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DHL’sGlobalCompetencyMenu
GenericDescriptions
GlobalHRDevelopmentBusiness
AnalysisBusinessAcumenCrossBorderThinkingCustomerOrientationDecisionMakingInnovationLeveragingDiversityMarketFocusNegotiation
OrganizationalInfluencePlanning&organizingResultsOrientationLeadership
BuildingandLeadingTeamsChangeManagementConstructiveChallengeDevelopingPeopleHoldingPeopleAccountableShapingDirectionTeamworkPersonal
AccountabilityAdaptabilityAttentiontoDetailBuildingandManagingPartnershipsCommitmenttoExcelCommunicationConceptualThinkingConcernforPeopleInfluencingInitiativeLearningOrientationPersonalImpactSelfManagementDHL’sGlobalCompetencyMenu-clusteroverview1.Accountability
Actsresponsibly.Canbecountedontokeepcommitments.Complieswiththeintentofpolicies,proceduresandagreements.Buildsothers'trustinownprofessionalism,integrity,expertiseandabilitytogetresults.2.Adaptability
Respondspositivelytochange.Maintainseffectivenesswhenconfrontedwithnewworksituationsortheuncertaintyandambiguitythatcomewithchange.Isopentonewideas,assignmentsandapproaches.3.Analysis
Breaksdownaproblem,situationorprocessintoitscomponentparts,separatesthemainissuesfromside-issues,understandsthenatureofpartsandtheirrelationshiptooneanother.Seeksoutandcriticallyevaluatesbothnumericalandnarrativeinformation.Drawsaccurateconclusions.4.AttentiontoDetail
Isthoroughandcompleteinperformingallaspectsofthejob.Staysfocusedonthedetailsofthejob,nomatterhowsmall.Checksandmonitorsworktoensureaccuracy.
5.Building&LeadingTeams
Knowsthetalentneedsoftheteam.Attractsanddevelopsthepeoplewhocanmeetthoseneeds.Encourageseffectivecooperationamongteammembersandbetweenteams.Inspiresteamspiritandthecommitmenttoachievehighstandardsofperformance.OverviewCompetencies–Definitions6.BuildingandManagingPartnerships
Usesinterpersonalstylestocreateandsustaineffectiverelationshipswithbusinesspartners(e.g.,suppliers,jointventurepartners,industrygroups,competitors,governments,unions)andcolleagues.Isopentoapproachesthatmeetmutualgoals.7.BusinessAcumen
Understandsbusinessprinciplesandlanguage,includingthefundamentalsoffinanceandprofitability.UsesthisunderstandingtoachieveresultsandtoincreasetheperformanceandprofitabilityofDHL.8.ChangeManagement
Acceleratescompletionoforganizationalchangebygeneratingemployeecommitmentandbyusingchangemodels,processesandmethodseffectively.Communicateseffectivelytoensurechangesarefullyimplementedandsustained,achievingtheintendedbusinessresults.
9.CommitmenttoExcel
Challengesselfandotherstoexceedstandardsandachieveextraordinaryresults,strivingforbestinclass.Isnoteasilydeterredwhenobstaclesordelaysareencountered.10.Communication
Providesbothverbalandwritteninformationinatimely,clearandconcisemanner.Expressesideaseffectively,adjustingstyle,toolsandmodetotheneedsofothers.Listensattentively,andsummarizesorasksquestions,whenneeded,toclarifyinformation.11.ConceptualThinking
Gainsanoverallunderstandingofproblemsorsituationsbylinkinginformationorapplyingtheoreticalframeworks.Identifiespatternsandconnectionsbetweensituations.Seessituationsasbothcompletesystemsandinterdependentcomponentparts.12.ConcernforPeople
Relateswellwithpeoplefromawidevarietyofbackgrounds.Isawareoftheexpressedneedsandperceptionsofothersandadeptatpickingupcluestotheirunexpressedthoughtsandfeelings.Usesthisinformationtobuildrelationships.Showsrecognition,concern,respect,fairnessandopennessinpersonalcontact.13.ConstructiveChallenge
Contributestoanenvironmentwherepeopleatalllevelsstandupfortheirideasandwherethestatusquocanalwaysbechallengedforthebetter.14.CrossBorderThinking
Hasaholisticmindsetandstaysabreastofimportanttrendsthatmayeffectofcompetitivenessasagroup.Managesthebusiness,givingprioritytotheinternationalpositionofDHL.15.CustomerOrientation
Isfocusedonidentifyingandunderstandingeachcustomer'sneed.Expressesandactsondesiretoassistcustomersinanefficientandfriendlymanner.OverviewCompetencies–Definitions16.DecisionMaking
Makestimelyandappropriatechoicesbasedonaccurateanalysisandexperience.Usessoundjudgmenteveninconditionsofuncertainty.Anticipatesimpactofdecisionsandplanshowtomanagerisk.17.DevelopingPeople
Facilitatesthedevelopmentofothersthroughpersonalinvolvementincoaching,mentoringandsponsorship.Createsanenvironmentthatencourages
learning,growthanddevelopmenttoimproveDHL'scapabilitytoachievethestrategicvision.18.HoldingPeopleAccountable
Monitorsandreviewsperformance,providingsupportandguidancetoensuresuccess.Enforcesqualitystandardsandagreedcommitments,addressingperformanceproblemsinatimely,tactful,butdirectmanner.19.Influencing
Persuadesothersofthevalueofanapproachoridea.Gainscommitmentandsupportandgetsotherstowillinglytakeaction.20.Initiative
Hasabiasfortakingaction,makingdecisionsandproactivelyseekingopportunitiesbyconsideringbothcurrentandfuturepossibilities.Isselfstarting.21.Innovation
Generatescreativeideasandfreshapproachestoproblems.Isresourceful.Isopentonewideasandwilltrydifferentapproachestoimprovement.27.Planning&Organizing
Setsclearandrealisticgoalsandobjectives.Establishesacourseofactionandasequenceofstepstoensurethatactivitiesandobjectivesareefficientlyachieved.
Isstructuredwithgoodpersonalorganization.Schedulestimeeffectivelyandusesefficientworkmethodsandtools.28.ProfessionalImpact
Makesanimmediateandlonglastingpositiveimpressiononothers.Haspresenceandcomesacrosswithcredibility.
Showsconfidenceinselfandothers.29.ResultsOrientation
Continuallyseekstoaccomplishcriticaltaskswithmeasurableresults.
Overcomesobstaclesandmakesadjustmentstoachieveresults.Focusesselfandotherstoachievetargetsalignedwithbusinessgoals.30.ShapingDirection
Developsandcommunicatesstrategiesandgoalsthatachievecompetitiveadvantage.Demonstratesaclearunderstandingoftheorganization'sstrengths,weaknesses,opportunitiesandthreats.
31.SelfManagement
Remainscalm,objectiveandcontrolledinrespondingtourgentordemandingsituations.Maintainseffectiveperformanceunderpressure.Stayspositive.32.Teamwork
Workscooperativelywithotherstoachievetargetsandobjectives.Accomplishesowntasksinsupportofteamgoalsandactivelyofferstohelpcolleagues.Supportsgroupdecisions.22.LearningOrientation
Promotesanenvironmentwherelearningoccursbothformachievementsandsetbacks,frominternalandexternalbestpracticesaswellasfromeachindividualemployee.Takesresponsibilityforsharingknowledgeandinsightswithothersintheorganization.23.LeveragingDiversity
Optimizestheuniquecontributioninherentintheculture,ethnicity,gender,ageofothers.Seeksopportunitiestolearntocommunicateandinteracteffectivelywithpeoplefromothercultures,geographiesandorganizations.24.MarketFocus
Keepsabreastofcustomerneedsandcurrentmarkettrendsandissues.IdentifieshowDHLcancapitalizeonmarketactivitytoincreaserevenueandimproveprofitability.25.Negotiation
Exploresinterestsandalternativestoreachresultsthatgainthesupportandacceptanceofallparties,forthebestinterestofDHL.Winsconcessionswithoutdamagingrelationships.26.OrganizationalInfluence
UsesanunderstandingofboththeformalandinformalstructureofDHLandotherorganizationstoaccomplishimportantbusinessobjectives.Navigateseffectivelythroughthehierarchyandcultureofanorganization.Knowswhothedecision-makersandinfluencersareandalsoconsiderstheirinterestswhenplanningapproach.AnalysisBusinessAcumenCrossBorderThinkingCustomerOrientationDecisionMakingInnovationLeveragingDiversityMarketFocusNegotiationOrganizationalInfluencePlanning&organizingResultsOrientation
Cluster:BusinessCompetenciesCompetency:Analysis
Cluster:BusinessPositiveBehavioursBreaksdownaproblem,situationorprocessintoitscomponentparts.Separatesmainissuesfromside-issues.Identifiesrelationshipsandlinksacrosspartsofaproblemorsituation.Looksandintegratesinformationfromdifferentperspectivestodrawlogicalconclusions.Identifiesfundamentalcauseorcausesoftheissue.Seeksoutandcriticallyevaluatesbothnumericalandnarrativeinformation.Interpretsperformanceinformationcorrectly;concludeswhichfactorsimpactDHL'sbusinessposition.Exploresandanalyzesdataorasituationthoroughly,thinkingthroughimplications,nuancesandconsequences.Organizes,sequences,andanalyzesextremelycomplexinterdependentsystemsorsituations.Isabletointerpretdatatobusinesstrendandidentifyappropriatesolutions.NegativeBehavioursFailstoexamineallthedata.Overlooksimportantinformationwhenidentifyingsolutionsorplans.Failstoexploreallsourcesofinformation.Failstoaskquestionstoclarifyownunderstandingofdata.Failstointegrateinformationfromdifferentsources.Takesactionwithsuperficialunderstandingoftheproblem.Definition:
Breaksdownaproblem,situationorprocessintoitscomponentparts,separatesthemainissuesfromside-issues,understandsthenatureofpartsandtheirrelationshiptooneanother.Seeksoutandcriticallyevaluatesbothnumericalandnarrativeinformation.Drawsaccurateconclusions.Competency:BusinessAcumen
Cluster:BusinessPositiveBehavioursSetsprioritiesandmakesdecisionsbasedonpotentialprofit,returnoninvestmentandcost-benefitanalysis.Generatesqualityrevenuegrowth.Buildsastrongbusinesscasetosupportdecisions/actions.Identifiesopportunitiestoincreasesalesorrevenue.RaisesDPWN’sprofilethroughnewbusinessinitiatives.SelectsbusinessinitiativesthatfitwithintheDPWNstrategicframework.Monitorsreportsandworkstowardunderstandingandeliminatinglowmarginorunprofitablebusiness.Asksforandusesananalysisofcostsandbenefitswhenassessingoptions.Displaysagoodunderstandingofthecostandprofitparametersofourbusiness.Isawareofmajorsourcesofday-to-daycostsandactivelymanagesthem–managesbudgetinacosteffectiveway.
Buildsbusinessacumenoftheteam.NegativeBehavioursAllowscostissuestobealowpriority.Showslittleconcernforoverallprofitability.Failstoprovideastrongbusinesscaseandsupportactions.Adoptsaninternalperspectivetosolvingproblems,adoptingreactiveapproachtoexternalinfluences.Appliesownpersonalorthatoifthefunctionagendabeforethatofthebusiness.Willpushforideas/actionsnotallignedtostrategicpriority.Excessivelyreliesonshorttermperspective.Definition:
Understandsbusinessprinciplesandlanguage,includingthefundamentalsoffinanceandprofitability.UsesthisunderstandingtoachieveresultsandtoincreasetheperformanceandprofitabilityofDHL.Competency:CrossBoarderThinking
Cluster:BusinessPositiveBehavioursTakesculturalaspectsintoconsiderationwhenmeetingwithotherculturesandorganizationsandactsaccordingly.Adjustsbusinessbehaviours/methodstoreflectculturalnorms.Iscurrentwithimportantinternationaltrade,economic,social,technologicalandpoliticaltrendsthatmayaffectDPWN’scompetitiveness.TranslatesandintegratesglobaltrendsintoDPWNstrategicplansataglobal,regionalandlocallevel.Seeksouttheapproachesofotherunits/regionsbeforemovingforwardonmajorinitiatives.Identifiestheoptimumopportunitiesforconsistencyandharmonizationofprocessesbetweenunits,regionsandcountries.Makesdecisionsbasedonglobalratherthanregionalpriorities.NegativeBehavioursUnfamiliarwithpolitical/economicconditionsbeyoundowncountry.Hasdifficultyintranslatingglobalstrategiesintounit/regional/functionalplans.Adjustsbehaviourincorrectlywheninadifferentculture.Losesglobalfocuswhenfacedwithlocalchallenges.Oversimplifiestobringclosure.Failstoseekotherunit/regions’approachesbeforemovingforwardonmajorinitiatives.Definition:
Hasaholisticmindsetandstaysabreastofimportanttrendsthatmayeffectofcompetitivenessasagroup.Managesthebusiness,givingprioritytotheinternationalpositionofDHL.Competency:CustomerOrientation
Cluster:BusinessPositiveBehavioursSeeksinformationaboutunderlyingneedsofcustomer.Listenstoandempathizeswithcustomerneeds.Understandscustomer’sbusinessenvironment.Remainsprofessionalandhelpfulwheninterfacingwithcustomers.ReflectsDHL‘sbrandvalueswheninterfacingwithcustomers.Takesresponsibilityforcorrectingcustomerproblemspromptlyandundefensively.Followsthroughoncustomerinquiries,requestsandcomplaints.Anticipatescustomerneedsandidentifiesimprovementstobettermeetcustomerneeds.Proactivelyseekswaystoexceedcustomerexpectations.Seekswaytoaddvaluetothecustomerrelationship.Championsfulfilmentofcustomerneedsandovercomesinternalobstaclestoimproveservicelevels.Isatrustedadvisortothecustomerandisincludedinstrategic-leveldiscussionstoenhancecustomer’sownoffering.Partnerswithcustomertodevelopnewsupplierrelationshipmodel.NegativeBehavioursToleratespoorcustomerservicewithouttakingaction.Leavesotherstoaddresscustomerneedswithoutprovidingsupport.Waitsfortheinternalorexternalcustomertomakecontactwhenaproblemorquestionarises.Doesnotquestionsufficientlytounderstandcustomerneeds.Doesnotseekwin-winsolutions.Adoptsanunhelpful/unprofessionalmannerwhendealingwithcustomers.Failstounderstandthecustomersenvironmentandchallenges.Failstoseekperiodiccustomerfeedbackandneeds.Definition:
Isfocusedonidentifyingandunderstandingeachcustomer'sneed.Expressesandactsondesiretoassistcustomersinanefficientandfriendlymanner.Competency:DecisionMaking
Cluster:BusinessPositiveBehavioursExploresoptionsandalternatives.Makesdecisionsthataretimely,evaluatestheneedformoretimeorinformationrelativetothecostofadelay.Balancesmultiplefactors(e.g.customersatisfaction,profitability,organizationalcapability,employeeneeds,etc.)whenmakingdecisions.Involvestheappropriatepeopleinthedecision-makingprocess.Usesastyleofdecisionmakingthatisappropriatetothecircumstance.Articulatesthereasoningbehindchoicesmade.Makeslogicalassumptionsintheabsenceofknownfacts.Evaluatestherisksandbenefitsofvariousoptionsbeforemakingachoice.Ispreparedtotakecalculatedrisks.Makesdecisionsusingfactsandanalysis.NegativeBehavioursTakesactionwithoutconsideringtheconsequences.Letsemotionsgetinthewayofgoodbusinessdecisions.Failstoexamineallthedata.Overlooksimportantinformationwhenidentifyingsolutionsorplans.Notdisciplinedtoaskothersforinputorideas.Jumpstosolutionswithoutanalyzingalloptions.Isindecisiveoncomplexissues.Definition:
Makestimelyandappropriatechoicesbasedonaccurateanalysisandexperience.Usessoundjudgmenteveninconditionsofuncertainty.Anticipatesimpactofdecisionsandplanshowtomanagerisk.Competency:Innovation
Cluster:BusinessPositiveBehavioursIntroducesfreshinsights,applyingexistingornewknowledge.Triesnewapproaches;isnottieddownbyexistingwaysofdoingthings.Comesupwithwaystoimprovesystemsorprocesses.Generatesnumerousoptionsbeforeevaluatingandrecommendingonemethodorsolution.Developsscenariosthatareunpredictable.
IdentifiesandimplementsnewwaystopromoteDHLbusiness.Devisesalternativemethodstoaccomplishtasksintimesofcrisis.Exploresnontraditionalmethodsbyseeking
ideas
fromoutsidethecompanyorindustry.Bringsinorcreatesnewsolutionsormethodstoexistingproblemswhichhaveasignificantimpactonthebusiness.NegativeBehavioursTendstoraiseblocks/barriersbeforeseeingopportunitiesandsolutions.Failstogenerateideastoimprove.Repeatsthetiredandproven.
Lackslateralthinking,doesnotthinkoutsidebox.Isnotopentonewlearning-needstobeconvinced.Failstoexplorenewideas/solutions.Reliesonpastexperience/knowledgewhichisnolongerrelevant.Definition:
Generatescreativeideasandfreshapproachestoproblems.Isresourceful.Isopentonewideasandwilltrydifferentapproachestoimprovement.Competency:MarketFocus
Cluster:BusinessPositiveBehavioursContactskeycustomersonaregularbasis,stayinginformedabouttheirgoalsandbusinesschallenges.IdentifieshowDHLcanhelpcustomersimprovetheircompetitiveposition.UnderstandsandcanexplaintoothershowDHLdefinesthemarket.iscurrentabouthowcompetitorsareoperatinginthemarket.PositionsDHLpositivelyagainstthecompetition.Monitorsmarkettrendsbyreadingtradejournals,businesspublicationsandkeepingincontactwithindustrypersonnel.Analyzesmarketinformationtoevaluateaccountopportunities.Reactsquicklytochangingexternal/marketsituations.Keepscurrentwithproductknowledgeandunderstandstheirstrengthsagainstthecompetition.NegativeBehavioursMinimisescontactwithcustomers.Failstopre-emptfutureopportunities/threatsfromthemarket.Definesmarketsandcompetitiontoonarrowly.
Makesassumptionsaboutthemarket.Failstouseavailabletoolsanddata.Usesdatedandirrelevantmarketinformationinmakingdecisions.Definition:
Keepsabreastofcustomerneedsandcurrentmarkettrendsandissues.IdentifieshowDHLcancapitalizeonmarketactivitytoincreaserevenueandimproveprofitability.Competency:LeveragingDiversity
Cluster:BusinessPositiveBehavioursConsidersandappreciatesculturalviewpoints.Researchesintounfamiliarculturespriortoworkingwithpeople.Isabletounderstandandrespondinaculturallyacceptablemanner.Respondsinaculturallyacceptablemanner.Adaptstolocalculture.Showstoleranceofdifferingviewpoints.Recognisesdiversityasasourceofstrengthanddemonstratesrespect.Takestimetounderstandhowownculturecancomeacrosstootherpeople.Findswaystothosethoseinaminorityorwithanotabledifferencetofeelcomfortable.Helpsothersappreciatedifferentcultuiralpointsofview.NegativeBehavioursCannotvaryperspectivefromthatofownculture.Makescomments/jokesthatmakesothersfeeluncomfortableduetotheirdifference.Makesassumptionsbasedonone’sownculturalperspective.Doesnottaketimetounderstandthedifferencesofothercultures.Discriminatesintheselectionandpromotionofpeople,basedonpersonalpreferencesratherthanconsiderationtoindividualcompetenceanddiversity.Buildsteamsfromsimilarcultures,genderandage.Definition:
Optimizestheuniquecontributioninherentintheculture,ethnicity,gender,age,etc.ofothers.Seeksopportunitiestolearntocommunicateandinteracteffectivelywithpeoplefromothercultures,geographiesandorganizations.Competency:OrganizationalInfluence
Cluster:BusinessPositiveBehavioursRecognizesandusestheformalstructureorhierarchyoftheorganization.Usesinformalstructuresandkeyindividualsassourcesofinformationandinfluence.Presentsselfasan"insider"(e.g.,usesDHLlanguageanddemonstratesanunderstandingofDHL'sbusinessandoperations).Plansanapproachthatconsidersthepowerrelationshipswithintheorganization.Recognizesunspokenorganizationalconstraints–whatisandisnotpossibleatcertaintimesorincertainpositions.Makesuseofon-goingpowerandpoliticalrelationshipswithintheorganization(alliances,rivalries).Addressesorganizationalproblemsfrommorethanoneperspective.NegativeBehavioursSticksrigidlytoformalprocesses.Showspoortimingwhenintroducingnewideas.FailstounderstandDHL’sbusinessanduseDHLLanguage.Usespoliticalapproachtopursuepersonalorhiddenagendas.Ignoresimpactofactionsonotherpartsofthebusiness.Speaksdisparaginglyofotherorganizationalunits.Definition:
UsesanunderstandingofboththeformalandinformalstructureofDHLandotherorganizationstoaccomplishimportantbusinessobjectives.Navigateseffectivelythroughthehierarchyandcultureofanorganization.Knowswhothedecision-makersandinfluencersareandalsoconsiderstheirinterestswhenplanninganapproach.
Competency:Negotiation
Cluster:BusinessPositiveBehavioursEntersintonegotiationswiththeappropriatedecision-maker.Probestouncovertheotherparty'sinterests.Presentsownpositiondiplomatically.Explainshowtheproposedpositionisgoodfortheotherparty.Addressesobjectionseffectively.Navigatesthegiveandtaketoachieveagreementwithoutexcessivecompromise.Identifiesseveralalternativepositionsandexploresthesewiththeotherpartytoreachwin-winsolutions.Leavesallnegotiationsonapositive,professionaltone.NegativeBehavioursFocusesonownagendaonly.Seeksconfrontation.Presentspoorlyformedargumentswhichareunsupportedbyfactsandsolidreasoning.Losesrapportandresolvewhenfacedwithresistance.Failstoadaptapproachwhenpersistenceisunhelpful.Handlesobjections/disagreementsinsensitively.Avoids
handlingobjections.Definition:
Exploresinterestsandalternativestoreachresultsthatgainthesupportandacceptanceofallparties,forthebestinterestofDHL.Winsconcessionswithoutdamagingrelationships.
Competency:Planning&Organizing
Cluster:BusinessPositiveBehavioursSchedulestimeeffectivelyandusesefficientworkmethodsandtools.SetsclearobjectivesandSMARTgoals.Developseffectiveprocessesandsystems.Prioritizesworksothatthemostimportantworkgetsdone.Forecaststhetasks,processes,resourcesandtimeneededtoaccomplishagoal.Organizesandallocatesresourcestoimplementplanseffectively.Coordinatesactivitieswithotherfunctions.Monitorsprogressandrevisesplansasneeded.Followsupwithotherstoensurecompletionofassignedtasks.Keepsplansflexible;adjustsworkassignmentsorschedulestomeetchangingpriorities.Developsandputsintoplacecontingencyplans.NegativeBehavioursFailstomanageowntimeeffectively.Hasdifficultystayingfocusedonendresults.Failstofollowupwithothers.Getsboggeddownwithdetailsandfindsitdifficulttorecognisepriorities.Becomesinflexibletochangeonceplansareestablished.Allowsthebusinesstodevelopwithoutanycontrols.Failstoidentifyrisks.Failstoevaluateidentifiedrisks.Failstoputcontingenciesinplace.Failstocommunicateplans.Missesdeadlines.Failstodevelopaplan.Failstosecureresourcestoworktheplan.Definition:
Setsclearandrealisticgoalsandobjectives.Establishesacourseofactionandasequenceofstepstoensurethatactivitiesandobjectivesareefficientlyachieved.
Isstructuredwithgoodpersonalorganization.Schedulestimeeffectivelyandusesefficientworkmethodsandtools.Competency:Resultsorientation
Cluster:BusinessPositiveBehavioursStrivestoreachthegoalsdespiteobstacles,setbacks,oruncertainty.Drivesissuestoclosure;makesthingshappen.Setsownorteamgoalswithrelevantmetricsthatgobeyondnormalexpectationstowardnew,stretching,orchallenging-but-achievablegoalsortargets.Identifiesopportunitiestoexceedgoalsandworkstowardthem,evenunderadversecircumstances.Implements”worldclass”andleading-edgestandards.Createsandimplementsaworld-classbestpracticethatisadoptedbyothers.Advocatesanddrivesrelenthlessrenewaltoensuretheorganizationremainsattheforefront.Setstargetsthatwillbringoptimumfinancialresultsforthegroup,notjustownunit.NegativeBehavioursSetsminimumstandards.Acceptsandworkswithonlythestatusquo.Acceptsmediocreperformance.Doesnotcareaboutgettingthejobdoneordoingitwell.Activelyresistsimprovements.Doesnotactivelyworkonassignedrolesandtasks;doesnotworktocompletetasks;doesnotexpressadesiretodothetaskwellorright.Excessivelyfocusesonprocessatthecostofresults.Stressestheshorttermresultsattheexpenseoflongertermresults.Islasttouseorinstallimportanttechnology.Doesnotfocusonandworkstowardsspecificgoals,suchasplannedtargets.
Definition:
Continuallyseekstoaccomplishcriticaltaskswithmeasurableresults.
Overcomesobstaclesandmakesadjustmentstoachieveresults.Focusesselfandotherstoachievetargetsalignedwithbusinessgoals.BuildingandLeadingTeamsChangeManagementConstructiveChallengeDevelopingPeopleHoldingPeopleAccountableShapingDirectionTeamwork
Cluster:LeadershipCompetenciesCompetency:BuildingandLeadingTeams
Cluster:LeadershipPositiveBehavioursMaintainsarecruitmentstrategytomeetthetalentneedsoftheteam.Buildstheteamwithpeopleofdifferent,butcomplementary,skillsandexpertise.Changesteamstructureormembershipwhenneededtoimproveteamperformance.Drawsthegrouptogether,keepstheteaminformedandalignedtoorganizationalgoals.Promotesthesharingofideasbetweenteammembers.Identifiesandworkstoresolveconflictwithintheteam.Takescareofthegroup,protectsitsreputationandobtainsneededresources.Regularlychecksprogressofkeyinitiativeswithintheteam.Ensuresgrouptasksarecompleted.Celebratesteamaccomplishments.Generatesexcitement,enthusiasmandcommitmenttothegroupmission.Providestheresources,coaching,experiencesandothersupportneededtorealizethefullpotentialofteammembers.Providesspecificfeedbackonemployees'strengthsandweaknessesonanongoingbasis.Usesappropriatestrategiestoensureteamworkamonggeographicallydispersedteammembers.NegativeBehavioursContributetouncertaintybynotcommunicatingtheoverallvisionandstrategytotheteam.Avoidsconfrontingdevelopment/performanceissues.Failstodeleg
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