饭店前厅部英语对话

千里之行，始于足下。第2页/共2页精品文档推荐饭店前厅部英语对话饭店前厅部英语对话

RoomReservations客房预订

1-1AlongDistancecallReservation长途电话客房预定

Scene:HenryBellow(B)andMargaretBellow(M),anAmericancouple,aregoingtospendtheirHolidaysinChina.NowMr.BellowismakingareservationatHaitianHotelinShanghaithroughalongdistancecall.

Reservations(R):ShanghaiHaitianHotel.ReservationDesk.CanIhelpyou?

B:I’mcallingfromNewYork.I’dliketobookaroominyourhotel.

R:Whatkindofroomwouldyoulike,sir?Wehavesinglerooms,doublerooms,suitesandDeluxesuitesinJapanese,British,Roman,Frenchandpresidentialstyles.

B:ABritishsuite,please.

R:Wouldyoulikebreakfast?

B:No,thanks.

R:Canyougivemeyournameplease,sir?

B:Bellow.B-E-L-L-O-W.

R:Thankyou,Mr.Bellow.Andyourarrivalanddeparturedates?

B:FromMay26thtoMay29th.

R:Verywell,Mr.Bellow.BritishsuitewithoutbreakfastfromMay26thtoMay29th.AmICorrect,Mr.Bellow?

B:Yes,thankyou.

R:Whattimewillyoubearriving,Mr.Bellow?

B:Around5:00p.m.

R:Allright.You’llbeexpectedtobeherethen.

B:That’sfine.Thankyou,madam.Good-bye.

R:Good-bye.

1-2AGroupReservation团队客房预定

Scene:Thetelephonerings.TheReservations(R)answersthephone.

R:Reservations.MayIhelpyou?

Client(C):Yes.TheAmericanPeople-to-peopleEducationDelegationwillbevisitingHangzhouAttheendofthismonth.I’dliketobook10doubleroomswithtwinbedsforfivedays.R:Forwhichdates?

C:ForMay23rd,24th,…and27th.

R:Onemomentplease,sir.

(Thereservationscheckthelist.)

Yes,wecanconfirm10roomsforfivedays.

C:Thankyou.Isthereaspecialrateforagroupreservation?

R:Yes,thereisa10percentdiscount.

C:That’sfine.

R:Bytheway,howwilltheybegettingtoHangzhou?Willtheybecomingbyair?

C:Yes.

R:Couldyougivemetheflightnumber,please,incasetheplane’slate?

C:Oh,sorry.Idon’tknowtheflightnumber,butI’llletyouknowbyphonetomorrow.

R:Thankyou,sir.

C:Oh,yes.Accordingtotheprogram,they’llhaveameetingonthe25th.Haveyougotabig?

Conferencehall?

R:Yes,sir,wehaveaverynicemulti-functionhall,butyou’llhavetospeaktothemanagerAboutthat.PleaseholdonamomentandI’llseeifIcanputyouthrough.

1-3ALocalCallReservation本地电话客房预订

Scene:TheReservations(R)answersthephoneassoonasitrings.

R:Reception.CanIhelpyou?

Client(C):I’dliketobookasingleroomwithshowerforMr.GeorgeSmith.HeplanstoarriveOnthe20thofthismonth.

R:Howlongwillhebestaying?

C:Idon’tknow,butitcouldbeanythingfromseventoten.

R:Thenwecanonlyconfirmaroomfromthe20thtothe27th.I’mafraidwewon’tbeableto

Guaranteehimaroomafterthe27th.Weusuallyhavehighoccupanciesinthepeakseasons.C:Whatifthereisn’tanyroomthen?

R:Don’tworry,sir.WecaneitherputhimonawaitinglistorfindhimaroominanearbyHotel.

C:Fine.Howmuchdoyouchargeforasingleroomwithbreakfast?

R:Foronenight,thehotelcostwouldbe600yuan.Howwillhebepaying,sir?

C:Hiscompanywillcoveralltheexpenses.We’llsendyouacheckrightaway.

R:Thankyou,sir.

C:Thankyou.Good-bye.

WordList

Reservationn.保留、预定Suiten.套房

Romanα.罗马的Presidentialα.总统的

Clientn.顾客

Confirmυ.进一步确定、证实Discountn.折扣

Programn.议程、节目Receptionn.接待，欢迎Expensen.花费、经费、费用

chargeυ.收费

reservationistn.预订处值班员

deluxen.豪华

listn.表、名目、名单

raten.价格等级

flightn.飞翔、航班

conferencen.会议

guaranteeυ.保证

checkn.支票

UsefulExpressions

tomakeareservation预订tocheckin登记

bytheway顺便incase以防（万一），假使according依照、按照either…or…或者…或者

rightaway立即、随即

Expressionsofofferinghelp

MayIbeanyservicetoyou?Areyoubeinghelp?IsthereanythingIcandoforyou?

AtthereceptionDesk在接待部

2-1TheRegistration登记入住

Scene:Mr.Bellow(B)checksinattheReceptionDesk.

Receptionist(R):Goodevening.WhatcanIdoforyou,sir?

B:Ibookedatwin-bedroomwithbaththreeweeksago.

I’mHenryBellow.

R:Justamoment,please,Mr.Bellow.I’llcheckthearrivallist.…Sorrytohavekeptyouwaiting,sir.

Yes,youhavereservedaBritishsuitefromtodaytothe29th.

B:Yes,exactly.

R:CouldIseeyourpassports,please?(Checkingthepassportsandgivingthemback)

Thankyou,sir.Andwouldyoumindfillingintheregistrationform?

B:I’lltakecareofit.(Fillingouttheform)

Hereyouare.Isitallright?

R:Yes,thanks.Howareyougoingtopay,incashorbycreditcard?

B:CouldIpaywithtraveller’schecks?

R:Certainly.Here’sthekeytoRoom908.Pleasekeepit.

Andthebellmanwillshowyouup.

(Abellmancomesover.)

Haveaniceevening,sir.Andenjoyyourstay.

B:Thankyou.

2-2ReceivingaWalk-inGuest门市客人接待

Scene:Agentlemanstepsin,tryingtofindaroomforthenight.

Receptionist(R):Goodafternoon,sir.MayIhelpyou?

Client(C):Yes,please.I'vejustarrivedfromHongKong.

Couldyouletmehavearoomforthisevening?

R:Haveyoumadeareservation,sir?

C:I’mafraidnot.

R:Howmanypeopledoyouhave,please?

C:Justone.I’malone.

R:Justamoment,please.Ihavetocheckifthere’saroomavailable.…Oh,sorry,

Sir,alltheroomsarebookedup.ButIthinkwe’llbeabletoarrangeforaroomaftersix

o’clockthisevening.Ifyouneedaroomrightnow,wouldyoulikemetogetintouchwithsomewhereelseforyou?

C:No,thanks.IshouldsayIprefertostayhere.Afriendofminehighly

recommendedyourhoteltome.I’lljustwaitheretillsix.

R:Youarewelcome,sir.Perhapsyoumightfeelmorecomfortabletorestinourlobbyafteratiringjourney.Andifyouneedanyhelp,doletusknow.

C:Thankyou.Noproblem.

2-3Ticket-bookingService订票服务

Scene:AttheBellCaptain’sDisk(BC),theBellowstrytomakeaflightreservation.

BC:Goodmorning.MayIhelpyou?

Mr.Bellow(B):Yes,I’dliketoflytoGuilinonSaturday.Couldyoubookticketsforme?

BC:Sorrytosayalltheticketsarebookedup.Nowit’sthebusyseasonfortravelling,youknow.B:Notickets!Whatluck!ButI…

BC:Iwonderifyou’dconsidergoingtherebytraininstead.Youcanhavetrainticketsandthey’remuchcheaper.actually.

B:Well,itseemswe’llhavetotakethetrain.

BC:Whattimewouldyouliketoleave?

B:Atnoon,ifpossible.

BC:Howmanyticketsdoyouneed?

B:Twosoftberths,please.

BC:(Lookingatthetimetable)

Will2:15beallright?

B:Yes,that’llbefine.

BC:Justamoment,whileIcallthestation.

…(Afterthecall)

I’msorry,therearen’tanymoreseatsleftonthe2:15train,butthereisatrainleavingonSaturdaymorning.That’sNo.79specialexpress.Itwillleaveat7a.m..Whatdoyouthinkofit,sir?

B:Well,IsupposeI’llhavetotakethatone.MynameisHenryBellow.Andhere’sthemoneyforbooking.

BC:IwishyouawonderfultriptoGuilin.

B:Thankyou.TheysayGuilinleadstheworldinbeautifulscenery.Totellthetruth,mywifehasbeendyingtogothere.

Mrs.Bellow(M):(Appearing)andsohaveyou.

WordList

Doorman.门卫人员

Tagn.标签

registrationn.登记、注册receptionistn.接待员

bellmann.应接员

preferv.喜爱

recommendv.推举、介绍、建议tiringa.使疲劳的

trunkn.行李箱（汽车）

baggagen.行李

cashn.现金、现款

creditn.信用贷款

availablea.可得到的

highlyad.高度的

lobbyn.(剧院、旅馆等的）门廊、门厅UsefulExpressions

topullup（使）停下tohaveacheck检查、复核

tofillin(out)填写、填好totakecareof留心

toshowsb.Up领某人上楼tobebookedup预订完了

togetintouchwith与……取得联系torecommend…to向……推举……ExpressionsofGreetingsandAcquainted

Didyousleepwelllastnight?Howdoyoulikethecity?Howiseverythinggoingwithyou?

Wordlist

Suitcasen.衣箱

Cartn.小推车

Entrancen.入口处

Attendantn.侍者、服务员Corridorn.走廊、通路Decoratev.装饰

Airya.通风的

Favouritea.特殊喜欢的Standardn.标准、规格

Banquetn.宴会、盛宴

Pation.院子（连屋）室外就餐处Brochuren.小册子

Considerv.思考

Timetablen.时间表Supposev.假定、猜想Elevatorn.电梯

Dutyn.责任

Servicen.服务

Choosev.选择、挑选Spaciousa.广大的、宽阔的Souvenirn.纪念品

Officiala.官方的、公务上的Restaurantn.饭店、餐馆Indoora.室内的

Salonn.沙龙、美容室Conveniencen.便利、方便Insteadad.代替

Tripn.旅程

TheCashier收银服务

3-1ForeignCurrencyExchange外汇兑换

Scene:Mr.Bellow(B)ismakinghiswaytotheforeignexchangecounter.HewantstochangesomeUS.dollarsforFEC.

Cashier(C):Goodafternoon,sir.CanIhelpyou?

B:I’dliketochangesomeUSdollarsandI’dliketoknowtoday’sexchangerate.

C:Accordingtotoday’sexchangerate,everyUSdollarincashisequivalentto5.32yuan,FEC.Howmuchwouldyouliketochange,sir?

B:Well,I’llchangetwohundredandhere’sthemoney.

C:Wouldyoupleasefillinthisform?

B:Allright.

C:Pleasewriteyourname,passportnumberandroomnumberontheslip.

B:Hereyouare.

C:Thankyou.You’llhaveitrightaway.Willyousignyournamehereonthismemo?

B:OK,Willyoupleasegivemesomeone-yuannotes?Ineedsomesmallchange.C:Allright.

(Changingthemoney)

Mr.Bellow,hereitis.Pleasehaveacheckandkeeptheexchangememo.

B:Oh,yes,thanks.Bytheway,canyoutellmewhatIshoulddowiththeFECleft?

Withme?

C:You’llhavetogototheBankofChinaortheairportexchangeofficetochangeItbacksintodollars.

B:Isee.Thanks.

C:Youarewelcome.

3-2CheckingOut离店结账

Scene:Mr.Bellow(B)checksoutattheCashier’sDesk.

Cashier(C):Goodmorning,sir.MayIhelpyou?

B:IsthiswhereIcanpaymyhotelbills?

C:Yes,pleasetellmeyourroomnumberandwhenyouarecheckingout.

B:Myroomnumberis902andI’dliketocheckoutnow.

C:Justamoment,please.(Checksfiles)

AreyouMr.Bellow?

B:Yes.

C:Didyouhavebreakfastthismorning?

B:Yes,butIpaidcashforit.

C:Andhaveyouusedanyhotelservicessincebreakfast?

B:Yes.Iusedthemini-bar.IdrankacanofCoca-Cola.

C:Allright…

(GivingMr.Bellowthebill)

Hereyouaresir.Pleasecheckit.

B:I’msorry.What’sthisfor?

(Pointingtoafigure)

C:That’sforthedrinksandphonecallsyoumadefromyourroom.

B:Oh,Isee.Thankyou.CanIpaywithtraveller’schecks?

C:Certainly,sir.

(Mr.Bellowfillsoutchecksandgivesthemandhispassporttothecashier.)

Hereareyourbillandreceipt,Mr.Bellow.Wehopeyouenjoyedyourstaywithushereandthatyou’llhaveapleasanttriphome.

B:Thankyou.Andwe’llhaveatriptoGuilinbeforewegohome.

3-3ChangingaRoom换房

Scene:Mr.Bellow(B)Wantstochangearoom.Hegoestotheassistantmanager(AM).

AM:Goodmorning,sir.WhatcanIdoforyou?

B:I’mBellow,I’minRooXXX08.Canyouchangetheroomforme?It’stoonoisy.Mywifewaswokenupseveraltimesbythenoisethebaggageelevatormade.Shesaiditwastoomuchforher.

AM:I’mawfullysorry,sir.Idoapologize.Room908isattheendofthecorridor.It’spossiblethatthenoiseisheardearlyinthemorningwhenallisquiet.

B:Anyhow,I’dliketochangeourroom.

AM:Noproblem,sir.We’llmanageit,butwedon’thaveanyspareroomtoday.Couldyouwaittilltomorrow?TheAmericanPeople-to-peopleEducationDelegationwillbeleavingtomorrowmorning.There’llbesomeroomsforyoutochoosefrom.

B:Allright.Ihopewe’llbeabletoenjoyourstayinaquietsuitetomorroweveningandhaveasoundsleep.

AM:Besure.I’llmakeanoteofthat.Everythingwillbetakencareof.Andofthereisanythingmoreyouneed,pleaseletusknow.

PARTⅡTHEHOUSEKEEPING

DEPARTMENT’客房部服务对话

AbouttheRoomFacilities对于房间设施

Scene:Thefloorattendant(FA)isshowingtheBellowstheamenitiesintheroom.

FA:(Graciously)Mr.andMrs.Bellow,hereisthelightswitch,thetemperatureadjuster,thewardrobeandthemini-bar.Hereisdrinkingwater.Thereisthesocketfortheelectricshaver.HereinHangzhouitis220volt.

Mr.Bellow(B):Oh,it’smuchhigherthanthatintheStates.

Myelectricshaverisoperatedby110V.

FA:Don’tworry,sir.Wehavetransformersonloan.

B:Good,mayIhaveone?

FA:Certainly,Mr.Bellow.I’llbringyouone.Hereisourhotel’sServiceInformationBooklet.Itgivesyouanideaaboutourservicesandfacilities.

B:Wonderful.Thankyou.

FA:Thepanelonthenightstandcontrolsthedifferentdevicesintheroom.Thatdoorleadstothebathroom,andthereisalaundrybagbehindthedoor.Thehotwatersupplyisfrom6a.m.to12p.m.B:Thatsoundsgood.Ifeelliketakingabathtofreshenupafterthetrans-oceanflight.

FA:I’llbringyouatransformerrightaway,Mr.Bellow.IsthereanythingelseIcandoforyoubeforeIleavetheroom?

Mrs.Bellow(M):Youhavemadeusfeelverywelcome.Willyoutellupourtelephonenumber?FA:Theextensionnumberisjustthesameasyourroomnumber.Ifyouneedanything,pleasedial8orpressthebuttonoverthere.

B:Thankyouverymuch.

FA:Youarealwayswelcome.Ihopeyou’llenjoyyourstaywithus.

MakingUptheRoom打扫房间

Scene:Theroomattendant(RA)withatrolleymeetstheBellowsinthecorrior.

RA:Goodmorning,Mr.andMrs.Bellow.MayIcomethrough,please?

Mrs.Bellow(M):Goodmorning.It’salmost11o’clock,andourroomhasn’tbeenmadeupyet.RA:I’msosorry,madam.Iwasjustcomingalongtoyourroom.I’ll