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Chapter12

AnOverviewofInternationalBusinessEtiquette

inDifferentCountriesandRegionsChapter12

AnOverviewofInt1Learningobjectives

basicbusinessetiquetteintheUSbasicbusinessetiquetteinAsiabasicbusinessetiquetteinEuropebasicbusinessetiquetteintheMiddleEastbasicbusinessetiquetteinLatinAmericaLearningobjectivesbasicbus2BusinessetiquetteintheUSBusinessetiquetteintheUS3

BusinessdressingBusinesshoursPunctuality!GreetingsandintroductionsBusinessdressing4BusinessetiquetteinAsiaBusinessetiquetteinAsia5国际商务礼仪(英文版)(第二版)Chapter-12-An-Overview-of-International-Business-Etiquette-in-Differ课件6国际商务礼仪(英文版)(第二版)Chapter-12-An-Overview-of-International-Business-Etiquette-in-Differ课件7BusinessEtiquetteinEuropeBusinessEtiquetteinEurope8HandshakesNamesandtitlesDiningandentertainingGiftsHandshakes9SocialtaboosTheAmericangesturefor“OK”usingacircleformedbyforefingerandthumbisoffensiveinGermany.ShowingyourpalmtosomeoneisoffensiveinGreece.Keepingyourhandsinyourpocketsisrude.Back-slappingisoutofplaceinnorthernEurope.HavingyourhandsbelowthetablewhiledininginFrance,Germany,andAustriaisrudeSocialtaboos10BusinessEtiquetteintheMiddleEastBusinessEtiquetteintheMidd11HandshakesNamesandbusinesscardsMeetingsBusinessattireDiningandentertainingHandshakes12BusinessEtiquetteinLatinAmericaBusinessEtiquetteinLatinAm13HandshakesNamesandtitlesBusinessattireDiningandentertainingGiftsSocialtaboosHandshakes14SocialtaboosThesignfor“OK”formedbyyourforefingerandthumbisoffensiveinBrazil.PuttingyourhandsonyourhipsisagesturesignalingachallengeinArgentina,andputtingyourfeetonthetableisrude.RaisingyourfisttoheadlevelisagestureassociatedwithCommunisminChile.PuttingyourhandsinyourpocketsisrudeinMexico.Socialtaboos15CaseStudiesCaseStudies16

TomSlides,anAmericanbusinessman,isflyingtoTokyoforabusinessmeeting.AttheWashingtonfirm,agroupofJapanesebusinessmenwhocameforameetingonaFridayfoundaroomfullofcasuallydressedpeople.TomSlides,anAmericanbusin17Questionsfordiscussion1)Whydoesthebusinessmaninthefirstcasethinkthathiscasualdressmayhaveerodedhisauthorityandcredibilityasabusinesspartner?2)Inthesecondcase,whatcouldhappeniftheJapanesefoundthattheroomtheyjustretreatedfromwastherightofficeforthemeeting?3)Whatdoyoulearnfromthetwocases?Questionsfordiscussion18Teamprojectworktogetherwithagroupofclassmatesonacountry-/regionfocusedprojectTeamprojectworktogetherwith19THANKSTHANKS20Chapter12

AnOverviewofInternationalBusinessEtiquette

inDifferentCountriesandRegionsChapter12

AnOverviewofInt21Learningobjectives

basicbusinessetiquetteintheUSbasicbusinessetiquetteinAsiabasicbusinessetiquetteinEuropebasicbusinessetiquetteintheMiddleEastbasicbusinessetiquetteinLatinAmericaLearningobjectivesbasicbus22BusinessetiquetteintheUSBusinessetiquetteintheUS23

BusinessdressingBusinesshoursPunctuality!GreetingsandintroductionsBusinessdressing24BusinessetiquetteinAsiaBusinessetiquetteinAsia25国际商务礼仪(英文版)(第二版)Chapter-12-An-Overview-of-International-Business-Etiquette-in-Differ课件26国际商务礼仪(英文版)(第二版)Chapter-12-An-Overview-of-International-Business-Etiquette-in-Differ课件27BusinessEtiquetteinEuropeBusinessEtiquetteinEurope28HandshakesNamesandtitlesDiningandentertainingGiftsHandshakes29SocialtaboosTheAmericangesturefor“OK”usingacircleformedbyforefingerandthumbisoffensiveinGermany.ShowingyourpalmtosomeoneisoffensiveinGreece.Keepingyourhandsinyourpocketsisrude.Back-slappingisoutofplaceinnorthernEurope.HavingyourhandsbelowthetablewhiledininginFrance,Germany,andAustriaisrudeSocialtaboos30BusinessEtiquetteintheMiddleEastBusinessEtiquetteintheMidd31HandshakesNamesandbusinesscardsMeetingsBusinessattireDiningandentertainingHandshakes32BusinessEtiquetteinLatinAmericaBusinessEtiquetteinLatinAm33HandshakesNamesandtitlesBusinessattireDiningandentertainingGiftsSocialtaboosHandshakes34SocialtaboosThesignfor“OK”formedbyyourforefingerandthumbisoffensiveinBrazil.PuttingyourhandsonyourhipsisagesturesignalingachallengeinArgentina,andputtingyourfeetonthetableisrude.RaisingyourfisttoheadlevelisagestureassociatedwithCommunisminChile.PuttingyourhandsinyourpocketsisrudeinMexico.Socialtaboos35CaseStudiesCaseStudies36

TomSlides,anAmericanbusinessman,isflyingtoTokyoforabusinessmeeting.AttheWashingtonfirm,agroupofJapanesebusinessmenwhocameforameetingonaFridayfoundaroomfullofcasuallydressedpeople.TomSlides,anAmericanbusin37Questionsfordiscussion1)Whydoesthebusinessmaninthefirstcasethinkthathiscasualdressmayhaveerodedhisauthorityandcredibilityasabusinesspartner?2)Inthesecondcase,whatcouldhappeniftheJapanesefoundthatthe

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