送团后续工作Followup work

《英语导游培训》6.3.1送团后续工作Follow-upWork主讲教师：薛博Lecturer:CrystalXue送团特殊事件处理---送团后续工作ObjectivesMasterskillsaboutfollow-upwork.SceneThelocalguidefromCITSisdealingwiththemattersaboutfollow-upwork.PreparationsProceduresaboutfollow-upwork.FormDialoguesI.TrainingContent

II.ServiceProcedures

Step1Step2

Inaccordancewithfinancialregulations,theaccountsofthewholegroupshouldbesettledassoonaspossible.Step3

ReturntheitemsborrowedintheAssociation.Step4Fillinthecompanionlog.

Settletheremainingproblems.III.Dialogue

Scene:Atourguidecallsatouristtomakeanafter-salesinvestigation.Tourguide:Hello,isthatMr.SmithwhoparticipatedinWildChinaTourthreedaysago?Tourist:Oh,yes.Tourguide:ThisisVictor,yournationalguideofthistour.WouldyoumindmyaskingyousomequestionsaboutyourtourinChina?Tourist:OK,I’dloveto.Tourguide:Howdoyouthinkofthemeals?Tourist:Themealswereperfect.Weenjoyedeverymealthatwehadonthetour.Thequantityoffoodwasmuchmorethansufficient.TASK1ProceduresFollow-upWorkScene:Youareatourguide,listtheproceduresaboutfollow-upwork.IV.Practice

V.Tips

Sample:Reading.

DearSir/Madam,Iamwritingtotellyouabouttwounpleasantincidentsthathappenedtomeonmyrecenttourtoyourcity.ThefirstproblemIencounteredwasthatthehotelwasverynoisy.Thenoisefromtheneighboringbuildingsitewasunendurable.Itwentonallthetime,evenatnight.Ihardlysleptatall.Manyguestscomplainedbutnooneseemedabletodoanything.Youshouldnotbookhotelsthatarenexttoconstructionsites.V.Tips

Sample:Reading.

Thesecondproblemwasthelocalguide.Shedidn’tgiveusanyinformationabouttheplacesweweretakentoandcouldn’tansweranyquestions.Itseemedthatshewasonlyinterestedinpersuadingustoshop.Especiallyatthetemple,sheinsistedthatweburnincensetoaskforprotection.Shesaidifwedidn’t,wewouldmeetmisfortuneonthewayhome.Thisisemotionalblackmailbutmanyofusfeltweshouldcomplyjustincase.Asyoumayknow,incensestickscostalot.V.Tips

Sample:Reading.

Itwasveryannoyingtocomesofartovisityourcityandtolearnnothing.Ihadbeenplanningandlookingforward