案例马士基作业

ClaimsPreventionseminarRiskManagement

CODCOLLECTbackfullsetOBLGOAF17472HKGdiversiontoDAIreefercaseClaimsPreventionseminarRiskManagement

returnshipmentPRIMOrememberreturnshipmentisaseparatecontractofcarriage.dealitasifitwereanewbooking-collectbackfullsetofOBLfirstly(toaccomplishtheinitialexportcontractofcarriage)SECONDOremembercollectbackalltheoutstandingcost/freightreturnfreightbeforeyouloaditourforreturnvoyageTERTIOrememberitiscustomer'sobligationtoarrangecustomsclearance,so,donotconfirmreturnshipmenttocustomeruntiloverseasagencyhasconfirmedtoyou(customsclearance&capacitybeingOK)SGHHG2700case,NPOLIGHTERcase,LYGHAIDACaseClaimsPreventionseminarRiskManagement

cargolienv.outstandingcostTJNFULLYCASE&GUAPAPERCASEcargoisyourbestlien

forlargeamountofpayablesi.e.demurrageweshallpersistACTUALpaymentpriorissuanceofD/Oorweshallnotreleasesubsequentcargowithoutsettlementofpreviousoutstandingcost(commercialapproach)

ClaimsPreventionseminarRiskManagement

switchB/LFirstsetofOBLreceivedinfull

SecondsetofOBLcannotreflectafakeroutingi.e.itmustbethesameroutingasthefirstone

Nooutstandingprepaidfreightorcharges

SwitchB/LisconsideredasB/LamendmentsocertainamountofservicechargeshallbecollectedSINwheel-starcaseClaimsPreventionseminarRiskManagement

seawaybillMEXORDAPLcaseClaimsPreventionseminarRiskManagement

giveOBLtowhomSZHSINOTRANScourtcaseWUHcourtcase66XIMcourtcase069TSTgoodyeardisputeClaimsPreventionseminarRiskManagement

sealno.

B/Lsealnoisnotshipper’sdeclaredorCLPno.CGPshortageclaimsClaimsPreventionseminarRiskManagement

docstorageSGHD&DcourtcaseUSD3,840.0thatitisagency'sresponsibilitytoestablishproperdocfilingsystem,inaneasytoaccessmannerthatitisagency'sresponsibilitytostorethedocforminimumupto6yearsthedocincludesbutisnotlimitedto:*hard-copyoftheOB/L(asreleasedincludingchop/signature)*Equipment-Interchange-Receipts(EIR)*PLCs(reefer)*Datalogger(reefer)*SurveyReports*ShippingOrders*StowagePlans*CargoReceipt*TallyRecord(stuffing/stripping)*correspondences(whererelevant)*variouscontractsClaimsPreventionseminarRiskManagement

SplitB/Lmentioningi.e.1X20'part-loadi/o1X20'onOBLclausestatingpartload,i.e.twoOBLforonecontainer,shipmenttobereleasedagainstallOBLcollectedtelexnotifyingdestinationagency,cargoisonlytobereleasedagainstcollectionofallsetsofOBL

XIAOSHANv.MAERSKSGHX33784NNTINDIAcaseClaimsPreventionseminarRiskManagement

cargo/docliencargoleakingincontainercargopollutingincontainercargooverweightduetrans-loaddamage/injuryduecargoreasonJJGcraneaccidentNPOOdessaaccidentXIMreeferdamagecase

ClaimsPreventionseminarRiskManagement

arrivalnotice

sendarrivalnoticetimely

sendcargodeliveryrequestconstantlyincaselongstanding,esp.forreefersTJNFULLYCASEClaimsPreventionseminarRiskManagement

fakeB/LMOTISEXPORTSWUHGOAF17472ClaimsPreventionseminarRiskManagement

freighttimebarONEYEARNPOsoutheastcaseClaimsPreventionseminarRiskManagement

CalciumHypochlorite

8bigcontainervesselsinformativelywereburnedduetoonesinglecommodity-CalciumHypochloriteincludingtwovesseltotalloss

CalciumHypochloriteistemperaturesensitive-experimentshowsfora20'container432drumsof40kgcalciumhypochloritethethecargodecomposeviolentlywhentemperaturereaches37C.

BECAREFULL….ClaimsPreventionseminarRiskManagement

issueOBLtowhomifyouissueOBLoutsidePRCyoushallsecurePRCshipperorsupplier'swrittenconsentinadvanceyouneedensurethatthenameofshipperistypedinaccordancewithsupplier/shipper'swrittenrequestwhoplacesthebooking,issueOBLtowhom

XIM069caseTSTgoodyearcaseWUHcourt66SZHSINOTRANScaseClaimsPreventionseminarRiskManagement

EIR&deliveryrecordsGENERTECMachinerycasethereshallbedocumentstovalideverycontainermove,i.e.load,discharge,gatein/out,deliveryetcspecialcareshallbegivenwhenexpensiveOOGcargoesinvolved,bothhardware(good/suitabletruck/bargeetc)andsoftware(planning,supervisingetc)ClaimsPreventionseminarRiskManagement

Intl’tradefraudPRCsellerconcludedsalescontractwithAfricanbuyer.D/P.depositsay5%ofcontractvaluepaidshipmentloadedoutandarrivedinoneAfricancountrybuyerorconsigneefailedtoappeartotakedeliveryofcargoonemonthlatercargowasarrestedbycustomshouseorgovernmentconsigneemanageddeliveryofcargoviaeithercustomshouseauctionorcourtorderorgovernmentinterventionPRCsellerorshipperheldthefullsetofOBLandclaimedMSLTSTNorthIndustriescourtcaseClaimsPreventionseminarRiskManagement

CargoreleaseWOBLstandardLOIB/LshipperWUHcourtcase66GUACCAoperatorSGHIndianimportreeferNPOIndianimportreeferCCAoperatornoP&IcoverageClaimsPreventionseminarRiskManagement

Scrap/usedautoparts

scrap/usedautosparepartshavespecialacceptancepolicyloosescrapisnotacceptable.itmustbebundledandshippedindrums,boxesorsimilaronlyacceptableafterwehavereceivedacertificatecertifyingfreefromhazardmaterialsandoilifanydoubt,arrangesurveyortosupervisestuffingatshipper'scostorwemaydispatchourownstafftosupervisestuffingifdeemednecessary

formoredetailspleaseclick:09/Dry_Acceptance_Manual/Commodities/Scrap.htmClaimsPreventionseminarRiskManagement

LiabilityStatement"theMaerskintheoriginportadmittedtheerror,undertookthecostofamendmentofmanifestandalltheeconomicalconsequencepluslegalliabilitythereof"Don’tIssueStatementthatmightincurliabilityDon’tgiveMCSprint-outtooutsiderswhenitisliabilityrelatedTSTcourtcase/GermanTextilev.MaerskUSD160,000.0

ClaimsPreventionseminarRiskManagement

containerpollutioncost

TSTcontaineroilpollutionrepaircostRMB190Khowtopreventit?

ClaimsPreventionseminarRiskManagement

typhoondamage

precautionnoticetotheterminal

ClaimsPreventionseminarRiskManagement

3precoverywhenevercargo/containerdamageisfound,youneedhold3pliabilityandtriggerout3precoveryproceduresifapplicable3precoverywillmakethesub-contractortopaymoreattentiontodamagepreventionwhichisbeneficialtobothparties.

ClaimsPreventionseminarRiskManagement

SEALtamperingpilferageALMONDNutscaseCNJIUAluminumScrapCNHUPClaimsPreventionseminarRiskManagement

reeferfraudHyundaicaseClaimsPreventionseminarRiskManagement

SystemupdatingUSAGENSETimportBoansaiplantGermantextilev.MaerskClaimsPreventionseminarRiskManagement

Agencyroleprecisionforoutgoingbusinessrelatedcorrespondence/faxweshalltrytosigni.e.Maersk(China)ShippingCo.,LTD.ShanghaiBranchasagentstotheCarrier"i/osimply"Maersk(China)ShippingCo.,LTD."

toreflect"asagentstothecarrier...1912/Svendborg"inEIR(pre-printedformat)

YanchengcaseXIM069caseClaimsPreventionseminarRiskManagement

rmyourshipper(forexport)oryourconsignee(forimport)aboutthesituationtotheextentaswhereappropriate2.sendatelextoMSLagencyinorigin(forimport)ordestination(forexport)forrelayingtoconsigneeorshipper3.whereapplicableandnecessary,tellyourcustomeraboutyoursolutionregardingtheincidentorawaityourcustomer'spossibledecisionregardingcargoi.e.holdcargo4.whereapplicableandnecessaryinformPRCCLMand/orPRCREFabouttheincident5.askyourcustomertosendadamagenoticetothecargounderwriterandpersuadehimtoclaimhiscargounderwritertotheextentofinsurancecoverageClaimsPreventionseminarRiskManagement

checklistwhencargoisdamagedordelayed6.whereapplicableandnecessary,askyourcustomertodespatchhisownsurveyortoperformajointcargosurveywithyourowncargosurveyor7.askrelevantpartiestoupdateEDPsystemeg.RKEM/RKDS/RKCLaswhereappropriate8.askrelevantpartiestoconsolidaterelavantdocumentsasreadyevidencee.g.EIR/PTI/Bookingnote/temperaturerecordsdownloadingetcetc9.whereapplicableandnecessary,considertosendalettertopacifyyourcustomerorevenpayavisittoyourcustomer10.drawlessons,ifany!ClaimsPreventionseminarRiskManagement

procurementguidelinepriorityshouldbegiventoreliableanddecentpartnersMSLshallobtainlowercoststhancompetitorsdueMSLvolumeandreliability.constantcostsavingdrive.atleasttwoprovidersforeachservicetoensurecapacity&pricecompetitionwhereMSLhasinternalserviceprovider,therestillneedoneor2outsideproviderwith20%minimumsharetendersshouldbeissuedtoqualifiedserviceprovidersatleastevery2yearsinternalserviceprovidershallbecompetitivewithexternalserviceproviderwhenMSLagencyinvestinassetstoprovideserviceforMSL,thisshouldbealwaysdonein"arm'slength"basisself-billingsystemsshouldbedevelopedtominimizeadministrationterminalswillsbenefitthorougheconomyofscaleforlowestpossiblecost,enhancedcustomerserviceandassetconcentration00/Files/OPS/claims.htmClaimsPreventionseminarRiskManagement

localserviceifourservicetermisCY/CY,askshippertosettledirectlywithsuppliersforallcostpriorCYreceiptifshipperasksustopayontheirbehalftheremustbeclearauthorizationletterandallinvoicesreflectsassuchforlocalservice,ensurethereissufficientbenefittowithstandpossiblelocalserviceriskaswehavenoinsurancepolicycoveringlocalserviceliabilitybutrelyonback-backrecoveryagainstsub-contractordonotclauseanycostontheB/Lrelatedtolocalservicecharges

STUFFINGUSD120ALSTOMcaseClaimsPreventionseminarRiskManagement

QRLXIMSEAU526seriesreleasedforcauliflowerClaimsPreventionseminarRiskManagement

CFScleanB/LSGHCFScleanB/LcaseClaimsPreventionseminarRiskManagement

BankLOIstandardformatbranchchopBankOfChinaIndustrialandCommercialBankofChinaAgriculturalBankofChinaConstructionBankofChinaClaimsPreventionseminarRiskManagement

transittimeandconnectingvessel"accordingtopro-formaschedulethetransittimefromAtoBis28dayshoweversubjecttochangewithoutanypriornotice"

"accordingtopro-formascheduletheconnectingvsl/voyisxxxxhoweversubjecttochangewithoutanypriornotice”NKGIRAQshipment

ClaimsPreventionseminarRiskManagement

CargoSamplingpresentB/LtoidentifyrightofsuchsamplingrequestinformshipperadvancepaymentofalladditionalcostMadagascarclaimClaimsPreventionseminarRiskManagement

liabilityinsurance1.ShipisunderP&I2.contractpartyname=TTassuredname,OK3.contractpartyname=ITLassuredname,OK

TT=TroughTransportITL=IntegratedTransportLiabilityPRSOPSfakeliabilityinsuranceClaimsPreventionseminarRiskManagement

Cleanemptycontainerrelease

ensurethatonlyCLEANcontainerisreleasedtocustomerforstuffing

BISPHENOL-ATJN-USAshipmentClaimsPreventionseminarRiskManagement

longstandingclearancePrimo:getthecontainerdevannedsecundo:getthecargoauctionedtertio:getyourEQUdetention/costrecoveredconstantlypushconsignee/shippertotakedeliveryofcargospecialcarewhencargovalueislowaskforshipper’sinvolvementstandardletterscontrolovercargowhenitisstrippedClaimsPreventionseminarRiskManagement

containertyphoondamage"bigpoolinsurance"byTT-ClubwhichonlycoversthoseaccidentsinexcessofUSD50,000.0,thatistosay:1.thatwepracticallyhavetorelyoncontainerdamagepreventiontoreduceourloss/cost2.thatyouneedreporttoCENEQUforsubstantialdamages

actionpoints:

informandENSUREtheterminal/depothastakenadequatemeasuresagainsttyphoonwellinadvanceholdterminal/depot'sliabilityincaseofdamageongroundsofimproperlashingifthereisanycontainerdamagedClaimsPreventionseminarRiskManagement

returnshipmentPRIMO:returnshipmentisaseparatecontractofcarriage.dealitasifitwereanewbooking-collectbackfullsetofOBLfirstly(toaccomplishtheinitialexportcontractofcarriage)SECONDO:collectbackalltheoutstandingcost/freightreturnfreightbeforeyouloaditourforreturnvoyageTERTIO:itiscustomer'sobligationtoarrangecustomsclearance,so,donotconfirmreturnshipmenttocustomeruntiloverseasagencyhasconfirmedtoyou(customsclearance&capacitybeingOK)LYGHAIDAcaseSGHHG2700case

ClaimsPreventionseminarRiskManagement

reeferoperationsTSTgarliccaseYATbookedCXIMreefermixturecasereeferrepairDAISGHLYGreeferacceptanceandmonitoringClaimsPreventionseminarRiskManagement

B/LamendmentCollectbackfullsetOBLClaimsPreventionseminarRiskManagement

Releaseofdata-loggerhowtodealwithitClaimsPreventionseminarRiskManagement

deviationreportingNeedreport:1.Drydockingwithcargoonboard2.CarryingcargoonsubstitutevslwhichisnotconsortiumvslconsortiumvslreferstoMaerskSealandetc.withwhomwehaveestablishedjointsailings)3.Bunkeringatunscheduledport4.Steeringandspeedtrials5.Sailingwithoutfullcomplementofqualifiedcrew(obviouslyifcausedbyillness,deathetcenroutethenmaycontinuetonextport)6.AdhocspaceandslotchartersNOneedtoreport1.Omissionofscheduledportorasresultofstrike2.Schedulesamendeddueto:-vsldelayed/arrested-berthcongestion-topositionvslfordrydock-delaysduetoweather-delayed/earlytransitof