【公开课课件】投诉信公开课：A Letter of Complaint

Module8Unit23ConflictCommunicationWorkshopALetterofComplaintTourdeFranceLanceArmstrongAsituationaldialogueaboutaTourdeFranceexercisebikeAfter-saleServiceW:Goodafternoon.TourDeFranceexercisebikeafter-saleservice.CanIhelpyou?M:

Yes.Iwouldlikeyoueithertoreplacethebikeortogivebackmymoney.W:What’swrongwiththebike?M:

Well,youradvertgavetheimpressionthatW:Unbelievable!I’msorry,butIcanM:

What?thechainisbrokenandthetyreisflat!

thebikewouldlastalifetime.Butonlyoneweek,onlygetyourbikerepaired.Youmaynothavereadtheinstructionscarefully.falseadsemptypromisescelebrityeffect(名人)ObjectiveAttheendoftheclass,youwillbeabletowritealetterofcomplaint.Prediction6.thepurposeofwriting2.yourpersonalinformation3.falseclaimsmadebythead1.poorquality5.thedetailsoftheinstructionmanual8.poorservice4.yourdemands

7.

rightsofconsumersReadtheletter.Matchthetitles(1-6)withtheparagraphs(A-E).Thereisoneextratitle.poorservice2.falseclaims

3.theproduct

4.moneyback

5.dietprogramme

6.poorquality

ParagraphAParagraphBParagraphEParagraphCParagraphDchallengeyourselvesExample:S1:

WhydidMrJeffreyswritetheletter?S2:

HewrotetheletterwiththepurposeofcomplainingabouthisnewlyboughtTourdeFranceexercisebike.LayoutDearSir/Madamcomma,GreetingIamwritingtoyouabouttheimportedTourdeFranceexercisebikewhichIboughtfrom…Ienclosecopiesoftheguaranteeandreceipt.WhenItookthebikebacktoMogulMegastores,notonlydidthemanagerrefusetogivebackmymoney,butsaidthattheywouldnotrepairthebikeeither.ReasonforwritingInyouradvertisingyouclaimthatbyusingtheexercisebikefortenminutesaday,onewouldstrengthenone’sbodyandloseatleasttwokilosaweek.Reasonforthecomplaint:misleadingadvertisingfortheproductThebikeisnotstableandisextremelybadlymade.Thespeedcontrolstoppedworkingafteraweek…Reasonforthecomplaint:whatwentwrongwiththeproductReactionstoyourcomplaintIwouldlikeyoutogivebackmymoneyassoonaspossible…UnlessIreceiveapositivereplywithin,Itendtotakefurtheraction.YourdemandsIlookforwardtohearingfromyouFormalendingSigningoffGreetingReasonforwritingReasonsforthecomplaintSigningoffYourdemandsReactionstoyourcomplaintYouraddressTheDateThenameandaddressofthecompanyFormalendingClassifytheunderlinedlinkingwordsandexpressionsintothefollowinggroups●manner(方式)●condition(条件)●contrast(对比)●purpose(目的)●reason(原因)●

result(结果)●time(时间)●addition(递进)●relativepronoun

(关系代词)so,asif●manner:●condition:●contrast:●purpose:●reason:

●result:●time:●addition:●relativepronoun:asthough

unlessnottoinordertosinceso…that…afteraswellaswhichthatasifdespiteifhoweverasjustaswhenassoonasnotonlyeitheralsoUnderlinetheusefulexpressionsintheletter.

Apersonalletter

ORabusinessletter?

Formal

OR

Informal?假设上周日你在捷龙超市花了800元购买了一款欧普牌(OPPO)MP4player，出现了质量问题。现请你根据下表信息给该超市负责人写一封投诉信。广告承诺质量一流音效好网速快售后服务有保证仅用三天播放键失灵杂音大网络连接慢店员态度冷淡,拒绝退款你的要求在两周内办好退款手续注意：1.词数120左右,信的开头句已给出,不计入总词数；

2.可以适当增加细节,以使行文连贯；3.参考词汇：音效:soundeffect网络连接:networkconnection退款:refundmoneyALetterofComplaintIamwritingtoyouabout…whichIboughtfrom…on…for….Ienclosecopiesoftheguaranteeandreceipt.1.YourreasonforwritingI

amwritingtoyouabouttheOPPOMP4playerwhichIboughtfromJielongSupermarketlastSundayfor800yuan.Ienclosecopiesoftheguaranteeandreceipt.1.Themisleadingadvertising2.Poorqualityoftheproduct3.Poorservice4.YourdemandsWorkinfoursandsharedifferentwritingtasksALetterofComplaintIamwritingtoyouabout…whichIboughtfrom…on…for….Ienclosecopiesoftheguaranteeandreceipt.1.YourreasonforwritingALetterofComplaintInyouradvertisingyouclaimthat…/Theadvertgivestheimpressionthatthe…willlastalifetime.Besides,it…Moreover,…2.ThemisleadingadvertisingALetterofComplaintHowever,onlyafteroneweek,…Evenworsethanthat,…Infact,themoreIuseit,themore...despiteIfollowtheinstructionmanualcarefully.Thefinalstrawcamewhen…3.PoorqualityoftheproductALetterofComplaintWhenItookthe…backtotheshop,notonlydidthe…refuseto…,but(also)wouldnot…,either.…evensaiditwasmyfault.4.PoorserviceALetterofComplaintIwouldlikeyouto…assoonaspossible.UnlessIreceiveapositivereplywithin…,Iintendtotakefurtheraction./IfIdonotgetfullsatisfaction,Iwouldliketotakelegalaction.(Ihavealreadybeenincontactwithmylawyerforadvice.Hehelpedmedraftthisletterandhascopiesoftheguaranteeandreceipt.)5.YourdemandsHomework

1.Pleasefinishyourletters.2.Fillintheformstodopeerassessment.

Questions

Yourassessment评价人Doestheletterhaveclearideas?YesSo-so