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STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G.M。APPROVAL:DATE:
TASK:POTATIONOFPREPAREDOTEMS
STANDARD:NOFOODSTUFFWILLGOTOAGUESTUNLESSITLOOKSFERSTCLASSANDTASTESFRESH.
PROCEDURE:
Whenadessert,maincourse,souporpastryispreparedthefridgeorstorageareawillbecheckedtomakesurenoneifthesamearepresentthatcouldbeaccidentlymixedupwiththefreshbatch.
Shouldanyofthesameitembeleftitwillbetastedtomakesureithasnotspoiledortastesoffridge.
Whenfoodstuffisstillofgoodqualityitshallbeissuedforuseonthatdayeitherforbuffetorstaffcanteen.
Ifthereistheslightestdoubtofqualityseeyoursupervisor。
DONOTinanywayletitgotoaguest!
NEVERserveanythingthatyouwouldnotbepreparedtoeatyourself!
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G.M.APPROVAL:DATE:
TASK:GUESTGREETING
STANDARD:guestswillbegreetedinawarm,friendly,genuineandwelcomingmannerasfirstimpressionsareveryimportant,theguest’snamewillalwaysbeusedifatallpossible.
PROCEDURE:
Whenmeetingaguestatthebuffetorinpassageways,Banquetsetc.,bepositive,standstraight,donotslouch。Smile!
Welcometheguestwithapropergreeting.
Say“BulaGoodMorning,"”BulaGoodAfternoon,”or“BulaGoodEvening.”
Ifatallpossible,calltheguestbyname“”Bula,GoodMorning,Mrs.··············,Mr。··············”
Ifyoudonotknowtheguest’snameyoumaysay“BulaGoodMorning,Sir/Madam.”
REMEMBER:
Firstimpressionsareveryimportant。Wellgroomedappearanceisanecessity.Personalhygiene,hairstyle,uniformandmake-up(ifused)mustbeimmaculate.
Alwayswalkbriskly,standstraight,movewithconfidenceandease.
PROCEDURES:(continued)
Customersliketobecalledbytheirname,itmakesthemfeelgoodthattheyarerecognizedandremembered.Makeityourbusinesstolearnyourcustomer’snameuseit.
SMILE!
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G.M.APPROVAL:DATE:
TASK:SANITATIONANDHYGIENE
STANDARD:allstaffwillunderstandandappreciatetheprincipalandimportanceofcorrectsanitationproceduresandwillalwaysbeawareoftheimportanceofourresponsibilitytowardsguest’swellbeing.
ﻩ
PROCEDURE:
AttendSanitation&HygieneMeetingheldbytheSousChef。
Staffwillmaintainahighlevelofpersonalhygiene.Handswillbeclean,fingernailscutshortandscrubbedclean.
REMEMBER:
SANGEROUSBACTERIACANLODGEUNDERFINGERNAILS。
Haircareismaintained。Hairisshampooedregularlyandiskepttoapprovelength.Femalestaffwithlinghair(belowcollarlength)willtietheirhairup。Malestaffwillkeephairneatlytrimmed。
REMEMBER:
NEVERcombyourhairintheFood&Beveragepreparationareasorinfrontofhouseareas.Avoidtouchingyourhairwhileworkingandneverinfrontofguests。LonghairistieduptoavoiditcomingintocontactwithFood&Beverageorserviceutensils.
Alwaysbatheorshowerbeforecomingonduty.Useadeodorantandtrytoavoideatinggarlicoronionsbeforecomingonduty.
Alwayswashyourhandsthoroughlywithsoapafterusingthetoilet.
PROCEDURES:(continued)
Avoid,asfaraspossible,touchingguest’sfood&beveragewithyourhands.Useaspoonandforkwheneverfeasible.
Neverserveanythingtoaguestifyouareunsureofitsfreshness,ifyoufeelthatafooditemsmellsorlookunfresh,bringittotheattentionofthecheforyoursupervisor.
Rotatestoreditemstoensurefreshness.Forinstance,ifyouarereplenishingthemilkstockintheservicerefrigeratoralwaysputthefreshmilkattherear,theexistingstocktothefront。
Check‘Expiry’datesongoods–manyitems,suchasmilkyoghurt,juices,etc。havea‘Useby··········’date.Checkthisbeforeusing,ifoutofsatebringtochef'sattentionimmediately.Donotserveunderanycircumstances.
Keepallequipmentthatyouareresponsibleforspotless。Cleancutlerydrawersregularly–ifcrumbsaccumulatetheretheycanattractpestssuchascockroachesandmice,keeprefrigeratorsspotless–wipestains,spills,immediately。
Malesurewhenusingclothsorragethattheyarealwayscleanandnevercarryaclothunderyourarm.
Reportsightingofallinsects/peststoyourSupervisor.
Neversneezeorcoughoverguest'sfood/beverage。
Neverspit,eitherinfrontorbackoftheHouse.
Ifyoudropafooditemonthefloor,ifinfrontofaguestdiscardimmediately.
Donotsmokewhilehandlingfoodsorinfoodprocessingorhandlingareas.Handsmustalwaysbewashedaftersmoking.
PROCEDURES:(continued)
Immediatecareshouldbegiventocuts,burnsorrashesoranyexposedbodypart(facemhand,arms,necketc.).Theyshouldbeproperlydisinfectedandprotected.Dressingsshouldbechangedasoftenaspossibleandthemselvesbeprotected.
Whenmovingfromthedirtysideofthedishwashertothecleanpick-upsidethestaffconcernedmustwashtheirhands.
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G.M。APPROVAL:DATE:
TASK:KITCHENMACHINEFAMILIARISATION
STANDARD:noemployeeshallhaveanaccidentwithakitchenmachineordestroyonethroughnegligence.
PROCEDURE:
Neverswitchonamachineifyoudonotknowhowitworks.
Nevertakeamachineapartforcleaningwithoutfirstswitchingoffattheplug.
Neversprayanymachinedownwiththepressurecleaner.
DonotassembleamachinewithouthavingbeenshownhowbyyourSupervisor.
Checktheratingofamachinebeforeloading.
Makesurethatallfingers,looseclothingandhairstayclearofmovingparts。
Ifamachinestartstomakeanoiseorsparking,switchitoffcheckwithyoursupervisorandengineering。
ShouldamachinestarttosmokeorsmelllikeitisburningturnifoffandcallthesupervisorandEngineering.
Whenamachinehasasafetyguarduseitneverputyourselfbetweenacuttingedgeorbypass–asafetyguard!
Ifyouarenotsure,ASK!
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G.M.APPROVAL:DATE:
TASK:PROPERKITCHENSTORAGEPROCEDURES
STANDARD:therewillbenofoodspoilageduetoincorrectstorage。
PROCEDURE:
Whenacanisopenedandcontentsnotusedstraightaway,itisautomaticallyporedintoanon—corrosivecontainerandcovered.
Alldrygoodsmustbekeptdryandinsolidcontainers.(Nocardboard)
Neverstoremorethantwodayssupplyifanythinginthekitchen.
Theleastamountpossibleofglassandcrockeryisstoredinthekitchen.
Fridgesarealwayskepttidy.Thismeansdailycheckstochangehalffullcontainerstoasmallersize,foodkeptcoveredasmuchaspossible,butchersandfishfridgescontainersandicechangeddaily.
Allfridges,freezers,keptshutwhereeverpossible。
Noglassorcrockeryiskeptinfreezers。
Glassandcrockeryiskeptinfridgeswithfoodstuffsforuseontheday.
PROCEDURES:(continued)
Foodstuffswithstrongodourswillbestoredinsealedcontainers.
Atthebeginningofeachshiftfoodstuffstoragewillbecheckedbypersonresponsible.
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G.M。APPROVAL:DATE:
TASK:HOTELORENTATION
STANDARD:everyemployeeshallknowthegenerallayoutandfacilitiesorthehotel,itsplaceintheorganization,andthehotelrulesandregulations。
ﻩ
PROCEDURE:
AttendHotelOrientationheldbyHumanResourcesDepartment.
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G。M.APPROVAL:DATE:
TASK:DEPARTMENTORIENTATION
STANDARD:everystaffmemberwillreceiveadetaileddepartmentorientation。
ﻩ
PROCEDURE:
IntroduceallSupervisorsandfellowemployees.
Tourofdepartmentandrelateddepartments.
Explainindetailthefollowingpoints:
Timekeepingsystem
Uniformissuingprocedure
Lockerassignmentandamenitiesandrestroomfacilities
Departmentrules
BulletinBoard
WorkRosterswherekeptandhowtoreadthem
Mealtimesandprocedures
Safetyregulationsandemergencyexits,fireextinguishers
IndustrialaccidentsJobrequirements
Jobrequirements
Standardrecipecardlocationandhowtoreadthem(stewardchemicalsusagelists)
Jobdemonstration
FirstAidKitandlocation
PayDay,timecardsandtimesheets
Packagepass,AnnualLeave,Absenteeetc.,andotherforms
Q。A.,DepartmentHead,F&B,Safetyetc,Meetings
Newssheetse.g。,SheratonWorld,SheratonDownUnderandHelloSheratonVideo
StaffTransportArrangements
PROCEDURES:(continued)
WhoisauthorizedtoRequisition
Whoisauthorizedtodecidewhetherornotfoodstuffscanbethrownout
Englishonlyisspokenthroughoutthehotel
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G。M。APPROVAL:DATE:
TASK:BASICGARNISHING
STANDARD:nofoodcourseitemshallbeinguest'sviewwithoutbeinggarnishedwithacleansimplegarnishatminimum。
PROCEDURE:
Refertopicturesofstandardgarnishes
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G。M.APPROVAL:DATE:
TASK:CREAMANDMILKHANDLING
STANDARD:allmildandcreamwillonlybeacceptedinafreshchilledhygienicconditionandwillbekeptinsuchconditionuntilitreachestheguestorisusedinthekitchen。
PROCEDURE:
Whenreceivingmilkthefollowingmustbechecked:
Usebydateandmusthaveatleastsixdaysshelflife.
Temperaturemustbecool
Arecontainersallinhygienicsealedcondition。
Whenreceivingcreamthefollowingmustbechecked:
Usebydateandmusthaveatleast14daysshelflife.
Temperaturemustbecool.
Arecontainersallinhygienicsealedcondition.
Whenopeningandusingmilkorcreamalwayscheckfreshnessbeforepouringcontentsintootheringredients。
Neverstoremilkorcreamincardboardcontainersonceopened.
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G。M.APPROVAL:DATE:
TASK:BAINMARIEUPKEEP
STANDARD:nosaucewillbeleftinthebainmarielongerthanoneserviceperiod.Novegetablesshallbeinthebainmarielongerthenhalfanhour.
ﻩ
PROCEDURE:
Heatfoodonthestove.sauceshouldbeenoughfor1serviceperiodandnomorethenhalfanhour’ssupplyofvegetablesandragoutsstewsetc.
Placefoodincleanbainmariecontainer。
Makesurethebainmarieishotandclean。
Placefoodintobainmarieandkeepaconstantcheckontaste,colourandseasoning.
Keepaconstantcheckonwaterlevelofbainmaie,takeoutallcontainerscheckwhatcanbereusedandplaceinstoragecontainers.
Whenserviceperiodisoverswitchoffbainmarie,takeoutallcontainers,checkwhatcanbereusedandplaceinstoragecontainers.
Sendbainmariecontainerstopotwash,cleanbainmarie。
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G.M.APPROVAL:DATE:
TASK:MENUFAMILIARISATION
STANDARD:everyonewillknowtheManurelevanttotheoutlettheyareworking.
PROCEDURE:
Eachpersonwillhaveacopyoftheirrelevantmenu.
2。Takethestandardrecipesheetandfamiliarizeyourselfwiththefollowing:
portionsize
platelayout
Recipeingredients
Methodofpreparation
Servicemethod
Garnish
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G.M。APPROVAL:DATE:
TASK:MISEENPLACEFAMILIARISATION
STANDARD:EACHPERSONWILLKNOWTHEMISEENPLACERELEVANTTOTHEIRSTATION.
ﻩ
PROCEDURE:
Takethestandardrecipesheetsrelevanttoyourstation。
Listallingredientsforthosedishestobeprepared.
Thislistwillbecheckedatthebeginningofeachshift.
Makesurealltheseingredientsarestoredneatlyandhygienically.
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G。M.APPROVAL:DATE:
TASK:ICECOUPEFAMILIARISATION
STANDARD:EVERYICECOUPEWILLBESERVEDEXACTLYASPERPICTUREANDDESCRIPTIONONCOUPEMENU。
ﻩ
PROCEDURE:
Ascertainallingredientsaremiseenplaceasperstandardrecipecard.
Arrangeinglassasperpictureandrecipecard.
Garnishasperpictureandrecipecardandserve
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G.M。APPROVAL:DATE:
TASK:EQUIPMENTISSUINGANDCINTROLPROCEDURE
STANDARD:allequipmentissuedwillbesignedforbythereceiverlegiblyandcounter-signedbytheissuerandarecordkeptonthechiefsteward’soffice.Noequipmentshallleavethepremiseswithouttheappropriateformsfilledinandcopieskept。
ﻩ
PROCEDURE:
Logcopiesofattachedformsmustbekept.Allcolumnsmustbefilledinandsignedfor.
AnydiscrepanciesmustbereportedtoSupervisorsimmediately.
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G。M。APPROVAL:DATE:
TASK:CIRRECTMICROWAVEOVENUSAGE
STANDARD:NOCHEFSHALLMISUSETHEMICROWAVEOVENTHROUGHLACKOFKNOWLEDGE.
PROCEDURE:
Theprincipleuseofamicrowaveisasaheatingprocessandnotabasicformofpreparation。Frozenpreparedfoodsshouldbethawedbeforeheating。Certainprecautionsshouldbetakenwhenusingamicrowaveoven.
Theseinclude:
metalobjectsshouldneverbeputinthecookingchamber。
saucesshouldbeheatedseparatelywhenpossible
sauceddishessplatterandthecrockeryshouldbecoveredwithpapertowelingofplasticwrap.
sealedboilingbagsorclosedplasticcontainersshouldbepiercedbeforeplacingintheoven.thisallowssteamtoescapeduringcooking.
dishesorcontainersusedintheovenshouldbeheat-tempered,oven–proofclearglasscontainerswithoutmetaltrim,china,ceramics,potterywithoutmetaltrimormetalbaseglaze.
thepreservingmethodforthefoodcancausetastechangesduringtheheatingprocess,thereforeeachdishmustbeseasonedtotastebeforeserving.
themicrowaveovenmustbekeptspotlesslyclean。
theovenshouldbeturnedononlywhenthedoorisclosedandwhenthereisfoodintheoventoavoiddamagingtheMagnetrontube.
PROCEDURES:(continued)
Almostallproductsneedtobeprepared,usingoneofthebasicformsofpreparation,beforeheatinginthemicrowaveoven.Microwaveovensareparticularlysuitableforpreparingconveniencefoods。
KITCHENEQUIPMENTOPERATION
STANDARDSANDPROCEDURES
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G.M。APPROVAL:DATE:
TASK:SEAFOODSTORAGE&QUALITYCONTROL
STANDARD:Toprovideagoodquantityfreshproductoveranextendedperiodoftime。
PROCEDURE:
Drainrackintostoringtubleavingaonetotwoinchgap.
layerallseafoodwithicecubesforevencooling&easeofremoval。
Whenthetubislayeredapproximately5times(dependingontheresistanceofice-bruising)coverthetubwithclean-wraporanair–tightlid。
label&storeincoolroombetween4to6degreecent.Repeatevery8hours。
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G.M。APPROVAL:DATE:
TASK:OPERATINGTHEAUTOMATICSLICINGMACHINE
STANDARD:Toensurethehygienicoperationofthemachinewhileproducingaconsistentevenoperation&keepingwithintheguidelinesofsafetypractices。Ifsharpeningisrequired,callDeptHeadforassistance.
PROCEDURE:
Makesurethemachineisturnedoffbeforestaring。
Makesuretheautomaticfeedisdisengaged。
Returndepthofcutgaugeto“o“mark.
Placefoodtobecutoncleanslicerusingguard。
Turnmachineon&adjustdepthofcut.
Slicefoodproducttodesiredquantity.
Whentheslicingisfinished,turnoffthemachine。
Returncuttinggaugeto“o。”
Removeallfooditems.
Cleantheslicerrightaway&leaveitinaclean&neatcondition。
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G.M.APPROVAL:DATE:
TASK:OPERATINGTHEBOWLCUTTER
STANDARD:SafelyoperatetheBowlCutter&ensurehygienicoperationatalltimes.
ﻩ
PROCEDURE:
EnsuretheBowlCutteristurnedoffatsupply.
Openmachineensuringallpartsareoperational&intightcorrectposition。
Lockmachine&turnpowersupplyon。
Turnonmachine7loadslowly&evenly.
Whenoperationiscompletedturnoffpoweratsupply&machine.
Openprotectiveguard&removeblades。
Removefoodproduct.
Dismantle&cleanequipmentrightaway。
Whenclean,replace&secureallparts。Donotturnthepowerbackon。
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G.M。APPROVAL:DATE:
TASK:OPERATINGTHEINDUSTRIALBLENDERS
STANDARD:Safely&hygienicallyoperatetheIndustrialBlenderproducingconsistentresults.
ﻩ
PROCEDURE:
Turnoffpowersupply。
Ensureallpartsarepresent&incorrectposition.
Loadblender.
Tightenallguards.
Turnonproducingconsistentresults.
Openblender&pouroutcontents.
Dismantleblender&wash.
Openblender&pouroutcontents.
Dismantleblender&wash。
Replaceallcleanpartstomachineincorrectposition&LEAVEPOWEROFF.
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G.M.APPROVAL:DATE:
TASK:OPERATINGTHEKITCHENBANDSAW
STANDARD:Onlyqualifiedpersonnelarepermittedusethispieceofequipment。Ensuretotalsafetyusingcorrectprocedures&maintenance,toachieveaconsistentlyhighqualityproduct.
PROCEDURE:
Makesurethepoweratthemachine&sourceisturnedOFF.
Openbladeguard&ensureitisrunningfreely&correctlythroughguides.
Ensurethetensioniscorrect.CheckthiswithaDeptHead.
Replaceallguards.
Checkmovementofbladeagain.
Turnonatpowersource.
Turnonatmachine.Usingguardsslice。
Usingguardssliceitemsrequired。
Whencompleteturnoffmachine。
PROCEDURES:(continued)
Removesliced&unslicedproduct。
Removebladeguards&clean.
Cleanblades&surroundingguides.
Replaceallguards&equipment.
Leavemachineturnedoffatbothsupplies.
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATIONALLKITCHENSTAFF
HEAD:G.M.APPROVAL:DATE:
TASK:OPERATINGTHEORANGEJUICEMACHINE
STANDARD:Toproduceahighqualityproductwiththemaximumofsafety&preventativemaintenance。
ﻩ
PROCEDURE:
Turnmachineoffatsupply&source
Ensureallbladesaretight&movingpartsareincorrectposition。
Loadjuicingmachinewithfruit.
Turnonmachineatsource&supply。
Observethatthecorrectfeedoperationistakingplace.
Producethedesiredamountoffruitand/orjuice.
Turnoffmachine&removepowerfromsource.
Removejuice&excessfruitaswellasdiscardedfruitpeel.
Removeallparts&clean.
Replacepartstocleanmachine,placinginthecorrectposition&leavemachineturnedOFF。
STANDARDSANDPROCEDURES
DEPARTMENT:JOBCATEGORY:
FOODPREPARATION
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