剑桥国际英语教程UnitPPT通用课件

Canshecallyoulater?HowtoMakeaTelephoneCall(1)AnnouncingIdentityPersonCalling:B.PersonCalled:

Hello,thisis….I’mcallingfrom…Hello,I’m….Hello,thisis….Whoisspeaking?MayIhaveyourname?MayIaskwhoiscalling?Whoisthatspeaking?Ifyouarenotsurewhothespeakeris,youcansay:(2).Askingifsomeoneisin?A.Personcalling:I’dliketospeakto…Can/mayIspeaktoMr.…,Please?Hello,is…available/there?HowtoMakeaTelephoneCallB.PersonCalled

Speaking.ThisisJing.That'sme.HowtoMakeaTelephoneCall

PersonCalledisnotavailable

I’mafraidhe’sinameeting/notin(theoffice)/stillatlunch/notavailableatthemoment.IsanythingIcandoforyou?CanIgivehimamessage?/CanItakeamessage?Sorry,she’sjustgoneout.Wouldyouliketoringbacklater?Wouldyouliketospeaktosomeoneelse?HowtoMakeaTelephoneCall

Askcallertowait

Yes,heis.Onemoment,pleaseHoldon(amoment),please.Letmeseeifhe'shere.Holdtheline,I’llseeifhe’sin/I’llgoandfindout.

I’lljustfindoutifhe'sintheoffice.Hangon.HowtoMakeaTelephoneCallIfthespeakerdialsthewrongnumber,youcansay:CanIspeaktoMrLinMing?

LinMing?I'msorry,butthere'snobodyherebythisname.I’mafraidwehavenoonebythatname.I'mafraidyou'vegotthewrongnumber.I’msorry.ButI’mafraidthatyoumusthave/havedialedthewrongnumber.

HowtoMakeaTelephoneCallIfyoucannothearclearly,youcansay:

I’msorry./Pardonme?Ican’thearyouverywell.Itseemsthatwehaveapoorconnection.ShallIhangupandcallyouback?(3)AskingwhenthepersonwantedwillbeinPersoncalling:B.Personcalled:Whattimedoyouexpectherback?WhattimecouldIreachher?Whenisheexpectedtobeback?Doyouknowwhenhe’sin?Heisnotavailabletillafternoon.He’llbeherein30minutes.He’llbebackaroundtwoo’clock.(ShouldIhavehimcallback?)Youcanringagainonehourlater.Inhalfanhour,Iguess.ButI’msorryIcannottellyouexactly.(4)AskingthetelephonistforhelpA.PersoncalledB.PersoncallingCanyouputmethroughto…?Canyouconnectmewiththereservationoffice,please.CouldIhaveextension432?/extension432,please.Goodmorning,UnitedAirline.UnitedAirline,mayIhelpyou?(5)LeavingamessageA.Personcalling:B.PersoncalledCanIleaveamessage?Couldyouaskhimtocall/ringmeback?Pleasehavehimreturnmycall.Wouldyoumindhavinghimcallmebacksometimetomorrow?CouldyoutellhimIrang?Can/MayItakeamessage?Anymessageforhim?Doyouwanttoleavewords/amessageforhim?ShouldItellhimyou’llcallback,ordoyouwanthimtocallyou?Wouldyouliketoleaveamessage?HowtoMakeaTelephoneCallCallagainorcallbackanothertime:

Couldyoupleasecallagaintomorrow?Wouldyoupossiblycallagaintenminuteslater?I’msorry,Mary.I’mbusynow.CanIcallyoubackinabouthalfanhour?Pleasefeelfreetocallmeagain.Allright.I’llcallagainlater.(6)ConfirmingwhetheryouareunderstoodA.Personcalling:B.Personcalled:Doyouunderstandme,sir?Areyoufollowingme,sir?NO,I’mafraidnot.Yes,Ifollowyou.Wouldyouexplainalittlebitmore?Couldyouputthatinmorespecificterms?Couldyouputthatmoresimply?(7)RingoffA.Personcalling:B.Personcalled:Thanksalot.Good-bye.I’llgetbacktoyousoon.Thanksforcalling.Good-bye.OK.Bye-bye.ExcersizeTelephonist:…company.CanIhelpyou?Caller:Er…____________________,please.Telephonist:MrAnderson.Justonemoment,I’llputyouthrough.Anderson:yes,Anderson,accounts.Caller:oh,er…hello…isthatDrBillAnderson?Anderson:what?No…no,thisisPeterAnderson.You’vegot_________.YouprobablywantDrAndersoninR&D,that’s…um…657.Allright,657.Caller:oh,um…well,_______________throughtheswitchboard,please.Anderson:Huh!well,I’lltry…(thelinegoesdead)Caller:Hello?OralpracticeCalloneofyourclassmatesandaskhimtobringadictionarytomorrowmorning.Supposeyoucan'tcontactthepersonyouwantaskhis/herroomatetotakeamessage.SetthesceneSupposeyouaresecretary.Yourbossisatanimportantmeetingnow.Suddenly,youreceivedaninternationalphonecallfromyourboss'smother.ShesaidthatshewouldarriveinBJtwodayslaterandaskedthebosstopickherupattheairport.RoleplayYouwillattendyourfriend'sbirthdaypartyatnight.Butyourparentsdon'tallowyoutogethomelate.RoleplayA:Whereareyougoing,Lily?B:I’mgoingto.......,Dad.A:Youmustn’tcomehomelate.Youmustbehomeat.......C:Lilyis......yearsold.She’snotababy.Shealwayscomeshomeearly.A:Oh,allright!Butyoumustn’tcomehomeafter......B:Yes,Dad.Thankyou,Mom.C:That’sallright,dear.Goodbye.Enjoyyourself!Roleplay-ComplainingaboutyourhusbandYoualwaysquarrelwithyourhusbandaboutthehousework.Becauseyouaresobusy,butyouhavetolookafterthewholefamilywithouthishelp.Yesterdayheinvitedfourfriendstodinnerbeforeinformingyou.Atthesametime,heisverymessy.A:Maggie,howhavethethingsbeen？B:Oh,muchthesame.MyhusbandandIstillseemtohaveargumentsn.allthetime.A:Whatdoyouquarrel

about?B:Oh,everything.Forexample,whenhegetshome,heexpectsmetorunaroundandgethisdinner.Heneverdoesanythingathome.A:Mmm.B:Andyesterday!Heeveninvitedfourofhisfriendstocomeroundforadrinkanddidn’ttellmebefore.A:Isee.B:Andhe’ssomessy.He’sworsethanakid.Healwaysthrowshisclothesonthefloor.Afterall,I’mnothisservantn.Yousee,that’sthetrouble.Roleplay-RentahouseYoumadeaphonecalltoinquiresthaboutrentingthehouse.Thelandlordintroducedthehouseandprice.Atlastyoumadeadatetolookatthehouse.A:.......Iunderstandyouhavearoomforrent.B:Yes,that’sright.I’vegotjustoneroomstillvacant.It’srathersmall,butI’msureyou’llfindit’sverycomfortable.A:Isee.Andhowmuchdoyouchargeforit?B:Therentisfivethousanddollarsamonth.A:Isee.Itisverynice?B:Oh,yes.Itlooksontothegardenanditfacessouth,soit’sbrightandsunny,too.It’sveryattractive.Wouldyouliketocomeseeitwhenitisconvienttoyou?A:Yes,I’mveryinterested.That’sthekindofroomI’mlookingfor.小赵:早上好,杭州纺织品(Textile)公司.Lisa:早上好,我是ABC公司Lisa.刘军在吗?小赵:恐怕他出差了,要不要留个口信?Lisa:好啊.请你转告他给我回个电话吗?小赵:当然可以?稍等一下,我拿支笔…..,请讲.Lisa:我的名字叫LisaAlicia.小赵:请拼读一下好吗?Lisa:好的.L-i-s-aA-l-i-c-i-a.小赵:丽莎.阿丽丝亚Lisa:我的号码是001—818--8832173小赵:001—818—8832173Lisa:请转告他,我需要一份最新的产品目录(catalogue).小赵:好的.我已记下来了.你需要一份最新的产品目录.Lisa:对,而且告诉他,我想尽快和他谈一下新的定单.

如果可能,请他明天下午给我电话.小赵:好的…还有别的事吗?Lisa:就这些了.谢谢你.再见小赵:再见.OralpracticeDiscussHaveyoueverreceivedaninternationalphonecall?HowdoyoufeelwhenyoufirstmakeaphonecalltoaforeignerinEnglish?DiscussionWhenyouhaveabusinesscall,whatshouldyoupayattentionto?

Makefullpreparationandcommunicatepurposely;Paygreatattentiontoyourattitudeandtone,tryingtobefriendly,gentleandconsiderate;Takecareoftelephoneetiquetteandtrytousepropertelephonelanguage;Taketelephonenotesclearlyanddetailedly;talkbusinessinworkingtimeandneverwhentheyareoffwork.Ifhaveto,showyoursincereapologyinadvance;Takejetlagintoconsideration;DisscusionHowdideachofmisunderstandingshappen?Whatshouldeachofthepeoplehavedoneorsaidtoavoidtheproblemsandmistakes?

•Planyourcallbymakingnotesbeforehand.•Talkslowlyandclearly.•Listencarefullytowhattheotherpersonsays.•Notedownimportantdetails(numbers,spellings,datesandtimes,etc.).•Checkbackthatyouhaveunderstoodimportantdetailscorrectly.•Followupthecallwithafax,e-mailorletter,confirmingthedetails.HowtomakeaninternationalphonecallTelephone:00+countrycode+区号+号码（手机号码）00+44+1337+123456China86America1theUK44Cellphone:主叫国际冠码+被叫国家代码+被叫号码011-86-139......（USAtoChina)00-1-976-325-（ChinatoUSA)中国00，美国011Grammarfocus-subjectandobjectpronounsSubjectsgobeforetheverbObjectsgoaftertheverbGrammarfocus-subjectandobjectpronounsSnapshotWhichactivitiesarealsopopularinyourcountry?DisscusionWhatotheractivitiesarepopularinyourcountry?Whatareyourfavouriteactivities,why?Conversation-I'dloveto!Whataretheytalkingabout?Conversation-I'dloveto!ComprehensionDidJenniferreceiveMichael'soriginalinvitation?Why?Whenwilltheygotomeet?Pronounciation-wanttoandhavetoGrammarFocus-Invitation;verb+toIfyouwanttoinvitesbtodosth,whatshouldyousay?GrammarFocus-Invitation;verb+toWeuseWouldyouliketo....andDoyouwantto.....tomakeinvitationWouldyouliketo....ismoreformalthanDoyouwantto....ExerciseRoleplay-MakeaninvitationYourfriendswenttoBJforthefirsttime.Youwantedtoinvitethemtodinner,butforsomereason,theyrefused.Soyourecommendedtochangeadate.Finally,theyagreed.YourhighschoolclassmateisgoingtohaveaweddingreceptiononSundayafternoons.However,youhavetowork.Excuse,excuseExcuseisareasonfornotdoingsth.Yourexcusecanbetrueorfalse.Itisimpolitetodeclineaninvitationbyjustsaying"no".Topolitelydeclineaninvitation,peopleusuallysay"Iamsorry,but(excuse).Excuse,excuseDoyoueveruseanyexcusesifyoudon'twanttodosomething?Whatareyourthreefavouriteexcuses?PairworkWritedownthreethingsyouwanttodothisweekend.Inviteyourclassmatestodothethings.Youclassmatesrespondwithexcuse.Let'smakeadateImaginethisisanextmonthcalendar.Writetenplansonthecalendar.Let'smakeadateLookatyourcalendar,agreeonadatetodosomethingtogether.DiscussionWheredoyouliketogoinyourcityortownontheLabor'sday?Whichshowsoreventsdoyoulike?ListeningHerearethreemessagesfromtheansweringmachine.Therearesomemistakes,plscorrectthem.Reading

MiamiFlorida-What'sonthissaturday?Newvocabularyjungle:atropicalforestexperience:learnaboutsthfirsthandseats......selloutquickly:peoplebuyalltheticketsforseatsquicklyexotic:unusualandstrangenaturepark:aparkwithalotofplantsandanimalstrick:afunnyactthatentertainspeopleunderthestars:outdoorsatnightseatingisstillavailable:youcanstillgetaseatlatest:newestmulticultural:havemanyculturesjewelry:earrings,necklaces,braceletsandrings稍等

Couldyouholdon,please?能稍等一会吗？Willyouholdtheline,please?Waitamoment,please.请稍等

Heisonanotherlinenow他在接另一个电话让你久等了I’msorrytokeepyouwaiting.

急事It'surgent.CouldIhavehermobilephonenumber?I‘msorrytocallyousolate/early.Ineedtogetincontactwithhimrightnow.

听不清/