六西格玛项目模板课件

ProjectName

DMAICWorkbook

ProjectName

DMAICWorkbo1Initialsituation/BackgroundInformationProblem:Goal:ProjectScope/ProjectFocusProjectCharter(1/2)

Fillin:WhyisthisprojectrelevantforEssex?Fillin: SMARTdescriptionof

As-Is-Situation

(nocauses)(SMART:specific,measurable,accepted/attractive,realistic,timebound)Fillin: SMARTdescriptionof

To-Be-Situation

(solutionsfree)(SMART:specific,measurable,accepted/attractive,realistic,timebound)Initialsituation/Background2QualitativebenefitQuantitativebenefitExistingprojects/activitieswithexistinginterfaceswhichamongtoeachother:Projectstatus/milestonesStart

TT.MM.JJEnd

TT.MM.JJStatus

1KickOff/ProjectSignOff2PhaseDefine3PhaseMeasure4PhaseAnalyze5PhaseImprove6PhaseControlProjectTeam:NameRoleBusinessAreaTimeCommitmentCommittedbyManagerBlackBelt(TeamLeader)SponsorTeamMemberTeamMemberTeamMemberProjectCharter(2/2)

hrsperweek/permonth…OrpercentageFillin: measurablebenefits

(monetaryorothers)Fillin: nonmeasurablebenefitsFillin: consideralsoglobalrolloutFillin:RealisticmilestonesplanQualitativebenefitQuantitativ3ProjectTimeline

"Istheprojectontime?"TeammeetingTeammeetingmitSponsorOnTrackDelayedCriticalUnreachablePhaseWeek34Week35Week36Week37Week38Week39Week40Week41Week42Week43Week44Week45Week46Week47Week48Week49Week50Week51Week52Week1Week1Week3Week4Week5Week6Week8Week9StatusSeptemberOctoberNovemberDecemberJanuaryFebruaryDefineOTMeasureAnalyzeImproveControlDisplayofMilestonesismandatory.Usethebesttool(MSExcel,Msproject,etc)toplanandtrackmilestones.Acopyinenhancedmetafileformatrecomendable.ProjectTimeline

"Istheproj4SupplierInputProcessOutputCustomerSupplier1Input1<FillIn><FillIn><FillIn><FillIn><FillIn><FillIn>Output1Customer1STARTSTOPSIPOC:[ProcessName]

"Dowehaveacommonunderstandinghowtheprocessworkstoday?"SIPOCoranotherhighlevelprojectdescriptionwithca.5processsteps,mainsuppliers,inputs,fortheprojectrelevantoutputandcustomersSupplierInputProcessOutputCust5CTQ/CTBTable(Tool1)

"Howmakethecustomerfeelsatisfied?"VoCComplaintSolutionSpecificationOther“true”needCTQ1-3CTQVoBComplaintSolutionSpecificationOther“true”needCTB1-2CTBCTQs:„Eachoutputfulfill…“etc.(customersperspective)CTBs:mayalsobeidenticalwithgoals,alsoservicelevels,CTQ/CTBTable(Tool1)

"Howm6Assumptions:......NetBenefitEstimate

"Howbigisthemonetaryvalueoftheproject?"Explanations...DocumentsAttached:...BenefitEstimate+Marginfromrevenueincrease<FillIn>T€+Costreduction<FillIn>T€+Reducedcostofcapital<FillIn>T€CostsEstimate--Projectcosts(travel,accommodation,manuals,etc.)<FillIn>T€--Implementationcosts(training,investments)<FillIn>T€EstimatedNetBenefit<FillIn>T€[ProjectTitle]Timebaseinterval12months[Estimatedate]NetBenefitMeasurementStart[Date]PMTapprovalrequiredyesnoTobecheckedwithfinancialcontrolling!!!AnExcel-screenshot(enhancedmetafile)isacceptable.Ifnecessaryforunderstandingpleasefillintheassumptionsforestimation.Assumptions:NetBenefitEstima7DEFINEPhaseGateReview

"DoweagreethattheDEFINEphaseiscompleted?"ProjectName:Sponsor:BlackBelt:>>Name<<>>Name<<Followingdocumentationhasbeenpresentedandagreed:ProjectCharterSIPOCVOC/VOB/CTQ/CTBNetBenefitEstimateClearanceforDEFINEPhaseClosure:AuthorizedNotAuthorized,Reason:>>FillIn<<SignatureMasterBlackBelt,DateSignatureSponsor,DateDEFINEPhaseGateReview

"Do8CorrelationIntensity:9strong,3medium,1weak,0noneCTQs/CTBs[Top1CTQCustomerRequirement]9300[Top2CTQCustomerRequirement][Top3CTQCustomerRequirement][Top1CTBBusinessRequirement][OutputVariable][OutputVariable][OutputVariable][OutputVariable][OutputVariable]UseCTQsandCTBsfromDefinePhaseCTQ/CTBTableOutputVariableMatrix

"WhichoutputvariablesmeasureCTQsandCTBsinthebestway?"CorrelationIntensity:9st9OperationalDefinitionof[FILLIN]

“whatandhowexactlyhavetobemeasured?"CharacteristicofinterestMeasuringinstrumentMethodoftestDecisionCriteriaOnlyrelevantfor

attributesRelevantforallmeasurementsRelevantforallmeasurementsRelevantforallmeasurementsDuplicatethistemplateforallmeasurementsOperationalDefinitionof[FIL10MeasurementSystemAnalysisfor[FILLIN]

“HowtoensurethatMeasurementSystemvariationdoesnotaffectresults?”MeasurementSystem

AnalysisMethod:(Howhavethemeasurement

systembechecked?)Results:(Isthemeasurement

systemtrustable?)Improvements:(Howcanthemeasurement

systembeimproved?)DuplicatethistemplateforallmeasurementsMeasurementSystemAnalysisfo11VariableVariableType(Output/Process/Input)DataType(cont./discrete)OperationalDefinitionWhoisresponsiblefordatacollectionDatacollectionmethodDate/time/frequencyofmeasurementDatasource/placeofmeasurementTargetValueOutputOutputInputProcessUseselectedoutputvariablesfrom‘OutputVariableMatrix’aswellasavailableinputandprocessinformationvariablesDataCollectionPlan

"Howdoweobtainperformancedataoftheas-isprocess?"VariableVariableType(Output12GraphicalDisplay[Text]OperationalDefinitionResult/Interpretation/LearningInterpretation(inwords)–howgoodareCTQ/CTBrequirementsfulfilledusingactualprocessandreliabledata?MEASUREResults:Summaryfor[FILLIN]

"Howwellarecustomerrequirementsmettoday?"[Text]GeneralConditions[Text]Samplemethod,sizeanddates,ResultsMSANameof

MeasurementShortsummaryofoperationaldefinitionAnygraphtobestdescribethedegreeoffulfilmentofCTQ/CTBDuplicatethistemplateforeverymeasurementsGraphicalDisplay[Text]Operati13ProcessSigmaCalculationAs-isProcessResultsTotalNumberofTransactions[N]NumberofDefectOpportunities[O]NumberofDefects[D]DPMO[DefectsperMillionOpportunities]YieldLevel:Yield=D/N%DPMOLevel:DPMO=D/(N*O)106SigmaLevel:(LookupDPMOValueinSigmaTable)In____%ofthecaseswedonotfulfillcustomerrequirementstodayWecurrentlyproduce___defectspermillionopportunitiesThecurrentProcessSigmavalueis____Explanation......

CurrentProcessYield&SigmaValue

"Howcanas-isprocessperformancebequantified?"ProcessSigmaCalculationAs-is14MeasurePhaseGateReview

"DoweagreethattheMEASUREphaseiscompleted?"ProjectName:Sponsor:BlackBelt:>>Name<<>>Name<<Followingdocumentationhasbeenpresentedandagreed:OutputVariableMatrixDataCollectionPlanSummaryofMEASUREResultsProcessPerformanceKPIClearanceforMEASUREPhaseClosure:AuthorizedNotAuthorized,Reason:>>FillIn<<SignatureMasterBlackBelt,DateSignatureSponsor,DateMeasurementSystemAnalysisMeasurePhaseGateReview

"Do15HighemployeefluctuationrateInformationmanagementSystemhandlingOutofdatesystemNoconsistencycheckofACCIdataNotsystematicNoexactdataWhyisnoteverycallresolvedthefirsttime?InsufficientagenttrainingNoairconditioningIncallcentreMotherNatureMachinesMethodsMeasurementsMenMaterialPleasecopythispageforeveryCTQHandsethardwaredefectsCauseandEffectDiagram

"Whichmightbecausesoflowprocessperformance?"UsefulalternativetothefishboneisprocessmappingHighemployeefluctuationrate16

[OutputVariable][OutputVariable][OutputVariable][OutputVariable][OutputVariable]Sum[cause1][cause2][cause3][cause4][cause5][cause6][cause7][cause8][cause9]OutputVariables(y)InputandprocessVariables(x)CorrelationIntensity:9strong,3medium,1weak,0noney=f(x1,x2,…xn)PotentialcausesUsecausesfrom‘CauseandEffectDiagram’andoutputvariablesfrom‘OutputVariableMatrix’(Measure)InputandProcessVariableMatrix

"Whichvariables(x)doweassumetoberootcausesoftheproblem(lowvalueofy)?"[OutputVariable][OutputVar17OutputVariables(y)#PossibleCause(x)(Hypothesis)TobeverifiedbyMeasurementResultImpactonCTQ/CTB(responsibleforx%ofproblem)Potentialin€

(incaseofsolutionimplementation)RootCauseSignificanceverifiedNoevicenceNotsignificantY/N1234567AnalyzeRoadMapMatrix

“Howcanthepossiblecausesbeverified?"Output#PossibleCauseTobeve18GraphicalDisplay[Text]HypothesisResultsandConclusions[Text]GeneralConditions[Text]Methodofverification,ifapplicable:samplemethod,sizeandcollectiontime/duration,ResultsMSACauseAnalysisResults

"Howarepossiblecausesverified?"Whatisthepossiblecausetobeverified?Anyvisualizationofcause(flowchart,photo,draft,layout,etc)Interpretationofresultsandconclusions:Isthisaprovenmaincorecause?ExplanationofevidenceDupplicatethisslideandfillinforatleastonerelevantInput-/ProcessMeasurement(X)perOutputMeasurement(Y)GraphicalDisplay[Text]Hypothe19OverviewofAnalysisStepsExecuted

"Whichpotentialcausesareprovenrootcauses?"#HypothesisAnalysisResultCommentToolusedSignificanceverifiedNoevidenceNotsignificantRootcause12345678recommendedasanoverviewforgatereviewOverviewofAnalysisStepsExe20

#VitalFewCauses(x)Relatedtooutput(y)ImpactPotentialin€

(incaseofsolutionimplementation)LowMediumHighRC1RC2RC3RC4RC5RC6RC7RC8

RootCauseSummary

"Whicharethevitalfewcausesoftheprocessperformancedeficit?"ImportantasanoverviewforgatereviewandImprovephase

#VitalFewCausesRelatedtoo21ANALYZEPhaseGateReview

"DoweagreethattheANALYZEphaseiscompleted?"ProjectName:Sponsor:BlackBelt:>>Name<<>>Name<<Followingdocumentationhasbeenpresentedandagreed:CauseandEffectDiagramInputandProcessVariableMatrixDataAnalysisResultsClearanceforANALYZEPhaseClosure:AuthorizedNotAuthorized,Reason:>>FillIn<<SignatureMasterBlackBelt,DateSignatureSponsor,DateRootCauseSummaryANALYZEPhaseGateReview

"Do22PotentialSolutions

"Whichsolutionsmightsolvethevitalfewrootcauses?"#RootCause#SolutionIdeaMustCriteria/ExclusionCriteriaCommentsRC1S.1.1MustS.1.2MustS.1.3RC2S.2.1S.2.2S.2.3…Userootcausesfrom‘RootCauseSummary’(Analyze)PotentialSolutions

"Whichso23

SelectionCriteriaPriorityAs-isProcessAlternative1Alternative2Alternative3Alternative4Benefit

80+1+1+1

CostofImplementation

10+1+10

CTQ1fulfilment

50--1+10

CTQ2fulfilment

20+1--10

CTBfulfilment

70+1+1-1

WeightedSum011191Ranking3214ComparisonofAlternativeswithBenchmarkoption:+1Better,oEqual,--1WorsePughSelectionMatrix

"Whichisthebestsolution?"

SelectionCriteriaPriorityAs-24AlternativeAAlternativeBAlternativeCBenefit+Productivityincrease[k€]+X+Y+Z+Marginfromrevenueincrease[k€]+X+Y+Z+Costreduction[k€]+X+Y+Z+Reducedcostofcapital[k€]+X+Y+ZCost-Projectcosts(travel,accommodation,manuals,etc.)[k€]-X-Y-Z-Implementationcosts(training,investments)[k€]-X-Y-ZNetBenefit(Sum)[k€]+X+X+XCostBenefitAnalysis

"Whichofthesolutionalternativescreatesoptimumbenefit?"AlternativeAAlternativeBAlte25SelectedSolutions

"Whatarewegoingtoimplementtoachievetheprojectgoal?"Nr.SolutionImpactonCTQ/CTBComments[CTQ1][CTQ2][CTQ3][CTB1]SelectedSolutions

"Whatare26ResultsofPilotImplementation

"WhichlearningsfromthepilotcanwetransfertoRoll-out?"Diagram[Text]

ResultfromPilot[Text]

LearningforRoll-outResultsofPilotImplementatio27Roll-OutActionPlan

"Whodoeswhatuntilwhenforon-timesolutionimplementation?"PSP-CodeTask/WorkpackageDateResourcesSept.Okt.Nov.Dec.Jan.Feb.MarchStartEndResponsibleAssistance363738394041424344454647484950515212345678910111213141[task]1.1[workpackage][Date][Date][Name][Name]1.2[workpackage]1.3[workpackage]1.4[workpackage]1.5[workpackage]1.6[workpackage]1.7[workpackage]2[task]2.1[workpackage]2.2[workpackage]2.3[workpackage]2.4[workpackage]2.5[workpackage]2.6[workpackage]2.7[workpackage]3[task]3.1[workpackage]3.2[workpackage]3.3[workpackage]3.4[workpackage]3.5[workpackage]3.6[workpackage]3.7[workpackage]Projecttitle[Title]Projectleaderer[ProjectLeader]DateUseappropriatesoftware(MSExcel,MSProjectorsimilar)Roll-OutActionPlan

"Whodo28SolutionsOverview

“StatusSolutionImplementation"RootCause[Text]

GraphicalDisplayStatusImplementation[Text]

Solution25%50%75%100%Enddate:ShortdescriptionofrootcauseSummaryofsolutionandexpectedeffectonCTQ/CTBfulfilmentVisualizationofsolution(draft,picture,photo,processmap,etc)Actualstatus.ShouldberegularlyactualizedSolutionsOverview

“StatusSo29WhoneedstobeinformedAboutwhatWhoinformsDuedateRoll-outCommunicationPlan

"Doeseverybodyinvolvedknowwhatischangingandwhy?"WhoneedstobeinformedAbout30IMPROVEPhaseGateReview

"DoweagreethattheIMPROVEphaseiscompleted?"ProjectName:Sponsor:BlackBelt:>>Name<<>>Name<<Followingdocumentationhasbeenpresentedandagreed:ListofSelectedSolutionsClearanceforIMPROVEPhaseClosure:AuthorizedNotAuthorized,Reason:>>FillIn<<SignatureMasterBlackBelt,DateSignatureSponsor,DatePilotResultsRoll-outActionPlanRoll-outCommunicationPlanIMPROVEPhaseGateReview

"Do31ProcessMonitoring&ReactionPlan

"Howcanwemakesurethatimprovementsaresustainable?"KeyPerformanceIndicatorTransactionCompletionTimeOperationalDefinitionDurationofTransactionsismeasuredin[sec]forTransactionswithcharacteristicsxandyfromsourcezDimensionAmountTargetValueAllTransactionsprocessedwithin24h(1440min)Measurementinterval5workingdaysstartingfromthe10thofeachmonthFrequencyWeeklyDatacollectorCarlCollectorDataAnalyserAnnaCruncherCorrectiveaction(incaseofcontrollimitviolation):[action1][action2][action3]…ReportingPeterPaperResponsibleOttoOwnerTargetProcessMonitoring&Reaction32Confirmation

Date (signatureBlack/GreenBelt) (signatureProcessOwner)S060xx[ProjectTitle]ProjectTitleTheprocessownerhimself/herselfisabletoaccept

responsibilityforallprocesscontrolsProcessControlsTheprocessownerisabletotrainprocessparticipantswhoarerequiredtoexecuteprocesscontrolsand,wherenecessary,developthemfurtherbyhimself/herself.TrainingAllopenissuesfromthehandoverworkshophavebeencompleted.OpenIssuesTheBlackBeltisrelievedofhis/herresponsibilityforthe

processcontrolsasof[date]Responsibility>>FillIn<<

CommentsDocumentshandedover:ProcessDocumentationControlChartsResponseActionsDocumentshandedover:ProcessDocumentationControlCharts&ActionsRACIMatrixAuditDatesScheduledOthers(attached)

ProjectHandoverProtocol

"Howcanwemakesurethatimprovementsaresustainable?"ConfirmationS060xx[ProjectTi33BenefitApprovalSheet

"Doweagreeontheprojectsnetbenefitvalue?"Confirmation

Date/SignatureFinance&ControllingDate/SignatureProcessOwnerDate/SignatureHumanResourcesS060xx[ProjectTitle]ProjectTitleProcurementCostReductionofxxxEURperyear(p.a.)EffortReductionofxxxworkingdaysp.a.Duetoshortercycletimestherevenuewasincreasedbyxxx%.ThemarginfromincreasedrevenueamountstoxxxEURp.a.DuetoavoidanceofplannedinvestmentsthecostofcapitalwasreducedbyxxxEURBenefit

descriptionDocumentationattached:xxxPleaseexplainthecauseshere,incasetheaffectedmanagerisnotapprovingthebenefits.Pleasealsoexplainappropriatesolutionstoovercomethesecause(s).CommentsProjectclosure3monthAudit6monthAuditProjectNetBenefit(annualised):xxx€BenefitApprovalSheet

"Dowe34

ProjectTitle:S060xx[ProjectTitle]Nr.CriteriaStatementActionDeadlineResponsibilityStatus1SustainabilityofimplementedImprovement

2Executionofopenissuesfromprojecthandover

3RealisationofBenefits

4UpdateprocessDocumentation

5StatusofITImplementation

6Newfindings/lessonslearned

SendcopyofAuditProtocolto:ProcessOwner,Sponsor,SixSigmaProgramOfficeConfirmedDate(SignatureBlack/GreenBelt)(SignatureProcessOwner)

SustainAuditProtocol

"Howcanweensurethattheprocesskeepsrunningsmoothly?"

ProjectTitle:S060xx[Pro35ProjectResults(Measures):FillIn:BenefitsfortheCustomers:FillIn:IncludePcessperformancePrior/AfterprojectProjectName:FillIn:ProjectBackground:FillIn:ProcessImprovements/Changes:FillIn:ProjectTeam:Sponsor/Sponsor:BlackBelt:TeamMembers:Timeline:ProjectSuccessStoryboard

“Whichsuccesswewouldliketocoomunicate?"ProjectResults(Measures):Ben36AddedvalueforcompaniesandcustomersPlaceholderpoint1Placeholderpoint2Placeholderpoint3BackgroundandinitialsituationPlaceholderpoint1Placeholderpoint2Placeholderpoint3VerifiedrootcausesPlaceholderpoint1Placeholderpoint2Placeholderpoint3ImplementedsolutionsPlaceholderpoint1Placeholderpoint2Placeholderpoint3Developmentofcapitalcostsin2008ExampleOnePagerSuccessStory:ManadatoryProjectName

RelevantTopicsAddedvalueforcompaniesand37BackgroundPlaceholderpoint1Placeholderpoint2Placeholderpoint3

Initialsituation2007andobjectivestobeattainedbytheendof2008Placeholderpoint1Placeholderpoint2Placeholderpoint3ResultsofasismeasurementPlaceholderpoint1Placeholderpoint2Placeholderpoint3GraphicvisualizationofasismeasurementExampleExampleThreePagerSuccessStory:ManadatoryProjectName

RelevantTopicsBackgroundGraphicvisualizatio38ProcedureofcauseanalysisPlaceholderpoint1Placeholderpoint2Placeholderpoint3Resultsofcauseanalysis+ positiveassessment- negativeassessmentVerifiedrootcausesPlaceholderpoint1Placeholderpoint2Placeholderpoint3Asisstock=TargetstockExcessstockExampleStock:AsIsSituationProjectName

RelevantTopicsThreePagerSuccessStory:ManadatoryProcedureofcauseanalysisVer39AddedvalueforcompaniesandcustomersPlaceholderpoint1Placeholderpoint2Placeholderpoint3ImplementedsolutionsPlaceholderpoint1Placeholderpoint2Placeholderpoint3Developmentofcapitalcostsin2008PleaseinsertscreenshotExampleProjectName

RelevantTopicsThreePagerSuccessStory:ManadatoryAddedvalueforcompaniesand40LessonsLearned

"Whatwentwell,whatcanwedobetternexttime?"………Wherethingswentverywell:………WherewefoundroomforImprovement:LessonsLearned

"Whatwentwel41CONTROLPhaseGateReview

"DoweagreethattheCONTROLphaseiscompleted?"ProjectName:Sponsor:BlackBelt:>>Name<<>>Name<<Followingdocumentationhasbeenpresentedandagreed:Monitoring&ReactionPlanProjectHandoverProtocolBenefitApprovalSheetAuthorizedNotAuthorized,Reason:>>FillIn<<SignatureMasterBlackBelt,DateSignatureSponsor,DateProjectWorkbookCompleteSustainAuditsScheduledProjectSummary(ononepage)LessonsLearned(ononepage)Theprojectteamisreleavedofitsresponsibilityfortheprojectasof(date).TheTeamhasbeendisbanded.Sponsorwillcareforappropriateprojectsuccesscelebration(email,dinner,event…)TheBlackBeltandprojectteamhaveachievedtheobjectivesdefinedintheproject.CONTROLPhaseGateReview

"Do42ProjectName

DMAICWorkbook

ProjectName

DMAICWorkbo43Initialsituation/BackgroundInformationProblem:Goal:ProjectScope/ProjectFocusProjectCharter(1/2)

Fillin:WhyisthisprojectrelevantforEssex?Fillin: SMARTdescriptionof

As-Is-Situation

(nocauses)(SMART:specific,measurable,accepted/attractive,realistic,timebound)Fillin: SMARTdescriptionof

To-Be-Situation

(solutionsfree)(SMART:specific,measurable,accepted/attractive,realistic,timebound)Initialsituation/Background44QualitativebenefitQuantitativebenefitExistingprojects/activitieswithexistinginterfaceswhichamongtoeachother:Projectstatus/milestonesStart

TT.MM.JJEnd

TT.MM.JJStatus

1KickOff/ProjectSignOff2PhaseDefine3PhaseMeasure4PhaseAnalyze5PhaseImprove6PhaseControlProjectTeam:NameRoleBusinessAreaTimeCommitmentCommittedbyManagerBlackBelt(TeamLeader)SponsorTeamMemberTeamMemberTeamMemberProjectCharter(2/2)

hrsperweek/permonth…OrpercentageFillin: measurablebenefits

(monetaryorothers)Fillin: nonmeasurablebenefitsFillin: consideralsoglobalrolloutFillin:RealisticmilestonesplanQualitativebenefitQuantitativ45ProjectTimeline

"Istheprojectontime?"TeammeetingTeammeetingmitSponsorOnTrackDelayedCriticalUnreachablePhaseWeek34Week35Week36Week37Week38Week39Week40Week41Week42Week43Week44Week45Week46Week47Week48Week49Week50Week51Week52Week1Week1Week3Week4Week5Week6Week8Week9StatusSeptemberOctoberNovemberDecemberJanuaryFebruaryDefineOTMeasureAnalyzeImproveControlDisplayofMilestonesismandatory.Usethebesttool(MSExcel,Msproject,etc)toplanandtrackmilestones.Acopyinenhancedmetafileformatrecomendable.ProjectTimeline

"Istheproj46SupplierInputProcessOutputCustomerSupplier1Input1<FillIn><FillIn><FillIn><FillIn><FillIn><FillIn>Output1Customer1STARTSTOPSIPOC:[ProcessName]

"Dowehaveacommonunderstandinghowtheprocessworkstoday?"SIPOCoranotherhighlevelprojectdescriptionwithca.5processsteps,mainsuppliers,inputs,fortheprojectrelevantoutputandcustomersSupplierInputProcessOutputCust47CTQ/CTBTable(Tool1)

"Howmakethecustomerfeelsatisfied?"VoCComplaintSolutionSpecificationOther“true”needCTQ1-3CTQVoBComplaintSolutionSpecificationOther“true”needCTB1-2CTBCTQs:„Eachoutputfulfill…“etc.(customersperspective)CTBs:mayalsobeidenticalwithgoals,alsoservicelevels,CTQ/CTBTable(Tool1)

"Howm48Assumptions:......NetBenefitEstimate

"Howbigisthemonetaryvalueoftheproject?"Explanations...DocumentsAttached:...BenefitEstimate+Marginfromrevenueincrease<FillIn>T€+Costreduction<FillIn>T€+Reducedcostofcapital<FillIn>T€CostsEstimate--Projectcosts(travel,accommodation,manuals,etc.)<FillIn>T€--Implementationcosts(training,investments)<FillIn>T€EstimatedNetBenefit<FillIn>T€[ProjectTitle]Timebaseinterval12months[Estimatedate]NetBenefitMeasurementStart[Date]PMTapprovalrequiredyesnoTobecheckedwithfinancialcontrolling!!!AnExcel-screenshot(enhancedmetafile)isacceptable.Ifnecessaryforunderstandingpleasefillintheassumptionsforestimation.Assumptions:NetBenefitEstima49DEFINEPhaseGateReview

"DoweagreethattheDEFINEphaseiscompleted?"ProjectName:Sponsor:BlackBelt:>>Name<<>>Name<<Followingdocumentationhasbeenpresentedandagreed:ProjectCharterSIPOCVOC/VOB/CTQ/CTBNetBenefitEstimateClearanceforDEFINEPhaseClosure:AuthorizedNotAuthorized,Reason:>>FillIn<<SignatureMasterBlackBelt,DateSignatureSponsor,DateDEFINEPhaseGateReview

"Do50CorrelationIntensity:9strong,3medium,1weak,0noneCTQs/CTBs[Top1CTQCustomerRequirement]9300[Top2CTQCustomerRequirement][Top3CTQCustomerRequirement][Top1CTBBusinessRequirement][OutputVariable][OutputVariable][OutputVariable][OutputVariable][OutputVariable]UseCTQsandCTBsfromDefinePhaseCTQ/CTBTableOutputVariableMatrix

"WhichoutputvariablesmeasureCTQsandCTBsinthebestway?"CorrelationIntensity:9st51OperationalDefinitionof[FILLIN]

“whatandhowexactlyhavetobemeasured?"CharacteristicofinterestMeasuringinstrumentMethodoftestDecisionCriteriaOnlyrelevantfor

attributesRelevantforallmeasurementsRelevantforallmeasurementsRelevantforallmeasurementsDuplicatethistemplateforallmeasurementsOperationalDefinitionof[FIL52MeasurementSystemAnalysisfor[FILLIN]

“HowtoensurethatMeasurementSystemvariationdoesnotaffectresults?”MeasurementSystem

AnalysisMethod:(Howhavethemeasurement

systembechecked?)Results:(Isthemeasurement

systemtrustable?)Improvements:(Howcanthemeasurement

systembeimproved?)DuplicatethistemplateforallmeasurementsMeasurementSystemAnalysisfo53VariableVariableType(Output/Process/Input)DataType(cont./discrete)OperationalDefinitionWhoisresponsiblefordatacollectionDatacollectionmethodDate/time/frequencyofmeasurementDatasource/placeofmeasurementTargetValueOutputOutputInputProcessUseselectedoutputvariablesfrom‘OutputVariableMatrix’aswellasavailableinputandprocessinformationvariablesDataCollectionPlan

"Howdoweobtainperformancedataoftheas-isprocess?"VariableVariableType(Output54GraphicalDisplay[Text]OperationalDefinitionResult/Interpretation/LearningInterpretation(inwords)–howgoodareCTQ/CTBrequirementsfulfilledusingactualprocessandreliabledata?MEASUREResults:Summaryfor[FILLIN]

"Howwellarecustomerrequirementsmettoday?"[Text]GeneralConditions[Text]Samplemethod,sizeanddates,ResultsMSANameof

MeasurementShortsummaryofoperationaldefinitionAnygraphtobestdescribethedegreeoffulfilmentofCTQ/CTBDuplicatethistemplateforeverymeasurementsGraphicalDisplay[Text]Operati55ProcessSigmaCalculationAs-isProcessResultsTotalNumberofTransactions[N]NumberofDefectOpportunities[O]NumberofDefects[D]DPMO[DefectsperMillionOpportunities]YieldLevel:Yield=D/N%DPMOLevel:DPMO=D/(N*O)106SigmaLeve