国开电大本科《商务英语4》一平台在线形考(单元自测1至8)试题及答案

国开电大本科《商务英语4》一平台在线形考

（单元自测1至8）试题及答案草兔白測1试寂&答案持圳提醒：厚员抽到的每泰就意的备虻机做俚於到戳农彳的所■被蔑尚衣干紀顧岸中可＜4找到原顧女參案//—Howwouldyouliketogo? I'llgetintouchwiththerailroadI'dliketoflytoFrankfurtforastayoftwodaysIexpecttodepartforFrankfurtonSunday,September1st偌案］B behalfofVancouverC&SInt'1TradeCorp.Jampleasedtoinviteyouandyourcolleaguestovisitus.ForOnIn［答案］B—IexpecttodepartforFrankfurtonSunday.Seplember1st,anytimeafter13:00pm.HowwouldyouliketogoWhereshall1makehotelreservationWhendoyouplantoleave［答案］C—Sure,noproblem.First,goseeCindyandtellherwhereyou'regoingandwhen.WillthecompanyreimburseeverythingWill1usethecardforeverythingCanyoufillmein偌案］C —YeS.businessclass.WillyouflybusinessclassWhendoyouplantoleaveWhereshallImakehotelreservation偌案］ACanyoufillme ?Ineedsomedetailedinformation.inupoutI答案1A-HeyKyle,guesswhat!ThebossissendingmetoEuropeforamarketingseminarnextmonth.— You'vebeenitchingtogoonabusinesstripformonths.Iamsorrytohearthat.Great!Youmustbehappy.Sowhat?［答案］BIfyouareintending justoneSchengencountry,youwillneedtoapplyfbrtheSchengenvisadirectly withtheembassyorconsulateofthatparticularcountry.tovisitvisitingvisited［答案］AManyofthebanksandtravelservicesinthewesterncountriesprovideconvenienceforthetravellersbyissuingtraveller's .checkscashcreditcards［答案］APlease anopenreturnflightfromBarcelonatoFrankfurt.papertextbook偌案］CTheprocessingtime perembassy.variousvarietyvariesI答案1CTraveller'schecksaregenerally smallfacevalue.atonofI答案1CTravellerS,when thechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.buybuyingtobuy［答案］BWeusedtocashadvances. hadhavinghave［答案］CYoucandownloadandprintoffthe online.fromformformal［答案］B翻译:为句子选择正确的翻译（每题10分）。Canyoufillmein?你能替代我一下吗？你能为我填写吗？你能向我详细介绍一下［答案］CNotallrestaurantsacceptthecard.所有酒店都不接受此卡。并非所有酒店都接受此卡。所有酒店接受的不是此卡。［答案］BWeusedtohavecashadvances.我们以前是预支现金。我们使用己有的现金。我们习惯了预支现金。偌案］ALetmeknowhowyoulikelivingoutofasuitcase.到时候告诉我没有旅行包你是怎么活下来的。到时候告诉我你是怎么带着旅行包生活的。到时候告诉我你怎么那么喜欢带着旅行包生活。偌案］B5.Itisveryprofitablefbrtheissuingofficestofinancethefundstheycollectbyissuingtraveller'schecks.对发行机构来说，发行旅行支票提供融资便利是有利可图的。’对发行机构来说，融资有利可图,他们征集资金，发行旅行支票。对发行机构来说，征集资金，发行旅行支票,融资等，都是有利可图的。［答案］A完形填空:选择正确答案，补全文章（每题10分）。HOWTOSCHEDULEYOURVISAAPPOINTMENTPaymentcanbemadewithaUnionPaydebitcardorincash.Youcan{1}directlythroughthewebsite,thcCallCenter,orataCiticbankATM.IfpayingataCiticbankbranch,youcanpaywithaUnionPay{2}orwithcash.Ifyouprefertopayincash,theappointmentwebsitewillproduceabankdepositslip{3）onthetypeofappointmentfbrwhichyouhaveregisteredthedepositslipwillindicatehowmuchyoumustpay.Youmustprintthisbank{4}.logofftheappointmentsite,proceedtoalocalCiticbankbranch,presentthebankdepositslip,paytherequestedamount,obtainanoriginalbankreceiptfbrthetransaction,logbackintothe{5}.andenterthebankreceiptconfirmationnumberintotherequestedfield.⑴［答案］B.pay{2}［答案］C.debitcard{3}［答案］A.based{4}［答案］C.depositslip{5}［答案］A.appointmentsite阅读理解:根据文章内容，判断正误（每题10分）。TRAVELLER9SCHECKManyofthebanksandtravelservicesinwesternprovideaconveniencefbrtravellersbyissuingtraveller'schecks.Travellers,whenbuyingthechecks.havetosignthechecksinthepresenceofthebankorserviceclerks.Duringthetrip,travellerscancashthechecksfromtheagenciesofthebankorthetravelservicewhenevertheyneedaftertheircounter-signaturesarerecognized.Alotoftravellersliketobuythesechecksastheydon'thavetotakealongmuchcashandworryaboutcounterfeitsigiiatures.Theagencieswillgetbackthemoneytheyhavepaidbysendingthecheckstotheissuingoffices.Traveller'schecksaregenerallyofsmallfacevalue,suchastenortwentydollars,orfiveortenpounds.fbrmiscellaneouspayments.Thereisnotimelimitfortheircirculationpcriod.ltisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller'schecksbecausetheynotonlyreceiveaservicechargefromthecheckbuyers,buttheyalsodon'tneedtopayanyinterestnomatterhowlongthechecksremainincirculationbeforeclearing.Thisiswhybanksandtravelservicesarewillingtoprovidethisconvenience.l.Itisconvenientforthetravellerstotravelaroundtheworldasmanybanksandtravelservicesissuetravellers，checks.［答案|TTherearenosignaturesoftravellerswhohaveboughtthechecks.!答案］FQuiteafewtravellersliketobuythechecks.［答案］TTravcllcrsdonotworryaboutthecirculationperiodofthechecksasthereisnotimelimitforit.［答案］TBanksandtravelservicesarereluctanttoprovidetravellers'checks.［答案］F阅读理解:根据文章内容，完成选择题(每题10分)。SCHENGENVISAAPPLICATIONSTEPSIdentifythecountryorcountriesyouwillbetravellingto.Itisparticularlyimportanttoknowwhichcountriesyouaretravellinglobecauseitdetermineswhereandhowyouaregoingtosendyourapplication.IfyouareintendingtovisitjustoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.•IfyouareintendingtovisittwoormoreSchengencountries,yourapplicationmustbesenttotheembassyorconsulateofthecountrythatshallbeyourmaindestination.IfyouareintendingtovisitseveralSchengencountries,butdonothaveamaindestination.youshouldapplyforthevisaattheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary.FilloutanapplicationformbeforehandtoobtainaSchengenvisa.Youcandownloadandprintofftheformonline.PreparealltherequirementsforyourSchengenvisaapplication.Dependingontheconsulateorembassy,youarerequiredtoshowthefollowingdocuments:•Avalidnationalpassport•Evidenceshowingthepurposeofyourtrip(e.g.hotelreservations)•Proofofmedicalinsurance•Around-triptravelticket•ProofoffundsChecktheprocessingtimetoensureyougetyourSchengenvisaontime.Theprocessingtimevariesperembassy,soitisimportanttotaketheprocessinglimeintoaccountwhenplanningyourtrip.l.Thispassageismainlyabout .whatisaSchengenvisawhocanapplyfbraSchengenvisahowtoapplyforaSchengenvisa［答案］C2.1fyouareintendingtovisittwoormoreSchengencountries,youwillneedtosendyourapplication .totheembassyorconsulateofthecountrythatshallbeyourmaindestinationdirectlywiththeembassyorconsulateofthatparticularcountrytotheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary［答案］A3.Youcandownloadandprintofftheform .viayourphoneontheInternetbyyourfriendsI答案IBYouarerequiredtoshowthefollowingdocumentsEXCEPT .around-triptravelticketavalidnationalpassportabirthcertificate［答案］C5Theprocessingtimeis perembassy.differentthesamesimilar［答案］A草免＜1測2就板&答案誇胴提碾:修黄柚到的尊冬就豪的為成机做金,，似柚到就県寸的所■徵如的在下列成器中可必找到涼成&答案//—HellojsthatSailMovingCompany?—? YesjhisisJackspeaking.Thanksforcalling.WhatcanwedoforyouYesJ'mJack.Thanksfbrcalling.WhatcanwedofbryouYes,speaking.WhatcanIdoforyouI答案］A—Howdoyoucalculatethefeeifweaskyoutomovetheofficefurniture? Wecangiveyoua10%discountSoiry,wearenotavailablethesedaysThecostdependsonthefloortomoveto,thedistancebetweentwoplacesandtheamountofthefurnituretomove［答案］C—Theclientsaidhehadtosendamonitorbackthreetimesbeforetheproblemwassolved.Doyouhaveareasonforthis? Wcll,!wonderwhethertherecentlayoffsareaffectingthequalityofourcustomerserviceWhatdoyouthink?BuiIhavenoidea?That'stheclient'sownproblem,!guess［答案］A—Whatdoesthecustomer'scomplaintsay? Hesayshewillwriteusathank-youletterHesayshehasn'tgottenbackthemonitorfbrrepairsHewantstoknowwhetherwecouldgivehimadiscount［答案］B—Whatisthedistancebetweenthenewbuildingandyouroffice? ItisneartothebusstopItisabout15kilometersItisveryclose［答案］B thesituationmaybe,makesurethatyoudon'tleaveyourcustomerwithanunansweredquestion.WhateverWheneverHowever［答案］ACustomersoftenremain toabusinessthathasexcellentserviceeveniftheirpricesarehigh.loyalloyallyloyalty偌案|ACustomerswon'tfindstoreclerkssittingaround .walchingTVorplayingcardslowatchTVorplaycardswatchingTVortoplaycardsI答案1AIfanyofthearticlesaredamagedduringmove,youmaymakea forcompensationwithourcompany.requestdemandclaim［答案］CIfthingshave .thepersonyou'retalkingtowillwanttoknowthereasons.gotupgonewrongtumeddown［答案］BLookingyourcustomersintheeyeshowsthatwearelisteningtothemandhearing .whyaretheysayinghowaretheysayingwhattheyaresaying［答案］CSomeofthecustomers'complaintsseem .inacceptableunacceptableunaccepted［答案］BSomestoresevenoffer lanesfbrcustomerswith10itemsorlesstocheckoutquickly.expireexpressexactI答案］BTheAmericanideaofcustomerserviceis eachcustomerthecenterofattention.madetomakemakeI答案IBThecustomerservicerepresentativewilloftenallowcustomerstoexchangetheproducttheyboughtorreturnitfbrafull .compensationrepayrefund［答案］C翻译:为句子选择正确的翻译（每题10分）。TheAmericanideaofcustomserviceistomakeeachcustomerthecenterofattention.美式客服理念认为每位客户都是关注的焦点。美国的客户都有以自己为中心的想法。美国的客户服务人员都有以客户为中心的想法。I答案1AManyproductscomewithamoney-backguarantee.许多产品都要先付款得以保障。许多产品都有退款承诺。许多产品都要退款。［答案］BMakesuretolookyourcustomersintheeye.确保要把顾客像眼睛一样珍视。确保把顾客看在眼睛里。确保要直视顾客的眼睛。［答案］CAlwayslookforwaystogoaboveandbeyondtheexpectationsofyourcustomers.一定要想方设法，超越顾客的期望。一定要寻求在顾客期待之外的想法。总是要寻找达到顾客期望的方法。［答案］ATheworstthingisthatyoudiscoveredatthelastmomentthereweremissingpartsintheorderbeforeshipment.最糟糕的事情是，在装船之前的最后时刻，你发现订单货物有遗漏。最糟糕的事情是到了最后一刻还没有装船。最糟糕的事情是在装船前的最后一刻,你有所发现。偌案］A完形填空:选择正确答案，补全文章（每题10分）。Customerserviceistheserviceorcarethataconsumerreceivesbefore,duringandafterapurchase.It'soneofthefactorsthatcomeintoplaywhenaconsumerisdeterminingbuyingvalue,theotheristhequalityoftheproductorservicethatisbeing］1}.Consumersoftenmustencounteranexperiencetonotonlybeasatisfiedcustomer,butaloyalcustomer.Customerserviceisapartofthatexperience.lopnotchservicewillcreate!2landareturningcustomer,whichiswhatweallmuststrivefor.Excellentcustomerserviceis{3}tobusinessestoday.It'sacomponentthatisoftenmissing,unfortunately.Howdoyouprovidegreatcustomerservice?Alwaysmakeyourcustomera（4［.Greettheminafriendlymanner,whetherthatbeviatelephone,emailorinperson.Letthemknowyouaretheretohelpandthatyouwilltakecareofthem,notonlybeforethesalebutafteraswell.Afterall,inathrivingbusinesscustomersarenol{5};it'sarequirementforbusinessestosurvive.{1}［答案JD.offered{2}［答案］E.loyalty{3}偌案lA.vital{4}［＜«|apriority{5}|答案］B.optional选自:h【tp:///od/pl...ustomer-Service.htm阅读理解:根据支章内容,把每一段和其所谈论的话题相匹配（每题10分）。CUSTOMERSERVICETheAmericanideaofcustomerserviceistomakeeachcustomerthecenterofattention.Andwhereveryougo,goodcustomerservicemeansmakingcustomersfeelspecial.［答案］B.theAmericanideaofcustomerserviceWhencustomersgettoastore,theyaretreatedashonoredguests.Customersdon'tusuallyfindstoreclerkssittingaroundwatchingTVorplayingcards.Inslead,theclerksgreetthemwarmlyandoffertohelpthemfindwhattheywant.Customersusuallydon'thavetoaskhowmuchitemscost,sincepricesareclearlymarked.［答案JD.honoredguestWhencustomersarereadytocheckout.theycangotothenearestandshortestcheckoutlane.Goodstoresopennewcheckoutlaneswhenthelineupsgettoolong.Someevenofferexpresslanesfbrcustomerswith1（）itemsorless.Aftertheypayfbrtheirpurchases.customersreceiveasmileandawarmthankyouandhaveanicedayfromtheclerk.I答案）E.checkoutservice4.1nAmerica,customerservicecontinueslongafterthesale.Manyproductscomewithamoney-backguarantee.Expensiveitemslikecars,computersorstereosoftenhaveawarrantythatensurestrouble-freeuseforaperiodofayearormore.Advertisementsregularlyincludethemotto,Yoursatisfactionisguaranteed.Soifthereisaproblemwiththeproduct,customerscantakeitback.Thecustomerservicerepresentativewilloftenallowthemtoexchangetheitemorreturnitforafullrefund.I答案］A.satisfactionguaranteedCustomerserviceinAmericagrowsoutofthebeliefthatthecustomerisalwaysright.Ifapersonreceivespoorservicefromastore,heprobablywillavoidshoppingthereinthefuture.Ontheotherhand,customersoftenremainloyaltoabusinessthathasexcellentserviceeveniftheirpricesarehigh.［答案］C.customerloyalty阅读理解:根据文章内容，判断正误（每题10分）。THEFEELGOODFACTORINCUSTOMERSERVICEAchallengeinworkingincustomerserviceistoensurethatyouhavefocusedyourattentionontherightkeyareas,measuredbytherightKeyPerformanceIndicator（KPI）.OneofthemostimportantaspectsofacustomerserviceKPIiswhatisoftenreferredtoastheFeelGoodFactor.Basicallythegoalisnotonlytohelpthecustomerhaveagoodexperience,buttoofferanexperiencethatexceedsexpectations.Severalkeypointsarelistedasfollows:Knowwhatproducts/serviceyouareofferingfrombacktofront.Inotherwords,beaninformationexpert.ltisokaytosayIdon'tknow,butitshouldalwaysbefollowedupbybutletmefindoutorpossiblybutthispersonw山beabletoassistyou.Whateverthesituationmaybe,makesurethatyoudon'tleaveyourcustomerwithanunansweredquestion.Mostofthecommunicationthatyourelaytoothersisdonethroughbodylanguage.Ifyouhavenegativebodylanguagewhenyoucommunicatewithothers,itshowsthatyoudon'tcare.Twoofthemostimportantaspectsofpositivebodylanguagearesmilingandeyeconlact.Makesuretolookyourcustomersintheeye.ltshowsthatwearelisteningtothemandhearingwhattheyaresaying.Andofcoursesmilingismoreinvitingthanablanklookorfrown.Nothingsurprisesyourcustomersmorethananemployeegoingtheextramiletohelpthem.Alwayslookfbrwaystogoaboveandbeyondtheexpectationsofyourcustomers.Indoingso,ithelpsthemtoknowthatyoucareanditwillleavethemwiththeFeelGoodFactorthatyouaresearchingfor.Thegoalofcustomerserviceistogivecustomersanexperiencethatmeetstheirexpectations.［答案］FLeaveyourcustomerwithanunansweredquestionisunacceptable.［答案］TBothpositivebodylanguageandnegativebodylanguagearenecessaryincustomerservice.［答案］FEyecontactisoneofthemostimportantaspectsofpositivebodylanguage」答案］TTheunderlinedgoingtheextramiletohelptheminthelastparagraphmeansgoingalongwaytohelpthem.［答案］F羊充白測3就成&簪案持别提曜：厚员抽到的每泰就意的备虻机做俚於到戳农彳的所■被蔑尚衣予网蔑旃中可皿我到原成&眷案//—Couldyoubesokindastoturndownthatrocknroll?I'mpreparingfortomorrow'smeetingreport. It'snoneofyoubusinessNo,Idon'tthinksoSure.Sorrytodisturbyou［答案］C hasgoodreputationwillsoonerorlaterbesuccessfulinhisbusiness.WhateverWhoeverWhichever［答案］BAlthoughhehassoughttofindapeaceful ,heisfacingmorepressurefromhisbusinessrivals.solutesolvesolution［答案］CAtthesametime,thenegotiatorkeepsthingssecret wouldlimithis/herabilitytonegotiate.whowhatthat倦案］C—HellojhisisLucasBowen.Fdliketoordersomemachines.— .Whendoyouneedthem?Sorry,!ambusy?NoproblemNo,youcandoitonlineI答案IB—I'llalsothrowinthediscountof10%onyourupfrontdeposit.Whatdoyouthinkabout(hissuggestion? OKJthinkwe'vebothhavedoneourbestfbrthisNo,thesuggestionistoobadOK.youwillbenefitmorethanusI答案1A—I'llbeawayonabusinesstrip.Wouldyoumindsigningformyexpressdelivery? havenotimeI'drathernotrdbehappytoI答案1CInbusiness,whateveryoudo,donot illegalbenefit.chasechoosechallenge［答案］A—Okaythen,sotoconfirm:a6%discountbutyoupayalltheshippingandinstallationcosts.— .Fllcallyoutomorrow.Sorry,it'snotclearThatsoundsallrightSorry,wedidn'tdiscussaboutthat［答案］BThatmightbeacceptable youhandletheinsurancefees.ifwhetherevenif［答案］ATheirskilland hasgotthemonthesalesteam.lazinessdiscourageenthusiasm偌案］CTheywantedto discussiononeconomics.initiativeinitiateinitialI答案IBToattractinvestors,thegovernmenthas itstaxandlaborlaws.adaptedappliedadjusled倦案1CWecan'tmanagethat youpayfortheinstallation.ifuntilunless［答案］CWhentherestoftheroom emotional,staycoolanduselogictonegotiateandclose.getgetsgot偌案］B翻译:为句子选择正确的翻译（每题10分）。Byunderstandinghownon-verbalcommunicationworks,anegotiatormustbeabletounderstandtheinformationtheotherparticipantsaregivingoutnon-verbally.通过理解非语言性交际如何起作用，谈判者一定能够理解其他参与者透露的非语言性信息。要理解非语言性交际如何运行，谈判者必须理解其他参与者给出的非语言性信息。通过理解非语言性交际是如何工作的，谈判者必需能够理解其他参与者非语言性地给出的信息。［答案］ALookthepersonintheeyewithhonestyandrespect.用诚实和尊敬看待这个人。诚实而尊敬地注视这个人。诚实并尊敬地用眼看这个人。［答案］B3.Ifpossible,itmaybehelpfulfornegotiationpartnerstospendtimetogetherinacomfortableatmosphereoutsideofthenegotiationroom.如果有可能，可以帮助谈判双方花时间一起在谈判室以外的舒适氛围中。如果有可能，让谈判双方花时间一起处于谈判室以外的舒适氛围，可能会有帮助的。如果有可能，谈判双方花时间一起在谈判室以外的舒适的环境中，肯定会有帮助的。I答案IBThisisbecausewhoevercontrolsthestartofthenegotiationstendstocontrolwheretheyend.这是因为无论哪一方掌控了谈判的开始，往往都会将谈判导致结束。这是因为无论谁曾经掌握了谈判的开始,趋势都会主导谈判的地点。这是因为无论谁控制了谈判的开始，谁往往就能掌控谈判的结果。I答案ICThenegotiationtablecanbeloadedwithagendas,egosandemotions.谈判桌承载着议事日程，自我意识和各种情绪。谈判桌负荷着议事日程,自尊心和不同情堵。谈判桌充满了议事日程，自我意识和情感。偌案］A完形填空:选择正确答案，补全文章（每题10分）。Anotherexampleisreadingnon-verbalcommunication.{1}readthenon-verbalcommunicationofanotherpersoncanbeagreatassetinthecommunicationprocess.Bybeingaware{2［differentsignsandexpressions!3}apersongivesverballyandnon-verbally,anegotiatorcanadjusthis/herapproachandthenegotiationcangosmoothly.If{4},itmaybehelpfulfornegotiationpartnerstospendtimetogetherinacomfortableatmosphereoutsideofthenegotiationroom.Beingfamiliarwithanotherpersonhelpsyouto{5}thedifferencesbetween{1}［答案］B.Beingableto{2}［答案］A.of⑴［答案］B.that{4}［^案］C.possible{5}［答案］A.sense阅读理解:根据文章内容，判断正误（每题10分）。THEGOLDENRULESOFNEGOTIATINGTheartofnegotiatingisadifficultskillformostofus,evengoodsalespeople.Herearethreegoldenrulesforyoutofollow:ALWAYSSTARTTHENEGOTIATIONS.Youmustinitiatetheprocess.Thisisbecausewhoevercontrolsthestartofthenegotiationstendstocontrolwheretheyend.Ifyoulettheotherpartystartnegotiations,youwillbeconstantlygivingupcontrol,oftenwithoutevenrealizingit.Forinstance,whenyouasksomeonewhathisprojectbudgetis,youareallowinghimtostartthenegotiations.Youwillthenspendyourtimechasinghisnumberratherthanfindingthebestsolution.So,neverlettheotherpartycontrolthenegotiations.ALWAYSNEGOTIATEINWRITINGThepurposeofnegotiationsistoarriveataformalwrittenagreement,nottellastoryorspendtimetalking.Fromthefirstmomentyoubeginaproposal,youshouldcreateadocumentandtakeittotheclient.ltwillincludeallthepointsofagreementandbecomerealtotheprospectivecustomer.Negotiatingfirstandthenhavingtocreateadocumentaddsunnecessarytimetoatransaction.Butifyoubuildyourwrittenagreementasyounegotiate,youarepreparedtoaskforasignaturethemomentthedecisiontobuyismade.ALWAYSSTAYCOOL.Thenegotiationtablecanbeloadedwithagendas,egosandemotions.Greatnegotiatorsknowhowtostayvidingleadershipandsolutions,whiletherestoftheroombecomesinsanelyinvestedinpersonalagendasanduselessemotions.Crying,gettingangryandblowingoffsteammaymakeyoufeelgood.butsuchbehaviorwillnotbenefityouwhilenegotiating.Whentherestoftheroomgetsemotional.staycoolanduselogictonegotiateandclose.l.Ifyoulettheotherpartystartnegotiations,youwillbecompletelygraspthecontrol,oftenwithoutevenrealizingil.［答案|F2.So,neverletbothpartiescontrolthenegotiations.|答案|FNegotiatingfirstandthenhavingtocreateadocumentdoesn'tneednecessarytimetoatransaction.|答案］TGreatnegotiatorsknowhowtostaycool,providingleadershipandsolutions,whiletherestoftheroombecomeswildorhelplessduringthenegotiation.Whentherestoftheroomgetsoutofcontrol,staycoolanduselogictonegotiateandclose.［答案|F阅读理解:根据文章内容,丧择正确答案（每题10分）。Emotionsplayanimportantpartinthenegotiationprocess,althoughitisonlyinrecentyearsthattheireffectisbeingstudied.Emotionshavethepotentialtoplayeitherapositiveornegativeroleinnegotiation.Duringnegotiations,thedecisionastowhetherornottosettlerestsinpartonemotionalfaclors.Negativeemotionscancauseintenseandevenirrationalbehavior,andcancauseconflictsandnegotiationstobreakdown,butmaybeinstrumentalinattainingconcessions.Ontheotherhand,positiveemotionsoftenfacilitatereachinganagreementandhelptomaximizejointgains.butcanalsobeinstrumentalinattainingconcessions.Posiliveandnegativediscreteemotionscanbestrategicallydisplayedtoinfluencetaskandrelationaloutcomesandmayplayoutdifferentlyacrossculturalboundaries.Emotionsplayanimportantroleduringthenegotiation.althoughtheireffectisbeingstudiedjust .althebeginningofnegotiationpracticeduringthenegotiationprocessnotlongbefore倦案］CNegativeemotionsmay makeconcessions.behelpfultobeharmfultobenothingtoI答案1ADllringnegotiations,thedecisionastowhetherornottosettledependsinpartonemotionalfactors.totallytosomeextendcompletelynot［答案］BAttainingconcessionscanbedone .onlybynegativeemotionsonlybypositiveemotionsbybothnegativeandpositiveemotions［答案］C5.1ndifferentcullures,negotialorsshoulduse strategiestoshowpositiveandnegativeemotions.thesamedifferentno［答案］B草充白測4轼顧&答案始别提碾:厚员柚到的每冬就彖的茜航机级舍,，似柚到就狄寸的所■试处尚在下列每＞中可小我到原巍&答泰，/-Betty,wemhaveabuffetpartynextSaturday.Willyoujoinus?— .Susan.Thankyou!I'dlovetoI'mafraidnotBynomeans［答案］A—Ihadareallygoodweekendattheseaside. Oh,that'sveryniceofyouOhJ'mgladtohearthatIt'sapleasure［答案］BAmongthecritiqueswereallegations somefranchiseusesitspoliticalinfluencetoincreaseitsprofits.whichwhatthat［答案］C—HowwasyourtriptoLondonjane? Oh,wonderfulindeedByplaneandbybusTheguideshowedmetheway［答案］A—Iamgoingtoaskforapayrise. Idon'tthinkyouareworthLetmepayfbritIthinkyoumaytalktoyourboss偌案］CItshould thatfranchisingisoneofthemeansavailableforgettinginvestmentmoneywithoutgivingupcontrolofthechainoperationandbuildingadistributionsystemfbrservicingit.recognizeberecognizingberecognized偌案］CSomeinthemarketnowwantgovernment inordertoreducecosts.regulationregulateregular［答案］ASomeofthesolutionswillsupporttheserequirementsbetteratthemoment. propertyprosperityproprietary［答案］C—Thanksforinvitingme,John,butTvcalreadymadeotherplans.— .Maybeanothertime.IhopeyouenjoyitThafsgoodOh!I'msorrytohearthat［答案］CTheexecutiveteamhavetoholdanurgentmeeting theyseethebadmarketfeedback.befbrebecausewhether倦案］BThefranchisor thefranchiseeshouldobservetheregulationstomakethebusinessgowell.oraswellaseither［答案］BTheinstructiondescribescompletelythe anditssafetybasis.facultyfacilitatefacilityI答案1CTrademarks,proprietaryservicemarksandregulationsneed carefully.tobeobservedbeobservedbeingobserved［答案］AWedidn'tunderstandhowdifficultitwasto suchabreakfast.districldistributedislract［答案］BWhiletheotherpeople anddiscussedtheproblemtogether,Tedignorederactedintensiveinterviewed［答案］A翻译:为句子选择正确的翻译（每题10分）。iThefranchiseecangetmoremoneythanadirectemployeebecauseheorshehasavitalinterestinthebusiness.因为特许经营者在公司中有切身利益，他/她能够比直属雇员赚更多的钱。特许经营人能够比直属雇员赚更多的钱,因为他/她在公司中有重要的兴趣。特许经营人能够比雇员直接赚更多的钱，因为他/她在公司中有关键的利益。［答案］A2.1tissaidabout4%ofallbusinessesintheUnitedStatesarefranchisee-worked.据说美国所有的贸易中,4%都是特许经营工作的。它说美国所有的商业中,4%都是特许经营的。据说美国所有的商家中,4%都是特许经营的。［答案］CBlltfranchisorrulesareusuallyverystrictintheUSaswellasinmostothercountries.但是授权特许经营者非常严格，在美国与其他大多数国家一样。但是在美国授权特许经营者的规则与其他大多数国家的一样，非常严格。但是授权特许经营者的规则在美国与其他大多数国家一样好，非常严格。偌案］BDon,truleoutabusinesswithoutlearningorseeingwhattheday-to-daywilllooklike.如果没有学习和看到公司的日期，就不要规定一个公司。不了解或看到公司的日期表，就不要控制一个公司。如果不了解或看到公司的日常情况，就不要排除一个公司。偌案］CTobehonest,aftermanyyearsofhardwork,tearsanddisagreements,!havemadeitthrough.说实话，经过多年的艰苦工作、泪水和意见分歧,我还是渡过了难关。经过多年的艰苦工作、泪水、意见分歧和讲诚信,我还是将它通过了。要讲诚信,经过多年的艰苦工作、泪水和意见分歧，我还是穿越了它。［答案］A阅读理解:根据上下文,补全对话内容（每题10分）。操作提示:通过下拉选项框，选择答案。itdoesn'tsoundtoocomplicatedThenwhataboutthequalificationsofafranchiseeSure.whatdoyouwanttoknowThankyouverymuchforalltheinformationcouldyoutellmehowlongafranchisecontractwilllastAdawantstodofranchisebusinessandturnstoBillforsomeinformationaboutfranchisebusiness.ADA:Hi,Bill.Iamreallyinterestedinfranchisingopportunilies.Wouldyoubeabletogivemesomeadvice?BILL:{1}?ADA:OK,first,whatarethequalificationsthatafranchisorshouldhave?BILL:Generallyspeaking,afranchisorshouldbeawell-developedcompanywithbusinessresourcessuchasatrademark,tradenameandbusinessmodel.ADA:{2}?BILL:Afranchiseeshouldhavethenecessaryfunds.workgoalsandemployees,etc.ADA:Yes,{3}.Wouldyoupleasetellmesomethingaboutthefranchisefees?BILL:OK.Thefeesfbrthefranchiseareaninitialfeeandausagefee.ADA:Now,{4}?BILL:Ingeneral,itisnolessthanthreeyears.Thenboththefranchisorandthefranchiseemaytalkabouttheconditions,andseewhetherthecontactneedstoberewritten.ADA:{5|.BILL:Mypleasure.{1}［答案］C{2}|答案］B{3}［答案|A{4}［答案|E{5}|答案ID阅读理解:根据文章内容，判断正误(每题10分)。FOURTIPSFORBECOMINGAFRANCHISEEIfyouwanttobecomeafranchisee,thetipsbelowcanhelpyoutofindtheperfectopportunity.BEFOCUSDONYOURPREFERENCE.Onthestageofdecision-making,thebottomlineisiDon'truleoutabusinesswithoutlearningorseeingwhattheday-lo-daywilllooklike.Forinstance,thinkaboutamomreturningtotheworkforcewhoknowsshewantstointeractwithchildrenonadailybasis.Amongthehundredsofoptionsthere,sheneedstodecideifshewouldliketobehandsonasateacherorifshewouldrathermanageafacilitythattutorschildreninmath.Decidingbetweenthetwoiseasyifsheconsiderswhichday-to-daypositionshewouldpreferandhowthatwillimpactherothergoals.BEPROACTIVEWITHYOURRESEARCH.