民航商务英语

民航商务英语

CivilAviationBusinessEnglishContentUnitOne TelephoneCallsforInformationUnitTwo TelephoneReservationsUnitThree TicketingandFaresUnitFour Check-inProceduresUnitFive SecurityCheckUnitSix FlightDelaysandCancellationsUnitSeven In-flightServiceUnitEight MakingconnectionsUnitNine BaggageServiceUnitTen CustomsInspectionUnitEleven LeavingAirportsUnitTwelve AirlineInterviewsStructure

Step1:PassageAnalysisStep2:DialoguesStep3:ListeningComprehensionsStep4:WritingPractice重点练习UnitOneTelephoneCallsforInformationStep1:PassageAnalysisAirlinepassengerserviceagentsqualificationAirlinepassengerserviceagentsdutyPropertermsSummarizethemainideaAirlinesintroductionStep2:Dialogues

CheckflightinformationBaggageinformationClubmember/MembershipStep3:ListeningStep4:WritingUnitTwoTelephoneReservationsStep1:PassageAnalysisReservationinformationFlightscheduleFlightinformationSummarizethemainideaTelephoneetiquetteStep2:Dialogues

MakeareservationChangereservationinformationConfirmreservationinformationStep3:ListeningStep4:WritingUnitThree TicketingandFaresStep1:PassageAnalysisAirlineticketagentsqualificationAirlineticketagentsdutyPropertermsSummarizethemainideaOpenticketStep2:Dialogues

Round-tripticketLow-fareticketRefundticketStep3:ListeningStep4:WritingUnitFour Check-inProceduresStep1:PassageAnalysisCheck-inproceduresBardingpassinformationPropertermsSummarizethemainideaSpecialpassengersStep2:Dialogues

SeatpreferenceCheckedbaggageSelf-servicecheck-inkioskStep3:ListeningStep4:WritingUnitFiveSecurityCheckStep1:PassageAnalysisSecuritycheckregulationsSecuritycheckagentsdutyPropertermsSummarizethemainideaHijackingStep2:Dialogues

DangerousgoodsProhibiteditemsX-raycheckStep3:ListeningStep4:WritingUnitSixFlightDelaysandCancellationsStep1:PassageAnalysisCommonreasonsforflightdelaysCompensationforpassengersPropertermsSummarizethemainideaAirrageStep2:Dialogues

MealcompensationAccommodationcompensationCancelflightStep3:ListeningStep4:WritingUnitSeven In-flightServiceStep1:PassageAnalysisIn-flightserviceprocedureFlightattendantdutyPropertermsSummarizethemainideaServiceinFirstClassStep2:Dialogues

In-flightmealanddrinkserviceIn-flightentertainmentserviceIn-flightfirstaidserviceStep3:ListeningStep4:WritingUnitEight MakingconnectionsStep1:PassageAnalysisConnectionflightTransitpassengerPropertermsSummarizethemainideaConnectionflightandcontinuingflightStep2:Dialogues

MissaconnectionChangeaconnectionMakeaconnectionStep3:ListeningStep4:WritingUnitNine BaggageServiceStep1:PassageAnalysisCabinbaggageCheckedbaggagePropertermsSummarizethemainideaTransitpassengerbaggageStep2:Dialogues

OverweightbaggageBrokenbaggageLostbaggageStep3:ListeningStep4:WritingUnitTen CustomsInspectionStep1:PassageAnalysisCustomregulationDeclarationPropertermsSummarizethemainideaCustoms,QuarantineandImmigrationStep2:Dialogues

RedchannelGreenchannelExceedallowancedutyStep3:ListeningStep4:WritingUnitEleven LeavingAirportsStep1:PassageAnalysisAirportfacilityAirporttransportationPropertermsSummarizethemainideaHomedeliveryStep2:DialoguesCarrentingBaggageclaimCoach/limousineStep3:ListeningStep4:WritingUnitTwelve AirlineInterviewsStep1:PassageAnalysisAirlineagentsqualificationsApplicationformPropertermsSummarizethemainideaInterviewSkillsStep2:Dialogues

Interview—EnglishlevelInterview—hobbiesInterview—basecitypreferenceStep3:ListeningStep4:Writing教材内容比较丰富，但每部分涉及内容比较基础。教学过程中需补充额外资料。本教材内容主要侧重听说练习，尤其是口语表述部分练习丰富。教师可在课上进行大量口语练习来巩固所学知识。本教材专业性较强，专业词汇的讲解不能仅局限字面翻译，应结合实际帮助学生理解。相关内容，授课教师平时需做较大工作量的收集材料备课使用。教材使用建议

每个航班都有航班号。我国国内航班号的编排是由航空公司的两字代码加4位数字组成，航空公司代码由民航总局规定公布。例如CA代表“中国国际航空公司”、CZ代表“中国南方航空公司”、MU代表“中国东方航空公司”、SU代表“四川航空公司”、FM代表“上海航空公司”、HU代表“海南航空公司”、MF代表“厦门航空公司”、ZH代表“深圳航空公司”、SC代表“山东航空公司”。后面四位数字的第一位代表航空公司的基地所在地区，第二位代表航班基地外终点所在地区，其中数字1代表华北、2为西北、3为华南、4为西南、5为华东、6为东北、8为厦门、9为新疆，第三、第四位表示航班的序号，单数表示由基地出发向外飞的航班，双数表示飞回基地的回程航班。国际航班号的编排，是由航空公司代码加3位数字组成。第一位数字表示航空公司，后两位为航班序号，与国内航班号相同的是单数为去程，双数为回程。UnitOneTelephoneCallsforInformationAasinApple NasinNancyBasinBoy OasinOceanCasinCharley PasinPeterDasinDavid QasinQueenEasinEdward RasinRobertFasinFrank SasinSamGasinGeorge TasinTomHasinHenry UasinUncleIasinIndia VasinVictorJasinJohn WasinWilliamKasinKing XasinX-rayLasinLarry YasinYellowMasinMary ZasinZebra在旅客电话定座中，英语姓名容易听错，为了正确地记录旅客的姓名，旅客报了姓名后，定座员依次读出姓名的一个字母后，再读出字首是该字母的一个英文词，以便核对无误。通常的读法UnitTwoTelephoneReservationsTermsinvolvedinflight-ticket-purchasingAskingforinformationMakingareservationConfirmingareservationCancelingareservationPurchasingaticketFlightticketreservationRound-tripticketInternationalflightticketDomesticflightticketRegularflightChangingareservationTimeofdepartureReschedulingone’sticketMissingone’sflightPayingfortherefundRefundingone’sticketOne/single-wayticketTicketofficeFlightnumberFirstclassBusinessClassEconomyClassHavingadiscountonaroundtripPuttingsomeoneonthewaitinglistAroundtripticketwithreturnopenBookingaconnectingflightPickinguptickets您要托运几件行李？Howmanypiecesofbaggageareyougoingtocheck-in?

请把您的行李一件件地放到传送带上。

Pleaseputyourbagsonthebeltonebyone.您的行李中有易碎物品或贵重物品吗？Isthereanythingfragileorvaluableinyourbaggage?您有两件行李托运到XX，这是您的行李领取凭证．Youchecked-intwopiecesofbaggagetoXX,hereareyourbaggageclaimtags.UnitFour Check-inProcedures我会在您的箱子上贴上一张易碎牌，提醒搬运人员小心处理Iwillputafragilelabelonyourboxsothattheporterwillhandleitwithmorecare.您的手提行李太大了，为了您的方便和飞行安全，请托运这件行李．Yourhandbaggageistoobig.pleasecheckitinforyourconvenienceandflightsafety.由于您乘坐的是经济舱，您有２０公斤的免费免费行李额。Theeconomyclass’sfreebaggageallowanceis20kilos.我们可以再多给您５公斤的免费行李额．Wecanofferyouanextraallowanceof5kilogramsfreebaggage.逾重行李费按经济舱全票价的１.５％计算．Theexcessbaggagefeeperkilois1.5%oftheeconomynormalfare.从上海到香港的逾重行李费是每公斤３０元人民币，１０公斤的逾重行李费是３００元．TheexcessbaggagefeefromshanghaitoHongKongis30yuanperkilo,soitis300yuanfor10kilos.请到那边的票台去付超重费后回来领取您的登机牌，谢谢．Pleasepayforyourexcessbaggageatthecounteroverthere,andthenpleasecometogetyourboardingpass.Thankyou.UnitFiveSecurityCheckThingslikemobilephoneandcoinsarenotallowedinthepacket.Ifyouhave,pleasetakeitoutforchecking.certificateofretiredarmyofficersandmilitarystaffcertificatethetraveldocumentsofHongKongandMacaoresidentsandTaiwancompatriotsforeignvisitorpassporttravelcertificateanddiplomatcardthestudentcardhouseholdregisterorcertificate军、警退休证港、澳、台旅行证件游客护照旅行证件和外交官卡学生证户口BaggagescreenerTimGishputscheckedbagsonthebeltofanx-raymachineatBaltimore-WashingtonInternationalAirport.

Checkingisdone.Youmaycollectallyourbelongings.Pleasetakeallyourbelongingswithyouwhenyougetoffthe...

Nowyoucanpickupyourbelongings.

allgoodsinliquidstate

solid

gaseousstate液态固态气态经济舱免费托运行李规定

持成人或儿童客票的旅客免费行李额为经济舱两件行李，每件行李的重量限额为23千克，每件行李的三边之和不得超过158厘米；持婴儿客票的旅客免费行李额为一件行李，但三边之和不得超过115厘米，另可免费托运一辆折叠式婴儿车或摇篮。如客舱空间允许，在征得乘务长同意后可带入客舱。FreecheckedbaggagerequirementsforEconom