《服务外包英语》课件Unit 8 Applying for a Job

ContentsPassageTwo4StartingUp1Listening&Speaking2PassageOne3LanguageLab7TipsforProfessionals

7Writing5Mini-project6StartingUpSupposeyouaregoingtoajobinterviewnextweek.Whatwillyoudotoprepareforit?Makealistofthingsyoucandobeforeandduringtheinterviewtoensureyoursuccess.

TaskOneDiscussthefollowingquestionwithyourpartner.Startingup-1Startingup-2StartingUpHerearesomecriteriaforevaluatingajoboffer,inwhatorderofprioritywouldyoulistthem.

1.jobsecurity 2.challenge 3.salary 4.reputationofcompany 5.locationofcompany 6.typeofpeopleyouworkwith 7.feelingsofpowerandauthority 8.chancetobeyourownboss.

TaskTwoStartingup-3StartingUpWhatqualitiesdocompanieslookforinpeoplewhenhiringpersonnel?Lookatthefollowinglistandcheckthefivemostimportantqualitiesforeachjob.

TaskThreeSecretaryJavananlystProjectmanagerexperienceGoodcommunicationskillsHonestyandintergrityLotsofconfidenceProblem-solvingskillsProfessionalappearanceStrongLeadershipskillsStronganalyticalskillsListeningListening&SpeakingDialogueOneDialogueTwoSpeakingTaskL-Task1Listening&SpeakingDialogueOne:MakingPreparationsforaJobInterview

1.provider:n.someonewhosebusinessistosupplyaparticularserviceorcommodity供应商Example：1）ProfitsatBhartiAirtel,India'slargestproviderofmobile-phoneservices,roseby21%inthefirstthreemonthsofthisyear.印度最大的移动电话服务商巴帝电信在今年前三个月利润增长21%。2）Thisisnotaboutinvestorprotection—investorswantthebestserviceprovider,notjustthelocalone.这与保护投资者无关——投资者希望得到最佳的服务提供者，不仅仅是本土的。KeyWordsandExpressionsL-Task1Listening&SpeakingDialogueOne:MakingPreparationsforaJobInterview

2.telecomoperators电信运营商Example：TelecomoperatorshaveanotheradvantageovertheTVsectorbecausethroughtheirproprietarynetworkstheycanoffermorebandwidth.与广播电视业相比，电信运营商还有另外一个优势——通过自己的专有网络，他们可以提供更高的带宽。KeyWordsandExpressionsL-Task1Listening&SpeakingListeningTask:

Listentotheconversationanddecidewhetherthefollowingstatementsaretrueorfalse.Thenwritekeywordstosupportyouranswers.

Script1.Richardhasdonequitealotofresearchonthenewspaperbeforetheinterview.

2.Practicingansweringsomebasicquestionstobeaskedisagoodidea..

3.Makesureyoucalltheinterviewerbyhisgivennameinsteadofsurname.

4.Nevercalltheinterviewerbyhislastnameunlessheasksyoutodoso.

L-1-ScriptListening&SpeakingDialogue1

Script_1Samons:Itiswiseforjobcandidatestomakegoodpreparationsforthejobinterview.Sowhatdoyouknowabouttheoutsourcingservicecompany?Haveyoudonesomeresearch?Alina:Yes,IhavedonequitealotofresearchontheInternet.Thecompanyistheworld‘sleadingprovideroftechnologyandservicestotelecomoperators,themarketleaderin2Gand3Gmobiletechnologies.Samons:OK.Whatelsehaveyoudonetogetready?Alina:Well,IhavealsopracticedansweringsomebasicquestionsthatIthinkthey'llaskme.Samons:That'sagoodidea.Also,youshouldarriveearlyandmakesureyoupronouncetheinterviewer'snamecorrectly.Alina:Yeah,that'seasy-hisname's"John".Samons:No!Nevercalltheinterviewerbyhisfirstnameunlessheasksyoutodoso.Alina:Ok,thenit'sMcCormick.I'llcallhimMr.McCormick.L-Task2Listening&SpeakingDialogueTwo:TalkingaboutNewJob

1.dedicatev.togivealotofyourtimeandefforttoaparticularactivityorpurposebecauseyouthinkitisimportant把…奉献给~yourself/sthtosth/todoingsthExample:1)DedicateonenightpriortotheinterviewtoamockQandA.事先拿出一个晚上以问答的方式做模拟面试。2)TomyteacherIdedicatethisdictionaryintokenofaffectionandgratitude.我谨以此词典献给我的老师，以表示对他的爱戴和感激之情。KeyWordsandExpressionsL-Task2Listening&SpeakingDialogueTwo:TalkingaboutNewJob

2.probationperiod试用期Example：1）Ifaunitrescindalaborcontractduringtheprobationperiod,itshallexplainthereasonstothelaborer.用人单位在试用期解除劳动合同的，应当向劳动者说明理由。2)Manycompanieshaveathree-monthprobationperiodpolicy.很多公司都有三个月实习期的规定。KeyWordsandExpressionsL-Task2Listening&SpeakingDialogueTwo:TalkingaboutNewJob

3.becutoutv.phr.生来是···的材料Example：1）Noproblem,youarethebest,believeyourself.Youaretobecutoutforoutstandingmanager.没问题，你是最优秀的，要相信自己。你天生就是优秀的管理人才。2）Ithinkshe'scutouttobeanurse..我认为她适合做护士工作。KeyWordsandExpressionsL-Task2Listening&SpeakingListeningTask:

Listentotheconversationandfilloutthemissingwords.

InterviewingforanEnglish-SpeakingJobYourresumehasbeensuccessful,andnowtheywanttointerviewyou._____!Interviewingforajobisdifferentinmanycultures.Thequestionsandexampleanswersbeloware_____ofwhatyoumightbeaskedinajobinterviewin_____,Australia,England,ortheUSA.Whenyouareaskedan_____question,theinterviewerwantsgeneralinformation,notayes/noanswer.Youmayneedtogiveexamplesand/ordetails:Q: Tellmeaboutyoureducation.A: Well,I_____fromTokyoUniversitywithaBAinbusinessandthendidaone-yearpostgraduatediplomain_____.Q: Whatareyourcareergoals?A: Eventually,I'dliketomanagealargeteamof_____peopleinacompanythat'sinvolvedinenvironmentalismandthegreenmovement.Q: Howwouldyourbestfrienddescribeyou?A: HewouldsaythatI'm_____andaverygoodlistener.IthinkhewouldalsosaythatI'mverysocialandusuallyinagoodmood.…PRACTICE,PRACTICE,PRACTICE!!DONOT_____theanswers-thekeytosuccessfulinterviewingistobepreparedforthequestions,andhaveamental_____tofollowforeachanswer.L-2-ScriptListening&SpeakingDialogue2

Script

David:MayIcomein,please?Linda:Comeonin,please.How’syournewjobgoing?David:It'schallenging.Afterall,ourcompanydedicatesonprovidinghigh-qualityITOutsourcing,On-siteServices,andBusinessProcessOutsourcingservicestoglobalcompanies.ButI'menjoyingitquiteabit.Linda:That'sgreat.Iknewyou'ddoagoodjobasamanager.David:Thanksalot.Linda:How'syourassistantmanagergettingon?David:Well,that'spartoftheproblem.HisprobationperiodisuptomorrowandIdon'tthinkhe'sreadytopass.Linda:Whatseemstobetheproblem?David:Well,hewassupposedtobeabletolearnhisjobin30days,buthejustdoesn'tseemtoknowwhathe'sdoing.Linda:Ifyougavehimanother30days,doyouthinkhecouldfigureitoutbythen?David:Tobehonest,hehasnoauthority.He'sahard-worker,butnoonelistenstohim.Linda:Isee.Noteveryoneiscutouttoworkinmanagement.David:Iknow.It'dbegreatifwecouldtransferhimtoadepartmentwherehedoesn'thavetoworkwithpeople.Linda:There'sanopeninginthecreativedesigndepartment.Itinvolvesworkingwithcomputers.David:That'sperfect.I'lllethimknowtomorrow.Thanks!SpeakingListening&SpeakingSpeakingTaskSupposeyouarethegeneralmanagerofacompany.Nowyouhaveatoughdecisiontomake.Duetofinancialproblems,youmustlayoffoneoftheemployeesofyourcompany.Thereare4peoplewhoyouhavedecidedcouldbefired.Youhavemadenotesoneachemployeeandyourealizethateachofthemhavetheirstrengthsandweaknesses.Makeadecisionandthenpresentyourdecisiontoyourpartner.SpeakingListening&SpeakingSpeakingTaskTheprofilesMikeYoung,inexperienced,creative,single,hardworking,sometimesheisrude,hehasworkedforonlyoneyear,heisselfmotivatedandlearnsnewthingsveryeasily,heisunpopularwithhiscolleagues,loyalty.LilyCooperative,loyal,tendstomakemanymistakes,easygoing,notverycreative,slowworker,married,hasworkedfor8years,popularwithcolleagues,5yearsatcompany,knowsalotaboutthecompany.JohnLongexperience,oldfashioned,marriedwith3children,uncooperative,hisworkisreasonablebutnotoutstanding,heiswelllikedbyhiscolleagues,hasnouniversitydegree,willretireinabout12years.Shelly30yearsold,unmarried,unpopularintheoffice,veryhardworking,hasabrilliantmind,fastworker,veryefficient,badtemperedandoftenshouts,shehasthehighestqualificationsandmosteducation.Passage1TextKeyWords

andExpressionsReadingTaskPassageOneText1-1QuestionstobeAskedBeforeApplyingforCallCenterIndustry

Foralmostadecadealready,BusinessProcessOutsourcing(BPO)isarapidlygrowingindustry.BPOcompaniessuchasConvergyshaveexpandedtocountrieslikethePhilippinesandIndia.Soon,Convergyswillvirtuallybeanywhereintheworld.ChinaitselfisbeginningtoshowitspresencebybeginningwithbackofficeserviceswhichmakethemaforcetoreckonwithintheOutsourcingfield.

PassageOneText1-2Eventhoughthereisalargenumberofcallcenterjobsthatareofferedtoday,itisstillnoteasytoapplyandbeaccepted.Whileeducationalbackgroundandcustomerservicejobsvary,therearealwayssomefunctionsandrequirementsthathiringmanagerswillalwayslookforcandidates.HerearesomepointstoconsiderimprovingbeforeyousubmityourapplicationforeachcallcenterjobsuchasinConvergysPhilippines.1.HowgoodisyourEnglish?MostcompaniesthatoutsourcecustomerservicefromcountrieslikeUSA,UK,AustraliarequiresthatyouareexcellentwhenitcomestothelanguagewhichiswhyitisimportantthatyoulearnandspeakgoodEnglish.PassageOneText1-32.AreyousureaboutyourCommunicationskills?Englishisthebasicrequirementbutyoualsoneedtocommunicateeffectivelyasyougettotalktodifferentpeople.Mostaccountsneedyoutoaskpeopleforinformation,forinstructionsonhowtoperformcertaintasksortopurchaseororderproductsorservices.AhighdegreeofCommunicationskillisneededespeciallywhenyouwanttoworkforacompanysuchasConvergysPhilippines.3.CanyouoperatethecomputerandknowtonavigatethroughtheInternet?Therearestillanumberofpeoplewhodonotknowhowtouseacomputerandsurftheinternet.LearntounderstandthebasicsasthisisneededespeciallywhenthereareWordprocessingsoftwares,webbrowsingapplicationsandspreadsheetworkincluded.PassageOneText1-44.Areyoupatientenoughtodealwithangryclients?Ineveryaccountordepartment,therewillbetimeswhereinyou’llhandleirateanddemandingcustomers.Likeanyotherjob,youneedtobepatientinhandlingtheseclientsastheyaretheoneswhohaveyourbusiness.5.Areyousureaboutthecallcenterjob?Oneneedstobeconfidentinworkinginacallcenterindustry.Itisanentirelydifferentworldwhereinyourbodyclockwillbedisturbedfromitsnormaltimetableasyouwillbeworkinginthenightshift.

You’llgettomeetpeoplefromallbackgroundsthatcometogetherandworkasateam.Ifyoucanhandlethesituationandthepersonalityyouaremadethistypeofwork.BeingintheBusinessProcessOutsourcingindustrysuchasConvergysPhilippinesrequiresyoutobeflexibleandcurrent.Justensurethatyouhavethenecessaryskillsneededandaskyourselfthesequestionsbeforeyousubmityourapplication.Goodluck!

PassageOne

v.togiveoroffersomethingforadecisiontobemadebyothers;tosuggest屈服；

提交；呈递；建议

PassageOnesubmite.g.

YoumustsubmityourapplicationbeforeJanuary1st.在一月一号以前，你必须递交申请书。2)Weprotestedaboutthechangesforalongtime,butintheendwehadtosubmit.我们对这些变动抗议了很久，但最终不得不屈服。

e.g.

Sailorshavespecialequipmenttohelpthemnavigate.水手们有特殊工具帮助他们海航。2)Theirwebsiteisfairlyplain,butveryeasytonavigate.他们的网站很普通，但搜索起来很容易。

PassageOnenavigate

v.todirectthewaythataship;tomovearoundawebsiteorbetweenwebsites引航；导航

e.g.

Myscheduleisquiteflexible-Icouldarrangetomeetwithyouanydaynextweek.我的日程安排十分灵活，下周任何一天都能安排与你见面。2)Theadvantageofthissystemisflexibility.这个系统的优势在于其灵活性。PassageOne

flexiblea.abletochangeorbechangedeasilyaccordingtothesituation灵活的；有弹性的

1-Task1ReadingTask:

WriteasummaryabouttheskillstheOutsourcingcandidatesshouldhave.Youmayexpanddetailsbesidestheinformationfromthepassage.

PassageOneskillsdetailsPassageTwoTextKeyWordsandExpressionsReadingTaskPassageTwoText2-1MyIBM

SummerInternshipMay6,2010at8amalldressedinmybestbusinesscasualattire,IgotoffbusandwanderedtowardswhatIwasprettysurewastheIBMCanadaLabOfficeformyfirstdayofwork.Iwassoexcitedtostartmy16monthinternshipasaMarketAnalystatIBM!AssoonasIopenedthedoorsofthevisitor’sentranceIcouldseethatIwasn’taloneonthisnewadventure.Iwasinthepresenceofatleast100otherbuzzinginternsontheirfirstdaytoo;someweredrowsyfromtheearlystart.

PassageTwoText2-2PassageTwoEventhoughthatdaywas4monthsagonow,itfeelslikejustlastweek.ThereareamilliongreatwaystodescribemyinternshipatIBMsofaratIBM,thepeopleI’vemetandworkedwith,andthethingsI’vegotthechancetodo.But,itmightjustbeeasiesttosaythis:I’mreallygladIworkhere.Asthefirst‘semester’ofmyinternshipcomestoaclose,hereareafewbrieftasksonthevarietyofthingsthatmakeupmyIBMlife:Ifeltluckytogetanyinternshipatallthisyear,IfeelevenluckiertobeastudentwithanIBMinternship.Icangetmyworkdoneinmychoiceofenvironment,dependingonwhatstimulatesmemostatthatmoment!BeitmyPWA(fancyacronymforcubicle),mydeskathome,underatreeoutsidetheoffice,orinaCottageOasisonthetoplevelofthebuilding,Igowherevermotivatesmethemost,allwithmytrustythinkpad(IBMlaptop).Text2-3PassageTwoAtIBMIwaswelcomedintotheinterncommunity,FutureBlue,withopenarms.Alongwithmanyothers,IwasnewtoTorontoandtoIBM,andFutureBluemadethetransitionsoeasy.WeplanafterworkBBQs,attendJay’sgames,playvolley-ball,gotonetworkingsessions,andmore!IgotsomuchenjoymentoutofthisfunFutureBluestuffthatI’mnowaFutureBlueCommunicationsteamleadfor2010-2011(whichmeansamongotherthings,Irunthisblog).AsformyrealworkatIBM,it’sprettyawesometoo.Everyoneonmyteamwelcomesmynewideasandsuggestions,eventhoughI’manew,inexperiencedintern.I’veneverfeltlookeddownupon,somethingthatreallysurprisedmegiventhetalentedandseniorpeopleIworkonprojectswith.n.aperiodoftrainingtohelpstudentstofinishtheirqualification实习

PassageOneinternshipe.g.

1)HeservedhisinternshipatNo.1Hospital.他在第一医院实习。2)Europeaninternshipsaremostlyunpaid.在欧洲实习通常是不带薪的。

adj.beinginastatebetweensleepingandbeingawake欲睡的

PassageOnedrowsye.g.

1)Theroomissowarmit'smakingmefeeldrowsy.这间房间太暖和了，我感觉昏昏欲睡。2)Seasicknesstabletsoftencausedrowsiness.

晕船药通常会使人昏昏欲睡。v.toencouragesomethingtogrow,developorbecomeactive

刺激；激励

PassageOnestimulate

e.g.

1)Thegovernmentplanstocuttaxesinordertostimulatetheeconomy.为了刺激经济，政府计划减税。2)Thedrugscanstimulatethedamagedtissueintorepairingitself.此药物能够刺激受伤组织，完成自我修复。v.tomakesomeonewanttodosomethingwell动机；激励

PassageOnemotivatee.g.

Heisgenuinelymotivatedbyadesiretohelppeople.他真诚地愿意帮助他人。2)Ourstaffarehard-workingandhighlymotivated(=enthusiastic).我们的职员工作努力积极。adj.(1).causingfeelingsofgreatadmiration,respectorfear可怕的(2).USinformalextremelygood棒极了

PassageOneawesomee.g.

Anawesomechallengeliesaheadofthem.可怕的挑战在等着他们。2)Youlooktotallyawesomeinthatdress.你穿那件裙子棒极了。2-Task1PassageTwoReadingTask:

Answerthefollowingquestionsbriefly:

1.Wheredoesthewriterstartinternship?____________________________________________________2.What’sthewriter’sfeelingabouttheinternship?____________________________________________________3.Whatisthewriter’senjoyment? ____________________________________________________4.Howdoteammemberstreatthewriter?____________________________________________________WritingWritingSample1Sample2WritingTaskW-sample1WritingSampleOneRésumé

TonyKoppell111RiverSt,Boston,MA12345Phone000000000Tonykoppell@OBJECTIVEApositioninsoftwaredevelopment.EDUCATION:UniversityofMassachusetts(U-Mass),Boston，MA1993-1997BSIncomputerScienceWORKEXPERIENCE:BraintreeComputerServicesProvidersInc.,Boston,MA1999-2002ComputerProgrammerW-sample1WritingSampleOne1.Designed,developedanddeployedserversideJava,servlets,andJSP’sforsoftware.2.Createddatabaseobjectsthroughdevelopment,testing,andproductionenvironments.3.Wrotein-housedataentryapplicationsinVisualC++andOracle.4.Oversawateamofjuniorprogrammerswhohadresponsibilityfortheimplementationofacommunicationprogramthathandledconnectionsfromthemainsiteandremotesystems.5.WorkwithinateamtoresolverelationaldatabaseproblemsusingIBMandBMCutilities.6.Participatedinsystemconstruction,analysis,testingandimplementation.7.Modifiedandupgradeddatabasesystemstosuitcompanyrequirements.SpringfieldCorp.,Springfield,MAW-sample1WritingSampleOne1997-1999ComputerProgrammerResponsibilityforthedesign,programmingandmaintenanceofcompanybusinessapplications.Set-uphostingfacilitiesandinstalledandconfiguredthenetwork.PresentednewapplicationprogramstoManagementforreview.Directresponsibilitytoupdate,repair,modifyandexpandexistingprogramsandapplications.Wroteprogramsthatmaintainedandcontrolledcomputersystemsoftware.Facilitatedtrainingofjuniorprogrammersinsoftwareapplications.W-sample1WritingSampleOneTECHNICALSKILLS:Languages:COBOL,FOCUS,FOXPRO,VISUALBASIC,DATAPOINT,andASSEMBLER.Software:VSAM,DATAEXPERT,MSOFFICE,CMS,andPANVALET.HADWARE:IBM3090,IBM36,IBM370/145/155OperatingSystems:OS-MFT,OS-VS,DOS,DOS-VM,Windows95,Windows3.1,andMVS.W-sample2WritingSampleTwoCoverLetterTonyKoppell1111RiverStreet·Anytown,ST0000·123-456-7890·tonykoppell@111RiverSt,Boston,MA12345Phone000000000Tonykoppell@October09,2010Ms.JaneSmithVicePresident,ITXYZCompany123ElmStreetAnytown,ST12345W-sample2WritingSampleTwoDearMs.Smith,IamwritinginresponsetoyouradvertisementpostedontheCompanywebsiteforasoftwaredevelopmentmanagerwhichcaughtmyeyesimmediatelyasitdescribesapositionforwhichmyqualificationsareideal.Whileconductingresearchonleadingcompaniesinthesoftwaredevelopmentindustry,yourcompany'snamekeptcomingupagainandagaininnumerousmagazinearticlesofferingpraiseforthewonderfulworkyouaredoingindevelopingcomputer-basededucationaltoolsforchildren.Iwanttobepartofyourorganization!W-sample2WritingSampleTwoMysolidexperienceininformationTechnologyenablesyoutoaddaperformance-drivenprofessionaltoyourresearch–onewhocanbeginbeingproductiveatonce.ThroughoutmycareerIhavedemonstratedatremendousabilitytosupportandmaintainnumerousbusinessobjectives.Iamseekingnewprofessionalchallengesandameagertoputmyknowledgetowardsthegrowthanddevelopmentofyourorganization.Iwouldgreatlyappreciatetheopportunitytomeetwithyoutofurtherdiscussmyqualifications.Ihaveenclosedmyrésumé,whichfurtherdetailsmyprofessionalachievements.IlookforwardtospeakingwithyoutodiscussmyinterestinworkingforyourcompanyandthefreshapproachIwouldbringtotheposition.Iappreciateyourconsiderationandthankyouforyourtime.W-sample2WritingSampleTwoIthankyouforyourconsiderationandlookforwardtohearingfromyou.Sincerely,TonyKoppellEnclosure:RésuméWritingSupposeyouaregoingtoapplyforoneofthefollowingjobpositionsandcreateacoverletterandrésumé.HRspecialistadministrativeassistantnetworkengineersystemanalystprojectmanagerWritingTaskW-TaskMini-ProjectMini-Project·Decideonapositionandaspecificcompanythatisinterestedinfillingthatposition.Usethefollowingpositionsoryourownideas.CallcenteragentERPmanagerDatabasemanagerHelpdeskclerkMini-ProjectMini-Project·DivideintotwogroupsAandB,eachwillfocusonhiscardandtrytomakedialogue.·Whileonegroupare