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BusinessplanforHappyMall.comByGroup5E1HarrisonAlexOwenDannyMessiAndrewPeterBaseneyTABLEOFCONTENTSExecutiveSummary-------------------------------------3Background--------------------------------3Market-----------------------------------5Saleandpricing----------------------------------------8Technological-------------------------------11Staff-----------------------------------16Financial---------------------------------------------17Summary-------------------------------------211.ExecutiveSummaryThetotalcapitalweneedisabout400,000yuan.Eachofthe8membersinvest50,000yuan.ThofourwebsiteisHappyMall.com.ThebusinesswillbeaWebmallthatservesstudentsandotherpeopleChina.Basedonthefinancialandcompetitiveanalysispresentedinthisplan,BulldogMall.comwillbesuccessful.HappyMall.comwillbecomefirmlyestablishedinwithinthreeyears.HappyMall.com’suser-friendlyenvironment,technicalexcellence,competitiveadrates,anditsslogan,“HappyMall.com–Cheap,fastandhappy”willprovideadistinctivecompetitiveedge.HappyMall.comanticipateslaunchinginwithatargetlaunchdateofJan1,.Thesitewillbeoperational24hoursaday,7daysaweek.BackgroundelectroniccommercebackgroundandsignificanceThelastcenturysincethe90's,alongwiththenetwork,communicationandinformationtechnology,abreakthroughintheworld,Internetexplosivegrowthandtherapidpopularization.Inthiscontext,theelectroniccommerceemergeasthetimesrequire.ElectroniccommerceisbasedontheInternet,tothemainpartiestothetransaction,bankelectronicpaymentandsettlementmeans,tothecustomerdatabasedonnewbusinessmodel,itcanmakethemerchantandthesuppliercloselyrelates,quicklymeetsthecustomerneed,alsoallowsbusinessesgloballytoselectthebestsuppliers,intheworldthemarketsalesofproducts.Since1998the"e-commerce"since,therapiddevelopmentofelectroniccommerceintheworld,approximatelyeveryninemonths,itstransactionvolumewillbedoubled,globale-commercetransactions(includingonlinetrade,suchashundredsofbillionsofdollarsinsales),businessincomeincreased262%.Atpresent,manycountriesintheworldhavebeenoptimisticabouttheelectroniccommercethenewcontinent,isgenerallybelievedthatthedevelopmentofelectroniccommercewillbethenext25years,theworldeconomicdevelopmentanimportantforce,inthepromotionofeconomywillbefarmorethan200yearsbeforetheindustrialrevolution.3.Market3.1SwotAnalysisStrengths:lowcost,wedon'tneedatrueshopandwealsohavelessstaffGoodservice,consumers'satisfactionisouraimOurendeavorandHYPERLINKconfidenceOpportunities:ThedevelopmentofshoppingonlineisveryfastStudentsissuchabigmarketWeakness:loanrequiredLackExperienceWebsitePromotionThreats:PotentialfuturecompetitionHighercostsinfuture3.2TargetMarket:Studentsfromuniversitywhodonothavealotofmoney.(Maincustom)Whitecollarswholikeshoppingonline.Officialsingovernmentandcompany.Teachersinuniversity3.3MarketResearch3.3.1.ObjectiveoftheResearch:AsthenumberofChinesenetizensincreasesrapidly,shoppingonlinehasbecomeapartofmoreandmorepeople'sdailylife.In,theratioofonlineshoppingtransactionstototalretailsalesofsocialconsumergoodsincreasedto1.6%and1.9%respectivelyinfrom1.3%in.Inadditiontoconsumer’sincreasinglypreferencetoonlineshopping,financialcrisisisalsoinfavorofonlineshoppingdevelopment.ThepurposeIdidthisresearchistoanalysistherealreasonwhyonlineshoppingisgainingpopularityinChina.3.3.2.DescriptionoftheMarket:OnlineshoppingistheprocessconsumersgothroughtopurchaseproductsorservicesovertheInternet.Anonlineshop,e-shop,e-store,internetshop,webshop,HYPERLINK\o"Webstore"webstore,onlinestore,orvirtualstoreevokesthephysicalanalogyofbuyingHYPERLINK"(business)"\o"Product(business)"productsorHYPERLINK"(economics)"\o"Service(economics)"servicesataHYPERLINK\o"Brickandmortarbusiness"bricks-and-mortarHYPERLINK\o"Retailing"retailerorinaHYPERLINK\o"Shoppingmall"shoppingmall.OnlineshoppingisatypeofHYPERLINK\o"Electroniccommerce"electroniccommerceusedforCustomer-to-Customer(C2C)HYPERLINK\o"Business-to-business"business-to-business(B2B)andHYPERLINK\o"Business-to-consumer"business-to-consumer(B2C)transactions.AgrowingnumberofChinesenetizensareaccustomedtoonlineshoppingduetoitsapparentpriceandconvenience.Currently,aroundoneinfournetizensinChinaselectonlineshopping,whileitistwointhreenetizensincountrieswithhighInternetpenetrationsuchasEuropeancountries,theUnitedStatesandSouthKorea.Therefore,thepotentialofChina’sonlineshoppingmarkethasnotbeenfullyliberatedyet.3.3.3.MarketMetrics:InChina,thethreemainChina’sB2Cmarketplayersare:1)TaobaoMall–AB2CMarketplaceoperatedbyAlibab,alocalInternetcompanyinwhichYahoobought40%stakeinSept..Alalsoboaststheworld’slargestB2Bmarketplace.2)360buy–oneofthebiggestB2CwebofChina3)Amazon–anewlaunchedB2CmarketplaceoperatedbyAmazonandZhuoyue,whichownsmanyfamousmallallovertheworld.Forexample,recently,CNNICmadeaB2CShoppingMarketSurvey,whichinvolvesRandomSamplingTelephoneSurveyandOnlineSurvey.ThebasicfindingsIacquiredincluding:1)3.3millionpeoplehaveshoppedOnline(bothB2CandC2C)inthe3citiessurveyed.Penetrationrateis25.5%oftotalonlinepopulation.2)2millionpeopleinthe3citieshaveshoppedonaB2Cmarketplace.Nationally,B2Cshoppersareestimatedtoexceed10millionpeople.MarketshareofchinaelectronicB2CWebDifferencesofB2Cconsumer'sageﻩ(18-30andabove30)TaobaoAmazon360buyWecanseethattheyoungpeopleisourmainconsumer,theyarestudent,Whitecollarsandoffcialsﻩ3.4Competitorsanalysis1.Taobao:ItisaChineseonlineshoppingwebsite.ItsellsallkindsofproductsanditisthelargestonlineshoppingwebsiteinChina.2.Amazon:Amazonstartedinasaelectronicproductsandbooke-retailer,andhasbecomeoneofthebiggestinternetbrandinChina.Theyarefocusedonbringingqualitybooks,electroniductsandotherlifestylegoodsatreasonablepricestoourcustomers.3.360buy:360buyJingdongMall(www.360buy.com)isthebiggest3ConlineretaileroftheB2CmarketinChina;itisoneofthemostpopularandpowerfulE-BusinesswebsiteintheChina'sE-Businessfield.(3CstandsforComputer,Communication,andConsumerElectronic)ﻭThe360buyJingdongMall'sservicephilosophyis"People-oriented",andpromisestoprovidekindlyOmni-directionalservicesforpersonalusersandbusinessusers,Jingdongworkshardondevelopingafriendly,happyandrelaxedshoppingenvironmentforshoppers,andkeepsaddingducts,hopestosatisfyshopperswithdifferentshoppingdemands.ComparetotheothersamekindofE-Businessretailers,360buyJingdongMallhasahugecatalogofproducts,competitiveprices,andconsummatelogisticsanddistributionsystemsandsoon,JingdonghasbuiltgoodreputationintheE-Businessfieldandhavinglargemarketshareamongthebestsinchina.
3.5PromotionalstrategyWeprovidesseveralmeasuresofdiscount,thesearebasicpromotions.Everyconsumerwillgetamembershipcard,asiftheyhavebought200RMBgoods.Thenconsumerscanenjoya5%discountinthelaterconsumption.Sometimes,somecombinationsofgoodsalsoprovideahugediscount.3.Wewillorganizesomesalespromotionduringfestivals3.6Websitepublishingpromotion1.Promotethesitethroughsearchengines2.Useourownwebsitetopromoteourownwebsite3.Useofothersitesmotetheirwebsite4.Useourservicesandpromotionalactivitiemotethesite5.Useoftraditionalmediatopromotethesitesaleandpricing4.1ProductinstructionOurmainproductsareelectronicproductscontainingcomputer,tv,camera,mobilephone,watchandsoon.Inordertoguaranteethequalityofourproducts,manymeasureshavebeentaken.ProductCategories:1.WatchHYPERLINKPocketWatchesHYPERLINKSports&LEDwatchesHYPERLINKHelloKittyWatchesHYPERLINKKids'WatchesHYPERLINKOtherWatches2.CellphoneHYPERLINKAndroidCellPhoneHYPERLINKQuadBandCellPhoneHYPERLINKDualCardsPhoneHYPERLINKQwertyKeyboardPhoneHYPERLINKWiFiCellPhoneHYPERLINKTVCellPhoneHYPERLINKWatchCellPhoneHYPERLINKCartoonCellPhone3.HYPERLINKTabletPCHYPERLINKAndroidTabletPCHYPERLINKWindowsTabletPCHYPERLINKA4.OtherelectroductsHYPERLINKMP3/MP4/MP5Playersandsoon4.2PricingstrategyTheaimofcompanyisthatlowerunitprice,bettersalevolume.Thustheprofitissetabout10%to15%.(Postingfeeisnotincluded),WhenweholdHYPERLINKsalesHYPERLINKpromotionmaybesetlowevenlowerthanthecost.4.3Payment:OnlineshopperscommonlyuseHYPERLINK\o"Creditcard"creditcardtomakepayments,howeversomesystemsenableuserstocreateaccountsandpaybyalternativemeans,suchas:HYPERLINK\o"Debitcard"DebitcardVarioustypesofHYPERLINK\o"Electronicmoney"electronicmoneyHYPERLINK\o"Cashondelivery"Cashondelivery(C.O.D.,offeredbyveryfewonlinestores)HYPERLINK\o"Cheque"ChequeHYPERLINK\o"Wiretransfer"Wiretransfer/deliveryonpaymentHYPERLINK\o"Moneyorder"PostalmoneyorderHYPERLINK\o"ReverseSMSbilling"ReverseSMSbillingtomobilephonesHYPERLINK\o"Giftcard"GiftcardsDirectdebitinsomecountries4.4CustomerServiceHYPERLINKOurGuarantee1yearguaranteedateﻭ
Ifthereisqualityproblemwithyourproduct,pleasereturnittous,andwewillofferyoufreerepairservice.Customershouldcoverthereturnshippingfee,andHappyMall.comisresponsiblefortheshippingcostsofarrangingreshipmentbyairmail.Sometimeswemaygiveyouasolutionaccordingtothegoods'valueeitherissueyouapartialrefundorsendareplacement.
ﻭ2.45daysMoneyBackﻭ
WeofferMoney-Back-in-45-Day-Serviceforeverybuyer.Ifyoudon'tgetthegoods/itemswithin45daysafteryoupay,youcanopenandispute,wewillissuefullrefundtoyoufirstwithoutanyexcuses.However,wesincerelyhopeyoucanrepayifyoufinallygetthegoods/itemsafter45days.ﻭﻭ5.Technological5.1technologiesRolemanagement:HappyMimplementsasolutionthatseparatestherolesofcustomersgroups,themanagersgroupsandpartnersgroupsviathestrictaccountmanagement.Productscategorizing:HappyMall.comprogramstheproductclassificationneatlyandregulatethedifferentcategoriesdynamicallyforthedifferentcustomer.Ordermanagement:onHappyMall.comcustomercantakeordereasilyandsimplyviaatoolcalled‘onetooneorderingcentre’.Onlinepayment:HappyMall
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