酒店入住-讲稿重点讲义资料

/AccoｍｍodatｉonＡhotelisａｔｅmｐorａrｙhoｍeforpeoplewhoarｅｔravｅling。Ｇeneraｌlｙspｅakｉnｇ，hotelｓｃanbｅｃlassｉfｉedintofｏurcａteｇorｉesａｃｃｏｒdｉｎｇtothevariationoｆtｈeircｌieｎｔs.Tｈefiｒstisthｅcoｍmercialｈoｔel,whicｈaccommoｄatｅｓｐｅopleｗhomaｉｎlytｒaｖeloｎbusiness.Ｔhｅsecｏndisｔheresortｈotel,wｈｉｃhserveｓtouristswhotｒａveｌｆorenjｏymeｎt.Thｅtｈｉrｄisthｅｃonventionhotelwhichaiｍsitsｓervicelａrgeｌｙaｔｔhecｏｎventｉontｒaｄe．Tｈｅｆourtｈｉsthereｓiｄeｎthotel,wｈiｃhｃａterｓtoｐｅoplｅｗｈoｄｏｎ’twanttｏkｅｅｐhouseｔhemselｖeｓaｎｄｒentaccｏmmoｄatｉｏnsｏnaseａsｏnalbaｓisorevenpｅｒmａnｅntlｙ。Ａftertourisｔｓaｒｒｉveａtthehotel，thｅｔouｒguideshouldhｅlpthemchｅckinanｄintroduｃethｅmｔotｈemaｉｎfaciliｔiesofthehotel。Afｔｅｒthｅｌｕggagｅarrivｅsatthehoteｌ,theguideshoulｄheｌpthetourleａderputtｈeroomnｕｍbeｒｓontｈeｌuggaｇｅanｄhａvetheluggageｓｅnttｏｔheｒooｍｓａsｓoｏnaspossibｌｅ。Ｔheguｉdｅsｈoｕldshoｗｔhetｏuｒiststｏthereｓｔａｕrａｎtｗｈentｈeｙhａvetheirfｉrstmeaｌinthehotel，anｄteｌlthecheｆandthewaｉtersofｔｈeｒestauｒantｈｏwmａnyｐｅopｌearｅinthｅgroup，ｗhowiｌlbeｈａｖingthemeaｌ，anｄanyｓｐeciａlｒeqｕiｒeｍenｔs．Hｅshｏｕｌｄａlｓｏtｅｌｌthｅtoｕristswhenｔheyaretohavｅthemeal,anｙspeciaｌarraｎgｅmｅntｓforＣｈineseanｄWeｓteｒｎmeａlsaｎdｔhesuppｌyｏｆdｒinks，etc.RｅlatedＩｎformationHoteｌRooｍＡｓｓiｇnｍentsＲoomｓｈouldbｅassｉgneｄｆairly.Iｔisimｐortanｔｔｏｒotateaｍｏｎｇthecｌｉenｔs.Iｆthetourgroupｈasanｏversｅasｅｓｃoｒt,leｔtｈｅｅscortｄistributeｔherｏomnumberｓ.Hｏtelservicｅｕｓuallyincｌudelａuｎdｒy，whichtａkesａtleasｔoｎeday.Tourmemｂｅrssｈｏuldｂｅadvisednoｔtoｓeｎddｅlicateorverｙshrｉｎkableitｅｍs。Ｔherearｅlaｕndrybａgsinrooms，whichshouldｂｅgiｖｅntoｆlｏoｒaｔtendaｎtorhuｎgｏｎｔｈeｏutsidedoorknｏｂofthｅroｏm.Ｉftｏuｒistswiｌｌbestaｙｉngatthehotelｗｈｉchｉsｆarthｅrfroｍtheｃｅnterofｔｏwnthａnthｅｈoｔeｌｉnthｅcitｙ,tｈeｈotelｉｓveｒyquietandｔidy。Thｉsｐosiｔiveａｓｐectsｈoulｄbeｍadｅcｌeartoanytｏurｍemｂerswhoqｕeｓｔiｏnthis.TyｐesofHｏｔels酒店种类inn旅馆;饭店lｏdｇe小旅馆;驿站ｔａvern酒店ｃａｒavaｎsary马车店；大旅馆ｈostel招待所hoｔel饭店，酒店mｏtｅｌ(ｍotoｒhoｔel)汽车旅馆ｂudgethｏｔel廉价旅馆economyhｏtel（one—stａr—hｏｔeｌ）一星级饭店ｓoｍecoｍfoｒthｏｔel(two—stａr—hoteｌ）二星级饭店ａvｅragehotel(tｈrｅe—staｒ－hotel）三星级饭店hｉｇhcｏmｆoｒthotel(foｕｒ-stａｒ-hoｔel)四星级饭店ｄeluxehｏｔel(five－ｓtar—hoｔel)五星级饭店UｓefulｗoｒdsｒeｌatedtoｂedandrooｍinthehotelBed单人床（ＴWIＮSIZEBED)2。０×１.2双人床(DOＵBLＥSIＺEBED)2.０×1。５大号双人床（QUEEＮSIZＥBED）2.０×1．8特大双人床（KINGＳＩZEBＥD)2.0×2．０加床（ＥＸＴRABED）婴儿床(CＯT)Rｏom单人间SINGＬＥRＯＯＭ：是饭店最小的客房，只有一张单人床。doublｅrｏom双人房（两张单人床）biｇｓingｌeｒｏｏm大床房(一张双人大床）tｒiplerｏom三人房（三张单人床)ecｏnomｙrｏom经济间sｔandarｄrｏom标准间sｕpｅriｏrrooｍ高级套房stanｄardsuite套间deluxeroｏｍ豪华间ｐresiｄentｉalｓｕite总统套房ｓｔudiｏrooｍ工作室型客房（设沙发床或躺椅）multi—fuｎctionalrｏom多功能客房ｃｏmｂinｅdｔyｐｅsｒooms组合客房ＤOUBＬEROＯＭ和TWＩNＲOOＭDoｕbｌerｏom和twinrooｍ都是指双人房。两者的区别在于:Doublerｏom是指ａroomforｔwｏpｅrsｏnswithaｄoublebed（允许两个人住并配有一个双人床的房间)；Twinroｏm则是指aroomwiｔhtwoｂedｓfｏｒtwｏpeｏplｅ(允许两个人住并配有两张单人床的房间)通常旅店都会提供这两种方式的双人房,两者价格一样。UｓeｆulexpｒeｓsiｏnｓＷeｈavｅｂoｏｋedtwoｓuｉtesandtｅnsinｇｌeroomｓfoｒoｕrtourgroupｆromtｈeＵniｔｅdStatｅs。Ｗehaｖetｏstaｔeａrｌytomorrowmｏｒningbecausｅofｔhebuｓｙｓｃhｅdule。We’dlｉｋeｔoreｑuireamorningcａllaｔ7:０0toｍorroｗ。Tｈebreakfastisａvailaｂlefrom6:3０atthebuffetattheｓecondfloｏｒ．Ｉｇuｅssyoｕmusｔｂｅtｉrｅdafteralｏngtrｉp。Iftｈｅrｅisnothiｎgeｌseｙoｕｗａnt,Ｉｗiｌlbeleavｉng。I’lｌmeeｔyouaｔtｈｅlｏbｂyoｎtheｇrouｎｄfloｏrａteightｏ’clocktomｏｒｒｏｗmｏrｎｉng.Wｏuｌdyoupｌeaseｃomｅwiｔhmetocｈecktheluｇgage?Canyougowithmｅtotheｆrontｄeｓｋtoｃheckout？WelcoｍetｏWangFｕｊiｎgHotel．CanＩhelpyou?Hａveyoumadeａreseｒvation,Mａdaｍ?Ourhoteｌprovidesexcｅllｅntrｏomservｉce。Hereaｒｅregistｒａtｉｏnforms。Ｐleａsefilltｈemout。MａｙIhｅlpyoｕwithｙoｕrlｕgｇaｇe，Mａdaｍ?Trａnslatetｈefoｌlｏwｉｎgpａｓsageoｒally．女士们，先生们,请注意！我想给大家介绍一下我们将要下榻的宾馆。这所宾馆是一流的。有3０0多间国际化标准房间,包括单人房、双人房和套间。有中式餐厅提供中国各式菜肴。它坐落在第五层。明天早上我们将要在那里用餐。这里还有一间酒吧、一个２4小时营业的咖啡厅和康体中心.如果你想了解详细信息,请到前台领取小册子.如果有任何问题，请一定来问我.谢谢！TheｋeytoeｘerciseＬadiesandgeｎtlｅmen，ｍayIｈavｅyoｕratteｎtion，please？Ｉ’ｄliketoｔeｌlｙousｏmeｔhiｎgaｂoutｔｈeｈotelweａregoiｎgtoｓｔaｙiｎ.Thishotｅｌｉｓａｆｉrst-ｒateｈoteｌ.Ｔｈereａrｅｏvｅr300roomsofinterｎationalstanｄａrd，includingsiｎｇleｒooms，ｄoubleroomsandsｕites．TｈeｒeisaChｉｎｅｓeresｔaurantofferiｎgａllsｔyｌesｏｆＣｈineｓｅcｏoking.Itisloｃaｔedoｎthefiｆthfloor.Tomoｒrｏｗmorｎｉnｇｗe’rｅgｏingtohａｖeouｒbreaｋfａsttｈere．Ｔhｅreｉsalsｏaｂar,a2４－hｏurｃaféandhealｔhｃenter。Ｉfｙouｗanttｏhavemｏrｅdeｔails，ｙoucａｎgeｔabrocｈurefrｏmtheFronｔDesk．Ifｙouhavｅanyquｅstioｎs,ｐｌeaｓeｆｅeｌfreetoaskme。Thaｎkyoufｏryourattentｉｏn.Ｈｏｗtｏhelpｔhetouriｓｔswithcｈeck-inandcｈeck—outformaliｔies？TipsforreferencｅsＩfyouａｒｅａguｉdｅwhoｉsheｌpingyｏuｒｔourｉｓtｓtopassｔｈrｏuｇhcheｃk－ｉnoｒcｈeｃk—outfｏrmalitiesｉnａhoteｌ，hｅreａreｔhegｕidelinesfoｒｙou．1。Hｅlpthetouristscｈecｋinandintroducethemtｏthｅlocａtioｎｓofｔｈemaiｎｆacilitiesofthehoteｌ．２.Ｈｅlptｈｅｔｏｕrlｅaderｐuｔtｈeroomnumｂersoｎthelugｇａgeａndhavｅthｅlugｇaｇesｅnttｏtherｏoｍsassｏonasｐosｓible.3.Iftｈetoｕriｓｔshａvesomeprobleｍs，infｏｒｍtheｆｌooｒａtteｎdantimmeｄiatelyandａｃtｉvｅｌyａssiｓthiminsolｖingthｅproblｅｍ．4。Ｔellthｅchｅfoｒtｈｅwａiteｒsｏfｔhｅrｅstaurａnthｏwmaｎyｐeｏｐlｅaｒeiｎthegrｏuｐ，ｗhowiｌlbehavingthemealandanyｓｐｅcialreｑuiremeｎts．5.Reｍindtheｔoｕrｉsｔstohaveｔhｅｉrpasspoｒts,ｐlaｎe（ortrain)tｉcｋetsandｃｕsｔomsdecｌaｒａtiｏｎfoｒmsputiｎtheiｒcａrry—ｏnluggageandhａｖeacｈｅck．6。Telltｈetourisｔｓwｈeｎａnｄwherｅtocollectthelｕggage，andchｅｃkｔhenuｍberofpiｅcesｏfluggage.ＡddｉtｉonalTiｐsｆｏrＴourGuｉdeＡt