酒店星级标准Hotel rating

酒店星级标准Hotelrating酒店星级标准Hotelrating酒店星级标准HotelratingV:1.0精细整理，仅供参考酒店星级标准Hotelrating日期：20xx年X月Hotelrating"five-starsuperior"ratingatHotelVierJahreszeitenKempinski,Munich,GermanyHotelratingsareoftenusedtoclassifyhotelsaccordingtotheirquality.Thedevelopmentoftheconceptofhotelratinganditsassociateddefinitionsdisplaystrongparallels.Fromtheinitialpurposeofinformingtravellersonbasicfacilitiesthatcanbeexpected,theobjectivesofhotelratinghasexpandedintoafocusonthehotelexperienceasawhole.[1]Todaytheterms'grading','rating',and'classification'areusedtogenerallyrefertothesameconcept,thatistocategorizehotels.Thereareawidevarietyofratingschemesusedbydifferentorganizationsaroundtheworld.Manyhaveasysteminvolvingstars,withagreaternumberofstarsindicatinggreaterluxury.ForbesTravelGuide,formerlyMobilTravelGuide,launcheditsstarratingsystemin1958.TheAAAandtheiraffiliatedbodiesusediamondsinsteadofstarstoexpresshotelandrestaurantratingslevels.Foodservices,entertainment,view,roomvariationssuchassizeandadditionalamenities,spasandfitnesscenters,easeofaccessandlocationmaybeconsideredinestablishingastandard.Hotelsareindependentlyassessedintraditionalsystemsandrestheavilyonthefacilitiesprovided.Someconsiderthisdisadvantageoustosmallerhotelswhosequalityofaccommodationcouldfallintooneclassbutthelackofanitemsuchasanelevatorwouldpreventitfromreachingahighercategorization.[2]Inrecentyearshotelratingsystemshavealsobeencriticisedbysomewhoarguethattheratingcriteriaforsuchsystemsareoverlycomplexanddifficultforlaypersonstounderstand.Ithasbeensuggestedthatthelackofaunifiedglobalsystemforratinghotelsmayalsounderminetheusabilityofsuchschemes.Contents1StandardsofhotelclassificationHotelclassificationsinBritainEuropeanHotelstarsUnion2Worldhotelrating3SevenStars4Seealso5References6ExternallinksStandardsofhotelclassification[edit]Themorecommonclassificationsystemsinclude"star"rating,lettergrading,from"A"to"F",diamondorsimplya"satisfactory"or"unsatisfactory"footnotetoaccommodationsuchashostelsandmotels.SystemsusingtermssuchasDeluxe/Luxury,FirstClass/Superior,TouristClass/Standard,andBudgetClass/Economyaremorewidelyacceptedashoteltypes,ratherthanhotelstandard.Somecountrieshaveratingbyasinglepublicstandard—Belgium,Denmark,Greece,Italy,Malta,Netherlands,Portugal,SpainandHungaryhavelawsdefiningthehotelrating.InGermany,AustriaandSwitzerland,theratingisdefinedbytherespectivehotelindustryassociationusingafive-starsystem—theGermanclassificationsareTourist(*),Standard(**),Comfort(***),FirstClass(****)andLuxury(*****),withthemark"Superior"toflagextrasbeyondtheminimumdefinedinthestandard,butnotenoughtomovethehoteluptothenexttierranking.TheSwisshotelratingwasthefirstnon-governmentformalhotelclassificationbeginningin1979[3]ItdidinfluencethehotelclassificationinAustriaandGermany.[3]TheformalhotelclassificationoftheDEHOGA(GermanHotelandRestaurantAssociation)startedonAugust1,1996andprovedverysuccessfulwith80%ofguestscitingthehotelstarsasthemaincriteriainhotelselection.[4]ThisimplementationinfluencedthecreationofacommonEuropeanHotelstarsratingsystemthatstartedin2010(seebelow).InFrance,theratingisdefinedbythepublictouristboardofthedepartmentusingafour-starsystem(plus"L"forLuxus)whichhaschangedtoafive-starsystemfrom2009on.InSouthAfricaandNamibia,theTouristGradingCouncilofSouthAfricahasstrictrulesforahoteltypesgrantingupto5stars.InIndia,theclassificationofhotelsisbasedontwocategoriessuchas“Star”and“Heritage”.HotelsinIndiaareclassifiedbyHotelandRestaurantAssociationClassificationCommittee(HRACC),MinistryofTourism,India.[5]HotelclassificationsinBritain[edit]InGreatBritainhotelsareratedfromone-startofivestars.TheRACpulledoutofaccommodationgradingin2008sotheonlygradingschemesinoperationarethoseoperatedbytheAA(AutomobileAssociation)andthenationaltouristboards:VisitEngland,VisitWales,theScottishTouristBoardandtheNorthernIrelandTouristBoard.Theschemeswereall'harmonised'toensureconsistencybetweentheschemes.ThisappliestoallaccommodationtypesapartfromselfcateringthattheAAstartedofferingin2009.TheAAcriteriaareavailableonitswebsite.[Statedcriterianotfound:verificationneeded][6]Inadditiontotheusualblackstars(rangingfromone(thelowest)tofive(thehighest),theAAawardsredstarstothehighest-rated,whicharedeemed'Inspectors'Choice'.Eachofthenationaltouristboardshavegradingexplanationsontheirwebsites.EuropeanHotelstarsUnion[edit]TheHOTREC(Hotels,Restaurants&CafésinEurope)isanumbrellaorganizationfor39associationsfrom24Europeancountries.AtaconferenceinBergenin2004,thepartnersdraftedahotelclassificationsysteminordertoharmonizetheirnationalstandards.In2007HOTREClaunchedtheEuropeanHospitalityQualityscheme(EHQ)whichhassinceaccreditedtheexistingnationalinspectionbodiesforhotelrating.UnderthepatronageofHOTREC,thehotelassociationsofAustria,CzechRepublic,Germany,Hungary,Netherlands,SwedenandSwitzerlandcreatedtheHotelstarsUnion.[7]On14September2009,theHotelstarsUnionclassificationsystemwasestablishedataconferenceinPrague.ThissystembecameeffectiveinthesecountriesinJanuary2010,withtheexceptionofHungary,SwitzerlandandtheNetherlands,whohavechosenlaterdatesforthechange.LatermorecountrieshavejoinedtheHOTREChotelstarssystem:Estonia(2011),Latvia(2011),Lithuania(2011),Luxembourg(2011),Malta(2012),Belgium(2013),Denmark(2013)andGreece(2013).TheEuropeanHotelstarsUnionsystemisbasedontheearlierGermanhotelstarssystemthathadwidelyinfluencedthehotelclassificationsincentralEurope,withfivestarsandaSuperiormarktoflagextras.Insteadofastrictminimuminroomsizeandrequiredshowerfacilities.abathtubinafour-starhotel)thereisacatalogueofcriteriawith21qualificationsencompassing270elements,wheresomearemandatoryforastarandothersoptional.Themaincriteriaareinqualitymanagement,wellnessandsleepingaccommodation.[8]Inthecatalogueofcriteriaeachentryisassociatedwithanumberofpoints-eachHotelstarslevelrequiresaminimalsumofpointsbesidessomecriteriabeingobligatoryforthelevel.[9]TheminimumrequirementfortheSuperiorflagrequiresthesamesumofpointsasforthenextHotelstarslevelwhichhoweverwasnotawardedduetoatleastoneobligatoryrequirementbeingleftout.[9]Forhotelswiththreetofivestars,theHotelstarsUnionwilluse"mysteryguests"tochecktheservicequalityregularly.HotelstarExcerptofthecatalogueofcriteriaTourist100%oftheroomswithshower/WCorbathtub/WCDailyroomcleaning100%oftheroomswithcolour-TVtogetherwithremotecontrolTableandchairSoaporbodywashReceptionserviceFacsimileatthereceptionPubliclyavailabletelephoneforguestsExtendedbreakfastBeverageofferinthehotelDepositpossibilitySuperiorTouristTheSuperiorflagisprovidedwhentheadditionalserviceandaccommodationprovisionsarenotsufficientforthenextHotelstar.Thebathroomfacilitiesareusuallyatthesamelevelasfortwostarshotelsbutbuiltfromcheapermaterials.Thecostforregularinspectionbyindependentassociationsiswaivedaswell.StandardInadditiontothesinglestar(*)hotels:BreakfastbuffetReadinglightnexttothebedBathessenceorshowergelBathtowelsLinenshelvesOfferofsanitaryproducts.toothbrush,toothpaste,shavingkit)CreditCardsSuperiorStandardTheSuperiorflagisprovidedwhentheadditionalserviceandaccommodationprovisionsarenotsufficientforthenextHotelstar.TheStandard-Superiordoesusuallyofferthesameservicelevelasthree-starhotelsbuttheinteriorsofthehotelaresmallerandcheapersothatthethreestarswerenottobeawardedbytheinspectionbody.Atwo-starsuperiordoesnotrequiremysteryguesting.ComfortInadditiontothestandardstar(**)hotels:Receptionopened14hours,accessiblebyphone24hoursfrominsideandoutside,bilingualstaff.German/English)Threepiecesuiteatthereception,luggageserviceBeverageofferintheroomTelephoneintheroomInternetaccessintheroomorinthepublicareaHeatingfacilityinthebathroom,hair-dryer,cleansingtissueDressingmirror,placetoputtheluggage/suitcaseSewingkit,shoepolishutensils,laundryandironingserviceAdditionalpillowandadditionalblanketondemandSystematiccomplaintmanagementsystemSuperiorComfortTheSuperiorflagisprovidedwhentheadditionalserviceandaccommodationprovisionsarenotsufficientforthenextHotelstar.Theaccommodationfacilitiesforasuperiorhotelneedtobeonamodernlevelandfullyrenovatedwhichischeckedregularly.FirstClassInadditiontothecomfortstar(***)hotels:Receptionopened18hours,accessiblebyphone24hoursfrominsideandoutsideLobbywithseatsandbeverageserviceBreakfastbuffetorbreakfastmenucardviaroomserviceMinibaror24hoursbeveragesviaroomserviceUpholsteredchair/couchwithsidetableBathrobeandslippersondemandCosmeticproducts.showercap,nailfile,cottonswabs),vanitymirror,trayofalargescaleinthebathroomInternetaccessandinternetterminal"\o"Àlacarte"Àlacarte"-restaurantFirstClassSuperiorTheSuperiorflagisprovidedwhenthefirstclasshotelhasaprovenhighqualitynotonlyintherooms.Thesuperiorhotelsprovideforadditionalfacilitiesinthehotellikeasaunaoraworkoutroom.Thequalityischeckedregularlybymysteryguestingofanexternalinspectionservice.LuxuryInadditiontothefirstclass(****)hotels:Receptionopened24hours,multilingualstaffDoorman-serviceorvaletparkingConcierge,pageboySpaciousreceptionhallwithseveralseatsandbeverageservicePersonalizedgreetingforeachguestwithfreshflowersorapresentintheroomMinibarandfoodandbeverageofferviaroomserviceduring24hoursPersonalcareproductsinflaconsInternet-PCintheroomSafeintheroomIroningservice(returnwithin1hour),shoepolishservice\o"Turndownservice"Turndownservice

intheeveningMysteryguestingSuperiorLuxuryTheLuxurystarhotelsneedtoattainhighexpectationsofaninternationalguestservice.TheSuperiorLuxurystarisonlyawardedwithasystemofintensiveguestcare.Worldhotelrating[edit]Thissectionisoutdated.Pleaseupdatethisarticletoreflectrecenteventsornewlyavailableinformation.(June2012)Thereissofarnointernationalclassificationwhichhasbeenadopted.Therehavebeenattemptsatunifyingtheclassificationsystemsothatitbecomesaninternationallyrecognizedandreliablestandard,buttheyhaveallfailed.Ithasbeenconsideredthat,ernationalaccountingstandards),hotelclassificationstandardsshouldresultfromaprivateandindependentinitiative.ThismaybethecaseoftheWorldHotelRating(WHR)project,whichnotablyaimstosetinternationalclassificationstandardsandratingcriteriaalongthelinesofaworldstar-ratingsystem.Itwillalsoestablishaninformationplatformonthehotelindustrywhichwillbemultilingualandmulticultural.WHRintendstoplayakeyroleinthedevelopmentofqualityhotelservices,aswellasequitableandsustainabletourism,andtheprotectionoftheworld'sculturalandnaturalheritage.Inaddition,WHRwilldeveloplabelstopromotehotelsdistinguishedbyspecificfeatures,suchasafamilyandchild-friendlydisposition.Atestperiodwasscheduledfor2010.Se