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酒店英语知到章节测试答案智慧树2023年最新黑龙江农业工程职业学院(松北校区)第一章测试

whatdoesHRreferto?()

参考答案:

HumanResources

The()ofthetownareproudoftheview.

参考答案:

residents

Wewillneverfailtoliveuptowhatourparents().

参考答案:

expectto

Whatkindsofwayshallweusetosearchthevacantjob()。

参考答案:

Talentwebsite;EnterpriseofficialWebsite;Onlinerecruitmentplatform;Campusrecruitment

figureoutthe7keyfactorsforasuccessfulinterview:()

参考答案:

Research;Avoidcommoninterviewmistakes;Staycalm;Beontime;Getready;Showwhatyouknow;Practice

WhatshouldbeincludedinCurriculumvitae?()

参考答案:

Education;Workingexperienceandskills;Jobobjective

Wecanpreparetheresumeforjobhunting.()

参考答案:

Wewillpracticetherealinterviewsituation,prepareourself-introduction,advantages,educationalbackground,workingexperienceandteamspirit.()

参考答案:

Beontimefortheinterview,it’sbettertoarriveattheinterviewingplaceforfivetotenminutesearlier.()

参考答案:

Bachelor’sdegreeincludesBachelorofArtandBachelorofScience.()

参考答案:

Canyouchoosesomewordstodescribeone’scharacter?()

参考答案:

reflective&diligent;Resolute;Optimistic;easy-going&competent

第二章测试

The()ismostlylocatedinthecentralareaofthecity,receivingbusinessguests,touristsandotherguestswhostayforvariousreasons.

参考答案:

BusinessHotel

The()isaservicedapartmentcomplexthatusesahotel-stylebookingsystem,whichissimilartorentinganapartment.

参考答案:

ApartmentHotel

---Howmuchisthesuite?---The()is$200anight.

参考答案:

roomrate

Themostcommontypesofroomare()。

参考答案:

Twinroom;Suite;Doubleroom;Singleroom

Figureoutthecommonmethodstopayfortheroom:()

参考答案:

creditcard;Ali-pay;cash;WeChatPay;check

Whatwouldbesaidforbookingaroomasareceptionist

?()

参考答案:

Whattimewouldthatbe?

;Forhowmanypeople?;Whattypesofroomwouldyoulike?

;MayIaskyournameandyourphonenumber?

Theporterscarryluggageandshowgueststotheirroom,theyaskparkguests’carsandarrangetaxis.()

参考答案:

Thereservationclerkhandlesphonereservation.()

参考答案:

Thefrontofficestaffconsistsofroomattendantsandporters.()

参考答案:

Thereservationclerkshouldwritedownsomeinformationonthereservationcard.()

参考答案:

第三章测试

Iwillcheckourroom().

参考答案:

availability

Couldyoupay1000yuanasa()

参考答案:

deposit

Whowillshowyoutoyourroomandcarryyourluggage?()

参考答案:

porter

Whatqualitiesdoyouthinkaconciergeshouldpossess()。

参考答案:

Beknowledgeable;Warm-hearted;Bepatient

WhatdoestheGoldenKeyreferto:()

参考答案:

Theconciergeshouldbeprofessional;Theconciergeshouldbeexperienced;Theconciergeshouldknowaboutthesurroundingcommunity;Theconciergeshouldbeknowledgeable

Whatshouldbeaskedforbookingaroom?()

参考答案:

ThenameoftheBookingperson;Contactnumber;Date/time;Numberofguests

Agoodconciergeshouldbefamiliarwithhissurroundings.()

参考答案:

AprofessionalorganizationforconciergeswasformedinFranceinOctober1929byFerdinandGillet.()

参考答案:

Aprintoutofyourreservationconfirmationcannotbeuseful.()

参考答案:

Thefrontofficeistheplacethatwecandocheck-inandcheckout.()

参考答案:

第四章测试

Beforeenteringaguestroom,knockatthedoorthreetimesslightly,andthenannounce().

参考答案:

Housekeeping,mayIcomein?

Couldyoufilloutthe()

参考答案:

laundrylist

Thereisa50%()forexpresslaundryservice

参考答案:

extracharge

Theengineeringstaffsare()。

参考答案:

Theelectricians;Thetechnicians;Thepainters;Theplumber

WhatactivitiesorfacilitiescantheguestenjoyinRecreationCenter:()

参考答案:

Healthandrecreationdepartment;Saunacenter;Nightclub;Fitnesscenter

Howcanyougreetguestsinmassagecenter()

参考答案:

Showthemthechangeroom;Remindthegueststosecuretheirvaluables;Introducethefacilities;Welcometheguest

Ablockorgroupofbuildingsbuiltbetweentwostreetsiscalledblock.()

参考答案:

Detailsofordersareclarified,repeatedandcheckedwiththeguest.()

参考答案:

Roomsarenotapproachedandguestsgreetedinaccordancewithenterpriseservicestandards.()

参考答案:

Businesscenterstaffwillhelpthegueststobookairlinetickets,traintickets,concertticketsandshowtickets.()

参考答案:

第五章测试

Lemonsorbetmakesa()treatonahotnight.

参考答案:

refreshing

Youcannotdrinkthewaterforit’sgone()

参考答案:

cloudy

Iwouldliketohavea()Espresso.

参考答案:

double

Whatarethenon-alcoholicdrinksandsoftdrinks?()

参考答案:

Lemonade;Springwater;Mineralwater;Fruitnectar

Whatarethestillwine?()

参考答案:

port;brandy;sherry;champagne

Thefollowingdrinks,whatarebelongedtocoffee?()

参考答案:

Macchiato;Espresso;Latte;Americano

Inpubs,it’susualtoorderdrinksatthebar,thereisnotableservice.()

参考答案:

InUSAandCanada,customersshouldalwaysgivethebartenderatipiftheserviceissatisfactory.()

参考答案:

Coldbrewisaspecialtypeofcoffee,that’smadeinadifferentway,itcomesoutcoldandit’sverynice.()

参考答案:

Bartenderworksatthebar,servesormixesthewineforthecustomers.()

参考答案:

第六章测试

Iwouldliketo()atablefortwo.

参考答案:

book

Isthetablebythewindow().

参考答案:

vacant

Theuseofaknife,thebladecannotbe().

参考答案:

outside

Whenyouhavewesternfood,youshould()

参考答案:

Useright-handtosawsintosmallpiecesandthenforkintothemouth;Eatfromtheoutsidetotheinside;Holdtheknife-wieldingwithrighthand;Holdtheforkwithleft-hand

Asthefollowingstatement,whichis(are)right?()

参考答案:

Iftalks,youcannotlaydownwithaknifeorafork;Youcannotsingle-handedwithaknifeorfork;Ifyoudon’thaveaknife,youcanalsoholdtheright-handfork;Ifyouneedtomakegestures,itshouldlaydownyourknifeandfork

Ifyouwanttobeanoperatorwhoisresponsiblefortakingreservation,youshould().

参考答案:

Requestthedateandthesit-downtime;Showenthusiasm;Getthenumberoftheguestsinthepartyandanyspecialconsiderations;Getthephonenumberofyourguestforreconfirmation

Whenyouareresponsiblefortakingreservationintherestaurant,youshouldshowcourtesyandenthusiasmduringyourentireservicebyusingappropriateexpressions.()

参考答案:

Whenyoutakeabooking,youshouldnotethenameoftheguestorthepartyexactly.()

参考答案:

Atthepeakdays,youneedtostateclearlyyourcutofftimeandreservationamendmentsorcancellationpoliciesinadvancetotheguest()

参考答案:

---Hello,Iwouldliketobooka()forfourbythewindow.

---OK,noproblem.

参考答案:

table

第七章测试

General()andinspectionhavetobedonebyappropriatelytrainedpersonnel.

参考答案:

maintenance

Weapologizeforany()causedduringthework.

参考答案:

inconvenience

Outhotelwill()alargesumofmoneytoimprovegeneralmaintenance.

参考答案:

allocates

Whatcanyoudowhenyouhaveacomplaint?()

参考答案:

Requesttotalktothegeneralmanager;Askforthemanageronduty;Contactthereceptionistatthefrontdesk

Whenyoudealwiththecomplaint,whatshouldyoudo?()

参考答案:

Donotinterrupttheguest;Listencarefullytowhattheguesthastosay;Maintaineyecontact;Apologizetotheguest

Whatwillbecomplainedattherestaurant?()

参考答案:

Inattentiveordiscourteousstaff;Wrongdishandwrongpreparationmethod;Lipstickonglass;musicistooloudortoonoise

Whenyoureceiveacomplaintthefirstthingtodoisbesureyoulistencarefullytowhatyourcustomerissayingandacknowledgehercomplaint.()

参考答案:

Onceyouhavefullyunderstoodtheproblemasamanager,actquicklytoresolveitandgivethecustomerexactlywhatsheisaskingfor.()

参考答案:

Beingpositiveinyourresponsefromthestartcanmakehandlingcomplaintsalittleeasier.()

参考答案:

Ifyouhaveanydis-satisfactoryatthehotel,youcancomplaintothehotelmanager.()

参考答案:

第八章测试

Whenyouwanttoleavethehotel,youmaydothe().

参考答案:

checkout

Someimportantfactsaredeliberately()fromthenewsreport.

参考答案:

excluded

Wemust()theoverseasmarkettoincreaseturnover.

参考答案:

explore

Whatshouldyoudowhenyouwanttopackyourroomforcheckout?()

参考答案:

Scanshelves,underbeds,andoutletsbeforeleaving;Checkthebathroomforforgottenitems;Removeandpackallitemsindrawersandclosets

Whatshouldyouprepareforthecheckout?()

参考答案:

Leaveacreditcardwiththefrontdeskwhennecessary;Inquireaboutadditionalpenalties,gratuitiesandfees;Verifythecheckouttimeandprocedure

Whatisrightfromthefollowingstatements?()

参考答案:

IfEnglish-speakingguestsaskfor“aglassofwater”,theymeantapwaterunlesstheysay“mineralwater”.;InmostEnglish-speakingrestaurants,guestshavetowaituntilawaitershowsthemtoatable.;AlmostallrestaurantsinNorthAmerica,BritainandAustraliaacceptcreditcard.;ItisextremelyunusualinEnglish-speakingcountriestosharearestauranttablewithstrangers.

Makesureyoudon’tforgetanythingwhenpackingforcheckout.()

参考答案:

ReceptionDeskisnormallylocatednearthemainentranceofthehotelwhenyoucheckedinforyoustay()

参考答案:

Moreandmore,hotelsareusingonlinetoolstomakeyourstaymoreconvenient.()

参考答案:

Asweknow,checkinandcheckoutarerelativelysimpleatthehotel.()

参考答案:

第九章测试

I’vegottomovethetablestoformahorseshoeshape.“horseshoe”means().

参考答案:

U型

当客户向你表示感谢,客人说“Thankyou”,要懂得接受他的谢意,这样回答()。

参考答案:

Mypleasure.

Whatisthefirstcoursewhenpreparingforthemenuforthebanquet?()

参考答案:

Salad

酒店承办会议,首先要筹备会议,要清楚会议举行的()。

参考答案:

Number;Cost;Accommodation;Time

会前服务包括以下几个方面()。

参考答案:

MeetingFacilities;Venuedecoration;Foodandbeverageservice

酒店承办宴会,要清楚宴会举行的()。

参考答案:

Time;NumbersofPeople;Kindofevent

举办宴会的菜单包括以下几种()。

参考答案:

Fourthcourse:Dessert;Secondcourse:Soup;Firstcourse:Salad;Thirdcourse:Maincourse

meeting指进行专题讨论的研讨会、培训会,规模较小。()

参考答案:

conference指持续几天的大型、正式的会议。()

参考答案:

forum表示可以公开讨论重要话题的论坛,如博鳌亚洲论坛。()

参考答案:

第十章测试

Novelcoronavirus____in2019()。

参考答案:

brokeout

Wuhanisthefirstcity_________inChina.()

参考答案:

onlockdown

Novelcoronaviruscanalsobecalled_____.()

参考答案:

COVID-19;newcoronavirus

Whichofthefollowingaboutnovelcoronavirusiscorrect?()

参考答案:

Itbrokeoutin2019.;Itisperson-to-persontransmission.;Itcanliedormantfordays.;Alotofinfectedcasesareundetectable.

Youwillhavetoshowthehealthcodeandtravelcodeandhaveitscannedduringtheepidemicperiod.()

参考答案:

Youwillbeisolatedifyouaretestedpositive.()

参考答案:

Thecoronavirusisspreadingslowly.()

参考答案:

Novelcoronaviruscanalsobecallednewcoronavirus.()

参考答案:

Chinahasput

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