酒店健身俱乐部服务员岗位职责

Roomtohaveagreatstart成的开HealthClubAttendant健身俱乐部服员HotelLevel:

IV

Department:Division店级JobBand:位级

—99

门ReportsTo:属级

务RecreationManager乐经OVERVIEW职位概述

AttendstoallguestswithinHealthClubfacility.满足健俱乐部客人的切需求AtInterContinentalHotels&Resortswewantourgueststofeelspecial,cosmopolitanandInKnowmeansweneedyouto:

Becharmingbybeingapproachable,havingconfidenceandshowingrespect.Stayinthemomentbyunderstandingandanticipatingguests’needs,attentivetakingownershipofgettingdone.Makeitmemorablebybeingknowledgeable,sharingstoriesandshowingyourstyletocreatemomentsthatmakepeoplefeelspecial.在洲酒及假，我们希望宾客感觉风格独特、时尚现代和入洞悉这意味们需要：

亲切、满自信体现尊来展现有力你。理解和测宾客需要、到细心到、具人翁精、把事办好，持注下见多识、分享历、展你的风来创造人感觉别的时，做到令人难。DUTIESANDRESPONSIBILITIES作职责

Provideprompt,efficientandcourteousservicestoguests,membersandvisitors向客人会员和访者提及时、效和礼的服务MaintainHealthClubfacilitiesaccordingsetstandardsoforderandcleanliness按照既次序和洁标准维护健俱乐部施。Reportrepairsandmaintenanceproblemstosupervisor向主管报维修保养问。Familiarizeyourselfwithfacilities,activities,equipment,servicesandpertinentinformationinordertoprovideguestwithaccurateinformation熟悉酒的设施活动、备、服和其它关情况以便向人提供确信息

Beknowledgeableallhotelfacilitiesinordertopromoteandsellthemtoguests熟知酒所有设，以便客人进推销。Ensureguestsamenities,towels,linenandotherguestsneedshavesupply确保充供应客的用品毛巾、草等。Followhotelinrelationtopooltowelissueandretrieval遵守酒关于泳毛巾的放和回的工作序。Liaisewithinter-facingdepartmentssuchasLaundry,HousekeepingandEngineeringtoprovidegreatservice与关联门，如衣房、房部和程部进沟通，向客人供上乘务。Conductactivitiesservicesforguest,membersandregisteredchildrenwhilegivingproperinstructionandsafetyreminders为客人会员和登记的童开展动与服，对其相关说并提醒注意安。Abidebyrulesandregulationsandpoliciesandofhotel遵守酒的各项章制度政策和作程序Conductregularinspectionsofpoolgroundstoensurecleanlinessstandardsaremaintained对游泳进行定视察，确保其到清洁准。Applycorrectchargesguestsandvisitorswhereapplicableforuseofpool,spaandgym,posttoroombillinaccordancewithprocedure就游泳、Spa和体育的使用客人和访者正收费并按照作程序费用计房间帐。Attendscheduledtraining参加排的培训动。Participateactivelyinactivities积极参员工活。Adheretospecifiedhygienepersonalappearancestandards遵守规的卫生个人仪标准。Participateinactivitiesconcerningprotectionofenvironment参加与保相关活动。Ensureonlyqualifiedpersonssuchasin-houseguests,membersandguestswhopaidtheentrancefeeareallowedtouse确保只许符合格的人使用相设施，住店客、会员交付入费的客。ACCOUNTABILITY责任范围Numberofemployeessupervised–管理的员DirectN.A.直接

无IndirectN..A.Pageof4第2页，4页

IC/JD_CustomTemplate/CMHGC/ZH-CN/A4/04.2012

间接

无Metrics–主要绩效标

Completionofassignedtasks完成分给的工的情况DecisionMakingResponsibilities(DecisionRights)–决策职责决策

WithinauthorityasassignedforHotelBandrole酒店级职权范内的事QUALIFICATIONSANDREQUIREMENTS任职要求RequiredSkills–技能要求

Communicationskillsareutilizedsignificantamountoftimeinteractingwithothers;demonstratedabilitytointeractwithcustomers,employeesandthirdpartiesthatreflectshighlyonthehotel,thebrandandtheCompany.拥有在他人交时大多时间所用的沟技能；全代表店，品和公司顾客，工和第方交往的能力AbletoreadandwriteEnglish能够读英语Qualifications–学历

HighSchoolorVocationalCertificateorequivalent高中学或专业书Experience–经历

1yearrelatedexperience,oranequivalentcombinationofeducationexperience.1年相关作经历或与此当的教和相关作经验合的背。Thestatementsinthisjobdescriptionareintendedtodescribetheessentialnatureandlevelofworkbeingperformed.TheynotintendedtobeALLresponsibilitiesqualificationsofthejob.Employee(prin