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STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G.M。APPROVAL:DATE:

TASK:POTATIONOFPREPAREDOTEMS

STANDARD:NOFOODSTUFFWILLGOTOAGUESTUNLESSITLOOKSFERSTCLASSANDTASTESFRESH.

PROCEDURE:

Whenadessert,maincourse,souporpastryispreparedthefridgeorstorageareawillbecheckedtomakesurenoneifthesamearepresentthatcouldbeaccidentlymixedupwiththefreshbatch.

Shouldanyofthesameitembeleftitwillbetastedtomakesureithasnotspoiledortastesoffridge.

Whenfoodstuffisstillofgoodqualityitshallbeissuedforuseonthatdayeitherforbuffetorstaffcanteen.

Ifthereistheslightestdoubtofqualityseeyoursupervisor。

DONOTinanywayletitgotoaguest!

NEVERserveanythingthatyouwouldnotbepreparedtoeatyourself!

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G.M.APPROVAL:DATE:

TASK:GUESTGREETING

STANDARD:guestswillbegreetedinawarm,friendly,genuineandwelcomingmannerasfirstimpressionsareveryimportant,theguest’snamewillalwaysbeusedifatallpossible.

PROCEDURE:

Whenmeetingaguestatthebuffetorinpassageways,Banquetsetc.,bepositive,standstraight,donotslouch。Smile!

Welcometheguestwithapropergreeting.

Say“BulaGoodMorning,"”BulaGoodAfternoon,”or“BulaGoodEvening.”

Ifatallpossible,calltheguestbyname“”Bula,GoodMorning,Mrs.··············,Mr。··············”

Ifyoudonotknowtheguest’snameyoumaysay“BulaGoodMorning,Sir/Madam.”

REMEMBER:

Firstimpressionsareveryimportant。Wellgroomedappearanceisanecessity.Personalhygiene,hairstyle,uniformandmake-up(ifused)mustbeimmaculate.

Alwayswalkbriskly,standstraight,movewithconfidenceandease.

PROCEDURES:(continued)

Customersliketobecalledbytheirname,itmakesthemfeelgoodthattheyarerecognizedandremembered.Makeityourbusinesstolearnyourcustomer’snameuseit.

SMILE!

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G.M.APPROVAL:DATE:

TASK:SANITATIONANDHYGIENE

STANDARD:allstaffwillunderstandandappreciatetheprincipalandimportanceofcorrectsanitationproceduresandwillalwaysbeawareoftheimportanceofourresponsibilitytowardsguest’swellbeing.

PROCEDURE:

AttendSanitation&HygieneMeetingheldbytheSousChef。

Staffwillmaintainahighlevelofpersonalhygiene.Handswillbeclean,fingernailscutshortandscrubbedclean.

REMEMBER:

SANGEROUSBACTERIACANLODGEUNDERFINGERNAILS。

Haircareismaintained。Hairisshampooedregularlyandiskepttoapprovelength.Femalestaffwithlinghair(belowcollarlength)willtietheirhairup。Malestaffwillkeephairneatlytrimmed。

REMEMBER:

NEVERcombyourhairintheFood&Beveragepreparationareasorinfrontofhouseareas.Avoidtouchingyourhairwhileworkingandneverinfrontofguests。LonghairistieduptoavoiditcomingintocontactwithFood&Beverageorserviceutensils.

Alwaysbatheorshowerbeforecomingonduty.Useadeodorantandtrytoavoideatinggarlicoronionsbeforecomingonduty.

Alwayswashyourhandsthoroughlywithsoapafterusingthetoilet.

PROCEDURES:(continued)

Avoid,asfaraspossible,touchingguest’sfood&beveragewithyourhands.Useaspoonandforkwheneverfeasible.

Neverserveanythingtoaguestifyouareunsureofitsfreshness,ifyoufeelthatafooditemsmellsorlookunfresh,bringittotheattentionofthecheforyoursupervisor.

Rotatestoreditemstoensurefreshness.Forinstance,ifyouarereplenishingthemilkstockintheservicerefrigeratoralwaysputthefreshmilkattherear,theexistingstocktothefront。

Check‘Expiry’datesongoods–manyitems,suchasmilkyoghurt,juices,etc。havea‘Useby··········’date.Checkthisbeforeusing,ifoutofsatebringtochef'sattentionimmediately.Donotserveunderanycircumstances.

Keepallequipmentthatyouareresponsibleforspotless。Cleancutlerydrawersregularly–ifcrumbsaccumulatetheretheycanattractpestssuchascockroachesandmice,keeprefrigeratorsspotless–wipestains,spills,immediately。

Malesurewhenusingclothsorragethattheyarealwayscleanandnevercarryaclothunderyourarm.

Reportsightingofallinsects/peststoyourSupervisor.

Neversneezeorcoughoverguest'sfood/beverage。

Neverspit,eitherinfrontorbackoftheHouse.

Ifyoudropafooditemonthefloor,ifinfrontofaguestdiscardimmediately.

Donotsmokewhilehandlingfoodsorinfoodprocessingorhandlingareas.Handsmustalwaysbewashedaftersmoking.

PROCEDURES:(continued)

Immediatecareshouldbegiventocuts,burnsorrashesoranyexposedbodypart(facemhand,arms,necketc.).Theyshouldbeproperlydisinfectedandprotected.Dressingsshouldbechangedasoftenaspossibleandthemselvesbeprotected.

Whenmovingfromthedirtysideofthedishwashertothecleanpick-upsidethestaffconcernedmustwashtheirhands.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G.M。APPROVAL:DATE:

TASK:KITCHENMACHINEFAMILIARISATION

STANDARD:noemployeeshallhaveanaccidentwithakitchenmachineordestroyonethroughnegligence.

PROCEDURE:

Neverswitchonamachineifyoudonotknowhowitworks.

Nevertakeamachineapartforcleaningwithoutfirstswitchingoffattheplug.

Neversprayanymachinedownwiththepressurecleaner.

DonotassembleamachinewithouthavingbeenshownhowbyyourSupervisor.

Checktheratingofamachinebeforeloading.

Makesurethatallfingers,looseclothingandhairstayclearofmovingparts。

Ifamachinestartstomakeanoiseorsparking,switchitoffcheckwithyoursupervisorandengineering。

ShouldamachinestarttosmokeorsmelllikeitisburningturnifoffandcallthesupervisorandEngineering.

Whenamachinehasasafetyguarduseitneverputyourselfbetweenacuttingedgeorbypass–asafetyguard!

Ifyouarenotsure,ASK!

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G.M.APPROVAL:DATE:

TASK:PROPERKITCHENSTORAGEPROCEDURES

STANDARD:therewillbenofoodspoilageduetoincorrectstorage。

PROCEDURE:

Whenacanisopenedandcontentsnotusedstraightaway,itisautomaticallyporedintoanon—corrosivecontainerandcovered.

Alldrygoodsmustbekeptdryandinsolidcontainers.(Nocardboard)

Neverstoremorethantwodayssupplyifanythinginthekitchen.

Theleastamountpossibleofglassandcrockeryisstoredinthekitchen.

Fridgesarealwayskepttidy.Thismeansdailycheckstochangehalffullcontainerstoasmallersize,foodkeptcoveredasmuchaspossible,butchersandfishfridgescontainersandicechangeddaily.

Allfridges,freezers,keptshutwhereeverpossible。

Noglassorcrockeryiskeptinfreezers。

Glassandcrockeryiskeptinfridgeswithfoodstuffsforuseontheday.

PROCEDURES:(continued)

Foodstuffswithstrongodourswillbestoredinsealedcontainers.

Atthebeginningofeachshiftfoodstuffstoragewillbecheckedbypersonresponsible.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G.M。APPROVAL:DATE:

TASK:HOTELORENTATION

STANDARD:everyemployeeshallknowthegenerallayoutandfacilitiesorthehotel,itsplaceintheorganization,andthehotelrulesandregulations。

PROCEDURE:

AttendHotelOrientationheldbyHumanResourcesDepartment.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G。M.APPROVAL:DATE:

TASK:DEPARTMENTORIENTATION

STANDARD:everystaffmemberwillreceiveadetaileddepartmentorientation。

PROCEDURE:

IntroduceallSupervisorsandfellowemployees.

Tourofdepartmentandrelateddepartments.

Explainindetailthefollowingpoints:

Timekeepingsystem

Uniformissuingprocedure

Lockerassignmentandamenitiesandrestroomfacilities

Departmentrules

BulletinBoard

WorkRosterswherekeptandhowtoreadthem

Mealtimesandprocedures

Safetyregulationsandemergencyexits,fireextinguishers

IndustrialaccidentsJobrequirements

Jobrequirements

Standardrecipecardlocationandhowtoreadthem(stewardchemicalsusagelists)

Jobdemonstration

FirstAidKitandlocation

PayDay,timecardsandtimesheets

Packagepass,AnnualLeave,Absenteeetc.,andotherforms

Q。A.,DepartmentHead,F&B,Safetyetc,Meetings

Newssheetse.g。,SheratonWorld,SheratonDownUnderandHelloSheratonVideo

StaffTransportArrangements

PROCEDURES:(continued)

WhoisauthorizedtoRequisition

Whoisauthorizedtodecidewhetherornotfoodstuffscanbethrownout

Englishonlyisspokenthroughoutthehotel

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G。M。APPROVAL:DATE:

TASK:BASICGARNISHING

STANDARD:nofoodcourseitemshallbeinguest'sviewwithoutbeinggarnishedwithacleansimplegarnishatminimum。

PROCEDURE:

Refertopicturesofstandardgarnishes

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G。M.APPROVAL:DATE:

TASK:CREAMANDMILKHANDLING

STANDARD:allmildandcreamwillonlybeacceptedinafreshchilledhygienicconditionandwillbekeptinsuchconditionuntilitreachestheguestorisusedinthekitchen。

PROCEDURE:

Whenreceivingmilkthefollowingmustbechecked:

Usebydateandmusthaveatleastsixdaysshelflife.

Temperaturemustbecool

Arecontainersallinhygienicsealedcondition。

Whenreceivingcreamthefollowingmustbechecked:

Usebydateandmusthaveatleast14daysshelflife.

Temperaturemustbecool.

Arecontainersallinhygienicsealedcondition.

Whenopeningandusingmilkorcreamalwayscheckfreshnessbeforepouringcontentsintootheringredients。

Neverstoremilkorcreamincardboardcontainersonceopened.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G。M.APPROVAL:DATE:

TASK:BAINMARIEUPKEEP

STANDARD:nosaucewillbeleftinthebainmarielongerthanoneserviceperiod.Novegetablesshallbeinthebainmarielongerthenhalfanhour.

PROCEDURE:

Heatfoodonthestove.sauceshouldbeenoughfor1serviceperiodandnomorethenhalfanhour’ssupplyofvegetablesandragoutsstewsetc.

Placefoodincleanbainmariecontainer。

Makesurethebainmarieishotandclean。

Placefoodintobainmarieandkeepaconstantcheckontaste,colourandseasoning.

Keepaconstantcheckonwaterlevelofbainmaie,takeoutallcontainerscheckwhatcanbereusedandplaceinstoragecontainers.

Whenserviceperiodisoverswitchoffbainmarie,takeoutallcontainers,checkwhatcanbereusedandplaceinstoragecontainers.

Sendbainmariecontainerstopotwash,cleanbainmarie。

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G.M.APPROVAL:DATE:

TASK:MENUFAMILIARISATION

STANDARD:everyonewillknowtheManurelevanttotheoutlettheyareworking.

PROCEDURE:

Eachpersonwillhaveacopyoftheirrelevantmenu.

2。Takethestandardrecipesheetandfamiliarizeyourselfwiththefollowing:

portionsize

platelayout

Recipeingredients

Methodofpreparation

Servicemethod

Garnish

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G.M。APPROVAL:DATE:

TASK:MISEENPLACEFAMILIARISATION

STANDARD:EACHPERSONWILLKNOWTHEMISEENPLACERELEVANTTOTHEIRSTATION.

PROCEDURE:

Takethestandardrecipesheetsrelevanttoyourstation。

Listallingredientsforthosedishestobeprepared.

Thislistwillbecheckedatthebeginningofeachshift.

Makesurealltheseingredientsarestoredneatlyandhygienically.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G。M.APPROVAL:DATE:

TASK:ICECOUPEFAMILIARISATION

STANDARD:EVERYICECOUPEWILLBESERVEDEXACTLYASPERPICTUREANDDESCRIPTIONONCOUPEMENU。

PROCEDURE:

Ascertainallingredientsaremiseenplaceasperstandardrecipecard.

Arrangeinglassasperpictureandrecipecard.

Garnishasperpictureandrecipecardandserve

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G.M。APPROVAL:DATE:

TASK:EQUIPMENTISSUINGANDCINTROLPROCEDURE

STANDARD:allequipmentissuedwillbesignedforbythereceiverlegiblyandcounter-signedbytheissuerandarecordkeptonthechiefsteward’soffice.Noequipmentshallleavethepremiseswithouttheappropriateformsfilledinandcopieskept。

PROCEDURE:

Logcopiesofattachedformsmustbekept.Allcolumnsmustbefilledinandsignedfor.

AnydiscrepanciesmustbereportedtoSupervisorsimmediately.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G。M。APPROVAL:DATE:

TASK:CIRRECTMICROWAVEOVENUSAGE

STANDARD:NOCHEFSHALLMISUSETHEMICROWAVEOVENTHROUGHLACKOFKNOWLEDGE.

PROCEDURE:

Theprincipleuseofamicrowaveisasaheatingprocessandnotabasicformofpreparation。Frozenpreparedfoodsshouldbethawedbeforeheating。Certainprecautionsshouldbetakenwhenusingamicrowaveoven.

Theseinclude:

metalobjectsshouldneverbeputinthecookingchamber。

saucesshouldbeheatedseparatelywhenpossible

sauceddishessplatterandthecrockeryshouldbecoveredwithpapertowelingofplasticwrap.

sealedboilingbagsorclosedplasticcontainersshouldbepiercedbeforeplacingintheoven.thisallowssteamtoescapeduringcooking.

dishesorcontainersusedintheovenshouldbeheat-tempered,oven–proofclearglasscontainerswithoutmetaltrim,china,ceramics,potterywithoutmetaltrimormetalbaseglaze.

thepreservingmethodforthefoodcancausetastechangesduringtheheatingprocess,thereforeeachdishmustbeseasonedtotastebeforeserving.

themicrowaveovenmustbekeptspotlesslyclean。

theovenshouldbeturnedononlywhenthedoorisclosedandwhenthereisfoodintheoventoavoiddamagingtheMagnetrontube.

PROCEDURES:(continued)

Almostallproductsneedtobeprepared,usingoneofthebasicformsofpreparation,beforeheatinginthemicrowaveoven.Microwaveovensareparticularlysuitableforpreparingconveniencefoods。

KITCHENEQUIPMENTOPERATION

STANDARDSANDPROCEDURES

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G.M。APPROVAL:DATE:

TASK:SEAFOODSTORAGE&QUALITYCONTROL

STANDARD:Toprovideagoodquantityfreshproductoveranextendedperiodoftime。

PROCEDURE:

Drainrackintostoringtubleavingaonetotwoinchgap.

layerallseafoodwithicecubesforevencooling&easeofremoval。

Whenthetubislayeredapproximately5times(dependingontheresistanceofice-bruising)coverthetubwithclean-wraporanair–tightlid。

label&storeincoolroombetween4to6degreecent.Repeatevery8hours。

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G.M。APPROVAL:DATE:

TASK:OPERATINGTHEAUTOMATICSLICINGMACHINE

STANDARD:Toensurethehygienicoperationofthemachinewhileproducingaconsistentevenoperation&keepingwithintheguidelinesofsafetypractices。Ifsharpeningisrequired,callDeptHeadforassistance.

PROCEDURE:

Makesurethemachineisturnedoffbeforestaring。

Makesuretheautomaticfeedisdisengaged。

Returndepthofcutgaugeto“o“mark.

Placefoodtobecutoncleanslicerusingguard。

Turnmachineon&adjustdepthofcut.

Slicefoodproducttodesiredquantity.

Whentheslicingisfinished,turnoffthemachine。

Returncuttinggaugeto“o。”

Removeallfooditems.

Cleantheslicerrightaway&leaveitinaclean&neatcondition。

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G.M.APPROVAL:DATE:

TASK:OPERATINGTHEBOWLCUTTER

STANDARD:SafelyoperatetheBowlCutter&ensurehygienicoperationatalltimes.

PROCEDURE:

EnsuretheBowlCutteristurnedoffatsupply.

Openmachineensuringallpartsareoperational&intightcorrectposition。

Lockmachine&turnpowersupplyon。

Turnonmachine7loadslowly&evenly.

Whenoperationiscompletedturnoffpoweratsupply&machine.

Openprotectiveguard&removeblades。

Removefoodproduct.

Dismantle&cleanequipmentrightaway。

Whenclean,replace&secureallparts。Donotturnthepowerbackon。

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G.M。APPROVAL:DATE:

TASK:OPERATINGTHEINDUSTRIALBLENDERS

STANDARD:Safely&hygienicallyoperatetheIndustrialBlenderproducingconsistentresults.

PROCEDURE:

Turnoffpowersupply。

Ensureallpartsarepresent&incorrectposition.

Loadblender.

Tightenallguards.

Turnonproducingconsistentresults.

Openblender&pouroutcontents.

Dismantleblender&wash.

Openblender&pouroutcontents.

Dismantleblender&wash。

Replaceallcleanpartstomachineincorrectposition&LEAVEPOWEROFF.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G.M.APPROVAL:DATE:

TASK:OPERATINGTHEKITCHENBANDSAW

STANDARD:Onlyqualifiedpersonnelarepermittedusethispieceofequipment。Ensuretotalsafetyusingcorrectprocedures&maintenance,toachieveaconsistentlyhighqualityproduct.

PROCEDURE:

Makesurethepoweratthemachine&sourceisturnedOFF.

Openbladeguard&ensureitisrunningfreely&correctlythroughguides.

Ensurethetensioniscorrect.CheckthiswithaDeptHead.

Replaceallguards.

Checkmovementofbladeagain.

Turnonatpowersource.

Turnonatmachine.Usingguardsslice。

Usingguardssliceitemsrequired。

Whencompleteturnoffmachine。

PROCEDURES:(continued)

Removesliced&unslicedproduct。

Removebladeguards&clean.

Cleanblades&surroundingguides.

Replaceallguards&equipment.

Leavemachineturnedoffatbothsupplies.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATIONALLKITCHENSTAFF

HEAD:G.M.APPROVAL:DATE:

TASK:OPERATINGTHEORANGEJUICEMACHINE

STANDARD:Toproduceahighqualityproductwiththemaximumofsafety&preventativemaintenance。

PROCEDURE:

Turnmachineoffatsupply&source

Ensureallbladesaretight&movingpartsareincorrectposition。

Loadjuicingmachinewithfruit.

Turnonmachineatsource&supply。

Observethatthecorrectfeedoperationistakingplace.

Producethedesiredamountoffruitand/orjuice.

Turnoffmachine&removepowerfromsource.

Removejuice&excessfruitaswellasdiscardedfruitpeel.

Removeallparts&clean.

Replacepartstocleanmachine,placinginthecorrectposition&leavemachineturnedOFF。

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

FOODPREPARATION

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