商务英语视听说听力原文

商务英语视听说听力原文商务英语视听说听力原文商务英语视听说听力原文商务英语视听说听力原文编制仅供参考审核批准生效日期地址：电话：传真:邮编:Unit1Task2M:Comein,please.W:Goodmorning,sir.I’mKarenYang.M:Goodmorning,MissYang.I’mKevinCarter,theAdministrationManager.Takeaseat,please.W:Oh,isthatyourwife,Mr.CarterSheissobeautiful.M:Thankyou.Ah…MissYang,I’vegonethroughyourresume.I’dliketoaskyousomequestionsnow,ifyoudon’tmind.W:Ofcoursenot.pleasegoahead.M:Well,canyoutellmewhyyouwouldliketoworkasamedicalrepresentativewithus?W:Ireallylikethiskindofwork,andhavingbeenadoctorforthreeyears,Iwanttoapplyforthispositionforachange.M:Don’tyouthinkit’sapityforyoutoleaveyourpresentjob?W:Tosomeextent,itis.Ihavelearnedalotinthehospital.ButIwouldliketotryadifferentkindoflife.W:Bytheway,couldyoutellmehowmuchthenewjobpays?M:Sure.Thereisafive-monthprobationaryperiodandyoucanonlygetRMB2,000foreachmonth.Afterthat,we’lldetermineyoursalaryaccordingtoyourperformance.W:Oh,Isee.Then,whataboutthepaidholidays,insurance,andthingslikethat?M:Everyemployeeinourcompanyenjoyslifeinsuranceandunemploymentinsurance.Inaddition,theyenjoytwo-weekpaidholidays.W:Thatsoundsfine.Howmuchtimewillittakeformetobepromotedhere?M:I’mnotsure.Itdependsonyourabilityandperformance.Maybewe’llsendyoutooneofourbranches,ifyoulike.W:Noproblem.Ihatestayingatoneplaceallthetime.ButinwhichcitiesdoyouhaveyourbranchesAnd,whereisyourcompanybased

M:OurcompanyisbasedinNewYork,withbranchesinmanycities,suchasPhiladelphia,BeijingandLondon.Follow-uppracticeCai:MayIcomein?Ms.Smith:Yes,please.Cai:Goodmorning,Madam.MynameisCaiNing.Iamcomingtoyourcompanyforaninterview,asrequested.Ms.Smith:Fine,thankyouforcoming,MissCai.Pleasesitdown.IamAnneSmith,AssistantManagerforthePersonnelDepartment.Cai:Nicetoseeyou,Ms.Smith.Ms.Smith:Nicetomeetyou,too.Wouldyouliketohaveacupofcoffeeortea?Cai:Teaisfine.Thankyou.Ms.Smith:I’vereadyourCV.Itlooksgood.Now,Iwonderifyoucantellmemoreaboutyourself,forexample,yourpersonalityCai:Well,IthinkI’maserious-mindedgirl,I’mcalmandIdon’tpanicinacrisis.Ilikejokesandhaveagoodsenseofhumor.AndIalsoenjoyworkingwithallkindsofpeople.Icanevengetalongwithpeoplewhoarebad-temperedorsomethinglikethat.Ms.Smith:Well,then,whatdoyouconsideryourstrengthsandweakness?Cai:StrengthsandweaknessWell,Ithinkmyabilitytoworkwithalltypesofpeopleisaparticularstrength.Ms.Smith:Yes.Cai:MyweaknessEr,I’malittlebitperfectionist.I’mquiteoftendissatisfiedwithwhatI’vedone.IalwaysthinkIcandoitbetterorinadifferentway.Ms.Smith:Iwouldn’tcallthataweakness.I’dcallthatastrength.Cai:Well,apartfromthat,IsupposesometimesIamnotpatientenough.Ms.Smith:Now,canyoutellmeaboutyourpastexperience?Cai:Ihavesixyears’financialindustryexperience,workingforseveralcompanies.Forthepasttwoyears,Ihavebeenworkinginaninvestmentbank.Ms.Smith:Whatqualificationshaveyouhadforthisposition?Cai:IgraduatedfromPekingUniversityin2001,majoringinaccounting.IcanspeakfluentEnglishandIcandealwithbookkeepingandaccountinginEnglishquitewell.Ms.Smith:Whydidyouleaveyourlastposition?Cai:Iwanttofindajobthatischallenging,whereIcangrow.Ms.Smith:Now,isthereanythingelseyou’dliketoaskme?Cai:Yes,ifIgetthisjobwithHDC,wouldIbeabletoworkabroadinoneofyouroverseasbranches?Ms.Smith:Oh,yes,certainly.Ourstaffregularlydoessix-monthplacementsinotherbranches.Cai:Oh,that’sgreat.Ms.Smith:Right,timeispressing,I’mafraid,sothankyouverymuchforcomingtoseemeandwe’llbeintouchwithyoubeforetheendoftheweek.Cai:thankyouforseeingme.Ms.Smith:Goodbye.Cai:Bye.Video1Chen=C.Ms.Mandel=M.C:Goodmorning,Ms.Mandel.M:Goodmorning.Sitdown,please.C:Thankyou.M:YouareChenBo,aren’tyouI’mCathyMandel,DirectoroftheHRDepartment.C:Yes,I’mChenBo.Nicetomeetyou,Ms.Mandel.M:Nicetomeetyou,too.I’vegonethroughyourresumeandwouldliketoknowmoreaboutyou.C:Thankyouforyourinterestinme.M:Tostartwith,wouldyouliketotellmeabitaboutyourself?C:Sure,I’maseniorstudentatGuangdongUniversityofFinance.Iexpecttograduatethissummer.Mymajorisinternationalfinance.M:So,whydidyouchooseourcompany?C:AsfarasIknow,yourcompanyisoneofseveralleadinginternationalconsultantcorporationswhichcametoChinaafterChinaenteredWTO.IthinkworkingherewouldgivemethebestchancetousewhatI’velearnedatuniversity.M:Asamajorininternationalfinance,whatdoyouthinkyoucandoinconsultancy?C:Well,Iknowhowtotackleproblems.Forexample,IknowImustfistanalyzetheproblemandworkoutitsmajorcause.ThenIwillbeabletosearchforwaystosolveitfromtheavailabledata.M:Sometimesdataisnotenough.HaveyougotanyrelevantexperienceinthisfieldC:Lastyear,duringtheprobationaryperiod,IwasinvolvedintherestorationofafactoryinNanjing.Ireallylearnedalotfromtheexperience,especiallyhowtoassesspeople’sstrengthsandabilities.M:Canyoucopewithhardworkunderpressureandinatoughenvironment?C:Noproblem.Idon’tcareaboutpressureortheenvironmentaslongasIenjoythework.M:Good.Now,doyouhaveanyquestionstoask?C:Yes,I’vegotone.ArethereanyopportunitiesforChineseemployeestobetransferredtotheheadofficeinNewYorkorotherbranchofficesaroundtheworld?M:Um,probably.Ithinkyouarelikelytobesenttoworkinanoverseasbranchtogetexperiencelaterononceyou’veprovedyourworth.C:Oh,great.IfI’maccepted,Iwilldomybestforthecompany.M:Iwishyouluck!We’llnotifyyouofourfinaldecisionbyFriday.C:Thankyou,Ms.Mandel.Goodbye.M:Goodbye.Video2Wang=W,Mr.White=M.W:MayIcomein?M:Yes,pleasedo.W:Goodmorning,sir.MynameisMerryWang.I’vecomeforaninterview,asrequested.M:Nicetomeetyou,MissWang.IamHarryWhite,DirectoroftheHRDepartment.Iwasexpectingyou.Please,takeaseat.W:Thankyou.M.Well,MissWang,youareapplyingforthepositionofSalesmanager,rightHowdidyouknowaboutourcompany

W:IgottoknowyourcompanyfromyourTVcommercials.Theyareelaboratelydesignedandproduced,andleavemedeepimpression.Andinthesummersof1997and1998IworkedasasalesgirlforyourcompanyinGZ.M:ReallyThat’sgood.Thenyoumustknowsomethingaboutourcompany

W:Yes,alittle.Yourcompanyisveryfamous.Yourcosmeticsandskincareproductsareverypopularwithwomenallovertheworld.M:Huh,that’sright.MissWang,canyoutellmewhichuniversityyouattended

W:SunYat-sen.M:Andwhatdegreehaveyougot?W:Ihaveabachelor’sdegreeinbusinessadministration.M:HowisyourEnglishYouknow,somestaffmembersinourcompanyareAmericans,soconversationalEnglishisveryimportant.W:IpassedTEM8atcollege,andIamgoodatoralEnglish.IthinkIcancommunicatewithAmericansquitewell.M:Good.IknowyouarenowwithUnitedButter.WhatisyourchiefresponsibilitythereW:I’veworkedthereforfiveyears,sinceIgraduatedfromcollege.Twoyearsago,IwasappointedBrandManager–responsibleforthePandalineofbiscuits.M:Whydoyouwanttochangeyourjob?W:Iwanttochangemyworkenvironment,seeknewchallengesandbroadenmyexperience.That’swhyIwanttomoveintosales.M:Whatdoyouthinkisthemostimportantqualificationforasalesperson?W:Ithinkit’sself-confidenceandqualityproducts.M:Iagreewithyou.WhatsalarywouldyouexpecttogethereW:well,Iwouldleaveittoyoutodecideafteryouconsidermyabilities.MycurrentannualincomeatUnitedButteris150thousand.But,er,…couldyoutellmealittlemoreaboutwhatthejobentails?M:Youwouldbeinchargeofallthesalesactivities,forallhairproductsinnortheastChina.Thiswouldinvolvemarketanalysis,clientserviceanddevelopment,salespromotion,andregularcustomersatisfactionsurveys.You’dreportdirectlytotheRegionalSalesDirector.DoyouhaveanyotherquestionsW:Yes,onlyone.WhencanIhaveyourdecision?M:Ineedtodiscusswithotherboardmembers.We’llnotifyyouofourdecisionassoonaspossible.But…tobehonest,youseemtobeagoodcandidatewiththerightkindofexperienceandpersonality.You’rehighonmylist.W:That’sgood!Thankyou,Mr.White.Ilookforwardtohearingfromyou.Goodbye.M:Goodbye.CaseAnalysisInterviewer:Wheredoyouseeyourselfinthreeyears?

Candidate:Well,Iseemyselfinsales,youknow.Imustsay,Iwouldratherliketoestablishmyowncompany,youknow,inmyhometown.Interviewer:Whatspecificallyaboutourcompanyattractedyou?Candidate:Well,firstofall,youknow,Iwanttoleavemypresentcompany.It’stoosmall,andyouknow,Idon’tliketheboss.Hedoesn’tknowhowtomotivatepeople.Youknow,heisalsobad-tempered.Youknow,thejobisroutineandboring.Interviewer:Um…Candidate:CanIaskaquestionIfIgetthisjob,youknow,wouldIbeabletoworkabroadinoneofyouroverseasbranchesYouknow,Iliketravelling.

Interviewer:Ourstaffmembersregularlydosix-monthplacementsinotherbranches.Candidate:Oh,well,that’swhatI’minterestedin.Interviewer:Whatdoyouthinkofyourstrengthsandweaknesses?Candidate:StrengthsandweaknessWell,that’shardtoanswer.Youknow,I’mveryhumorous.Ithinkthat’smyparticularstrength.MyweaknessesIsupposeIdon’thaveany,youknow.

Interviewer:Ok.Isthereanythingelseyou’dliketoask?Candidate:Oh,yeah.IfIgetthisjob,canItaketimeoffforvacationYouknow,Ilovetravel.Interviewer:I’mafraidIcan’tanswerthat.Candidate:Andalso,whencanyougivemeadefiniteansweraboutthisjob?Interviewer:Iguessyou’lljusthavetowaituntiltheendoftheweek.Well,I’mafraidwehavetostophere.Thankyouverymuchforcomingtoseeme.Unit2Task1Ihaven’tseenyouforyears.Whatdoyoudonow?I’mintheResearchandDevelopmentDepartment.Iknewyou’ddosomethingverychallengingandcreative.Isometimesstayintheofficeafterworktodealwithunfinishedtasks.Iamstilltheaccountantofthatcosmeticscompany…Task2Jack:Hi,I’mJack.I’mthemanageroftheResearch&DevelopmentDepartment.I’vebeeninthispositionforthreeyears.Ihavetomanageallaspectsoftheproductdevelopmentprocess,includingresourceallocation,budgetrequirementsandpersonnelmanagement.Ihavetoworkwithmarketingteamstoanalyzetheneedsofthedevelopingmarketsanddirectourworkaccordingly.I’mresponsibleforcreatingandmanagingtheR&Dteamsandfortheoverallplanning,execution,andsuccessoftheprojects.Janet:I’mJanet,SalesManagerofR&TCompany.SinceIwaspromotedtothepositionofmanagerfouryearsago,I’vebeenengagedinvariousresponsibilities.Myresponsibilitiesinclude:developingsalesstrategies;achievingsalestargets;recruitingandtrainingsalesstaff;supervisingandmotivatingteamperformance;expandingthecustomerbaseandensuringhighlevelsofcustomersatisfaction.Stanley:Hi,I’mStanley.AsthemanageroftheProductionDepartment,I’mresponsibleforselecting,developingandmanagingahighlycompetentandmotivatedstaffofemployees;ensuringthatproductioniscost-effectiveandtheproductsareproducedontimeandofgoodquality.Moreover,Ihavetoworkoutthehumanandmaterialresourcesneeded.I’malsoresponsibleforidentifyingthetrainingneedsofourstaffandcultivatingcultureofcontinuousimprovementinallaspectsofmanufacturing.Video1IntroducingtitlesandresponsibilitiesPresident=P;Robin=RP:Goodafternoon,everyone!ThisisRobinCopperfield,thenewvicepresidentofourcompany.Hewillbeinchargeoftheaccountingwork.Let’sgivehimawarmwelcome!R:Thankyou!P:Mr.Copperfieldisanexpertinthefieldofaccounting.So,itisapleasureforustohavehimhere.Now,Mr.Copperfield,I’dliketointroducethevicepresidentsandmanagerstoyou.R:It’sOK,thankyou!P:ThisisMayBates,VicePresidentinchargeoftheAdministrationDepartmentandtheNeighborhoodServiceDepartment.R:Nicetomeetyou,Ms.Bates.Ms.Bates:Nicetomeetyou,Mr.Copperfield.P:AndthisisDennisHayes,VicePresidentinchargeoftheMarketingDepartmentandtheSalesDepartment.DennisHayes:Howdoyoudo,Mr.CopperfieldGladtomeetyou.R:Gladtomeetyou,Mr.Hayes.P:Andthisis…oh,whereisAndrewJefferson?R:Mr.JeffersonI’vemethimbefore.Iheardheisoneofthesecretsofthiscompany’ssuccess.Everyonewasravingaboutwhatagreatjobhe’sdonein…P:Uh…speakofthedevil…Mr.Jeffersonhasjustarrived.Mr.Jefferson:Hi,Mr.Copperfield,goodtoseeyouagain.R:Goodtoseeyou,Mr.Jefferson.Mr.Jefferson:Sorry,I’mlate.Iwastalkingtoaclient.R:Oh,that’sok.Howmanydepartmentsareyouinchargeof,Mr.Jefferson?Mr.Jefferson:Four:Research&Development,Engineering,ContractBudgets,andProjectPreparation.R:Nowonderyou’resobusy.P:Mr.Copperfield,therearethreemanagerswhoreportdirectlytoyou,andtheyareallladies.So,ladies,canyouintroduceyourselves?AdaBlack:I’mAdaBlack,responsibleformanagementaccounts.CarolineClinton:I’mCarolineClinton,responsibleforfinancialaccounts.LucyWhite:I’mLucyWhite,responsiblefordataprocessing.R:Oh,good.Nicetomeetyouall,ladies.Video2DoyoulikeyourjobRobin=R;Jerome=J;Frank=F;Colin=C;Janet=JaR:What’syourjobnow,JeromeDoyoustillworkforthatwhollyfundedAmericancompany

J:No,Ileftitthreeyearsago.Ihavemyownbusinessnow.F:Gee,that’sgreat!Howdoyoufeelasaself-employedentrepreneur?J:Ifeelgood.IcanmakealotmoremoneythanbeforeandIhavealotofindependenceindoingthings.But,sometimesIgettired.Asyouknow,it’snotveryeasytorunabusinessonyourown.Whataboutyou,FrankWhatareyoudoingnowF:I’veworkedforseveralcompanies.Aftergraduation,Iwenttoaprivatecompany.Thenayearlater,IchangedtoaSino-Japanesejoint-ventureenterpriseandworkedasasalesassistant.Twoyearslater,Imovedontoacomputercompanyandworkedinexportsales.Andnow,I’manadvertisingexecutive.C:Oh,youarearealjob-hopper.Whyhaveyouchangedjobssooften?F:I’malwaysinterestedinnewchallenges.Iknowchangingjobsfrequentlycanbeawasteofacompany’shumanresources,butI’mgainingalotofexperience!Howisyourjob,Colin?C:I’vebeenworkingforthePMCTextilePlantsinceIgraduated.Twoyearsago,IwaspromotedtoLineSupervisor.F:Doyoulikeyourjob?C:ThesalaryandbenefitsareOK,butIdon’tliketheworkenvironment.Youknow,theworkshopsareverynoisysometimes.Also,Idon’toftengetanopportunitytogoanywhere.Ihatestayinginthesameplaceallthetime.Youoftentravelonbusiness,right,Robin?R:Yes.Asabuyer,Imusttraveltopurchasestock.I’vebeentoalotofplaces.C:MaybeIshouldthinkaboutbecomingabuyer…R:Mm…,everythinghastwosides.Igetfedupwithtraveling.Nowadays,Iwanttospendmoretimewithmyfamily.Ja:Hi,guys,mayIjoinyou?Everybody:Sure.Haveaseat.Ja:Youenjoygettingtogether,don’tyouWhatareyoutalkingabout

R:Jobs.Whatkindofjobdoyouhave,Janet?Ja:I’mthePublicRelationsManagerinaholdingcompany.C:DoyouenjoyitJa:Yes.WhatIlikeaboutitisthatIcanmeetalotofnewandinterestingpeople.R:Howaboutyourworkinghours?Ja:That’sthetrouble.Iusuallyhavetoworkovertime,becauseIoftenhavedinnerpartiesintheevening.Idon’tgetenoughtimewithmyfamilyandbaby.Unit3Task1O:Goodmorning.LuckPromotions.MayIhelpyou

M:Hello,thisisMikeTwistfromSmoothCommunication.CouldIspeaktoSteveTurner,please?

O:Justamoment,please.S:Hi,Mike.It’snicetohearfromyou.How’stheEnglishweather?

M:It’sprettygoodforthistimeofyear.What’sitlikeinNewYork?

S:Notgood,I’mafraid.M:that’sapity！I’mplanningtocomebynextweek.S:ReallyWell,you’llcomebyandseeuswhileyou’rehere,Ihope.M:that’swhatI’mphoningabout.I’vegotameetingwithacustomerinBostononThursdaynextweek.Iwashopingwecouldarrangetomeetupeitherbeforeorafterthat.S:Great.Thatwouldgivemeachancetoshowyoutheconventioncenter.M:That’swhatIwasthinking.S:YousaidyouhavetobeinBostononThursdayThat’sthe7thM:that’sright.IcouldstopoverinNYontheay–thatwouldbeWednesday.Wouldthatbepossible?S:Ah,I’mafraidIwon’tbeintheofficeonWednesday.M:Er,well,theotherpossibilitywouldbetoarrangeitafterIleaveBoston.S:WhendoyouplantoleaveBostonM:EitherThursdayafternoonorFridaymorning,butIwouldliketocatchaflightbacktoLondononFridayevening.S:Ok.Well,itwouldbebestforusifyoucouldflyinonFridaymorning.Iwillpickyouupattheairport,andthenIcouldshowyoutheconventioncenter.Ifthere’stime,youcouldcomebacktotheofficeandwe’llrunthroughanyofthedetailsthatstillhaven’tbeenfinalized.M:Thatsoundsgood.JustaslongasIcangetbacktotheairportformyeveningflight.S:Noproblem.Look,whydon’tyoufaxmeyourinformationonceyou’veconfirmedyourflightThenwe’llgetbacktoyouwithanitineraryfortheday–that’sFridaythe8th,right

M:That’sright.Good.Well,I’lldothatandIlookforwardtoseeingyounextweek.Task2Roy:LouisePaulson’soffice.ThisisRoyspeaking.Paul:ThisisPaulJacksoncalling.IsLouisein?Roy:I’msorry.She’soutatthemoment.Paul:Whenwillshebeback?Roy:I’mafraidshewon’tbebacksoon.CanItakeamessage?Paul:Yes,couldyouaskhertocallmeat979-326-8965.IneedtotalktoherabouttheorderweplacedlastFriday.I’mafraidwehavetomakesomechangestotheorder.Tellherit’surgent.Roy:Couldyourepeatthenumberplease?Paul:Yes,it’s979-326-8965andthisisPaulJackson.Roy:Couldyouspellit?Paul:P-A-U-L,Paul,J-A-C-K-S-O-N,Jackson.PaulJackson.Roy:Thankyou,Mr.Jackson.I’llmakesureLouisegetsthisassoonaspossible.Paul:Thanks,bye.Roy:Bye.Video1R:Hello,InternationalSales.Mr.:Hello,thisisMr.Schulzhere,callingfromEngland.R:yes,Mr.Schulz,whodoyouwanttospeakto?Mr.:I’dliketospeaktoMR.Matthews.R:Fine.Holdtheline,please.I’mconnectingyounow.(connected)Miss:Hello.Mr.Matthews’office.Who’scallingplease?Mr.:thisisMr.SchulzcallingfromEngland.CanIhaveawordwithMr.MatthewsMiss:I’mafraidMr.Matthewsisn’tavailable.He’sgonetoHongKongonbusinessforafewdays.Mr.Schulz:whendoyouexpecthimback?Miss.:he’llbebackonFridayafternoon.IsiturgentMr.:Yes.Miss.:CanItakeamessageforhim?Mr.:Yes,please.Willyoutellhimthatwe’vejustreceivedyoursampleofthenewassemblycoffeetableandarequitehappywithit?Miss.:Sure.It’sverykindofyoutosayso.Canweexpectanorderfromyou?Mr.:That’swhyI’mmakingthecall.PleasetellMr.Matthewswe’requitehappywiththequalityanddesignofthetable,butthepriceistoohigh.Weneedsomenegotiationonit.Miss.:Ok,Mr.Schulz.AnythingelseMr.Onemorething.PleaseinformMr.MatthewsthatIwon’tbeabletogettoyourcompanythatearlythisSaturdaybecauseoftherailstrike.It’llprobablybeafternoonbeforeIarrive.Miss.:Noproblem,I’llgivehimthemessage.Mr.:Thanks.Miss.:You’rewelcome.Goodbye.Video2:Firstattempt:R:Goodafternoon,thisisDNN.HowcanIhelpyou?M:goodafternoon.I’dliketospeaktoMr.Miller,please.R:Mr.MillerHoldon,please.I’llconnectyou.(connected)L:Mr.Millerspeaking.Who’scallingplease?M:thisisMs.MandelfromBCM.IsthisHenryMiller?L:whatHenryMillerNo,thisisLeoMiller,intheSalesDepartment.HenryMillerisintheCustomerRelationsOffice.I’mafraidyou’vedialedthewrongextension.

M:Oh,sorrytohaveinterruptedyou.CanyougivemeHenryMiller’sextension,please?L:Sorry,Ihaven’tgotadirectoryonhandnow.WouldyoumindcallingtheswitchboardagainI’msorrynottobeofmorehelp.M:Oh,OK.Itdoesn’tmatter.I’llcallbacktothereceptionist.Thankyou,anyway.SecondattemptR:Goodafternoon.HowcanIhelpyou?M:Goodafternoon.ThisisMs.Mandelagain.I’mafraidyougavemethewrongextensionjustnow.IwanttospeaktoHenryMiller,notLeoMiller.R:Oh,therearetwoMr.Millersinourcompany.I’mverysorry,Ididn’tnoticethat.I’llputyouthroughrightnow.pleasewaitaminute.M:Ok.I’mholding.(Phonerings.Nobodyanswersthephone.Ms.Mandelhangsupthephone.)ThirdattemptR:Goodafternoon.HowcanIhelpyou?M:It’smeagain—Ms.Mandel.I’mstillhavingtroublegettingthroughtoHenryMiller.Nooneisansweringhisline.IreallyneedtotalktoMr.Millerassoonaspossible.Weplacedanorderwithyoulastweek,butwehavesofarheardnothingaboutit.It’sarushorder,andweneediturgently.Canyouhelp?R:Ofcourse.I’llgoandfindhimandaskhimtoringyouimmediately.Theremaybeaproblemwithhisline.M:OK,thankyousomuch.Fourthattempt(Mr.Millerisinhisoffice.Thephonelineisconnected.)M:Hello,Mr.Miller,thisisMs.Mandel.Thankyouforringingback.Youarehardtogetholdof!H:Oh,I’mterriblysorryforthetrouble.IwasinameetingandIleftmycellphoneinmyoffice.M:Oh,ok.Mr.Miller,I’mcallingyouabout…Unit4Task2Recordingtheproceedingsofaprofessionalmeetingcanbeachallengingtask.Ifyouareaskedtotakenotesforthemeeting,herearesometipsthatcanhelpyoudoagoodjob.First,Arriveatthemeetingaheadofschedule.Findagoodseatinthemiddleofthegroupwhereyoucanheareveryonespeakplainly.Besureyourpenorpencilworksifyoutakenotesbyhandorchecktoseeifthelaptopprovidedforthispurposeispluggedinandworkingasneeded.Second,Considerusingaraperecorder,whichwillhelpyouensureaccuracyintranscribingproceedings.Ifyouusesuchequipment,arrangetohaveitonhandatthetimeandlocationofthemeeting,andbesuretheequipmentworksproperlybytestingitbeforethemeetingbegins.Third,useaconsistentformat.Theusualcriteriaincludethemeeting’sname,location,date,andstartingaswellasendingtime.Alsomentionedatthetopofyourlistarethenamesofattendees.Fourth,followtheagenda.Ifanagendawaspostedordistributedbeforethemeeting,covereachofitspointsinyourminutes.Fifth,beconcise.Ratherthanwritingeachwordthateveryonesays,justcatchthehighlights.Also,findoutwhetherattendeeswishtobeidentifiedbynameorprefertobekeptanonymous.Sixth,listspecificoutcomes.Importantactionsshouldbelistedseparatelytocatchreader’sattention.Checkpreviousminutestofollowsimilarorganization.Seventh,afterthemeeting,writeameetingreportfromyournotes.Signyournameatthebottomofthelastpageoftheminutes.Distributethefinalcopyofmeetingminutestoeveryonewhoattendedaswellasabsentees.Itisalsoimportanttoorganizeallmeetingminutesinastandardfilesothatitcanwellserveasfuturereference.Video1Gregory：Doyouknowwhywearehere

Richard：No,Ihavenoidea!Hejustpoppedinandtoldmetherewouldbeameetingat3:00.Amy:I’mafraidit’saboutcuts.Isawhimthismorningandhe’snothappy.Larry:Badnews!Iguessyou’reallseenlastmonth’ssalesfigureforthelaptopx600.Amy:No,actuallyIhaven’t.Richard:Me,neither.Larry:Oh,well,there’sa21%dropfromJuly.Gregory:21%That’sadisaster!Amy:Isupposeyou’regoingtoblamemysalesteam.Larry：No,Amy.Wearenotgoingtoblameanyone.Nottoday.Weneedtodecidewhatwearegoingtodoaboutit.Richard:Wait.Beforewegoon,canwehavealookatthesepoorfigures?Larry：Sorry,I’mnotsureifIhave….Ah,yes,I’vegotafewcopieshere.Asyoucansee….Amy:Larry,Iwanttoknowthatit’snotmyfault!Mypeoplehavebeenworkingreallyhardtopromotesales.Larry：Yes,yes,Iknow.Butthefactisthattheresultsarenotgood.Richard:Maybewecan….Amy:Youshouldtrustyourteam!Therearealwaysupsanddownsinsales!Larry：Look,Amy,Idohaveconfidenceinmyteam!Ihavecalledthismeetingtoseewhatmyteamsuggestswedo.Soshallwegetonwithit!Isupposewecanstartbyfindingoutwhywearehavingthesepoorresults.Gregory,wouldyoupleasegiveusananalysisofthesefigures?

Gregory：Ur…..Sorry,Idon’thaveanythingpreparedsinceIdidn’tknow….Larry：Oh,well…..Video2LarryHunterAmyRichardGregoryL:I’msorrytohavecalledthismeetingatsuchshortnotice.Didyouallgetacopyofthesalesfigures?

A,R,G:YesL:Good.Soyouhaveseenfrommymemothepurposeofthismeeting.Firstly,weneedtofigureoutthereasonforthedrop,andsecondly,whatweshoulddoaboutitItmightnotbeeasy,butIwanttofinishthemeetingby3o’clock.G:OKA,R:Uh-huh.L:Now,Amy,whatdoyouthinkA:Well,there’salotcompetitionouttherenow.L:That’strue,butourpricesarecompetitive.R:Inmyopinion,thesalespeoplearenotverymotivated.Weneedtodosomethingtoencouragethemtogetoutthereandsell.A:Ithinkthey’reworkingprettyhardalready.L:Butit’snothardenough.Amy,theyneedsomethingtogivethemabitofpush.WhataboutthebonussystemHowmanysalespeoplegetbonusnow

A:Notmany.L:ReallyWhynot

A:Thesalesquotasareprettyhigh.youhavetomake$60.000insales,That’salot.Mostpeopleaverageabout$45.000.L:Permonth

A:Yes.R:Well,maybeweshouldlowerourquotas.L:How’sthatgoingtomotivatethem,Richard?

R:Ifwelowerthequotas,itwillbeeasierforthesalespeopletoreachthem.Somorepeoplewillget……A:Idon’tseethepoint.How’sthatgoingtoincreasesales?

L:Lethimfinish.R:Well,Ithinkthequotasarejusttoohigh.Thesalespeopledon’tthinktheycanreachthemsotrydon’ttry.But,ifsomeoneismaking,say$45.000,andifthetargetis$50.000,thenthey’llwor