesureyoulistencarefullytowhatyourcustomerissayingandacknowledgehercomplaint.()
参考答案:
对
Onceyouhavefullyunderstoodtheproblemasamanager,actquicklytoresolveitandgivethecustomerexactlywhatsheisaskingfor.()
参考答案:
对
Beingpositiveinyourresponsefromthestartcanmakehandlingcomplaintsalittleeasier.()
参考答案:
对
Ifyouhaveanydis-satisfactoryatthehotel,youcancomplaintothehotelmanager.()
参考答案:
对
第八章测试
Whenyouwanttoleavethehotel,youmaydothe().
参考答案:
checkout
Someimportantfactsaredeliberately()fromthenewsreport.
参考答案:
excluded
Wemust()theoverseasmarkettoincreaseturnover.
参考答案:
explore
Whatshouldyoudowhenyouwanttopackyourroomforcheckout?()
参考答案:
Scanshelves,underbeds,andoutletsbeforeleaving;Checkthebathroomforforgottenitems;Removeandpackallitemsindrawersandclosets
Whatshouldyouprepareforthecheckout?()
参考答案:
Leaveacreditcardwiththefrontdeskwhennecessary;Inquireaboutadditionalpenalties,gratuitiesandfees;Verifythecheckouttimeandprocedure
Whatisrightfromthefollowingstatements?()
参考答案:
IfEnglish-speakingguestsaskfor“aglassofwater”,theymeantapwaterunlesstheysay“mineralwater”.;InmostEnglish-speakingrestaurants,guestshavetowaituntilawaitershowsthemtoatable.;AlmostallrestaurantsinNorthAmerica,BritainandAustraliaacceptcreditcard.;ItisextremelyunusualinEnglish-speakingcountriestosharearestauranttablewithstrangers.
Makesureyoudon’tforgetanythingwhenpackingforcheckout.()
参考答案:
对
ReceptionDeskisnormallylocatednearthemainentranceofthehotelwhenyoucheckedinforyoustay()
参考答案:
对
Moreandmore,hotelsareusingonlinetoolstomakeyourstaymoreconvenient.()
参考答案:
对
Asweknow,checkinandcheckoutarerelativelysimpleatthehotel.()
参考答案:
对
第九章测试
I’vegottomovethetablestoformahorseshoeshape.“horseshoe”means().
参考答案:
U型
当客户向你表示感谢,客人说“Thankyou”,要懂得接受他的谢意,这样回答()。
参考答案:
Mypleasure.
Whatisthefirstcoursewhenpreparingforthemenuforthebanquet?()
参考答案:
Salad
酒店承办会议,首先要筹备会议,要清楚会议举行的()。
参考答案:
Number;Cost;Accommodation;Time
会前服务包括以下几个方面()。
参考答案:
MeetingFacilities;Venuedecoration;Foodandbeverageservice
酒店承办宴会,要清楚宴会举行的()。
参考答案:
Time;NumbersofPeople;Kindofevent
举办宴会的菜单包括以下几种()。
参考答案:
Fourthcourse:Dessert;Secondcourse:Soup;Firstcourse:Salad;Thirdcourse:Maincourse
meeting指进行专题讨论的研讨会、培训会,规模较小。()
参考答案:
错
conference指持续几天的大型、正式的会议。()
参考答案:
对
forum表示可以公开讨论重要话题的论坛,如博鳌亚洲论坛。()
参考答案:
对
第十章测试
Novelcoronavirus____in2019()。
参考答案:
brokeout
Wuhanisthefirstcity_________inChina.()
参考答案:
onlockdown
Novelcoronaviruscanalsobecalled_____.()
参考答案:
COVID-19;newcoronavirus
Whichofthefollowingaboutnovelcoronavirusiscorrect?()
参考答案:
Itbrokeoutin2019.;Itisperson-to-persontransmission.;Itcanliedormantfordays.;Alotofinfectedcasesareundetectable.
Youwillhavetoshowthehealthcodeandtravelcodeandhaveitscannedduringtheepidemicperiod.()
参考答案:
对
Youwillbeisolatedifyouaretestedpositive.()
参考答案:
对
Thecoronavirusisspreadingslowly.()
参考答案:
错
Novelcoronaviruscanalsobecallednewcoronavirus.()
参考答案:
对
Chinahasput
温馨提示
- 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 金融机构的在线文化活动与展览服务考核试卷
- 道路运输信息化发展路径考核试卷
- 铸造件的焊接工艺与质量控制考核试卷
- 新生儿感染预防要点
- 溺水的应急救护
- 疾病存在的意义
- 妇女心理疾病诊疗
- 腹痛的院前急救
- 内窥镜胶囊市场分析:预计2031年全球市场规模将为14.21亿美元
- 怎样提升孩子逻辑思维
- 施工现场建筑垃圾减量化专项方案
- 高三数学一轮复习题型与战法精准训练(新高考专用)7.2.2点线面的位置关系(针对练习)(原卷版+解析)
- 翻译理论与实践智慧树知到期末考试答案章节答案2024年湖南中医药大学
- 2024年吉林省中考历史试卷真题(含答案)
- 人教部编版三年级下册语文【选择题】专项复习训练真题100题(附答案解析)
- 免检车辆标志委托书
- 人教鄂教版科学18《制作日晷》课件-科学四年级下册人教鄂教版
- 云南开放大学实-用写作离线作业1-5
- 内科学(肾脏-内分泌-血液)智慧树知到期末考试答案章节答案2024年温州医科大学
- 食品安全与日常饮食智慧树知到期末考试答案章节答案2024年中国农业大学
- 信息安全、网络安全和隐私保护-信息安全控制清单(2024A1-雷泽佳编制)
评论
0/150
提交评论