ITIL术语中英文对照表

口发表于：2009-11-2914：26发表主题：ITIL术语中英文对照表，论坛里有看到，但是没有过验证，在这里贴ITIL术语中英文对照表Absorbedoverhead可分摊间接费用Absorptioncosting吸收成本法，完全成本法Acceptance验收Acceptanceenvironment验收环境Acceptancetest验收测试Accesscontrol访问控制Accounting会计核算Accuracy准确度Actionlists行动列表ActivityBasedCosting(ABC)作业成本法(ABC)Adaptivemaintenance适应性维护Additivemaintenance补充性维护Adjustability可调整性AgreedServiceTime(AST)约定服务时段Alert告警Alertphase告警阶段Allocatedcost可直接分配成本Application应用，应用系统Applicationmaintenance应用维护Applicationmanagement应用管理Applicationsizing应用选型Applicationsoftware应用软件Apportionedcost待分摊间接成本Architecture架构Archive存档Asset资产Assetmanagement资产管理Assurance保证Attributes属性Audit审计Auditability可审计性Authentication验证Authenticity真实性Authorisation授权AutomaticCallDistribution(ACD)自动呼叫转发(系统)(ACD)Availability可用性Availabilitymanagement可用性管理AvailabilityManagementDatabase(AMDB)可用性管理数据库(AMDB)Backup备份Performancemanagement绩效(品质，性能)管理PersonalComputer(PC)个人电脑Physicalcontrol物理控制Physicalmeasures物理措施Portability可移植性PostImplementationReview(PIR)实施后评审(PIR)Preventivecontrols预防性控制Preventivemaintenance预防性维护Preventivemeasures预防措施Pricing定价PrimeCost主要成本PRINCE2PRINCE2Priority优先级Privatekey私钥Proactiveproblemmanagement主动性问题管理Problem问题Problemanalysis问题分析Problemcontrol问题控制Problemdiagnosis问题诊断Problemmanagement问题管理Problemmanager问题经理Problemprocessing问题处理ProblemRecord问题记录Procedure程序，过程Process流程Processcontrol流程控制Processimprovementplan流程改进计戈UProcessmanager流程经理Processowner流程所有者，流程负责人Processingrate处理速度Product产品Production生产Productionenvironment生产环境Productionplan生产计戈ijProgram方案ProjectedServiceAvailability(PSA)计划服务可用性(PSA)Publickey公钥PublicKeyInfrastructure(PKI)公钥基础设施Quality质量Qualityassurance(QA)质量保证(QA)Qualitycontrol质量控制Qualitylevel质量级别Qualitymanagement质量管理Qualityplan质量计划Qualitypolicy质量政策Qualitysurveillance质量监督Qualitysystem质量系统Qualitysystemreview质量系统评审Query查询Reactiontime反应时间Recoverability可恢复性Recovery恢复Recoverytime恢复时间ReferenceData参考资料Registration注册，记录，登记RegistrationAuthority(RA)注册审批机构Relationships关系Release发布Releasemanagement发布管理Releasenotes发布说明Releasepolicy发布策略Releaseunit发布单元Reliability可靠性Repairtime修复时间Repairability可修复性Replaceability可替换性Report报告Repressivecontrols抑制性控制Repressivemeasures抑制性措施RequestforChange(RfC)变更请求(RFC)Resilience弹性Resolution解决方案Resolutiontime(事件)解决时间Resourcecapacitymanagement资源能力管理Resourcecost资源成本Resourcemanagement资源管理Resourcerequirements资源需求Resourceunitcosts资源单位成本Resources资源Responserate响应速度Responsetime响应时间Restoration(ofservice)(服务)恢复时间ReturnOnCapitalEmployment(ROCE)资本回报率(ROCE)ReturnOnInvestment(ROD投资回报率(ROI)Returntonormalphase恢复正常阶段Reusability可重用性Review评审Revision复核Risk风险Riskanalysis风险分析Riskmanagement风险管理Riskreductionmeasure风险降低措施Robustness健壮性Role角色Rollout上线RootCause根源Safety安全性Scalability可伸缩性Scope范围Secondlinesupport二线支持Secondment借调Secretkey密钥Securability安全性Security安全，安全措施Securityawareness安全意识Securityincident安全事故Securitylevel安全级别Securitymanagement安全管理Securitymanager安全经理Securityplan安全计划Securitypolicy安全策略SecuritySection安全区(或部分)Self-insurance自我保险Serialnumber序歹U号Service服务Serviceachievement月艮务成果Servicecapacitymanagement服务能力管理Servicecatalog服务目录Servicecontract服务合同Servicedelivery服务提供Servicedesk服务台ServiceImprovementProgram(SIP)服务改进方案(SIP)Servicelevel服务级别ServiceLevelAgreement(SLA)服务级别协议Servicelevelmanagement月艮务级另U管理Servicelevelmanager服务级别经理Servicelevelreport服务级别报告ServiceLevelRequirements(SLR)服务级别需求(SLR)Servicemaintenanceobjectives月艮务维护目标Servicemanagement月艮务管理Serviceopeninghours服务开放时间Servicepoint月艮务处Serviceportfolio服务组合Serviceprofitchain服务利润链Serviceprovider服务提供商Serviceprovision服务提供ServiceQualityPlan(SQP)服务质量计划(SQP)Servicerequest服务请求Servicesupport月艮务支持Servicewindow服务时段Serviceability可服务性Severitycode程度代码Signature签名SinglePointOfContact(SPOC)统一联络处SinglePointOfFailure(SPOF)单点故障SLAMonitoring(SLAM)SLA监控(SLAM)SmartdiscSoftware软件Softwarecontrolanddistribution软件控制与分发Softwareenvironment软件环境Softwareitem软件项Spamming兜售邮件(即垃圾邮件，译者注)Specsheet供需清单Spoofing欺骗Standard标准Standardcost标准成本Standardcosting标准成本法Standardisation标准化Stand-byarrangements备用方案State状态Steadiness稳定性Storageoccupancy存储占用率Strategic战略级Superuser超级用户Support支持Supportcenter支持中心Supportdesk支持台Surcharging附力□费Surveyability可演示性System系统Systemopeninghours系统开放时段SystemsOutageAnalysis(SOA)系统故障分析(法)Systemsoftware系统软件Tactical战术级Technicalmanagement技术管理TechnicalObservationPost(TOP)技术检查组Telematics远程信息处理技术Testenvironment测试环境Test,testing测试Testability易测试性Thirdlinesupport三线支持Third-partysupplier第三方供应商Threat威胁Tieronesupport一级支持Tierthreesupport三级支持Tiertwosupport二级支持Timeliness及时性Tool工具TotalCostOfOwnership(TCO)总体拥有成本(TCO)TotalQualityManagement(TQM)全面质量管理Traceability可追溯性Transactionrate交换速度Transferability可转移性Transparency透明度Transportability可移植性TreeStructures树形结构Trigger触发器Trojanhorse特洛伊木马TrustedThirdParty(TTP)受信第三方(TTP)Tuning优化，调整Underpinningcontract(UC)支持合同(UC)Understandability可理解性UninterruptiblePowerSupply(UPS)不间断电源(UPS)Unitcost单位成本Upgrade升级Upgradenotes升级说明Uptime正常运行时间，可用时间Urgency紧急度Urgentchange紧急变更User用户Useracceptance用户认可度Usersupport用户支持User-friendliness用户友好性UtilityCostCenter(UCC)效用成本中心(UCC)Validity有效性Varianceanalysis差异分析Verifiability可验证性Verification核实Version版本Versioncontrol版本控制Versionidentifier版本标识符Versionnumber版本号Virtualservicedesk虚拟服务台Virus病毒VitalBusinessFunction(VBF)关键业务功能(VBF)Vulnerability漏洞Warmstand-by暖支持Waterline底线WorkInProgress(WIP)未终结任务，未完工任务Workinstruction工作说明(书)Work-around应急措施WorkflowDiagram(WFD)工作流程图(WFD)Workflowposition工作流状态Workload工作量，负载Workloadmanagement工作量管理，负载管理Workplace工作场所Worm''蠕虫”BalancedScorecard(BSC)平衡计分卡Baseline基线Baselinesecurity安全基线Batchprocessingrate批处理速度Benchmark标杆Biometrics生物测定学BS7799BS7799Budgeting预算编制BugBUG(也可形象地译为''臭虫")Build构建Buildingenvironment构建环境Business业务，商业Businesscapacitymanagement业务能力管理BusinessContinuityManagement(BCM)业务持续性管理(BCM)Businessfunction业务功能，业务职能部门BusinessImpactAnalysis(BIA)业务影响分析(BIA)Businessprocess业务流程Businessrecoveryobjective业务恢复目标Businessrecoveryplanframework业务恢复计戈ij框架Businessrecoveryplans业务恢复计戈UBusinessrecoveryteam业务恢复小组BusinessRelationshipManagement(BRM)业务关系管理(BRM)Businessrequest业务请求BusinessUnit(BU)业务单元(BU)Bypass临时措施Call呼叫Callcenter呼叫中心CapacityDatabase(CDB)能力数据库(CBD)Capacitymanagement能力管理Capacityplan能力计划Capacityplanning能力规划Capitalinvestmentappraisal资本投资评估Capitalization资本化Category类别，分类Centralpointofcontact联络中心Certificate证书CertificationAuthority(CA)认证机构(CA)Certify认证Change变更ChangeAdvisoryBoard(CAB)变更顾问委员会(CAB)ChangeAdvisoryBoard/EmergencyCommittee(CAB/EC)变更顾问委员会/应急委员会(CAB/EC)Changeauthority变更授权Changebuilder变更构建者Changecontrol变更控制Changedocument变更文档Changehistory变更历史Changelog变更日志Changemanagement变更管理Changemanager变更经理Changemodel变更模式Changeprocessing变更处理ChangeRecord变更记录Changerequest变更请求Chargeableunit计费单元Charging计费CIlevel配置项级别Clarity易理解性Classification分类，分级Cleandesk桌面清理，桌面整理Client客户Coldstand-by冷支持Command,controlandcommunications命令、控制和协调Communicationfacility通信设备，通信设施Compatibility兼容性Completeness完整性Complexity复杂性ComponentFailureImpactAnalysis(CFIA)组件故障影响分析(CFIA)Compromise泄漏Computer计算机ComputerAidedSystemsEngineering(CASE)计算机辅助系统工程(CASE)Computercenter计算机中心Computeroperations计算机操作Computerplatform计算机平台Computersystem计算机系统ComputerTelephonyIntegration(CTI)计算机电话集成(系统)(CTI)Confidentiality保密性Confidentiality,IntegrityandAvailability(CIA)保密性、完整性和可用性(CIA)Configuration配置Configurationbaseline配置基线Configurationcontrol配置控制Configurationdocumentation酉己置文档Configurationidentification配置标识ConfigurationItem(CI)配置项(CI)Configurationmanagement酉己置管理ConfigurationManagementDatabase(CMDB)配置管理数据库(CMDB)Configurationmanagementplan配置管理计戈UConfigurationmanager酉己置经理Configurationstructure配置结构Configure配置Connectivity连通性Contingencymanager应急经理Contingencyplan应急计戈UContingencyplanning应急规戈ijContingencyplanningandcontrol应急规划及控制Continuity持续性Continuitymanager持续性经理Continuousavailability持续可用性Continuousoperation持续运作Contract合同Control控制Controllability可控性CookieCookie(也可形象地译为''甜饼“，译者注)Correctability可纠正性Correctivecontrols纠正性控制Correctivemaintenance纠正性维护Correctivemeasures纠正措施Cost成本，费用Costeffectiveness成本效益Costmanagement成本管理Costunit成本单元Costing成本核算Countermeasure防范措施Cracker骇客CRAMMCRAMM(英国中央计算机与电信局行风险分析和管理的方法。译者注)Crisis危机CrisisManagement危机管理Cryptanalysis密码分析Cryptography密码术Customer客户Customerliaison客户联络员(即我们通常所指的''客户经理〃，译者注)CustomerRelationshipManagement(CRM)客户关系管理(CRM)CustomerSatisfactionSurvey(CSS)客户满意度调查(CSS)Data数据Datacenter数据中心Datacollection数据集Datainfrastructure数据基础架构Datamining数据挖掘Datawarehouse数据仓库Database数据库Decryption解密DefinitiveHardwareStore(DHS)最终硬件库(DHS)DefinitiveSoftwareLibrary(DSL)最终软件库(DSL)Degradability可恢复性Degradation恢复Deltarelease包发布,增量发布Demandmanagement需求管理Dependency依赖，性Depreciation折旧Detectioncontrols检测控制Detectionmeasures检测措施Detectiontime检测时间Developmentenvironment开发环境Differentialcharging差别定价Digitalsignature数字签名Directcost直接成本Disaster灾难Disasterrecovery灾难恢复Disasterrecoverymanagement灾难恢复管理Disasterrecoveryplan灾难恢复计划Disasterrecoveryplanning灾难恢复规划Discountedcashflow贴现现金流量模型(DCF)Discounting折扣Distributedcomputing分布式计算Distributedsystem分布式系统Documentation文档Domain域Downsizing规模缩减，向下优化Downtime(DT)宕机时间(DT)EDP-auditEDP审计Effectiveness效果，效益Efficiency效率Elapsedtime持续时间Elementsofcost成本要素Emergencyrelease紧急发布Encipher力口密Encryption加密术EndUser终端用户EndUserAvailability(EUA)终端用户可用性EndUserDownTime（EUDT）终端用户宕机时间（EUDT）EndUserProcessingTime（EUPT）终端用户处理时间Environment环境Equipmentlevel配备级别Error错误Errorcontrol错误控制Escalation升级Escalationthreshold升级临界（点）Escrow第三方托管Evaluation评估，评价Event事件Exclusiveness排他性EXINEXIN（荷兰信息科学考试学院。译者注）Expertsystem专家系统Expertuser专家用户Exploitation开发Externalaudit外部审计Externaltarget夕卜部目标Facilities（environmental）（环境方面的）设施Facilitiesmanagement设施管理Failure故障,失效Fallback后备方案Fault故障,缺陷Faulttolerance容错（性）FaultTreeAnalysis（FTA）故障树分析法FinancialmanagementforITservicesIT服务贝才务管理Financialyear财务年度FirstLineSupport见''一线支持”Firsttimefixrate首次修复率Fix修复Fixnotes修复说明Flexibility灵活性ForwardScheduleofChanges（FSC）变更进度计划表（FSC）Fullcost完全成本Fullrelease整体发布Functionalescalation职能性升级Functionalmaintenance功能性维护Functionalmanagement功能管理Gradualrecovery逐步恢复Hacker黑客Hardcharging实收费用Hardware硬件Helpdesk帮助台Helpfulness帮助性Hierarchicalescalation结构性升级Hoax恶作剧邮件Hotstand-by热支持ICT信息和通讯技术(ICT)Immediaterecovery紧急恢复Impact影响，影响度Impactanalysis影响分析Impactcode影响度代码Impactscenario影响情境Incident事故Incidentcall事故呼叫Incidentcontrol事故控制Incidentlifecycle事故生命周期Incidentmanagement事故管理Incidentprocessing事故处理IncidentReport(IR)事故报告(IR)Indirectcost间接成本Information信息Information&CommunicationTechnology(ICT)信息与通信技术(ICT)Informationfunction信息功能Informationsecurityplan信息安全计划Informationsecuritypolicy信息安全策略Informationsystem信息系统Informationtechnology(IT)信息技术(IT)InformationTechnologyInfrastructureLibrary(ITIL)信息技术基础架构库(ITIL)Informedcustomer效益保证人Infrastructure基础架构，基础设施Initiator发起人Install安装Installability可安装性Integratedlife-cyclemanagement(ILM)集成生命周期管理(ILM)Integration集成(性)Integrity完整性Intelligentcustomer见''效益保证人”Interactiveprocessingrate交互式处理速度Interconnectivity互联t生Interface接口Interfaceability互连性Intermediaterecovery中期恢复InternationalOrganisationforStandardization(ISO)国际标准化组织(ISO)Interoperability协同性，互用性Inventorymanagement存货管理Invocation(ofbusinessrecoveryplans)启动(业务恢复计戈ij)Invocation(ofstandbyarrangements)启动(支持方案)Invocationandrecoveryphase启动和，恢复阶段ISOqualitystandardsISO质量标准ISO9001ISO9001IT信息技术(IT)ITauditIT审计ITAvailabilityMetricsModel(ITAMM)IT可用性指标模型(ITAMM)ITdirectorateIT委员会ITinfrastructureIT基础架构ITInfrastructureLibrary(ITIL)IT基础架构库(ITIL)ITmanagerIT经理，IT主管ITserviceIT服务ITServiceContinuityManagement(ITSCM)IT服务持续性管理(ITSCM)ITservicecontinuitymanagerIT服务持续性经理ITservicecontinuityplanIT服务持续性计划ITservicecontinuityplanningIT持续性规划ITServiceManagement(ITSM)IT服务管理ITserviceproviderIT服务提供商ITILIT基础架构库Key密钥KeyPerformanceIndicator(KPI)关键绩效(品质，性能)指标KeySuccessFac