客舱部员工定员问题

职业教育国际邮轮乘务管理专业教学资源库《邮轮客舱服务与管理》双语版客舱部员工定员问题学校：湖北科技职业学院授课老师：张姝知识点KnowledgePoints知识点一：定员方法与计算KnowledgePoint1:Staffingmethodandcalculation.知识点二：定员的注意事项KnowledgePoint2:Noticeforthestaffing.Staffingmethodandcalculation.一、定员方法与计算Efficiency-basedpersonelallocationmethod.效率定员法ScopeofResponsibilitystaffingmethod.职责范围定员法Workplacepersonelallocationmethod.岗位定员法Proportionalrepresentation.比例定员法定员方法TheMethodOfStaffing定员计算公式TheCalculationFormulaOfStaffing客舱部定员人数＝工作量（房间总数×预测满舱率）客舱员工劳动效率×出勤率工作量=邮轮客舱总数量×实际登船入住率Workload=Totalnumberofcruisecabins×Actualboardingoccupancyrate.客舱员工劳动效率=规定清洁数量Thelaborefficiencyofthecabinstaffisspecifiedinthequantityofcleaning.出勤率=每周工作天数/周天数（7天）Attendance=Numberofworkingdaysperweek/daysoftheweek(7days)定员计算公式TheCalculationFormulaOfStaffing例如：某邮轮客舱总数量为1000间，实际登船入住率为80%，要求员工每周工作6天，每人清洁30间客舱，则工作量为：学校：湖北科技职业学院授课老师：XXX工作量邮轮客舱总数量实际登船入住率100080%800=×=定员计算公式TheCalculationFormulaOfStaffing出勤率为学校：湖北科技职业学院授课老师：XXX出勤率每周工作天数每周天数6786%=÷=定员计算公式TheCalculationFormulaOfStaffing例如：某邮轮客舱总数量为1000间，实际登船入住率为80%，要求员工每周工作6天，每人清洁30间客舱，则工作量为：客舱部定员人数＝工作量（房间总数×预测满舱率）客舱员工劳动效率×出勤率＝

1000×80%

30

×（6÷7）

＝31人Noticeforthestaffing.二、定员的注意事项正确认识定员的意义，争取管理高层的重视和支持Correctlyunderstandthesignificanceofthestaff,andstrivefortheattentionandsupportofseniormanagement.运用公开透明的决策程序，使部门之间充分发表意见Useanopenandtransparentdecision-makingprocesstoallowadequateinterdepartmentalvoice.持续积累定员数据，为定员提供支持Continuouslyaccumulatestaffingdataandprovidesupportforstaffing.过规则设计，使各部门具有自我约束动力Over-ruledesign,sothatalldepartmentshaveself-restraintmotivation.定员是一个持续调整过程Staffingisanongoingadjustmentprocess.正确认识量化标准和主观经验的作用Acorrectunderstandingoftheroleofquantitativecriteriaandsubjectiveexperience.思考ThinkingCruisetourismisabouttoenterthepeakseason,ifitispredictedthatourcruiseboardingratewillreach90%inOctoberwithatotalof800cabins,40staffworking6daysaweek,canyouworkoutthestaffingofthecabindepartment?邮轮旅游即将进入旺季，假如预测十月份我们邮轮登船入住率达90%，客舱共800间，员工劳动效率为40间，每周工作6天，你能算出客舱部的员工定员吗