物流专业英语-Chapter-Seven-Value-added-Service课件

LOGISTICSENGLISH物流专业英语LOGISTICSENGLISH物流专业英语1.Understandthemeaningofvalue-addedservice.2.Masterhowtoprovidevalue-addedservicestocustomers.3.Learntoprovidecustomizedvalue-addedservicestocustomers.4.Listening,Communicating,Reading,andWritingskillsinvalue-addedservice.ChapterSevenValue-addedServiceLearningGoals1.Understandthemeaningofv物流专业英语-Chapter--Seven-Value-added-Service课件Usefulwordsandphrasesoutsourcing['aʊtsɔ:sɪŋ]n.外购;外部采办logistics-serviceproviders(LSPs)物流服务供应商，物流企业value-addedservice增值服务flexibility[ˌfleksə'bɪlətɪ]n.柔度;柔韧性，机动性，灵活性;伸缩性;可塑度emergencytransport紧急运输、突击运输EDI全称为ElectronicDataInterchange，电子数据交换;无纸贸易directdelivery直达运输Usefulwordsandphrasesoutsoucross-docking越库配送;直接转运;直接换装;接驳式转运;接驳postponement[pə'spəʊnmənt]n.延期，推迟;延期的事assembly[əˈsembli]n.装配;集会;议会;立法机构time-focusedservice基于时间的服务，时效服务cross-docking越库配送;直接转运;直接换装;接reverselogistics逆向物流aftersalesservice售后服务terminology[ˌtɜ:mɪˈnɒlədʒi]n.专门名词;术语，术语学;用辞overlap[ˌəʊvəˈlæp]n. 重叠部分;覆盖物，涂盖层;[数]交叠，相交;vt. 重叠;与…部分相同;vi. 互搭，重叠;部分相同;[数]有与…共同的某物;alternative[ɔ:lˈtɜ:nətɪv]adj. 替代的;另类的;备选的;n. 可供选择的事物;reverselogistics逆向物流tactical[ˈtæktɪkl]adj. 战术的;策略上的;巧妙设计的;有谋略的;coldchainlogistics冷链物流infrastructure[ˈɪnfrəstrʌktʃə(r)]n. 基础设施;基础建设;surge[sɜ:dʒ]n. 汹涌;大浪，波涛;v. 汹涌;起大浪，蜂拥而来;eg.Specialistsseevariousreasonsfortherecentsurgeininflation.专家们认为目前通货膨胀加剧有多种原因。tactical[ˈtæktɪkl]adj. 战术的;aquatic[əˈkwætɪk]adj. 水生的;水产的;水上的;水中（进行）的;n. 水生动植物;水上运动;pledge[pledʒ]n. 保证，誓言;[法]抵押权;公约;（表示友谊的）干杯;vt. 使发誓，保证;典当，抵押;vt.许诺;用…担保;以誓言约束;向…祝酒;pledgebywarehousereceipts仓单质押certificate[səˈtɪfɪkət]n. 证明书;文凭，结业证书;vt. 发给证明书;用证书证明（或认可）;aquatic[əˈkwætɪk]adj. 水生的;水Dialogue1ProblemswithManualInputInterface

Peter:Lee,IgotacallfromthemarketingmanagerofSunrisechaindrugstoresthismorning.Hecomplainedthatpartofthequantityandcategoriesofdrugswedistributedwerenotinaccordwiththeirorders.Lee:Then,haveyoucheckedthedocuments?Peter:Yes.Icomparedtherelateddistributionlistsandloadinglistswiththeirorders,andfoundsomemistakes.Lee:Takethedocumentstome.Dialogue1ProblemswithManuaPeterfetchedthedocumentstoLee.Lee:Pleaselookatthedocuments,Allen.What’stheprobleminyouropinion?Allen:It’sfoundthattheoperationoforderentryispronetoerrorsaftertalkingwithourorderprocessingstaff.Lee:Why?Peterfetchedthedocumentsto

Allen:Theirordersareoftenplacedbyemailandtheninputintoourorderprocessingsystemmanuallybyourstaff.Withtherapidgrowthoftheirbusinessvolumeandchainstorenumber,thedemandforourdistributionhasincreasedsignificantly.Therefore,theerrorrateofouroperationsisrisingalongwiththeirdevelopment.Allen:TheirordersareoftenLee:Haveyougotanyideatosolvethisproblem?Allen:Isuggestbuildinganetworkplatform.Byutilizingsomepreprogrammedcriteria,orderscanbeplacedautomaticallybytheclients’computerdirectlytooursystemwithouthumaninvolvement.Lee:HaveyougotanyideatoLee:That’swhatIthought.Youhavemadegoodprogress.Allen:TheredaysIlearnedalotfromyou.Lee.Keepitup,youwillbecomeanexcellentlogisticsmanager.Allen:Iwilltrymybest!Lee:That’swhatIthought.YoKeyExpressions:1.It’sfoundthattheoperationoforderentryispronetoerrorsaftertalkingwithourorderprocessingstaff.我与我们的订单处理人员讨论后，发现在订单录入环节容易出错。2.Theirordersareoftenplacedbyemailandtheninputintoourorderprocessingsystemmanuallybyourstaff.他们通常使用电子邮件来下订单，然后由我们的员工将订单手工输入我们的订单处理系统。KeyExpressions:3.placeanorder下订单，订货,介词用workplatform网络平台5.Byutilizingsomepreprogrammedcriteria,orderscanbeplacedautomaticallybytheclients’computerdirectlytooursystemwithouthumaninvolvement.通过使用一些预先设定好的标准，订单能自动地从客户的计算机直接传递到我们的系统，无须人工干预。3.placeanorder下订单，订货,介词用withDialogue2Stock-out

Allen:Hi,thesupermarketcalledpeanutoilweresoldoutjustamomentago.Pleasepreparetodistributeaccordingtotheorderinglist.Ben:Iamafraidthattheinventoryquantityisnotenough.Weonlyhavefiftycartonsofpeanutoilinstock.Dialogue2Stock-outAllen:Oh,howcanthisbe?Iwillcontactthemanufacturerassoonaspossible.Ben:WhatamIgoingtodonow?Allen:Callmarryandarrangetransportvehicle,shipoutthepeanutoilinhand.Thistimewecanonlyimplementpartialshipment.Ben:Okay.Iwilldoitatsoon.Allen:Oh,howcanthisbe?IKeyExpressions:1.peanutoil花生油2.orderinglist订货单3.instock在库存，有货4.howcanthisbe?怎么会这样5.Thistimewecanonlyimplementpartialshipment.这次我们只能分批发货。KeyExpressions:Dialogue3InsuranceService

LiFeng:Oneofourcustomerscalltoaskaboutinsurancejustamomentago.Canyoutellmeifparticularaverageinsuranceincludescompensationofgoodsdamage?Peter:Thecompensationofdamagedgoodsiscoveredintheinsuranceofriskofbreakage.Ifcustomersclaim,theaffixationinsurancewillbeadded.LiFeng:Whatdoesourinsuranceclausecover?Dialogue3InsuranceServicePeter:Therearethreebasiccovers,namely,FPA,WPAandAllRisks.LiFeng:Howlongisthevaliditytermofinsuranceresponsibility?Peter:TherearethreebasiccoPeter:Itisupto60daysuntilthegoodsareunloadedfromships.LiFeng:Igotit.ButWhynotallowcustomerstobuyinsurancebythemselves?Peter:Itisupto60daysuntPeter:Customerisgod.Wedothisfortheconvenienceofcustomers.Ifthegoodsarereceivedinapparentgoodorderandcondition,thesteamshipcompanydoesn'thavetheabilityforpilferage.Howdoweprotectourselves?LiFeng:Themarineinsurancepolicyprotectsus.Peter:You'reright.Thisisavalue-addedservice.Peter:Customerisgod.WedoKeyExpressions:1.particularaverageinsurance单独海损险2.FPA,WPAandAllRisks平安险，水渍险和综合险3.thevaliditytermofinsuranceresponsibility保险责任有效期KeyExpressions:Dialogue4SearchingforValue-addedService

Background:Mr.Wang,thelogisticsofficerinafactory,istalkingwithLeeaboutbusinesscooperation.Lee:Hello,whatcanIdoforyou,Mr.Wang?Wang:Hello.Ourcompanyisgrowingfastinrecentyears.Soweneedalogisticscompanyhelpingusdistributegoodstomanycountries.Dialogue4SearchingforValueLee:Well,thatisjustourstrength.Ourcompanyprovidescomprehensiveinternationallogisticsservices.Wang:Canyouintroduceyourcompanyinbrief?Lee:Well,thatisjustourstLee:Sure.OurcompanyisoneoftheleadinglogisticscompaniesinGuangzhou,andourglobalnetworkcanhelpyoumanageyourgoodsefficiently.Wang：Whatarespecificfeaturesofyourservice?Lee:Ok.Ourshippingserviceruns7daysaweek,anditismoretimeguaranteedthananyothercompany.Lee:Howaboutyourtrackingservice?Ourcustomerssometimeswanttoknowexactlywhenthegoodscanreachtheirwarehouse.Lee:Sure.OurcompanyisoneLee:That’squitesimple.Youmaytrackyourgoodsanywhereintheworldjustonourwebsite.Wang:Sinceourbusinessisexpanding,manyinternationalrulesarenewtous.Lee:Wecanalsoprovidemanyvalue-addedservices.Ithinkitwillbeveryusefultoyourcompany.Wang:Whatarethey?Lee:That’squitesimple.YouLee:Suchasdeliveryconfirmation,deliverstheCODpackagesandcollectsfromtheconsignee.Wang：Great,weoftenusethiskindofmethod,sincelotsofcustomersarenew.Lee:Wealsoprovideinformationbasedservice.Itcanmakeyourinternationalbusinesseasier.Lee:SuchasdeliveryconfirmaWang:Really?Howitworks?Lee:Weprovidetradeinformationaboutdifferentcountries,suchastradeagreement,customsregulations,dutyrates,etc.Wang:Yes.Theyareveryimportanttous.Lee:Usuallynon-compliancewiththesegovernmentregulationscanleadtopotentialfines,orlegalactions.Wang:Really?Howitworks?Wang:Exactly.Lee:Ourstrengthcanhelptoturnyourinternationaltradeintoacompetitiveadvantage.Wang:Great.Ihopewecanhavealong-termpartnershipinfuture.Lee:Youcancountonus.Wang:Exactly.KeyExpressions:1.inbrief简要地，简洁地2.Ourshippingserviceruns7daysaweek,anditismoretimeguaranteedthananyothercompany.我们的运输服务每周工作七天，比其他任何一家公司更有时间保证。3.trackingservice追踪服务KeyExpressions:4.Suchasdeliveryconfirmation,deliverstheCODpackagesandcollectsfromtheconsignee.比如收货确认，货到付款运输并且代收货款。5.Weprovidetradeinformationaboutdifferentcountries,suchastradeagreement,customsregulations,dutyrates,etc.我们提供各个国家的贸易信息，例如贸易协定，海关规定及关税税率等。4.Suchasdeliveryconfirmatio6.Usuallynon-compliancewiththesegovernmentregulationscanleadtopotentialfines,orlegalactions.违反这些规定会导致可能的罚款，或者法律上的一些诉讼。7.along-termpartnership长期的合作8.Youcancountonus.你可以信赖我们。6.Usuallynon-compliancewithReadingTextA:TheTrendofValue-addedLogistics

Logisticsoutsourcingcontinuestobeagrowingbusiness.Theoutsourcingofsinglelogisticsactivities(e.g.,transportationandwarehousing)tologistics-serviceproviders(LSPs)isnotanewphenomenon.However,therangeofservicescurrentlyofferedbyLSPshasbroadenedconsiderablyfromtransportationandwarehousingtomorevalued-addedsolutions.ReadingTextA:TheTrendofVa

Recentstudiessupportthistrendandindicatethatcustomersaredemandingmorevalue-addedservicesfromLSPs.Furthermore,duringthepastfewdecadesthisclient-LSPrelationshiphasshiftedtowardamorecooperativemode.Thedrivingforceisnolongercostandcapitalreduction.Today,thereisamorestrategicandlong-termfocustoincreasemarketcoverage,improveservicelevelorincreaseflexibilitytowardendcustomers.Inordertoenhanceprofitability,Third-partylogisticscompaniesshouldbeinvolvedinthelogisticsindustryinhighvalue-addedservicestohelpcustomersmaximizetheirprofitsandstayaheadofcompetition.RecentstudiessupporttBasiclogisticsTransportationNetwork-basedtransportEmergencytransportTransportationmanagementWarehousingStorageOrderpickingInventorymanagementITserviceInformationsystemEDITrackingandtracingValue-addedlogisticsCustomer-focusedserviceDirectdeliveryCross-dockingLabelingRepackingAddingusageinstructionsPromotion-focusedserviceMakingpoint-of-saledisplayAddingadvertisingmaterialtoproductpackageShippingofpromotionmaterialsManufacturing-focusedservicePostponementAssemblyTime-focusedserviceJust-in-timeSequencedjust-in-timeBasicserviceReverselogisticsAftersalesserviceBasiclogisticsTransportationNNOTES1.However,therangeofservicescurrentlyofferedbyLSPshasbroadenedconsiderablyfromtransportationandwarehousingtomorevalued-addedsolutions.然而，物流企业的服务范围已经大量地从运输和仓储转移到了更多的增值解决方案。2.Furthermore,duringthepastfewdecadesthisclient-LSPrelationshiphasshiftedtowardamorecooperativemode.更进一步的是，在过去的数十年内，客户与物流企业的关系转向了更互相协作的模式。NOTES1.However,therangeof3.Thedrivingforceisnolongercostandcapitalreduction.驱动力不再是成本和资金的节约。3.ThedrivingforceisnolonTextB:HowtoDevelopvalue-addedServices

Third-partylogistics(3PL)hasreceivedsignificantattentionfromlogisticsscholarsintherecentpast.3PLisusuallyassociatedwithmultiple,bundledservices,buttheterminologyissomewhatoverlapping.Prockletal.(2010)definethegeneralfeaturesdistinguishing3PLfromtraditionaltransportationandwarehousingas:TextB:HowtoDevelopvalue-a1)complex,individuallydesignedbundlesofservices;2)long-termcontracts,usuallyatleasttwoorthreeyears;and3)significantvolumeintermsofservicecosts.1)complex,individuallydesig

Theinterestin3PLisexpectedtogrowfurtherasanincreasingnumberofcompaniesfromdifferentindustriesoutsourceallorpartoftheirlogisticalactivitiesto3PLlogisticsproviders.Thedemandchainfortransportationservicesresemblesthatofagoodsdemandchain.Inthegoodsindustry,themanufacturersmovetoanearlierphaseinthecustomer’sdemandchainbyofferingmaintenanceservices,etc.Theinterestin3PLisex

Wearguethat,inmuchthesameway,theLSPsshouldattempttoseeknewbusinessopportunitiesintheearlierphasesofthecustomer’sdemandchain.Inotherwords,theyshouldfindtheappropriatelogisticalservicemodelstooffervalueforthecustomerotherthaninthelaststageofthedemandchain(i.e.,purchasingordersforthetransportationofgoods).Wearguethat,inmucht物流专业英语-Chapter--Seven-Value-added-Service课件

Asarguedabove,thestartingpointforexploringsolutionalternativesisthecustomer’sdemandchainfortransportationservice.Basedonthecustomerinterviews,thedemandchaincouldbedescribedoneitheroftwolevelsbasedonwhetherthenatureoftheactivityisexecution(operational)orplanning(tactical).Thecustomersviewedtheplanningasbeingintegratedwiththeoperationallevelbutclearlyseparatefromit.Asarguedabove,the物流专业英语-Chapter--Seven-Value-added-Service课件1.3PLisusuallyassociatedwithmultiple,bundledservices,buttheterminologyissomewhatoverlapping.第三方物流通常关系到多个的捆绑的服务，但术语有些重叠。两个层次进行描述2.complex,individuallydesignedbundlesofservices;复杂的，单独设计的捆绑服务；NOTES1.3PLisusuallyassociatedw3.Theinterestin3PLisexpectedtogrowfurtherasanincreasingnumberofcompaniesfromdifferentindustriesoutsourceallorpartoftheirlogisticalactivitiesto3PLlogisticsproviders.对兴趣第三方物流进一步发展，因为越来越多的来自不同行业的公司外包其部分或全部物流活动给物流商。4.Thedemandchainfortransportationservicesresemblesthatofagoodsdemandchain.运输服务的需求链类似于商品需求链。3.Theinterestin3PLisexpe5.Wearguethat,inmuchthesameway,theLSPsshouldattempttoseeknewbusinessopportunitiesintheearlierphasesofthecustomer’sdemandchain.我们认为，以大致相同的方式，第三方物流企业应尝试在顾客需求链的早期阶段寻求新的商业机会。5.Wearguethat,inmuchthe6.Basedonthecustomerinterviews,thedemandchaincouldbedescribedoneitheroftwolevelsbasedonwhetherthenatureoftheactivityisexecution(operational)orplanning(tactical)基于客户访谈，需求链可以根据活动的性质来描述--是否执行（业务）或计划（战术）。6.BasedonthecustomerintervTextC:ColdChainLogisticsAndPledgebyWarehouseReceiptsColdchainlogisticsreferstotherefrigeratedandfrozenfoodsalesintheproduction,storageandtransportation.Withthedevelopmentofscienceandtechnology,itisalowtemperaturelogisticsprocessbasedonrefrigerationtechnology.InrecentyearsinChina,theresidents’foodconsumptionstructurehasexperiencedconstantadjustment,asituationthatledtoarisingdemandforfoodcoldchain.TextC:ColdChainLogisticsAn

Moreover,thegovernmentatalllevelshaspouredmorefundsintotheconstructionofcold-chaininfrastructureinanattempttospurtherapiddevelopmentofcoldchainlogistics.By2015,butthefigureChina'scoldchainlogisticsindustrysurgedtoRMB158.3billion.InChina,thecoldchainlogisticsdemandcomesmainlyfromfivekindsofagriculturalproductsincludingmeat,aquaticproducts,frozenfood,fruits&vegetables,anddairyproducts.Moreover,thegovernmenThepledgebywarehousereceiptsistheservicetoacceptthecustomer(owner)entrustedthegoodsbydeposittotheinventorystorageafterthedepositorissuedcertificatesofdeposit.Thepledgeofwarehousereceipts,asanewtypeofservices,providesabroadstagetocarryoutavarietyofbusiness,especiallyinthetransformationoftraditionalwarehousingenterprisestomodernlogisticsenterprise.Thepledgebywarehouse

Warehousereceiptpledgehasbecomeanimportantmeansofenterprisesandbanksinforeigncountries,andisalsoanimportantpartofwarehousingindustryvalue-addedservices.Inourcountry,thepledgeofwarehousereceiptsisarelativelynewserviceproject.Warehousereceiptpledge1.InrecentyearsinChina,theresidents’foodconsumptionstructurehasexperiencedconstantadjustment,asituationthatledtoarisingdemandforfoodcoldchain.在中国近几年来，居民食品消费结构的不断调整，这种状况导致需求上升的食品冷链。NOTES1.InrecentyearsinChina,th2.Moreover,thegovernmentatalllevelshaspouredmorefundsintotheconstructionofcold-chaininfrastructureinanattempttospurtherapiddevelopmentofcoldchainlogistics.各级政府加大了对冷链基础设施建设的资金投入，以促进冷链物流的快速发展。2.Moreover,thegovernmentat3.InChina,thecoldchainlogisticsdemandcomesmainlyfromfivekindsofagriculturalproductsincludingmeat,aquaticproducts,frozenfood,fruits&vegetables,anddairyproducts.在中国，冷链物流需求主要来源于五种农产品包括肉类、水产品、冷冻食品、水果和蔬菜、乳制品。3.InChina,thecoldchainlog4.Thepledgebywarehousereceiptsistheservicetoacceptthecustomer(owner)entrustedthegoodsbydeposittotheinventorystorageafterthedepositorissuedcertificatesofdeposit.仓单质押业务是在接受客户（货主）的委托货物储存后，仓储方开具储存证明书。4.ThepledgebywarehousereceLOGISTICSENGLISH物流专业英语LOGISTICSENGLISH物流专业英语1.Understandthemeaningofvalue-addedservice.2.Masterhowtoprovidevalue-addedservicestocustomers.3.Learntoprovidecustomizedvalue-addedservicestocustomers.4.Listening,Communicating,Reading,andWritingskillsinvalue-addedservice.ChapterSevenValue-addedServiceLearningGoals1.Understandthemeaningofv物流专业英语-Chapter--Seven-Value-added-Service课件Usefulwordsandphrasesoutsourcing['aʊtsɔ:sɪŋ]n.外购;外部采办logistics-serviceproviders(LSPs)物流服务供应商，物流企业value-addedservice增值服务flexibility[ˌfleksə'bɪlətɪ]n.柔度;柔韧性，机动性，灵活性;伸缩性;可塑度emergencytransport紧急运输、突击运输EDI全称为ElectronicDataInterchange，电子数据交换;无纸贸易directdelivery直达运输Usefulwordsandphrasesoutsoucross-docking越库配送;直接转运;直接换装;接驳式转运;接驳postponement[pə'spəʊnmənt]n.延期，推迟;延期的事assembly[əˈsembli]n.装配;集会;议会;立法机构time-focusedservice基于时间的服务，时效服务cross-docking越库配送;直接转运;直接换装;接reverselogistics逆向物流aftersalesservice售后服务terminology[ˌtɜ:mɪˈnɒlədʒi]n.专门名词;术语，术语学;用辞overlap[ˌəʊvəˈlæp]n. 重叠部分;覆盖物，涂盖层;[数]交叠，相交;vt. 重叠;与…部分相同;vi. 互搭，重叠;部分相同;[数]有与…共同的某物;alternative[ɔ:lˈtɜ:nətɪv]adj. 替代的;另类的;备选的;n. 可供选择的事物;reverselogistics逆向物流tactical[ˈtæktɪkl]adj. 战术的;策略上的;巧妙设计的;有谋略的;coldchainlogistics冷链物流infrastructure[ˈɪnfrəstrʌktʃə(r)]n. 基础设施;基础建设;surge[sɜ:dʒ]n. 汹涌;大浪，波涛;v. 汹涌;起大浪，蜂拥而来;eg.Specialistsseevariousreasonsfortherecentsurgeininflation.专家们认为目前通货膨胀加剧有多种原因。tactical[ˈtæktɪkl]adj. 战术的;aquatic[əˈkwætɪk]adj. 水生的;水产的;水上的;水中（进行）的;n. 水生动植物;水上运动;pledge[pledʒ]n. 保证，誓言;[法]抵押权;公约;（表示友谊的）干杯;vt. 使发誓，保证;典当，抵押;vt.许诺;用…担保;以誓言约束;向…祝酒;pledgebywarehousereceipts仓单质押certificate[səˈtɪfɪkət]n. 证明书;文凭，结业证书;vt. 发给证明书;用证书证明（或认可）;aquatic[əˈkwætɪk]adj. 水生的;水Dialogue1ProblemswithManualInputInterface

Peter:Lee,IgotacallfromthemarketingmanagerofSunrisechaindrugstoresthismorning.Hecomplainedthatpartofthequantityandcategoriesofdrugswedistributedwerenotinaccordwiththeirorders.Lee:Then,haveyoucheckedthedocuments?Peter:Yes.Icomparedtherelateddistributionlistsandloadinglistswiththeirorders,andfoundsomemistakes.Lee:Takethedocumentstome.Dialogue1ProblemswithManuaPeterfetchedthedocumentstoLee.Lee:Pleaselookatthedocuments,Allen.What’stheprobleminyouropinion?Allen:It’sfoundthattheoperationoforderentryispronetoerrorsaftertalkingwithourorderprocessingstaff.Lee:Why?Peterfetchedthedocumentsto

Allen:Theirordersareoftenplacedbyemailandtheninputintoourorderprocessingsystemmanuallybyourstaff.Withtherapidgrowthoftheirbusinessvolumeandchainstorenumber,thedemandforourdistributionhasincreasedsignificantly.Therefore,theerrorrateofouroperationsisrisingalongwiththeirdevelopment.Allen:TheirordersareoftenLee:Haveyougotanyideatosolvethisproblem?Allen:Isuggestbuildinganetworkplatform.Byutilizingsomepreprogrammedcriteria,orderscanbeplacedautomaticallybytheclients’computerdirectlytooursystemwithouthumaninvolvement.Lee:HaveyougotanyideatoLee:That’swhatIthought.Youhavemadegoodprogress.Allen:TheredaysIlearnedalotfromyou.Lee.Keepitup,youwillbecomeanexcellentlogisticsmanager.Allen:Iwilltrymybest!Lee:That’swhatIthought.YoKeyExpressions:1.It’sfoundthattheoperationoforderentryispronetoerrorsaftertalkingwithourorderprocessingstaff.我与我们的订单处理人员讨论后，发现在订单录入环节容易出错。2.Theirordersareoftenplacedbyemailandtheninputintoourorderprocessingsystemmanuallybyourstaff.他们通常使用电子邮件来下订单，然后由我们的员工将订单手工输入我们的订单处理系统。KeyExpressions:3.placeanorder下订单，订货,介词用workplatform网络平台5.Byutilizingsomepreprogrammedcriteria,orderscanbeplacedautomaticallybytheclients’computerdirectlytooursystemwithouthumaninvolvement.通过使用一些预先设定好的标准，订单能自动地从客户的计算机直接传递到我们的系统，无须人工干预。3.placeanorder下订单，订货,介词用withDialogue2Stock-out

Allen:Hi,thesupermarketcalledpeanutoilweresoldoutjustamomentago.Pleasepreparetodistributeaccordingtotheorderinglist.Ben:Iamafraidthattheinventoryquantityisnotenough.Weonlyhavefiftycartonsofpeanutoilinstock.Dialogue2Stock-outAllen:Oh,howcanthisbe?Iwillcontactthemanufacturerassoonaspossible.Ben:WhatamIgoingtodonow?Allen:Callmarryandarrangetransportvehicle,shipoutthepeanutoilinhand.Thistimewecanonlyimplementpartialshipment.Ben:Okay.Iwilldoitatsoon.Allen:Oh,howcanthisbe?IKeyExpressions:1.peanutoil花生油2.orderinglist订货单3.instock在库存，有货4.howcanthisbe?怎么会这样5.Thistimewecanonlyimplementpartialshipment.这次我们只能分批发货。KeyExpressions:Dialogue3InsuranceService

LiFeng:Oneofourcustomerscalltoaskaboutinsurancejustamomentago.Canyoutellmeifparticularaverageinsuranceincludescompensationofgoodsdamage?Peter:Thecompensationofdamagedgoodsiscoveredintheinsuranceofriskofbreakage.Ifcustomersclaim,theaffixationinsurancewillbeadded.LiFeng:Whatdoesourinsuranceclausecover?Dialogue3InsuranceServicePeter:Therearethreebasiccovers,namely,FPA,WPAandAllRisks.LiFeng:Howlongisthevaliditytermofinsuranceresponsibility?Peter:TherearethreebasiccoPeter:Itisupto60daysuntilthegoodsareunloadedfromships.LiFeng:Igotit.ButWhynotallowcustomerstobuyinsurancebythemselves?Peter:Itisupto60daysuntPeter:Customerisgod.Wedothisfortheconvenienceofcustomers.Ifthegoodsarereceivedinapparentgoodorderandcondition,thesteamshipcompanydoesn'thavetheabilityforpilferage.Howdoweprotectourselves?LiFeng:Themarineinsurancepolicyprotectsus.Peter:You'reright.Thisisavalue-addedservice.Peter:Customerisgod.WedoKeyExpressions:1.particularaverageinsurance单独海损险2.FPA,WPAandAllRisks平安险，水渍险和综合险3.thevaliditytermofinsuranceresponsibility保险责任有效期KeyExpressions:Dialogue4SearchingforValue-addedService

Background:Mr.Wang,thelogisticsofficerinafactory,istalkingwithLeeaboutbusinesscooperation.Lee:Hello,whatcanIdoforyou,Mr.Wang?Wang:Hello.Ourcompanyisgrowingfastinrecentyears.Soweneedalogisticscompanyhelpingusdistributegoodstomanycountries.Dialogue4SearchingforValueLee:Well,thatisjustourstrength.Ourcompanyprovidescomprehensiveinternationallogisticsservices.Wang:Canyouintroduceyourcompanyinbrief?Lee:Well,thatisjustourstLee:Sure.OurcompanyisoneoftheleadinglogisticscompaniesinGuangzhou,andourglobalnetworkcanhelpyoumanageyourgoodsefficiently.Wang：Whatarespecificfeaturesofyourservice?Lee:Ok.Ourshippingserviceruns7daysaweek,anditismoretimeguaranteedthananyothercompany.Lee:Howaboutyourtrackingservice?Ourcustomerssometimeswanttoknowexactlywhenthegoodscanreachtheirwarehouse.Lee:Sure.OurcompanyisoneLee:That’squitesimple.Youmaytrackyourgoodsanywhereintheworldjustonourwebsite.Wang:Sinceourbusinessisexpanding,manyinternationalrulesarenewtous.Lee:Wecanalsoprovidemanyvalue-addedservices.Ithinkitwillbeveryusefultoyourcompany.Wang:Whatarethey?Lee:That’squitesimple.YouLee:Suchasdeliveryconfirmation,deliverstheCODpackagesandcollectsfromtheconsignee.Wang：Great,weoftenusethiskindofmethod,sincelotsofcustomersarenew.Lee:Wealsoprovideinformationbasedservice.Itcanmakeyourinternationalbusinesseasier.Lee:SuchasdeliveryconfirmaWang:Really?Howitworks?Lee:Weprovidetradeinformationaboutdifferentcountries,suchastradeagreement,customsregulations,dutyrates,etc.Wang:Yes.Theyareveryimportanttous.Lee:Usuallynon-compliancewiththesegovernmentregulationscanleadtopotentialfines,orlegalactions.Wang:Really?Howitworks?Wang:Exactly.Lee:Ourstrengthcanhelptoturnyourinternationaltradeintoacompetitiveadvantage.Wang:Great.Ihopewecanhavealong-termpartnershipinfuture.Lee:Youcancountonus.Wang:Exactly.KeyExpressions:1.inbrief简要地，简洁地2.Ourshippingserviceruns7daysaweek,anditismoretimeguaranteedthananyothercompany.我们的运输服务每周工作七天，比其他任何一家公司更有时间保证。3.trackingservice追踪服务KeyExpressions:4.Suchasdeliveryconfirmation,deliverstheCODpackagesandcollectsfromtheconsignee.比如收货确认，货到付款运输并且代收货款。5.Weprovidetradeinformationaboutdifferentcountries,suchastradeagreement,customsregulations,dutyrates,etc.我们提供各个国家的贸易信息，例如贸易协定，海关规定及关税税率等。4.Suchasdeliveryconfirmatio6.Usuallynon-compliancewiththesegovernmentregulationscanleadtopotentialfines,orlegalactions.违反这些规定会导致可能的罚款，或者法律上的一些诉讼。7.along-termpartnership长期的合作8.Youcancountonus.你可以信赖我们。6.Usuallynon-compliancewithReadingTextA:TheTrendofValue-addedLogistics

Logisticsoutsourcingcontinuestobeagrowingbusiness.Theoutsourcingofsinglelogisticsactivities(e.g.,transportationandwarehousing)tologistic