洲际员工个人发展计划指南

PersonalDevelopmentPlanning

个人发展计划

Youwillhavetheopportunitytodevelopforyourcurrentandfutureroles.你将得到针对当前和未来职责发展机会RoomtoGrow

－成长空间Feb.洲际员工个人发展计划指南1/35Agenda

日程Reviewfeedbackfromourpeople回顾来自员工反馈提议PDPProcessPDP流程Manager’sResponsibilities上司责任Employee’sResponsibilities员工责任DevelopmentPlanningGuidelinesandExamples发展计划指导及实例Whatthenext?下一步?洲际员工个人发展计划指南2/35Fromanemployeepointofview,whatarethebiggestchallengesinpreparingtheirPDP?

员工在准备其PDP时面临最大挑战MyknowledgeandabilitytocompletethePDPform完成PDP表格所需知识和能力Findrightdevelopmentactivitiesformyimprovement寻找针对改进恰当发展行动MyManager’sgenuineinterestinpeople’sdevelopment上司对员工发展切实关注Lackofopportunitytogrowinmyproperty酒店内发展机会欠缺洲际员工个人发展计划指南3/35Fromamanagerpointofview,whatarethebiggestchallengesinhelpingourpeopletopreparetheirPDP?

上司在帮助员工准备PDP时面临最大挑战Costoftime,money,andresourcesinpeople’sdevelopment时间、金钱和员工发展所需各类资源Manager’sknowledgeandabilitytohelpourpeopleintheprocess上司帮助员工PDP所需知识和能力Managerlackofcommitment上司对PDP缺乏认可和投入洲际员工个人发展计划指南4/35Whyourpeopledon’tfeelwearefocusingontheirdevelopment?

员工为何感受不到我们对其发展重视?NoPDPMeeting没有PDP会谈Lackoffollowupforindividual’sPDP对员工PDP缺乏落实Turnoverofmiddlemanagersbreakstheprocess因中层经理流动而造成进程终止PDPnotlinkwithpeople’spromotioninthehotelPDP和员工升职之间缺乏关联Peoplethoughtpromotionandsalaryincreaseismoreimportantthanpersonaldevelopment相对个人发展，员工认为升职和加薪更主要PeoplethoughtPDPis“attendingtraining”,butalotoftime,itisnotthemosteffectiveway员工将PDP等同于“参加培训”，其实很多时候培训并非最有效路径洲际员工个人发展计划指南5/35Whatdoyouliketoseemostinthistraining?

在此次培训中，我们希望看到..?Talkaboutmoreon-the-jobactivities更多讨论在岗工作活动Waysorapproachestolearntoimprovetheirshortages/weakness.改进员工弱项学习方法和路径HavemorerealcasesandexamplesonhowPDPlinktoperformance利用更多真实案例来阐述PDP与绩效之间联络Howtoreviewtheprogressofemployees’PDPeffectively&conveniently?怎样方便有效地评定员工PDP进程Emphasisontrackingandfollowingup追踪进展，重视落实洲际员工个人发展计划指南6/35WhatelsetheCorporateOfficecandotohelpyourhotelimproveinthisarea?/企业还有哪些事项可帮助酒店提升PDP表现?Structuredpromotion/transferpolicycommittedbyowners标准化升职/调岗政策且获业主认可Aplatformforhotelstosharebestpracticeindevelopmentplanning.建立酒店间可分享相关发展计划最正确做法沟通平台Adevelopmentresourcesbookletforourpeopletorefertowhenpreparingtheirdevelopmentplansuchas“SuccessfulManagerHandbook”publishedbyPDI提供在准备发展计划时用作参考小册子，如PDI出版“成功经理手册”Tohavemoreintegratedapproachandcommunicationontalentmanagementprocess相关精英管理流程更为全方面完整方案和沟通资讯MorefocusedandstructuredinHIPOdevelopment在高潜力员工发展方面更具针对性和系统性洲际员工个人发展计划指南7/35Process

流程Steps/步骤Who/何人负责When/何时完成HRorganizeandconducttrainingtomanagersandemployeesHR组织开展针对经理和员工培训HR人力资源部February/2月EmployeeprepareownPDPbaseonperformancefeedback员工依据绩效反馈结果，准备其PDPEmployee员工March/3月ManagerprepareforthePDPmeeting经理准备进行PDP会谈Manager经理March/3月ConductPDPmeetingandagreeonplan主持PDP会谈并达成一致Manager&Employee经理和员工March/3月ImplementthePlan实施计划Employeewithsupportbymanager员工实施，经理支持Onwards/3月之后Everyonehasdevelopmentneedandshouldhaveadevelopmentplan各人皆有其发展需求，应有对应发展计划Employeeownshis/herdevelopment.Managerprovidessupport.员工对其本身发展负责，经理则需提供支持洲际员工个人发展计划指南8/35Employee’sResponsibilities

员工责任Takeownershipandaccountabilityforyourdevelopment&growth对本身发展负担责任和义务Thinkaboutyourcareeraspiration考虑本身职业理想Knowyourstrengthandgaps了解本身优势和差距Seekfeedbacksfrommanager,peers,andsubordinate主动获取上司、同僚和下属反馈PrepareyourPDP准备自己PDPDiscussyourPDPwithyourManager和上司讨论自己PDPImplementyourPDP实施自己PDPAskforsupportandseekfeedbackcontinuously连续寻求支持并听取反馈洲际员工个人发展计划指南9/35Manager’sResponsibilities

上司责任Deliverourcommitment–roomtogrow恪守承诺–发展空间Knowpeople’scareeraspiration了解员工职业理想Knowpeople’sstrengthandgaps了解员工优势和差距Spendtimetodiscussemployee’sPDP花时间与员工讨论其PDPProvidesuggestionsondevelopmentmethodandactivitiesduringPDPmeeting在PDP会谈中提供关于发展方式及活动提议Providenecessarysupportforyourpeopletoimplementtheirdevelopmentplan在员工实施发展计划时向其提供必要支持Providecontinuousfeedback连续提供反馈洲际员工个人发展计划指南10/35Planningforsuccess

为成功计划洲际员工个人发展计划指南11/35MyCareerAspirations

我职业理想WhatIwanttodointhefuture?我未来想从事什么职位?Timeframe?时间表？Mobility?是否愿意迁移？Realistic?切合实际？IfIstayincurrentrole,howIwanttoseemyselfbeingmoreeffective假如依然从事现职位，任何使自己愈加有效？洲际员工个人发展计划指南12/35MyCareerAspirations–Example

我职业理想–实例Tostayincurrentroleinnext12months

在接下来12个月中依然任现职Openafullservicehotelin1stor2ndtiercitywithinnext2years之后两年内，在1或2线城市筹开一家全功效酒店TobecomeanF&BheadinCPorIChotelsin3years3年内成为CP或IC酒店餐饮总监TobecomeaGMinHIEXin12months12个月内成为假日快捷酒店总经理Tostrengthenmyleadershipincurrentroleinnext12months

之后12个月里在现职任内提升本身领导力ToacquireexposureinRoomsinnext12months

在之后12个月里涉猎房务部洲际员工个人发展计划指南13/35Reflectonperformancereview,other’sfeedback,andyourcareeraspiration反思绩效评定结果和他人反馈，表达个人职业理想Identify2to4areastofocus(strengthanddevelopmentneeds,currentroleandfuturerole)致力于2至4个关键领域（优势、发展需求、现职、未来职位）TargetslinktoLeadership/FunctionalCompetencies目标专注于领导/专业能力Focusonyourbehavior,notonbusinessresults关注本身行为而非经营结果Step1:MyTarget

第一步：我目标WhatIamgoingtofocusmydevelopmenton?发展应关注哪些方面洲际员工个人发展计划指南14/35DefiningDevelopmentTarget

制订发展目标Behaviour行为Skill技能Knowledge知识WinningWays制胜之道LeadershipCompetencies领导能力FunctionalCompetencies专业能力Technicalskills业务技能洲际员工个人发展计划指南15/35ClusterDefinitionCompetenciesTeamFocused

“Workingtogethereffectivelytomeetbusinessgoalsfaster”FosteringCollaborationLeadingandDevelopingPeople&SelfAction-Oriented“Drivingtoachieveambitioustargetsinanefficientway”DriveforResultsTurningVisionintoActionPassionate“Caringpassionatelyaboutourguestsandbusinesspartners,andchangingtomeettheirneeds”Guest/Customer&MarketFocusChampioningChangeSavvy“Knowingwhatittakestobeatourcompetitors,bothnowandinthefuture”ThinksAheadUnderstandingourBusinessIHGLeadershipCompetencies洲际领导能力洲际员工个人发展计划指南16/35IHGLeadershipCompetencies

洲际领导能力

TeamFocused:LeadingandDevelopingPeople“Workingtogethereffectivelytomeetbusinessgoalsfaster”LevelSummaryHowwebehaveHotelEmployeeCorporateBand8Developsself,andgivescleardirectionsasneededTellspeoplewhattheyneedtodowhereappropriate,inahelpfulwaythatdoesn’tdenttheirconfidenceTrustspeople:Expectspeopletofollowappropriateinstructionswithoutneedingalotofsupervision;rolemodelshowtodoitGivesconstructive,helpfulfeedbackonwhatpeoplearedoingandhowtoimprove;doesn’tturnablindeyetocolleagueperformancethatisn’tgoodenoughandappliesthesamestandardtoselfLooksforopportunitiestodevelopownskillsandwelcomesguidanceandfeedbackonhowtodothisHotelSupervisorCorporateBand7Explains&showswhattodoandwhyCommunicatesgoalsandobjectivesandmakeslinkswithorganizationalgoalsAssignstasks,settingclear,specificperformanceexpectations,objectives,standards,andaccountabilityShowspeoplewhat’stherightandwrongwaytodothings,showingwhat‘good’performancelookslikeReinforcesthisbyregularlyrecognizingandpraisingpeopleforajobwelldone,andhelpingthemimprovewhenajobisnotwelldoneHotelGMs1/2HotelExecteamsanddepartmentheadsCorporateBands5/6EncouragesinputfromtheteamAsksforandconsiderstheinputofothersindecisionsthataffectthemConsidersothers’capabilitiesandpotentialwhenassigningactivitiesandprojectsHoldsselfandothersaccountableforachievingresults:establishesspecificandefficientfollow-upmechanismstotrackprogressProvidesspecificandconstructivefeedbackwhenresultsarenotuptoexpectations,withoutdentingpeople’sconfidenceReinforcesperformancebyregularlyrecognizingandpraisingindividualsandtheteamforajobwelldoneHelpsothersdeveloptheirskills,usingthelearningprincipleof‘tellme,Iforget,showme,Iremember,involveme,Iunderstand’HotelGMs3/4/5CorporateBands4Leads,developsandactivelyinvolvestheteamAsksforandconsiderstheinputofothersindecisionsthataffectthemProvidesspecificandconstructivefeedbackwhenresultsarenotuptoexpectations,withoutdentingpeople’sconfidenceUnderstandsandleveragesthemajorstrengthsandweaknessesofteammembers,includingselfMonitorsongoingperformanceandprogressandkeepseveryonefocusedonwhatiscriticaltoteamsuccessAppropriatelyandregularlyrecognizesandrewardsindividualsandtheteam洲际员工个人发展计划指南17/35MyTarget-Examples

我目标－实例Target目标Success成功Action行动Tracking追踪进程Workonmyabilitytoempowermyteammembers致力于提升自己授权下属能力BuildcollaborativebusinessrelationshipswithReservationandHousekeeping与预定部和客房部建立协作共赢工作关系Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提升沟通效率Knowingrevenuegenerationprinciplesandmethods了解相关营收标准和方法Increasepersonaljobaccuracyandattentiontodetails加强对工作细节关注，提升准确度Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团体Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction学习市场/竞争方面知识。计划并实施意在提升宾客满意度项目洲际员工个人发展计划指南18/35Step2:MySuccess

第二步：我成功WhatwillIbeableto‘do’,‘see’,‘hear’,‘say’,afterthedevelopmentofmyjobskills,knowledge,behaviourorexperience?Andwhatwillothersbesaying?工作技能、知识、行为或经历发展会怎样表达在个人“言行举止”上？Focuson“you”,notbusinessmeasurement关注“你”本身改变，而非经营业绩提升Bespecific特定明确Whatwillbedifferent?期望改变方面洲际员工个人发展计划指南19/35MySuccess-Examples

我成功–实例Target/目标Success/成功Workonmyabilitytoempowermyteammembers致力于提升自己授权下属能力Iwillspendmoretimetoguideandcoachmyteammembersthandoeverythingonmyown.Myteammemberswillfeelsatisfiedbybeingabletocontribute花更多时间来引领/辅导我员工，而非万事亲力亲为。我员工会满意其能作出贡献BuildcollaborativebusinessrelationshipswithReservationandHousekeeping与预定部和客房部建立协作共赢工作关系Iwillunderstandtheprocessandchallengesinthesedepartmentsandworkbetterwitheachother.了解这些部门工作流程和主要困难，从而与其愈加好合作Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提升沟通效率Peoplewillbemorewillingtocometomeforadviseandsuggestion他人乐于征求我提议和想法Knowingrevenuegenerationprinciplesandmethods了解相关营收标准和方法Iwillbeabletoimplementrevenuegenerationstrategiestoensurerevenuetargetsareachieved.具备落实营收战略从而确保抵达营收目标能力Increasepersonaljobaccuracyandattentiontodetails加强对工作细节关注，提升准确度Mymanagerwillspendlesstime“checking”mywork.Iwillbetrustedandgivenmoreopportunitiestodoandlearnnewthings.上司降低检验我工作时间。他人信任我，给我更多学习新事物机会Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团体Peoplewillasktojoinmyteam.Betterproductivity.Iwillbeseenasasuccessfulleader.他人希望加入我团体，工作效率提升，被人视我为成功领导Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction学习市场/竞争方面知识。计划并实施意在提升宾客满意度项目Iwillmanagesomesuccessfulprojectsandincreasecustomersatisfaction成功管理项目，提升用户满意度洲际员工个人发展计划指南20/35Step3:MyAction

第三步：我行动WhatIwilldo?Whoelseneedstobeinvolved?Whenthelearningwillhappen?Whatsupportorresourcesareneeded?我要做什么？谁需要参加？何时学有成效？需要何支持或资源？About70%ofactionsarebasedonon-the-joblearning70％左右行动应专注于在工作中学习Theactionscanbepracticedonaregular/dailybasis行动能在日常工作中经常实践Listspecificactionsthatwilltakentoensureyouachieveeachofyourtargets.列出将实施特定行动，从而确保到达各项目标洲际员工个人发展计划指南21/35StrategiesForGrowingSkills技能提升策略Strategiespeople

typically

usefor

development惯用发展策略80%Training/培训10%Books

&Research书籍和研究10%On

The

Job/工作活动Strategiespeople

SHOULDusefor

development该用发展策略10%Training/培训20%Books&Research书籍和研究70%OnTheJob/工作活动洲际员工个人发展计划指南22/35LearningandDevelopmentSolutions

学习和发展方式ManylowcostsolutionsareavailablewithintheDevelopmentPlanToolkit,someofthemare:ProcessesandMethods/流程和方法EducationLearningthroughResources/经过各项资源，从教育中学习ExperienceLearningthroughDoing/经过实践操作，从经历中学习ExposureLearningthroughOthers/经过他人经历，从涉猎中学习Activitiessuchas:活动实例Activitiessuchas:活动实例Activitiessuchas:活动实例Instructor-ledcourses讲师现场培训On-the-jobtasks&projects在岗工作任务和项目Feedback&Coaching反馈和辅导Web-basedLearning

Programs网络学习课程JobChanges&Rotations工作变换和轮换Mentors&RoleModels导师和榜样IndependentLearning/SelectedReadings独立学习/选择性阅读SpecialAssignments特定工作分配Visibilityopportunitiesfromkeyindividuals,leadersandteams观察关键个人、领导和团体，总结成功经验Industry/CareerConferences&Seminars行业/职业会议和论坛Practice&Reflection实践并反思CertificationsProgram(s)各项认证课程GivingPresentations宣讲洲际员工个人发展计划指南23/35MyAction-Examples

我行动－实例Target/目标MyAction/我行动Workonmyabilitytoempowermyteammembers致力于提升自己授权下属能力Obtainempowermentanddelegationknowledgeandskillsthroughe-learningcourseinmyLearningbyendofMarch3月底之前在mylearning网站上完成授权知识和技能e-larning课程PracticeskillsIlearnedatleasttwiceaweekandmakenoteonwhatwentwellandwhattodobetternexttime每七天最少实践两次学得技能，统计下有效作法和需改进方面Usingchecklisttoseekfeedbackfrommypeopleonceamonth每个月一次听取员工反馈（使用检验清单）Seekfeedbackfrommymanagerduringmid-yearreviewandperformancereview在年中/终评定终获取上司反馈BuildcollaborativebusinessrelationshipswithReservationandHousekeeping与预定部和客房部建立协作共赢工作关系StartacrosstrainingplaninReservationandHousekeepingfromApril15.从4月15日起开启预定部和客房部交叉培训计划HaveinformalluncheswithEHandRSVNMgr.onceamonth每个月一次和行政管家和预定部经理共进非正式午餐Discusswithmyteamandimplementaplantoworkbettertogetherwithotherdepartments.ImplementtheplanbyendofApril.和团体共同讨论与其它部门协作共赢计划，并在四月底之前实施该计划洲际员工个人发展计划指南24/35MyAction-Examples

我行动–实例Target/目标MyAction/我行动Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提升沟通效率Ineveryone-on-onemeeting,Iwillnotinterruptpeopleandbalancethetimeinlisteningandtalking.一对一会谈中不打断他人，妥善分配听和说时间Ineveryone-on-onemeeting,Iwillaskquestionstohearpeople’sideaandsuggestions.一对一会谈中主动问询，倾听他人观点和提议Knowingrevenuegenerationprinciplesandmethods了解相关营收标准和方法ParticipateintheweeklyRevenueReview.参加每七天营收会议•AttendRevenueAcademyinAugust8月份参加营收培训VolunteertoworkinatleastoneRevenuegenerationprojectsinthehotel.主动参加最少一次酒店营收方面项目Getcoachedfrommymanager从上司处得到辅导•Analyzerevenuemaximizationopportunitiesmonthlyandprepareactionstoimprovetheresult每个月分析营收最大化机会，并准备行动方案以改进结果洲际员工个人发展计划指南25/35MyAction-Examples

我行动－实例Target/目标MyAction/我行动Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团体EverytimeIspendtimewithmysupervisors,Iwillaskthemtodescribe3thingsthattheyhavedonetobuildteamworkwiththeirdirectreports每次与我主管见面，我会要求他们描述其与下属建立团体精神3个案例EverytimeIhaveafullstaffmeetingIwillcelebratepublicly2thingstheteamdidwellandalsoexplainoneareathatwewillfocusonasateamforthenextmonthandreviewhowwellwewentwithlastmonths每次召开员工会议时，我要公开庆贺团体两个做得非常棒事例，解释次月大家需要关注方面，还要回顾上月进展情况Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction学习市场/竞争方面知识。计划并实施意在提升宾客满意度项目Readthebook“DrivingChange”&“Trends”byMarch31.3月底之前阅读“DrivingChang”和“Trends”。ExplorebestpracticesinideaslibrarybyMay315月31日前在IdeaLibrary里探寻到最正确事例Implement2projectsintheyear.年内实施两个项目洲际员工个人发展计划指南26/35•Methodsfortrackingincludingseekingfeedback,conductreviewmeeting,checkcompletionofactions,checkwhether“mysuccess”isachieved(qualitativeand/orquantitative)追踪方式包含获取反馈、回顾会谈、检验行动完成和“我成功”是否达成（定性和/或定量）Feedbackfrommorethanonesourcesisrequired.从各个渠道获取反馈Bespecificondatesandpeoplewhomwillbeinvolved明确完成日期和参加人选Step4:KeepingMyselfonTrack

第四步:追踪本身进展Listhowtoensurethattargetsarebeingreached.列出确保达成目标方法和指标洲际员工个人发展计划指南27/35KeepingMyselfonTrack-Examples

追踪本身进展–实例Target目标MyAction我行动KeepMyselfonTrack追踪本身进展Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团体Obtainempowermentanddelegationknowledgeandskillsthroughe-learningcourseinmyLearningbyendofMarch3月底之前在mylearning网站上完成授权知识和技能e-larning课程PracticeskillsIlearnedatleasttwiceaweekandmakenoteonwhatwentwellandwhattodobetternexttime每七天最少实践两次学得技能，统计下有效作法和需改进方面Usingchecklisttoseekfeedbackfrommypeopleonceamonth每个月一次听取员工反馈（使用检验清单）Seekfeedbackfrommymanagerduringmid-yearreviewandperformancereview在年中/终评定终获取上司反馈Learningacquiredtimely按时学习Achieve80%practicetarget达成80%实践目标Feedbackfromsubordinatesandmanager从上司和下属处取得反馈ReflectinESresult在ES结果中得以表示BuildcollaborativebusinessrelationshipswithReservationandHousekeeping与预定部和客房部建立协作共赢工作关系StartacrosstrainingplaninReservationandHousekeepingfromApril15.从4月15日起开启预定部和客房部交叉培训计划HaveinformalluncheswithEHandRSVNMgr.onceamonth每个月一次和行政管家和预定部经理共进非正式午餐Discusswithmyteamandimplementaplantoworkbettertogetherwithotherdepartments.ImplementtheplanbyendofApril.和团体共同讨论与其它部门协作共赢计划，并在四月底之前实施该计划Completetrainingaccordingtoplan按计划完成培训Achievesetobjectivesintheplan达成计划中设定目标洲际员工个人发展计划指南28/35KeepingMyselfonTrack-Examples

追踪本身进展–实例Target目标MyAction我行动KeepMyselfonTrack追踪本身进展Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提升沟通效率Ineveryone-on-onemeeting,Iwillnotinterruptpeopleandbalancethetimeinlisteningandtalking.一对一会谈中不打断他人，妥善分配听和说时间Ineveryone-on-onemeeting,Iwillaskquestionstohearpeople’sideaandsuggestions.一对一会谈中主动问询，倾听他人观点和提议Reviewmylearningwithmymanagerquarterly每季度与上司回顾学习所得Mymanagerandmyselfwillelicitfeedbackinthisareaduringmid-yearreviewandyear-endperformancereview在年中/终评定中上司和我共同对此给予反馈Knowingrevenuegenerationprinciplesandmethods了解相关营收标准和方法ParticipateintheweeklyRevenueReview.参加每七天营收会议•AttendRevenueAcademyinAugust8月份参加营收培训VolunteertoworkinatleastoneRevenuegenerationprojectsinthehotel.主动参加最少一次酒店营收方面项目Getcoachedfrommymanager从上司处得到辅导•Analyzerevenuemaximizationopportunitiesmonthlyandprepareactionstoimprovetheresult每个月分析营收最大化机会，并准备行动方案以改进结果PasstheRevenueAcademy完成营收培训Achievegoalssetinrevenuegenerationprojects达成在营收项目中设定目标洲际员工个人发展计划指南29/35KeepingMyselfonTrack-Examples

追踪本身进展–实例Target目标MyAction我行动KeepMyselfonTrack追踪本身进展Strengthenmyleadershipandbuildahighl