各过程乌龟图

Computer&officesuppliesMeetingroom使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)Deputy

general

managerManagementrepresentativeAlldepartmentmanagers由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)C-PII-6001ManagementReview怎样做(措施/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)MRreviewactionscompleteratioCompanylevelKPIachieving

rate(Customercomplainttrend/OEE/COPQ…)Customersatisfactionscorecard

过程监控(绩效/指标))Processmonitoring(KPI)

ImprovementoftheeffectivenessoftheQualityManagementSystemanditsprocessesImprovementorcontinuousimprovementactionsinaccordancewithcustomers’Resourceneedscausedbyinternalorexternalchangesrequirementsandlegalrequirements.输出(将要交付旳是什么)Outputs(Whatshouldwedelivery)Follow-uponactivitiesfromearliermanagementreviewsActualstatusofKPIstipulatedintheControlProceduresofCompanyLevelData(C-QPII-0103).Statusofconformitytocustomers’requirements,LegalrequirementsandinternalstandardsInternalorexternalchangesthatmayinfluencetheQualityManagementSystemInternalandexternalauditresultsFeedbackfromcustomersincludingcustomercomplaints,internalfailuresandmarketfailures,customerscoresandcustomersatisfactionAssessmentsofmanufacturingfeasibilitymadeforchangestoexistingoperationsandfornewfacilitiesornewproductCostofpoorquality(Costofinternalandexternalnonconformance)ReviewofperformanceagainstmaintenanceobjectivesActualfieldfailuresandtheirimpactonsafetyortheenvironment,andidentificationofpotentialfieldfailuresidentifiedthroughriskanalysis(suchasFMEA)ElementsofQualityManagementSystemResourcerequirementsoftheCompanySuggestionforimprovementMarketinformationandgeneraltrendsofcompetitors输入(要求是什么)Inputs(Requirements)ManagementReviewOwner:Deputy

general

managerManagement

representative过程(Process)ManagementReview计算机投影仪会议室使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)1.人力资源部2.其他有关部门由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.人力资源控制程序2.岗位阐明书3.招聘管理方法4.员工鼓励制度5.考勤休假管理要求6.绩效管理要求7.技能评估管理方法怎样做(措施/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)离职率培训计划达成率（人均56小时/年）招聘及时性

过程监控(绩效/指标))Processmonitoring(KPI)

1.年度培训计划2.培训实施及效果3.考核成果4.有关培训资料5.对员工旳奖励与处罚输出(将要交付旳是什么)Outputs(Whatshouldwedelivery)1.年度经营计划2.培训需求3.人员需求4.法律法规要求5.客户要求输入(要求是什么)Inputs(Requirements)人力资源管理Owner:人力资源经理过程(Process)HumanResourcesManagementComputerInspect,testequipmentSPC

softwareStatisticaltable使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)1.QRAdepartment2.Otherrelevantdepartment由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.C-PII-1002In-ProcessInspectionandTestingProcedure2.C-PII-1003ProceduresforFinalInspectionandTesting3.C-QPII-1301ProceduresforControlofNonconformingProduct怎样做(措施/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)

过程监控(绩效/指标))Processmonitoring(KPI)

1.Manufacturingprocessthatmeetstherequirements2.Qulifiedproducts3.Inspectionrecord4.Productionlinetourinspectionrecord5.Non-conformingProductReport输出(将要交付旳是什么)Outputs(Whatshouldwedelivery)1.Processflowchart2.Controlplan3.Productdrawing,criterion,processcapability4.Semi-finishedproduct,product5.Suitableinspectionenvironmentandqualifiedinspector6.Inspectionproceduresandacceptancecriteria输入(要求是什么)Inputs(Requirements)IPQCandOQCmanagementOwner:QCmanager过程(Process)IPQCandOQCManagement1.Cpkvalue>1.672.IPQCDPPMvalue<503.OQCDPPMvalue<10Inspect/testequipment&Computer&Telephone&NetworkSuitableinspectionenvironment&waterandelectricpower,etcresource使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)1.QRAdepartment2.HR2.Otherrelevantdepartment由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.C-QPII-1001ReceivingInspectionandTestingProcedure2.C-QPIII-E145IncomingmaterialinspectionControlplan3.ProceduresforControlofNonconformingProduct4.HRhumantrainingprocedure5.Humanpowerperformanceexamineprocedure.怎样做(措施/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)

过程监控(绩效/指标))Processmonitoring(KPI)

1.Finishedinspectiongoods.2.Inspectionrecord.3.Incomingmaterialperformancetrendchart4.EquipmentPMrecord输出(将要交付旳是什么)Outputs(Whatshouldwedelivery)1.Productdrawing,criterion&CSRreqirement2.IQChumanresourcematrix&Requirement3.Incominggoods.4.DockReceivingdatum&PurchasePOinformation5.Lawregulations&Environmentrequirement输入(要求是什么)Inputs(Requirements)IQCIncominginspectionOwner:IQCsupervisor过程(Process)IQCIncominginspectionInspectiondetectedratioOntimeFinishedinspectionratioProductionlinecomplaintratioAbnormalontimecloseratioComputer/InternetDesignsoftwareManufactureequipmentInspectionandtestequipmentMeetingroom使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)1.Cross-FunctionalTeam2.Topmanagement由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.C-QPII-0202ProceduresforAdvancedProductQualityPlanning2.C-QPII-0203ProceduresforProductionPartApprovalProcess3.C-QPII-D005ManagementRegulationsforDesignFailureModeandEffectsAnalysis怎样做(措施/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)

过程监控(绩效/指标))Processmonitoring(KPI)

1.DFMEA,PFMEA2.Controlplanandspecification3.PPAP4.Processflow5.Packingspecandinspectionspec6.Prototypeatdifferentstages输出(将要交付旳是什么)Outputs(Whatshouldwedelivery)1.Customerdrawings/standard/technicalagreement2.Applicablelawsandregulations3.Previoussimilarexperience4.Specialcharacteristiclistofproducts/process5.Changerequirement6.Targetofproductmanufacturingcost输入(要求是什么)Inputs(Requirements)ProductandprocessdesignOwner:ENGManager过程(Process)Productandprocessdesign1.PPAPprimarypassrate2.PPAPontimeapprovalrate3.SamplesuccessrateComputerNetworkPhoneMeetingroom使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)1.BuyerSQEengineerPlannerFinance,logistics…由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.Purchasepolicy&procedureSuppliermanagementprocedureRawmaterialspecdefinitionIQCinspectionprocedure5.Othersbuyoffspec怎样做(措施/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)SupplierOTDmeasurementIQCinspectionrejectrate

过程监控(绩效/指标))Processmonitoring(KPI)

QualifyBOM&BOTmaterials,equipmentandservicepurchaseSupplierreviewandmgmt.,qualifiedsuppliers输出(将要交付旳是什么)Outputs(Whatshouldwedelivery)ProductionmaterialpurchaserequestOthernon-productionpurchaserequest输入(要求是什么)Inputs(Requirements)Purchaseprocess过程(Process)PurchaseComputer检测设备维修工具使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)维修人员备件、设备申购人员精度检测人员由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.设备管理程序2.设备点检程序3.设备保养程序3.设备操作规范怎样做(措施/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)

过程监控(绩效/指标))Processmonitoring(KPI)

1.设备购置计划2.设备保养计划3.设备维修统计4.满足生产要求旳完好设备输出(将要交付旳是什么)Outputs(Whatshouldwedelivery)设备采购设备使用需求输入(要求是什么)Inputs(Requirements)设备采购、验收、调试、交付使用设备使用、保养、修理设备报废Owner:设备部经理过程(Process)EquipmentManagement1.PM完毕率2.MTBA3.Downtime4.OEE5.SparepartsusagecontrolTransportOfficeequipment,likecomputer,internet…PlaceBOM&BOTmaterial使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)1.PlanningdepartmentManufacturedepartmentQAdepartmentFinance,logistics…由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.C-QPII-0903ManagingRegulationsforMaterialWarehouse2.C-QPII-1502ProceduresforHandling,Packaging,Storage,PreservationandDelivery怎样做(措施/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)IntimedeliveryrateInventoryaccuracy

过程监控(绩效/指标))Processmonitoring(KPI)

QualifiedproductsdeliveredontimeProductdeliverymonitoringrecordsheetCustomerreceiptconfirmation输出(将要交付旳是什么)Outputs(Whatshouldwedelivery)Customer’sorder,contractConsignmentnoteProductsCustomersafetyinventoryrequirements输入(要求是什么)Inputs(Requirements)ProductdeliveryOwner:Planningdepartment过程(Process)Productdelivery使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)怎样做(措施/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)

过程监控(绩效/指标))Processmonitoring(KPI)

输出(将要交付旳是什么)Outputs(Whatshouldwedelivery)输入(要求是什么)Inputs(Requirements)过程(Process)RECEIVINGGoodswasreceivedtimelytosupportproductionAllthegoodsdeliveredintofactorywaswellloggedanddistributedTheWarehouseOperationalspecificationofDiodesCDDockoperatorCertificationofdangerouschemicalsDriverlicenseofforkliftComputer&officesuppliesForkliftPalletjack&TrolleyPalletAllthegoodsdeliveredintofactorywasfinishedreceivingin4hoursAllthegoodswasfinishedsystemlogin8workinghoursPerformanceindicators:1.Receivingaccuracyrate:99.7%.2.Receivingon-timeratio:100%.CrosscheckdeliverynoteandphysicalgoodsGoodsarrivalnoticeSystemLoginTransfertoStockroomareaIsstockItem?YESNOInformusertopickupInformstockroomtohandle使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)怎样做(措施/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)

过程监控(绩效/指标))Processmonitoring(KPI)

输出(将要交付旳是什么)Outputs(Whatshouldwedelivery)输入(要求是什么)Inputs(Requirements)过程(Process)

STOCKIN&OUTMaterialwasdeliveredtousertimelywithaccuracyUrgentrequestresponseInventoryaccuracymeetKPIMaterialkeepingoodconditiontomeetqualityrequirementC-QII-4605warehousemanagementC-QIII-P001materialmanagementC-QIII-P006scrappedmaterialmanagementMaterialhandlerCertificationofdangerouschemicalsDriverlicenseofforkliftComputer&officesuppliesForkliftPalletJackTrolleyFullysupportproductmanufacturingMaterialwellmanagedwithqualityassurancePassinternal&externalauditandcertificationReports(Cyclecount,et.)Performanceindicators:1.Materialdeliveredtouserwithin24hours2.Inventoryaccuracy:99%3.ZerosafetycaseDockfinishedGRprocessNeedqualityinspectionYESNOPhysicalgoodscheck&StockinIQCproceedinspectionQualityinspectionpassed?YESNOSystemUpdateBlock,waitingfordisposalStockinStockoutUserissuerequestinsystemPickticketprintStockroomApproverequestInventoryavailable?YESNORejectMaterialPrepareUserpickupSystemUpdate使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)怎样做(措施/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)

过程监控(绩效/指标))Processmonitoring(KPI)

输出(将要交付旳是什么)Outputs(Whatshouldwedelivery)输入(要求是什么)Inputs(Requirements)过程(Process)

FGSHIPPINGRespondsaledepartment’srequesttimelyDeliverFGgoodstocustomeraccordingtothedeliveryplanGoodsdeliveredtocustomerwithaccuracyandgoodfunctionC-QIII-P004Finishedgoodsshippingmanagement1.ShippingoperatorComputer&officesuppliesPalletJack&PalletLabelprinter&Shippinglabel&scannerCarton&BubblewrapperProductswasdeliveredtocustomertimelywithaccuracyandgoodfunctionCo-workwithsalesdepartmenttofulfillcustomer’srequestCustomersatisfiedPerformanceindicators:1.Shippingontimeratio:95%2.Shippingaccuracy:99%3.ZeroofficialcomplaintofcustomerGetsalesorderfrommarketingPackinglistgenerateShippinglabelprintInventoryavailable?YESProductsortandloadCheckthroughgoodsscannerOQCinspectionCartonseal&SortFWDpickupSystemupdateSalesordercloseNOShippingplanchangeFMCSsystemOnlinedetectorsMeasurementinstruments使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)FacilitytechniciansFacilityengineersEHSengineers由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)C-QIII-U101CFacilityoperationO.IFacilitysystemmanagementO.IEHSrelatedO.ILawandregulationfromgovernment怎样做(措施/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)FacilitysysteminterruptioneventcontrolFacilitysystemnearmisseventcontrolEnvironmental/Occupationalhealth/Safetyeventcontrol

过程监控(绩效/指标))Processmonitoring(KPI)

Stablefacilityrequirementoutputforproduction.Lawcompliance输出(将要交付旳是什么)Outputs(Whatshouldwedelivery)24hoursmonitorfacilitysystemrunning.Routineinspectfacilitysystem.ImplementPMworkontimeaccordingtofacilityPMplan.4.Troubleshootingandimprovementaction.5.Utilityconsumptionmanagementandcostreductionaction.6.Environmentalpollutantfactorsroutineinspection.7.Occupationhealthpollutantfactorsroutineinspection.8.Safetyinspection,workpermitmanagementcompetitors输入(要求是什么)Inputs(Requirements)FacilitymanagementOwner:Facilitymanager过程(Process)FacilityManagementComputerBarcodescannerPromissystemVisioninspectionMeasuretooling使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)怎样做(措施/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)

过程监控(绩效/指标))Processmonitoring(KPI)

1.UTSmeetcustomerdemand2.Followprocessflowchartcontrol3.Meetqualitydemand输出(将要交付旳是什么)Outputs(Whatshouldwedelivery)C_QIII_L002生产现场管理指导书C-QPII-0901生产过程控制程序C-QIII-P003

生产管理实施细则C-QIII-E001

生产线流程卡管制C-QIII-R014

上岗证和等级证考试规范输入(要求是什么)Inputs(Requirements)UTSachievementcontrolIPQC,TQC&OQCcontrolOwner:MFGmanager过程(Process)ManufacturingManagementFollowPCproductionplantoassignproductiontaskFollowprocessflowcharttocompleteproductiondemandFollowSPCcharttomeetqualitydemandManpowermanagement(DLdemand,Skillcertification,attendance)UTSachievementratio100%&lineitemperformance92%IPQC,TQC&OQCDPPM<50Skillcertification(G2~G5)>70%MFGdepartmentOtherrelevantdepartment计算机Office办公软件生产设备测量仪器原则件及生产产品使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)1.校准试验室人员2.IPQC3.生产人员由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.测量工具操作指导书2.原则件（C-QIII-Q026计量器具检定周期及计量器具精度管理实施细则）3.