礼宾部常用英语及情景对话(中英文)

礼宾部常用英语及情景对话(中英文)礼宾部常用英语及情景对话(中英文)礼宾部常用英语及情景对话(中英文)资料仅供参考文件编号：2022年4月礼宾部常用英语及情景对话(中英文)版本号：A修改号：1页次：1.0审核：批准:发布日期：重要词汇礼宾部Concierge行李生Bellman/Bellboy门童Doorman行李Luggage/Baggage行李架Luggagerack行李存放处LuggageDepository行李车Baggagetrolley司机Driver导游Tourguide电梯Elevator洗手间Toilet机场Airport火车站Railwaystation商场Shoppingcenter超市Supermarket小费Tip雨伞Umbrella接机服务Pick-upservice/Limousineservice行李寄存Checkbaggage叫早服务Morningcall贵重物品Valuables易碎物品Fragileobjects自助早餐Buffetbreakfast往前直走Straighton常用词汇五星级酒店Five-starhotel前厅部Frontofficedepartment总台Reception/Frontdesk总机Operator/Servicecenter商务中心Businesscenter票务Ticketservice游泳池Swimmingpool西餐厅Westernrestaurant中餐厅Chineserestaurant大堂吧Lobbylounge/医务室ClinicRoom桑拿Sauna/按摩Massage/美容厅Beautysalon多功能厅/会议室PowerlongMulti-FunctionHall/Meetingroom停车场Parkinglot总经理Generalmanager/经理Manager大堂副理Assistantmanager[AM]宾客关系主任Guestrelationofficer[GRO]主管Director/领班Supervisor楼层服务员Roomboy/Roomwaiter总台接待Receptionist/维修人员Repairman换钱changemoney明信片postcard洗衣袋Laundrybag小心轻放HandlewithCare/请勿倒立KeepTopSideUp常用句子Aretheseyourbaggage?这些是您的行李吗？Isthiseverything,sir？这是全部东西吗，先生？MayItakethemforyou/Letmehelpyouwithyourluggage.我来帮您拿好吗/让我来帮您拿吧。IhopeI'mnotdisturbingyou.我希望没有打扰您。Justamoment,madam.I'llbringthemtoyourightaway.等一会儿，夫人。我马上送来。Thebellboywillshowyoutoyourroom,sir.先生，行李生会送您到房间的。Hereisyourroomkey.给您房间钥匙。Youmay[can]leaveyourluggageintheConcierge.您可以把行李放在礼宾部。Wouldyouliketocheckyourluggagehere?您要寄存行李吗？Don’tworry,yourluggagewillbesentupatonce.别担心，您的行李很快就会送上去的。Whenyoucheckout,pleasecallNO.71andwe’llhelpyouwithyourluggageimmediately.如果您要退房，请致电71，我们将马上帮您运送行李。MayIknowyourroomnumber/What'syourroomnumber,please

您能告诉我您的房间号吗？MayIhavealookatyourroomcard?我可以看一下您的房卡吗？DoyoumindifIputyourluggageathere?我把您的行李放在这里好吗？Pleasesignyournamehere.请您在这里签名。Wouldyoulikemetocallataxiforyou/Wouldyouwantataxi

你需要我为你叫一辆出租车吗/需要出租车吗

About40minutesbytexifromheretoAirport.从这里到机场大概需要40分钟。I'msorrytohavekeptyouwaiting./Sorrytohavekeptyouwaiting对不起让你久等了。Wouldyoutellmeyourphonenumber您能告诉我您的电话号码吗？Afteryou,please．/Youfirst,please.你先请。Thisway,please这边请。IsthereanythingelseIcandoforyou？您还有什么事要我做吗？Iseewhatyourmean.我了解你的意思。I’llsendtheluggageupbyanotherlift.我乘另一部电梯把行李送上去。Hereweare,sir,room2205先生，2205房到了。情景对话1，客人在门口时AcarpullsupinfrontofDonsenHotelandadoormangoesforwardtomeettheMrSteven，openingthedoorofthecarforthem.汽车停在了东胜大厦门口，门童上前为Steven先生开车门。场景一：Doorman[D]:Goodevening,sirandmadam．Welcometoourhotel．门童[D]：晚上好。欢迎光临！MrSteven[S]：Goodevening．Steven先生[S]：晚上好。[D]Excuseme,sir．Soyouhavegotaltogetherfourpiecesofluggage？D：对不起先生，您一共带了4件行李是吗？[S]Yes.[D]Ok．Leaveittome,sir.I’lltakecareofyourluggage.D：好的，让我帮您拿吧，我会照看好行李的。[S]Thankyou．S：谢谢。[D]Notatall.TheReceptionDeskisstraightahead．Thisway,please．D：不客气先生。总台就在前面，这边请。场景二：S：Excuseme，whereistherestaurant？S：对不起，请问餐厅在哪里？D：WehaveChineserestaurantandawestern-stylerestaurant．Whichonedoyouprefer？D：我们这里有中餐厅和西餐厅，您更喜欢哪个呢？S：I'dliketotrysomeChinesefoodtoday．S：今天我想来点中国菜。D：Thebuffet?D：要自助的吗？S：Yes.S：是的。D：Isonthefirstfloor．Thisway,please.D：那在一楼，这边请。S：Whatarethehoursattherestaurant？S：几点有饭吃呢？D：Lunch11∶30a．m．To113∶30p．m．；Dinner5∶30to21∶30p．m．．D：午餐是上午11点半到下午13点30，晚餐是下午5点半到晚上9点30。S：Thankyou．D：You'rewelcome．

2，带领客人到房间Bellboy[B]：Isthiseverything,sir？B：这是全部的行李吗，先生？MrSteven[S]：Yes,that'severything．S：是的。B：Ok,MayIhavealookatyourroomcard？B：能不能让我看下您的房卡？S：Oh，yes．is2205．S：噢，好的。我住2205房。B：Isee．Nowpleasefollowme．I’llshowyoutoyourroom.B：好的。现在我带您去您的房间。S：WhereistheWesternrestaurant？S：西餐厅在哪呢？B：Oh,it’sontheFirstfloor.Getouttheliftandturnright,sir.B：在一楼，先生。出电梯右转就到了。S：Whenwillitopen?S：什么时候开呢？B：Theservicetimeis6:30am.To10:00am..B：营业时间是早上6点半到10点。S：OK。B：Hereweare,sir.Room2205.Letmehelpyoutoopenthedoor.B：我们到了先生，2205房。让我帮您开门吧。[门开后]B：Youfirst,sir.DoyoumindifIputyourluggageathere?B：您先请先生，我把您的行李放在这里好吗？S：It'sOK,Thankyoumanymuch,S：好的，非常感谢。B：That’smyjob.Howdoyoulikethisroom?

B：这是我们工作。房间如何呢先生？S：It'sverycozy．Ilikeitverymuch.S：非常舒适，我很喜欢。B：Right,isthereanythingelseIcandoforyou?B：还有其他需要吗？S：No,Thankyou.B：OK,Goodnight.

3，客人寄存行李MrSteven[S]：Iwanttocheckmyluggage.S：我想要寄存我的行李。Bellman[B]：Certainly,sir.Youcancheckluggagehere.Pleasegothroughtheformalities.B：当然可以，先生。你可以把行李寄存在这里。请您办一下寄存手续。S：Noproblem.S：没问题。B：MayIknowyourroomnumber?B：您是几号房的？S：Myroomnumberis2205.S：2205。B：WhenwillyoutakethembackSir.B：您什么时候来取呢？S：About30minuteslater.S：大约半小时以后。B：OK,pleasesignyournamehere.B：好的，请在这里签个名。B：Keeptheluggagecheckcard,andfordrawing,pleaseshowthesecondhalfofthiscard.B：请保存好行李寄存卡，当您来取回行李时，请出示这张卡的下半联。S：OK,thankyouverymuch.Byebye.B：Seeyou.Sir.

4，客人要出租车

Doorman[D]：Wouldyoulikemetocallataxiforyou?D：需要一辆的士吗？MrSteven[S]：Yes,thanks.S：是的。D：WheretoSir.

D：到哪里呢，先生。S：Totheairport,S：到机场。D：OK,Justmoment,please.D：好的，请稍等