HND员工培训与开发

IndividualReport

A6HC34TrainingandDevelopingtheworkforce

Outcome3

NAME:

SCN:

CLASS:

Contents

IntroductoryPreamble……………..3

TheoriesofLearning……………4

TheLearningCycle……………..4

LearningStyle…………………...5

HowtoconductaSelectionInterview……………..5

Preparingfortheinterview……..6

Conductingtheinterview………..7

Advantagesanddisadvantagesoftheinterview……………….8

Discriminationandhowtoavoidit……………..9

TrainingSessionPlan……………….10

CostsofPreparingandDeliveringforCourse…….10

Evaluation……………12

IntroductoryPreamble

Thereportincludeshumanresourcemanagerstopreparefortrainingactivities,andthetrainingtimeis2to3hours.Thereportincludestheresourcesusedbyhumanresourcesmanagersintrainingandthecontentoftheinterview.Thethemeofthetrainingis“Howtoconductaselectioninterview”.Thereportfirstintroducesthelearningmethod,agoodlearningmethodcansupportthetraining.Themethodsofstudyincludetheoriesoflearningthelearningcycle andlearningstyle.Thesecondpartintroducestheprocessoftheinterview.ThecontentandprocessoftheinterviewincludePreparingfortheinterview conductingtheinterview advantagesanddisadvantagesoftheinterviewanddiscriminationandhowtoavoidit.Traininginterviewmustfollowtheprincipleofequalityandrespect,sotheplacemustbecarefullychosenandmakechoice.Reflecttheimportanceofbusinessprofessionals,asmuchaspossibletoeasethepressure,tocreateanequal,warmandharmoniousatmosphere.Thereportintheformreflectsthetrainingarrangementsandresourcesusedinthetraining,interviewwithwhatresources,trainingandtrainingofthespecificarrangementsandresourcesused.

Thetrainingprogrammainlyconsistsoffourparts:

Preparingfortheinterview

Conductingtheinterview

Advantagesanddisadvantagesoftheinterview

Discriminationandhowtoavoidit

Trainingprogramissupportedbythreetheories:

Theoriesoflearning

Thelearningcycle

Learningstyle.

Theoriesoflearning

Learningisaprocessofactiveengagementwithexperience.Itiswhatpeopledowhentheywanttomakesenseoftheworld.Itmayinvolveanincreaseinskills,knowledgeorunderstanding,adeepeningofvaluesorthecapacitytoreflect.Effectivelearningwillleadtochange,developmentandadesiretolearnmore.

Thelearningcycle:

Onetheoryoflearningsuggeststhattheprocessbywhichpeoplelearnisthroughthelearningcycle.Therearefourmainelementsofthecycleanditisimportanttonotethatalearningprocesscanbeginatanypoint.Itisalsoimportantforustobeawarethattocompletethelearningprocesslearnersneedtoworkallthewayaroundthecycle.

Concreteexperiences

Observationsandreflections

Testingtheimplicationofconceptsinnewsituations

Formationofabstractconceptsandgeneralization

Learningstyle

Therearefoursessionsinthelearningstyleincludeactivists,reflector,theorist，pragmatists.Learningstylesrefertoarangeofcompetingandcontestedtheoriesthataimtoaccountfordifferencesinindividuals'learning.Thesetheoriesproposethatallpeoplecanbeclassifiedaccordingtotheir'style'oflearning,althoughthevarioustheoriespresentdifferingviewsonhowthestylesshouldbedefinedandcategorized.Acommonconceptisthatindividualsdifferinhowtheylearn.

Activists:Althoughthesepeopledonothavelearningexperience,theirlearningstyleismodest,takeactionandconsiderthefutureimpact.Theyareactivelearning.

Reflectors:Theirlearningstyleistoobservethesituationfromdifferentangles.Theyliketocollectdataandthinkaboutanyconclusionsbefore.

Theorists:Theythinktheproblemthroughstepbystep.Theyconsiderlearningnewknowledgethroughlogicalobservation.

Pragmatists:Theyacquirenewknowledgebypracticeandpractice.Theytaketheinitiativetoacquirenewideas,theoriesandtechniques.Theypositivelysearchoutnewideasandtakethefirstopportunitytoexperimentwithapplications.Theytendtobeimpatientwithruminatingandopen-endeddiscussions.

TrainingSessionPlan

Trainingofconductingaselectioninterview

Overallobjective:Interviewingpeopleforpeoplecustomerserviceroles

TrainingSessionPlan1

Subject1:Preparingfortheinterview

LengthofSession:40minutes

Objective:Toestablishafairatmosphereandanefficientworkingenvironment.

Time

Title

Duration

Method

Resources

1:20pm-

1:30pm

Arrangeafinalinterviewenvironment.

10minutes

Trainerlecture

Pens;Handouts;

Water

1:30pm-1:40pm

Readytousehardwareandsoftwarefacilities

10

minutes

Trainerlecture

Pens;Handouts;

Water;

1:40pm-

1:50pm

Listthequestionsintheinterview

10minutes

Trainerlecture

Pens;Handouts;

Water;

1:50pm-

2:00pm

Determinethenumberofpeoplewhoneedtobeinterviewed.

10minutes

Trainerlecture

Pens;Handouts;

Water;

TrainingSessionPlan2

Subject2:Conductinganinterview

LengthofSession:40minutes

Objective:Askquestionsabouttheparticipants,listencarefullytotheiranswers,andrecordthekeypoints.

Time

Title

Duration

Method

Resources

2:00pm-2:10pm

Question

10minutes

Casestudy

PC;PPT;Projection;Desks;

2:10pm-2:20pm

Listening

10

minutes

Casestudy

PC;PPT;Projection;Desks;

2:20pm-2:40pm

Observing

10

minutes

Casestudy

PC;PPT;Projection;Desks;

TrainingSessionPlan3

Subject3:Advantagesanddisadvantagesoftheinterview

LengthofSession:20minutes

Objective:Byunderstandingtheparticipantstounderstandtheinterviewtochoosewhatadvantageanddisadvantage.

Time

Title

Duration

Method

Resources

2:40pm-2:50pm

AnalysisAdvantageofinterview

10minutes

Lecture

Meetingroom;

Handouts;

PC;PPT;Projection;

2:50pm-

3:00pm

Analysisdisadvantageofinterview

10minutes

Lecture

Meetingroom;

Handouts;

PC;PPT;Projection;

TrainingSessionPlan4

Subject4:Discriminationandhowtoavoidit

LengthofSession:30hours

Objective:Interviewersandparticipantsshouldavoidtheoccurrenceofdiscrimination.

Time

Title

Duration

Method

Resources

3:00pm-3:20pm

Traininginstructorstelltheinterviewertoavoiddiscrimination.Theinterviewerrespectstheinterviewer.

20minutes

Lecture

PPT;Projection;Desks;Recordingpen;Conferenceroom

3:20pm-3:40pm

Theintervieweraskquestions.

20minutes

Lecture

PPT;Projection;Desks;Recordingpen;Conferenceroom

3:40pm-4:00pm

Trainersummary

20minutes

Trainer

PPT;Projection;Desks;Recordingpen;Conferenceroom

Evaluation

Evaluationisasystematicdeterminationofasubject'smerit,worthandsignificance,usingcriteriagovernedbyasetofstandards.Itcanassistanorganization,program,projectoranyotherinterventionorinitiativetoassessanyaim,realizableconcept/proposal,oranyalternative,tohelpindecision-making;ortoascertainthedegreeofachievementorvalueinregardtotheaimandobjectivesandresultsofanysuchactionthathasbeencompleted.Theprimarypurposeofevaluation,inadditiontogaininginsightintopriororexistinginitiatives,istoenablereflectionandassistintheidentificationoffuturechange.

Level1Reaction:Thislevelisassessedbythelearner'sperceptionofthetrainingcourse.Inthecase,AGBellLtd.’smanagersshouldobservehowlearnersfeel.Thislevelcanassessthecourseresponsetocompanyrepresentatives.

Level2Learning:Thedegreetowhichtheparticipantsinthetrainingprogramgottheknowledgeandskills.Inthecase,thetrainerofAGBellLtd.’scanlearntheskillsofthetraineesthroughthetest.

Level3Behavior:Trainingintheworkofthetraining,thetrainerswiththeirtraininginwhattheyhavelearnedtocarryouttraining.Inthiscase,thislevelcanassessAGBellLtd.'sgoals,whichcanassessfinancialprogress.

Level4Results:Asaresultofthetrainingtowhatextenttheresultsreflecttheestablishedobjectives.Inthiscase,itcanmeasureemployeeturnoverandcustomersatisfaction.Atthesametime.Thecompanycanunderstandthecompany'sadvantagesanddisadvantages.

Evaluationreferstotheevaluationanddemonstrationoftheprogramtodeterminewhetherornottotake.Intheprocessofdesigningatrainingprogrammer,humanresourcemanagersshouldassesswhetheritisthegoalofachievingthefuture.

CostsofPreparingandDeliveringforCourse

Listofappropriatecost(preparingpart)

Resource

Cost

Costofbuyingrelevantbooks

￡100

Brochures

￡100

CostofQuestionnaire

￡200

Totalcost

￡400

Listofappropriatecost(deliverypart)

Resource

Cost

Computer

￡900

Interactivewhiteboards

￡100

Handout

￡100

Pen

￡50

Paper

￡50

Questionnaires

￡50

ConferenceRoom

￡200

PC

￡300

Trainer

￡600

Totalcost

￡2350

Evaluation

Evaluationisasystematicdeterminationofasubject'smerit,worthandsignificance,usingcriteriagovernedbyasetofstandards.Itcanassistanorganization,program,projectoranyotherinterventionorinitiativetoassessanyaim,realizableconcept/proposal,oranyalternative,tohelpindecision-making;ortoascertainthedegreeofachievementorvalueinregardtotheaimandobjectivesandresultsofanysuchactionthathasbeencompleted.Theprimarypurposeofevaluation,inadditiontogaininginsightintopriororexistinginitiatives,istoenablereflectiona