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mySAPMobileWorkplace&CRM
SAP企業行動入口網站與客戶關係管理方案
SAPTaiwanmySAPMobileWorkplace&CRM
Agenda議程SAPToday,今日的SAP速寫ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceAgenda議程SAPToday,今日的SAP速Agenda議程SAPToday,今日的SAP速寫ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceAgenda議程SAPToday,今日的SAP速SAPTodaySAPAG2000
年的收入:62.6億歐元
世界第三大獨立軟體供應商
企業應用軟體市場的領導者在120多個國家有13,500多家用戶安装了36,000约1,000,000個用户不論公司大小都以用戶爲中心增加客戶滿意度並增強客戶的信心對SAP全球業務的大量投資24,100多名員工(2000年12月)SAPBEATsWALLSTREETEXPECTATION!ThenWINNERofNEW,NEWECONOMY!SAPTodaySAPAG2000年的收入:62.GartnerRanksSAPEIPasNo.1GartnerRanksSAPEIPasNo.1SAPToLeadtheEnterprisePortalMarketCREATEACQUIREPARTNERTopTierREACHOUTTO
ALLPEOPLESHAREDVISION,TECHNOLOGYPEOPLE-CENTRICSOLUTIONSSAPToLeadtheEnterprisePorSAPCreatesNewCompanySAPPortalsFocusingonEnterprisePortalsandBusinessIntelligence>1000customers>6millionusers>700employeesFirsttomarketwithcompletesolutionVision
MissionBetheleadingglobalcompanydeliveringindividualpeople-centricsolutionsreachingallpeopleCreatesuperiorvalueandacompetitiveadvantagefororganizationsandtheiremployees,partners,andcustomersEmpoweredpeoplecollaborateeffectivelyanywhere,onanytask,atanytime,astheywant.
FullyownedsubsidiaryofSAPAGHeadquarters:PaloAltoCEO:ShaiAgassiSAPCreatesNewCompanySAPPoSAPAcquiresTopTierTopTierThought-leadingenterpriseportalcompanyHeadquarteredintheUSPatentedDrag&RelateandunificationplatformSAPandTopTieraperfectfit
ComplementaryofferingLong-standingpartnershipwithSAPKeytechnologiesalreadyintegralpartofSAPofferingSAPPortals
ComprehensiveenterpriseportalplatformIntegratingallmajorapplicationsOpenpartneringstrategyTopTierexhibitsthe
mostvision…Gartner“SAPAcquiresTopTierTopTierTopSAPPartnerswithYahoo!Yahoo!185millionpeopleeachmonthworldwide900millionhitsperday65%businessusersStrongestInternetbrandSAPandYahoo!ShareVisionandMissionFocusonpeople-centricsolutionsPeoplecollaboratemoreeasy&effectivelyReachouttoallbusinessusersSAPandYahoo!OfferOneJointSolutionEnterpriseportalsolutionbyYahoo!andSAPPlatformandcontentSAPPortalsdrivesjointdeliveryAvailableQ2/2001“SAPPartnerswithYahoo!Yahoo!Agenda議程
SAPToday,今日的SAP速寫ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceAgenda議程SAPToday,今日的SAP速DifferencemySAPWorkplace&PublicExchanges?MarketplaceEnterprisePortalMarketplaceEnterprisePortalMarketplaceEnterprisePortalVendorsCustomers
mySAPWorkplace–E-BusinessPlatformforBilateralCollaboration
SuppliersStakeholdersPartnersCustomersm:nrelationshipIntermediary1:nrelationshipCompanyownedCompanyDifferencemySAPWorkplace&PWheredoEnterprisePortalsGo?IncreasingBusinessValueSimpleWebPresenceCompanyInformationPlatformWebApplication&InformationIntegrationPlatformCollaborativee-BusinessPlatformmySAPWorkplaceEnterprisePortalswillReplacetheDesktopofTodayWheredoEnterprisePortalsGoValueCreationthroughCollaborationCollaborationwith
extendedcommunityIncreaseProductivityEmpowertheemployeesEfficientlymanagethesupplychainFasterdecisionsReducetime-to-marketServecustomersbetterByunderstandingandacting
ontherightissuesWebcontentmanagementBusinessintelligenceUsingacollaborationhubEnterprisePortalEnterprisePartnerEmployeeCustomersSupplierRevenueGenerationCostReductionValueCreationthroughCollaboEnterprisePortal:DoublingtheProductivity218%100%EmployeeSalesRepresentativeGeneralManagerAverageTimeDifferencesin%DuringtheLastRunTimespentwithoutenterpriseportalTimesavingduetoenterpriseportalTimespentusingenterpriseportal175%100%238%100%118%75%138%Reference:UniversityofMannheim,Prof.Dr.FranzSteffensEnterprisePortal:Doublingth*Pleasenotethatthecostsarebasedon22312usersworldwideoverathreeyearperiod.ofSAPPortalsenterpriseportalsolutionatSAPpermonthanduserNetsavingsCosts*Savings38€355€317€EnterprisePortalPaysOffWithinit’sFirstMonthExpectedsavingsatSAPexceed95million€peryear*PleasenotethatthecostsaAgenda議程
SAPToday,今日的SAP速寫
ValueProposition
SAPMobileBusinessPortal&CustomersRelationshipManagementCustomerReferenceAgenda議程SAPToday,今日的SAP速mySAP.com电子商务平台mySAP技術mySAP服務SAPMarkets*mySAP工作台StakeholdersCustomers*
SAPMarkets&CommerceOnejointlydeliverMarketSet™,
SuppliersEmployeesCompanyPartners產業解决方案mySAP
财務mySAP人力资源mySAP電子採購mySAP
商業智能mySAP
供應鏈管理mySAP生產周期管理mySAP
客户關係管理mySAP.com电子商务平台mySAP技術mySAPTheSequeltotheInternetRevolutionMobilebusinessisthesequeltotheInternetrevolution.
Everyonewillbeconnected.0.11101001,0001970196019801990200020102020EarlyadoptersE-mailTCP/IPHTMLE-commerceXMLWAPEveryoneMilitaryUniversitiesSpecialistsInternetusersinmillionsUsersTheSequeltotheInternetRevCompanyboundariesmySAP.comWorkplaceWeb-Browser-Access
Workplaceindustryspecificrolerelatedpersonalized“Drag&Relate”INTERNET-BUSINESSFRAMEWORK
Market-placeSingleSign-on3.1HR/34.6FILOHRCRMKMB2BSEMAPOBWCFMmySAP.com-KomponentenopenInternetstandardsR/2Not-mySAP.comPartnerSAPinternalexternalmySAP.com-Internet-ServicesOtherInternet-ServicesCock-pitsNon-SAPNamedUsers
SAPNamedUsers
insidemySAP.comPotentiallynon-SAP
NamedUsersOtherSystemsLegacy-
SystemCompanyboundariesmySAP.comWoThePervasiveComputingWaveshandheldsmart2001 2002 2003 2004invisibleFromthehandheldsofthepresenttotheinvisiblesofthefuture–SAPisalwayspreparedThePervasiveComputingWaveshRedefiningEnterprisePortalSolutionsEnterprisePortalPlatform
BusinessIntelligencePlatformOpenarchitecture OpendatawarehousingplatformJavaand.Netsupport XML-basedmetadataexchangePortalbuilder OLAPiViewtechnology Multi-dimensionalinformationmodelsContentmanagement Webandad-hocReportingRetrievalandclassification AnalyticalApplicationsplatformUnificationRolemanagement PlatformContentYahoo!contentGenericiViewsBusinessApplica-tionsRoles,Worksets,Cockpits,IndustrySolutionsSetsUnifiersReportsKPIsBusinesscontentDatamodelsSupplierEmployeePartnerCustomerPeopleRedefiningEnterprisePortalSmySAPWorkplaceEnterprisePortalmySAPWorkplaceEnterprisePorKeyCapabilitiesofaCompleteCRMSolutionWhoSalesServiceMarketingExecutivesWhatServiceTransactFulfillEngageCustomerInteractionCycleWhichwayInternetMobileTelephonyHowOperationalCollaborativeAnalyticalWorkplaceKeyCapabilitiesofaCompleteMarketingSalesServicemySAP
客戶關係管理解決方案內建主要功能領域MobileSalesMobileServiceTelesalesTeleserviceInternetcustomerself-serviceInternetsalesInternetmarketingCampaignInternetTelephonyMobileTelemarketingMarketingSalesServicemySAP客戶關MobileWorkplace–RolesandApplicationsHandheldServiceMobileProcurementHandheldSalesTravelExpensesTravelReservationsLeaveRequestsCustomerAlertsSalesReportsKarenJohnSusanService
TechnicianSalesManagerProcurement
ManagerMiniApps/MobileApplicationsUserRolesMobileWorkplace–RolesandAScenarioScenarioTop10SalesPipeline
Top10PipelineProjects
(StatusA,B,C,D)ByperiodorannualtotalSubsidiarycolumncanbeaddedTop10SalesPipelineTop10Top10MessagesbyInstallation
Top10CustomerMessagesby
InstallationincurrentweekIncludesSystemswithStatus
D,T,PSwitchbetweenOnlyStatusP
andAllStatusTop10MessagesbyInstallatioAgenda議程
SAPToday,今日的SAP速寫
ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagement
CustomerReferenceAgenda議程SAPToday,今日的SAP速OfficialSAPfiguresmySAPWorkplaceinstallations: 2317Atcustomers 1349Atpartners 968mySAPWorkplacelicensedusers: 5701528StandalonemySAPWorkplace 871120*AspartofmySAP.com 4830405*Withoutexternalcommunities/SAPMarkets OfficialSAPfiguresmySAPWorkNumberofWorkplaceinstallations8881114235896018441946208321602284715790870917100124061099050010001500200025003000JanuaryFebruaryMarchAprilMayJuneInstallationsInstallationswithsystems,i.e.licencekeycall-offsNumberofWorkplaceinstallatiSoldWorkplaceuserscomponentpricelistSoldWorkplaceuserscomponentSoldmySAP.comusersbyregionSoldmySAP.comusersbyregionTopTendeals–SoldusersNewinJuneTopTendeals–SoldusersNewmySAPWorkplace“AligningVisions-AligningInternetStrategies”Hewlett-PackardCo.,USAHP,providingcomputingandimagingsolutionsandservicesforbusinessandhome,isfocusedoncapitalizingontheopportunitiesoftheInternetandtheproliferationofelectronicservices.Thecompany’smorethan36,000productsareusedbypeopleforpersonaluseandinindustry,business,engineering,science,medicineandeducation.Inaddition,thecompanymakesnetworkingproducts,medicalelectronicequipment,instrumentsandsystemsforchemicalanalysis,handheldcalculatorsandsemiconductorproducts.HPhas83,200employeesworldwideandhadtotalrevenuefromcontinuingoperationsof$42.4billioninits1999fiscalyear.SUCCESSSLIDE“mySAP.comalignswithHP’svisionforthenextchapteroftheInternet,andournewmySAP.comdevelopmentinitiativesallowustocontinuetoofferourmutualcustomersthebestsolutionsfortheirbusinessneeds—particularlyintheareaofhighlyscalable,highlyavailableInternetsolutions.mySAP.comissettohelpusbecomemoreefficientandeffectiveinouroperations,ultimatelybenefitingnotonlyHP,butalsoourcustomersandpartners.”NickEarle
VicePresidentandChiefMarketingOfficermySAPWorkplace“AligningVisiomySAPWorkplace/ESS“mySAPWorkplace/ESS–MakingColgateaBetterPlacetoWork”Colgate-Palmolive,USWithmorethan39,000employeesandworldwiderevenuesof$9+billion,Colgate-PalmoliveisaworldleaderinOralCare,PersonalCare,HouseholdSurfaceCare,FabricCareandPetNutrition.TheheadquarterofColgate-PalmoliveisinNewYork.Colgate-Palmolivesellsitsproductsinover200countriesandterritoriesaroundtheworldundersuchinternationallyrecognizedbrandnamesasColgate,Palmolive,Mennen,Softsoap,Protex,Kolynos,Ajax,Axion,Soupline,SuavitelandFab,aswellasHill’sScienceDietandHill’sPrescriptionDietpetfoods.BesidesusingmySAPWorkplaceenterpriseportalinconjunctionwithEmployeeSelf-Service,Colgate-PalmoliverunsmySAPHRandseveralothere-businesssolutionsfromSAP.SUCCESSSLIDE“WhilecostsavingsisnotaninsignificantaspectofourdecisiontousemySAPWorkplaceinconjunctionwith(SAP)EmployeeSelf-Service,theprimarygoalsweretomakeusafaster,smarterorganizationandfosterthe”Colgate–BecomingtheBestPlacetoWork”spirit.Onewaytoaccomplishthisistoprovideemployeeswitheasyaccesstocurrent,accurateinformation.Also,self-serviceisawayforemployeestoprovideaccurateinformationtothecompanyaboutthemselves.”DaveStevensAssociateDirector,GlobalInformationTechnology
mySAPWorkplace/ESS“mySAPWoWorkplace,CRM,SCM,BI“GoodFood-GoodLife”Nestlé,SwitzerlandWithatotalworkforceof231,000peopleinmorethan500factoriesworldwide,andaconsolidatedturnoverofCHF75billion.NestléisSwitzerland'slargestindustrialcompanyandtheworld'sleadingfoodcompany.Nestléproductsareavailablearoundtheworld.Themainproductareasare:BabyFoods&Cereals,Milk&Dairy,BreakfastCereals,Desserts,Snacks&IceCream,Chocolate&Confectionery,What‘sCooking,Hot&ColdBeverages,MineralWatersandPetCare.SUCCESSSLIDE"WithmySAP.com,wewillrapidlybuildastrong,tightlyintegratedgroupITinfrastructurethatwillallowfocusedcustomizationtouserneedswithoutsurrenderingthebenefitsofgroupwidestandardization.„MarioA.CortiChiefFinancialOfficerWorkplace,CRM,SCM,BI“GoodmySAPWorkplace
“mySAPWorkplaceisaSignificantIncreaseinUsability”SamsungElectronics,KoreaFoundedin1938,SamsungisoneofKorea´sleadingcompaniesfocusingonsectorsasdiverseaselectronicsandbanking.InadditionSamsungplaysalsoamajorroleinavarietyofservicerelatedindustries.CommittedtotheuseofInternetandthechancesresultingfrome-businessSamsungstrivestobecomeoneoftheworld´smostwidelyrecognizedbrandsinalloftheindustriesserved.Samsungisaworldwideoperatingcompanywithmorethan161.000employees.Samsunghashadtotalrevenuesexceeding93,5billionUSdollarsinits1999fiscalyear.SUCCESSSLIDE“BeforethemySAPWorkplace,usershadtologonseveraltimesenteringtheirIDsandpasswords.NowwiththemySAPWorkplace,usersfeellikeusingasinglesystemthatbundlesalltheseparatesystems.It‘sasignificantincreaseinusability.Fromthesystemusersstandpoint,interfaceisthekey.“HeeYoonWonManagerInformationStrategyGroupmySAPWorkplace“mySAPWorkplaSAPParticipatesinStrongPartnerEcosystemmySAPMobileBusiness–PartnersSAPParticipatesinStrongParWhatisToday´sCustomerBase?mySAPWorkplace–LeadingEnterprisePortalSolutionCompanySizeSmallLargeWhatisToday´sCustomerBase?mySAP客戶關係管理解決方案參考客戶群DiscreteIndustriesBrotherComputerServicesSolutionsHewlettPackardPeugeotSamsungSchneiderElectricSymbolTechnologiesTexasInstrumentsWatersWuerthOil&GasEngenPetroleumSchottConsumerIndustries
AvisumCarlsbergColgate-PalmoliveNestléOsramSylvaniaPhilippMorrisGilletteSonyServiceIndustriesBertelsmannCanadaPostCorp.CTTCorreiosE.ONFiduciaHUBWOOLogicAchartSoftwareLogisticsTÜVProcessIndustriesAUBIDowCorningDULUXMonsantoBrazilSchwarzkopfSolvayTyrolitFinancialServicesBancoUrquijoPFAPension730
mySAPCRM
CustomersPublicSectorElectricalSafetyAuthoritymySAP客戶關係管理解決方案參考客戶群DiscretmySAP客戶關係管理解決方案參考客戶統計IV/98I/99II/99III/99IV/99I/00II/00III/00IV/00I/01mySAPCRMCustomers67707283131173264388571730mySAPCRMCustomersmySAP客戶關係管理解決方案參考客戶統計IV/98I/9mySAP客戶關係管理解決方案參考客戶實例代表mySAP客戶關係管理解決方案參考客戶實例代表YES!!!YES!!!mySAPMobileWorkplace&CRM
SAP企業行動入口網站與客戶關係管理方案
SAPTaiwanmySAPMobileWorkplace&CRM
Agenda議程SAPToday,今日的SAP速寫ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceAgenda議程SAPToday,今日的SAP速Agenda議程SAPToday,今日的SAP速寫ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceAgenda議程SAPToday,今日的SAP速SAPTodaySAPAG2000
年的收入:62.6億歐元
世界第三大獨立軟體供應商
企業應用軟體市場的領導者在120多個國家有13,500多家用戶安装了36,000约1,000,000個用户不論公司大小都以用戶爲中心增加客戶滿意度並增強客戶的信心對SAP全球業務的大量投資24,100多名員工(2000年12月)SAPBEATsWALLSTREETEXPECTATION!ThenWINNERofNEW,NEWECONOMY!SAPTodaySAPAG2000年的收入:62.GartnerRanksSAPEIPasNo.1GartnerRanksSAPEIPasNo.1SAPToLeadtheEnterprisePortalMarketCREATEACQUIREPARTNERTopTierREACHOUTTO
ALLPEOPLESHAREDVISION,TECHNOLOGYPEOPLE-CENTRICSOLUTIONSSAPToLeadtheEnterprisePorSAPCreatesNewCompanySAPPortalsFocusingonEnterprisePortalsandBusinessIntelligence>1000customers>6millionusers>700employeesFirsttomarketwithcompletesolutionVision
MissionBetheleadingglobalcompanydeliveringindividualpeople-centricsolutionsreachingallpeopleCreatesuperiorvalueandacompetitiveadvantagefororganizationsandtheiremployees,partners,andcustomersEmpoweredpeoplecollaborateeffectivelyanywhere,onanytask,atanytime,astheywant.
FullyownedsubsidiaryofSAPAGHeadquarters:PaloAltoCEO:ShaiAgassiSAPCreatesNewCompanySAPPoSAPAcquiresTopTierTopTierThought-leadingenterpriseportalcompanyHeadquarteredintheUSPatentedDrag&RelateandunificationplatformSAPandTopTieraperfectfit
ComplementaryofferingLong-standingpartnershipwithSAPKeytechnologiesalreadyintegralpartofSAPofferingSAPPortals
ComprehensiveenterpriseportalplatformIntegratingallmajorapplicationsOpenpartneringstrategyTopTierexhibitsthe
mostvision…Gartner“SAPAcquiresTopTierTopTierTopSAPPartnerswithYahoo!Yahoo!185millionpeopleeachmonthworldwide900millionhitsperday65%businessusersStrongestInternetbrandSAPandYahoo!ShareVisionandMissionFocusonpeople-centricsolutionsPeoplecollaboratemoreeasy&effectivelyReachouttoallbusinessusersSAPandYahoo!OfferOneJointSolutionEnterpriseportalsolutionbyYahoo!andSAPPlatformandcontentSAPPortalsdrivesjointdeliveryAvailableQ2/2001“SAPPartnerswithYahoo!Yahoo!Agenda議程
SAPToday,今日的SAP速寫ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceAgenda議程SAPToday,今日的SAP速DifferencemySAPWorkplace&PublicExchanges?MarketplaceEnterprisePortalMarketplaceEnterprisePortalMarketplaceEnterprisePortalVendorsCustomers
mySAPWorkplace–E-BusinessPlatformforBilateralCollaboration
SuppliersStakeholdersPartnersCustomersm:nrelationshipIntermediary1:nrelationshipCompanyownedCompanyDifferencemySAPWorkplace&PWheredoEnterprisePortalsGo?IncreasingBusinessValueSimpleWebPresenceCompanyInformationPlatformWebApplication&InformationIntegrationPlatformCollaborativee-BusinessPlatformmySAPWorkplaceEnterprisePortalswillReplacetheDesktopofTodayWheredoEnterprisePortalsGoValueCreationthroughCollaborationCollaborationwith
extendedcommunityIncreaseProductivityEmpowertheemployeesEfficientlymanagethesupplychainFasterdecisionsReducetime-to-marketServecustomersbetterByunderstandingandacting
ontherightissuesWebcontentmanagementBusinessintelligenceUsingacollaborationhubEnterprisePortalEnterprisePartnerEmployeeCustomersSupplierRevenueGenerationCostReductionValueCreationthroughCollaboEnterprisePortal:DoublingtheProductivity218%100%EmployeeSalesRepresentativeGeneralManagerAverageTimeDifferencesin%DuringtheLastRunTimespentwithoutenterpriseportalTimesavingduetoenterpriseportalTimespentusingenterpriseportal175%100%238%100%118%75%138%Reference:UniversityofMannheim,Prof.Dr.FranzSteffensEnterprisePortal:Doublingth*Pleasenotethatthecostsarebasedon22312usersworldwideoverathreeyearperiod.ofSAPPortalsenterpriseportalsolutionatSAPpermonthanduserNetsavingsCosts*Savings38€355€317€EnterprisePortalPaysOffWithinit’sFirstMonthExpectedsavingsatSAPexceed95million€peryear*PleasenotethatthecostsaAgenda議程
SAPToday,今日的SAP速寫
ValueProposition
SAPMobileBusinessPortal&CustomersRelationshipManagementCustomerReferenceAgenda議程SAPToday,今日的SAP速mySAP.com电子商务平台mySAP技術mySAP服務SAPMarkets*mySAP工作台StakeholdersCustomers*
SAPMarkets&CommerceOnejointlydeliverMarketSet™,
SuppliersEmployeesCompanyPartners產業解决方案mySAP
财務mySAP人力资源mySAP電子採購mySAP
商業智能mySAP
供應鏈管理mySAP生產周期管理mySAP
客户關係管理mySAP.com电子商务平台mySAP技術mySAPTheSequeltotheInternetRevolutionMobilebusinessisthesequeltotheInternetrevolution.
Everyonewillbeconnected.0.11101001,0001970196019801990200020102020EarlyadoptersE-mailTCP/IPHTMLE-commerceXMLWAPEveryoneMilitaryUniversitiesSpecialistsInternetusersinmillionsUsersTheSequeltotheInternetRevCompanyboundariesmySAP.comWorkplaceWeb-Browser-Access
Workplaceindustryspecificrolerelatedpersonalized“Drag&Relate”INTERNET-BUSINESSFRAMEWORK
Market-placeSingleSign-on3.1HR/34.6FILOHRCRMKMB2BSEMAPOBWCFMmySAP.com-KomponentenopenInternetstandardsR/2Not-mySAP.comPartnerSAPinternalexternalmySAP.com-Internet-ServicesOtherInternet-ServicesCock-pitsNon-SAPNamedUsers
SAPNamedUsers
insidemySAP.comPotentiallynon-SAP
NamedUsersOtherSystemsLegacy-
SystemCompanyboundariesmySAP.comWoThePervasiveComputingWaveshandheldsmart2001 2002 2003 2004invisibleFromthehandheldsofthepresenttotheinvisiblesofthefuture–SAPisalwayspreparedThePervasiveComputingWaveshRedefiningEnterprisePortalSolutionsEnterprisePortalPlatform
BusinessIntelligencePlatformOpenarchitecture OpendatawarehousingplatformJavaand.Netsupport XML-basedmetadataexchangePortalbuilder OLAPiViewtechnology Multi-dimensionalinformationmodelsContentmanagement Webandad-hocReportingRetrievalandclassification AnalyticalApplicationsplatformUnificationRolemanagement PlatformContentYahoo!contentGenericiViewsBusinessApplica-tionsRoles,Worksets,Cockpits,IndustrySolutionsSetsUnifiersReportsKPIsBusinesscontentDatamodelsSupplierEmployeePartnerCustomerPeopleRedefiningEnterprisePortalSmySAPWorkplaceEnterprisePortalmySAPWorkplaceEnterprisePorKeyCapabilitiesofaCompleteCRMSolutionWhoSalesServiceMarketingExecutivesWhatServiceTransactFulfillEngageCustomerInteractionCycleWhichwayInternetMobileTelephonyHowOperationalCollaborativeAnalyticalWorkplaceKeyCapabilitiesofaCompleteMarketingSalesServicemySAP
客戶關係管理解決方案內建主要功能領域MobileSalesMobileServiceTelesalesTeleserviceInternetcustomerself-serviceInternetsalesInternetmarketingCampaignInternetTelephonyMobileTelemarketingMarketingSalesServicemySAP客戶關MobileWorkplace–RolesandApplicationsHandheldServiceMobileProcurementHandheldSalesTravelExpensesTravelReservationsLeaveRequestsCustomerAlertsSalesReportsKarenJohnSusanService
TechnicianSalesManagerProcurement
ManagerMiniApps/MobileApplicationsUserRolesMobileWorkplace–RolesandAScenarioScenarioTop10SalesPipeline
Top10PipelineProjects
(StatusA,B,C,D)ByperiodorannualtotalSubsidiarycolumncanbeaddedTop10SalesPipelineTop10Top10MessagesbyInstallation
Top10CustomerMessagesby
InstallationincurrentweekIncludesSystemswithStatus
D,T,PSwitchbetweenOnlyStatusP
andAllStatusTop10MessagesbyInstallatioAgenda議程
SAPToday,今日的SAP速寫
ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagement
CustomerReferenceAgenda議程SAPToday,今日的SAP速OfficialSAPfiguresmySAPWorkplaceinstallations: 2317Atcustomers 1349Atpartners 968mySAPWorkplacelicensedusers: 5701528StandalonemySAPWorkplace 871120*AspartofmySAP.com 4830405*Withoutexternalcommunities/SAPMarkets OfficialSAPfiguresmySAPWorkNumberofWorkplaceinstallations8881114235896018441946208321602284715790870917100124061099050010001500200025003000JanuaryFebruaryMarchAprilMayJuneInstallationsInstallationswithsystems,i.e.licencekeycall-offsNumberofWorkplaceinstallatiSoldWorkplaceuserscomponentpricelistSoldWorkplaceuserscomponentSoldmySAP.comusersbyregionSoldmySAP.comusersbyregionTopTendeals–SoldusersNewinJuneTopTendeals–SoldusersNewmySAPWorkplace“AligningVisions-AligningInternetStrategies”Hewlett-PackardCo.,USAHP,providingcomputingandimagingsolutionsandservicesforbusinessandhome,isfocusedoncapitalizingontheopportunitiesoftheInternetandtheproliferationofelectronicservices.Thecompany’smorethan36,000productsareusedbypeopleforpersonaluseandinindustry,business,engineering,science,medicineandeducation.Inaddition,thecompanymakesnetworkingproducts,medicalelectronicequipment,instrumentsandsystemsforchemicalanalysis,handheldcalculatorsandsemiconductorproducts.HPhas83,200employeesworldwideandhadtotalrevenuefromcontinuingoperationsof$42.4billioninits1999fiscalyear.SUCCESSSLIDE“mySAP.comalignswithHP’svisionforthenextchapteroftheInternet,andournewmySAP.comdevelopmentinitiativesallowustocontinuetoofferourmutualcustomersthebestsolutionsfortheirbusinessneeds—particularlyintheareaofhighlyscalable,highlyavailableInternetsolutions.mySAP.comissettohelpusbecomemoreefficientandeffectiveinouroperations,ultimatelybenefitingnotonlyHP,butalsoourcustomersandpartners.”NickEarle
VicePresidentandChiefMarketingOfficermySAPWorkplace“AligningVisiomySAPWorkplace/ESS“mySAPWorkplace/ESS–MakingColgateaBetterPlacetoWork”Colgate-Palmolive,USWithmorethan39,000employeesandworldwiderevenuesof$9+billion,Colgate-PalmoliveisaworldleaderinOralCare,PersonalCare,HouseholdSurfaceCare,FabricCareandPetNutrition.TheheadquarterofColgate-PalmoliveisinNewYork.Colgate-Palmolivesellsitsproductsinover200countriesandterritoriesaroundtheworldundersuchinternationallyrecognizedbrandnamesasColgate,Palmolive,Mennen,Softsoap,Protex,Kolynos,Ajax,Axion,Soupline,SuavitelandFab,aswellasHill’sScienceDietandHill’sPrescriptionDietpetfoods.BesidesusingmySAPWorkplaceenterpriseportalinconjunctionwithEmployeeSelf-Service,Colgate-PalmoliverunsmySAPHRandseveralothere-businesssolutionsfromSAP.SUCCESSSLIDE“WhilecostsavingsisnotaninsignificantaspectofourdecisiontousemySAPWorkplaceinconjunctionwith(SAP)EmployeeSelf-Service,theprimarygoalsweretomakeusafaster,smarterorganizationandfosterthe”Colgate–BecomingtheBestPlacetoWork”spirit.Onewaytoaccomplishthisistoprovideemployeeswitheasyaccesstocurrent,accurateinformation.Also,self-serviceisawayforemployeestoprovideaccurateinformationtothecompanyaboutthemselves.”DaveStevensAssociateDirector,GlobalInformationTechnology
mySAPWorkplace/ESS“mySAPWoWorkplace,CRM,SCM,BI“GoodFood-GoodLife”Nestlé,SwitzerlandWithatotalworkforceof231,000peopleinm
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