英语应用文写作L3-Lesson3-Complaint-Letters课件

英语应用文写作L3Lesson3ComplaintLetters英语应用文写作L3Lesson3Complaint1I.TeachingObjectivesInthissectionyouwilllearn:1.Whatneedstobeincludedinacomplaintletter.2.Appropriategreetingsandclosingforcomplaintletters.3.Howandwhentowritecomplaintlettersappropriatetothesituation.II.TeachingTips1.Alwaysbepoliteinyourletter,evenifyouareangry.2.Beveryclearaboutwhenandhowyouwantthemtorespond(回应)toyourletter.3.Tellthemwhatyouwilldoifyouareunsatisfiedwiththeirattempttofixtheproblem.I.TeachingObjectives2IIITeachingProcedureStep1WarmupTherearetimeswhenweareunhappyordissatisfiedwithsomethingorsomeoneandwewantthesituationfixed.Inthesecasesyouwritealetterexplainingyourcomplaint.Mostcomplaintlettersinclude:1.Explaintheproblem;2.Whatoutcome(结果)youwanttohappen;3.Whenyouwouldlikethisfixed;4.Thewriterscontactinformation.IIITeachingProcedureStep1W3Step2PresentationMakesureyouaretruthfulinyourletter.Don’ttellthemthingsarewrongiftheyaren’tjusttomakeyourproblemsoundmoreimportant.Step2PresentationMakesureyo4Case1DearMr.Jones:OnOctober15,2013IrentedacaratyourBostonLoganAirportlocation.Unfortunately,thecardidnotworkproperlybecauseitbrokedownwithinanhourofrentingit,andIwasnotgivenarefundfortheonedayIwaswithoutacar.SoIamverydisappointed.Toresolvetheproblem,Iwouldappreciatemymoneyrefundedforthedaythatthecarwasbrokendown.Enclosedisacopyoftherentalagreement.Ilookforwardtoyourreplyandaresolutiontomyproblem.IwillwaituntilDecember1,2013beforeseekinghelpfromaconsumerprotectionagency.Pleaserespondtotheaboveaddressorbyphoneat978-364-1830.Case1DearMr.Jones:OnOctobe5Case1Questionsfordiscussion:Isthisaformalorinformalthank-youletter?____________________________________________________________ ____________________________________________________________2)Whatinthelettershowsthis?____________________________________________________________________________________________________________________________________________________________________________________3)Whatarethe2waysthatWuTingthanksMr.Rogers?___________________________________________________________ ______________________________________________________________________________________________________________________Case1Questionsfordiscussion6Case1：KeywordsandexpressionsKeywords:rent租unfortunately不幸地brokedown坏了refund退款disappointed失望的resolve解决resolution解决Seek寻找，寻求consumer消费者Usefulexpressionsrentalagreement租赁合同，租约lookforwardto期盼makesure务必complainabout抱怨Case1：Keywordsandexpression7Case2DearSir,Iamwritingtoexpressmyconcernoveryourhotelservice.FromOctober18to22,2013IlivedinyourSunnyHotel,onthewhole,mystayherewassatisfactory.Thehotelwascomfortableandtheroomwasbright.Butitwastoodirty.What'smore,thefoodwasawfulandtheservicewasreallyterrible.Ihavestayedinyourhotelforseveraltimesandeverythingisgettingworse,thoughthepriceisfair.Pleasetrytocleantheroomabitmoreoftenandfindsomeonewhoiscapableofcookingandwhoknowshowtotalkfriendlytoothers.Thankyouforyourtime.Iamlookingforwardtoyourreplyandaresolutiontotheproblem.Case2DearSir,8Case2:

QuestionsfordiscussionQuestionsfordiscussion:1)WhatisJennifer’scomplaintabout?_______________________________________________________________2)ListthethreethingsthatJennifercomplained:a.________________________________________b.________________________________________c.________________________________________HowdoesJenniferwantthehoteltofixtheproblem?______________________________________________________________________________________________________________________________Case2:Questionsfordiscuss9Case2：KeywordsandexpressionsKeywords:service服务comfortable舒适的fair公平的resolution解决Usefulexpressionsexpressone'sconcern表达某人的关心onthewhole总的来说What'smore而且becapableofdoing有能力做......lookforwardtodoing期待，期盼Case2：Keywordsandexpression10Note1.Allcomplaintlettersareformal.Itisveryimportantthatevenifyouareveryupsetyourwritingremainscalmandprofessional.Neversayrudethingsoruserudelanguage.Alwaysbecourteous.2.Writingalettertocomplainaboutsomethinghelpstogetproblemsfixedinatimelyway.Clearlystatewhattheproblemisandhowyouwouldliketoseeitfixed.Veryoftenawellwrittencomplaintletterwillhelpgetthewritersomesatisfactionabouttheproblem.Note1.Allcomplaintlettersa11Step3PracticeWriteanappropriategreetingandclosingforeachofthefollowingsituations.Besuretousecorrectpunctuation.1.ComplaintoChinaEasternAirlineaboutyourflightbeingcanceledandyourmoneywasnotrefunded.Greeting______________________________ Closing_______________________________2.Complaintoyourneighborabouttheloudpartytheyhadlastweekend.Greeting______________________________ Closing_______________________________3.Complaintothesupermarketmanageraboutthepoorserviceyoureceivedwhileshopping.Greeting______________________________ Closing_______________________________Step3PracticeWriteanappropr12IIWhenwewritecomplaintlettersweareoftenveryupset.Thiscancauseustowriterudeletters.Lookatthefollowingrudeletters.Usetheinformationaboutthecomplaintintheletterstore-writetheminanappropriateway.Letter1IIWhenwewritecomplaintlet13Dearidiot,

Doyouhavemonkeysworkinginyourfactory?ThestereoIjustpurchasedfromyoudoesn’twork.Itookittotherepairshopandwhentheylookedatittheysaiditwasmissingparts.Howstupiddoyouhavetobetomissinstallingwholepartsofthestereo?Ibetterhaveanewstereodeliveredtomyworkaddress,294MiddleStreetJonesport,Maine02435,beforetheendofnextweekorI’mgoingtosueyouforeverythingyou’reworth.I’mseriousaboutthis.Isuggestyoufirethepeopleworkingforyou,andfindsomeonewhoisn’tstupid.

Fixthisproblem!

GeorgeSmall

GeorgeSmallDearidiot,

Doyouhavemonkey14IILetter2DearLarry,Youareaterribleneighbor.Youletyourdogbarkallnightlong.Ifyoucan’tkeepyourmuttquietIamgoingtohavetocomeoverthereandkillit.Ifyoudon’tlikeityoucankissmyass.Iamsickandtiredofbeingkeptupallnight.IfIgetwokenupagaintonightbyallthatbarkingyouaregoingtoregretit.Iexpecttohearnothingbutsilencetonight.IfyouhaveaproblemyoucancomenextdoorandIwillbeatsomesenseintoyou.You’dbetterfixthisorelse,WilliamIILetter2DearLarry,15Letter2DearMary,

IamwritingtoexpressourheartfeltthanksforyourtakinggoodcareofSmartwhilewewereonholiday.Hewassuchahappydogwhenwegothome.Weknewhemusthavehadlotsoflovingattention.Younotonlysavedussomemoney,butalsosparedustheworryabouthimwhilewewereaway.Yourkindhelpisveryappreciated,notonlybySmart,butalsobyourwholefamilyaswell.____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yourssincerely,

WuTingLetter2DearMary,16III.Writeacomplaintletterforthefollowingcircumstances:

ComplaintoSamsungaboutthetelevisionyouboughtfromthemthatdidn’tworkwhenyougotithome.III.Writeacomplaintletter17IVMini-ProjectsOption1Thinkaboutsomethingyouhaverecentlypurchasedthatdidn’tworkaswellasyouwouldhaveliked.Researchthecompanythatmadetheproductandwriteacomplaintlettertothemabouttheproduct.Besuretotellthemwhenandwhereyoupurchasedtheproductandhowmuchyoupaidforit.Ifyouhavethereceipt,besuretomentionitintheletterandalsosenditalongwiththelettertothecompany.IVMini-ProjectsOption118IVMini-ProjectsOption2Chooseacountrythatyoufeelisnottreatingyourcountryfairly.Writealettertotheleaderofthatcountrycomplainingaboutthetreatmentyoufeelyourcountryisreceiving.Forexample,youcouldwritealettertothepresidentoftheUnitedStatescomplainingaboutatreatythatwasjustsignedsayingthatyourcountrydoesnotowntherightstoanislandoffyourcoast.Whomeveryouchoosetowritetobesuretoberespectfulandcompletelyexplainwhatyouthinktheproblemisandwhattheycoulddotofixtheproblem.IVMini-ProjectsOption219答案Case1Questionsfordiscussion:

JenniferiscomplainingthatthecarrentedfromBostonLoganAirportlocationbrokedownwithinanhourofrentingit,andshewasnotgivenarefundfortheonedayshewaswithoutacar.Thecarrentalcompanycanrefundthemoneyforthedaythatthecarwasbrokendown.ShewantstheproblemfixeduntilDecember1,2013.Phone:978-364-1830Address:12BeechStreet,Farmingdale,Maine答案Case1Questionsfordiscuss20Case2Questionsfordiscussion:

Case2Questionsfordiscussion:Jennifercomplainsaboutthehotelservice.a.itwastoodirty.b.thefoodwasawful.c.theservicewasreallyterrible.Jenniferwantsthehoteltrytocleantheroomabitmoreoftenandfindsomeonewhoiscapableofcookingandwhoknowshowtotalkfriendlytoothers.Case2Questionsfordiscussio21Task3Practice

Task3PracticeI.1.

Greeting:DearMr.Sun: Closing:Respectfully,2.Greeting:DearMrs.Jones: Closing:Sincerely,3.Greeting:DearMr.Lemont: Closing:Yourstruly,Task3Practice

Task3Practice22II.Letter1

DearSir,Iamwritingtoexpressmyconcernoverthestereo.ThestereoIjustpurchasedfromyoudoesn’twork.Itookittotherepairshopandwhentheylookedatittheysaiditwasmissingparts.Iamverydisappointed.Toresolvetheproblem,Iwouldappreciateanewstereodeliveredtomyworkaddress,294MiddleStreetJonesport,Maine02435,beforetheendofnextweek.Ilookforwardtoyourreplyandaresolutiontomyproblem.Sincerely,GeorgeSmallII.Letter1

23Letter2

Letter2DearLarry,Iamwritingtoexpressmyconcernoveryourdog.Youletyourdogbarkallnightlong.Iamsickandtiredofbeingkeptupallnight.Youhadbetterkeepyourdogquiet.Iexpecttohearnothingbutsilencetonight.Ilookforwardtoyourreplyandaresolutiontotheproblem.Iremain,WilliamLetter2

Letter224III.

DearSir:IamwritingtoexpressmyconcernoverthetelevisionwhichIboughtonMay12,2013atyourSamsungStore.Unfortunately,thetelevisiondidnotworkafterIgotithome.SoIamverydisappointed.Toresolvetheproblem,PleasesendsomeonetorepairitassoonaspossibleorIwouldappreciateanewtelevision.Enclosedisacopyofthepurchaseinvoice.Ilookforwardtoyourreplyandaresolutiontomyproblem.Pleasecontactmeat988-384-1842.Sincerely,LiTaoIII.

DearSir:25英语应用文写作L3Lesson3ComplaintLetters英语应用文写作L3Lesson3Complaint26I.TeachingObjectivesInthissectionyouwilllearn:1.Whatneedstobeincludedinacomplaintletter.2.Appropriategreetingsandclosingforcomplaintletters.3.Howandwhentowritecomplaintlettersappropriatetothesituation.II.TeachingTips1.Alwaysbepoliteinyourletter,evenifyouareangry.2.Beveryclearaboutwhenandhowyouwantthemtorespond(回应)toyourletter.3.Tellthemwhatyouwilldoifyouareunsatisfiedwiththeirattempttofixtheproblem.I.TeachingObjectives27IIITeachingProcedureStep1WarmupTherearetimeswhenweareunhappyordissatisfiedwithsomethingorsomeoneandwewantthesituationfixed.Inthesecasesyouwritealetterexplainingyourcomplaint.Mostcomplaintlettersinclude:1.Explaintheproblem;2.Whatoutcome(结果)youwanttohappen;3.Whenyouwouldlikethisfixed;4.Thewriterscontactinformation.IIITeachingProcedureStep1W28Step2PresentationMakesureyouaretruthfulinyourletter.Don’ttellthemthingsarewrongiftheyaren’tjusttomakeyourproblemsoundmoreimportant.Step2PresentationMakesureyo29Case1DearMr.Jones:OnOctober15,2013IrentedacaratyourBostonLoganAirportlocation.Unfortunately,thecardidnotworkproperlybecauseitbrokedownwithinanhourofrentingit,andIwasnotgivenarefundfortheonedayIwaswithoutacar.SoIamverydisappointed.Toresolvetheproblem,Iwouldappreciatemymoneyrefundedforthedaythatthecarwasbrokendown.Enclosedisacopyoftherentalagreement.Ilookforwardtoyourreplyandaresolutiontomyproblem.IwillwaituntilDecember1,2013beforeseekinghelpfromaconsumerprotectionagency.Pleaserespondtotheaboveaddressorbyphoneat978-364-1830.Case1DearMr.Jones:OnOctobe30Case1Questionsfordiscussion:Isthisaformalorinformalthank-youletter?____________________________________________________________ ____________________________________________________________2)Whatinthelettershowsthis?____________________________________________________________________________________________________________________________________________________________________________________3)Whatarethe2waysthatWuTingthanksMr.Rogers?___________________________________________________________ ______________________________________________________________________________________________________________________Case1Questionsfordiscussion31Case1：KeywordsandexpressionsKeywords:rent租unfortunately不幸地brokedown坏了refund退款disappointed失望的resolve解决resolution解决Seek寻找，寻求consumer消费者Usefulexpressionsrentalagreement租赁合同，租约lookforwardto期盼makesure务必complainabout抱怨Case1：Keywordsandexpression32Case2DearSir,Iamwritingtoexpressmyconcernoveryourhotelservice.FromOctober18to22,2013IlivedinyourSunnyHotel,onthewhole,mystayherewassatisfactory.Thehotelwascomfortableandtheroomwasbright.Butitwastoodirty.What'smore,thefoodwasawfulandtheservicewasreallyterrible.Ihavestayedinyourhotelforseveraltimesandeverythingisgettingworse,thoughthepriceisfair.Pleasetrytocleantheroomabitmoreoftenandfindsomeonewhoiscapableofcookingandwhoknowshowtotalkfriendlytoothers.Thankyouforyourtime.Iamlookingforwardtoyourreplyandaresolutiontotheproblem.Case2DearSir,33Case2:

QuestionsfordiscussionQuestionsfordiscussion:1)WhatisJennifer’scomplaintabout?_______________________________________________________________2)ListthethreethingsthatJennifercomplained:a.________________________________________b.________________________________________c.________________________________________HowdoesJenniferwantthehoteltofixtheproblem?______________________________________________________________________________________________________________________________Case2:Questionsfordiscuss34Case2：KeywordsandexpressionsKeywords:service服务comfortable舒适的fair公平的resolution解决Usefulexpressionsexpressone'sconcern表达某人的关心onthewhole总的来说What'smore而且becapableofdoing有能力做......lookforwardtodoing期待，期盼Case2：Keywordsandexpression35Note1.Allcomplaintlettersareformal.Itisveryimportantthatevenifyouareveryupsetyourwritingremainscalmandprofessional.Neversayrudethingsoruserudelanguage.Alwaysbecourteous.2.Writingalettertocomplainaboutsomethinghelpstogetproblemsfixedinatimelyway.Clearlystatewhattheproblemisandhowyouwouldliketoseeitfixed.Veryoftenawellwrittencomplaintletterwillhelpgetthewritersomesatisfactionabouttheproblem.Note1.Allcomplaintlettersa36Step3PracticeWriteanappropriategreetingandclosingforeachofthefollowingsituations.Besuretousecorrectpunctuation.1.ComplaintoChinaEasternAirlineaboutyourflightbeingcanceledandyourmoneywasnotrefunded.Greeting______________________________ Closing_______________________________2.Complaintoyourneighborabouttheloudpartytheyhadlastweekend.Greeting______________________________ Closing_______________________________3.Complaintothesupermarketmanageraboutthepoorserviceyoureceivedwhileshopping.Greeting______________________________ Closing_______________________________Step3PracticeWriteanappropr37IIWhenwewritecomplaintlettersweareoftenveryupset.Thiscancauseustowriterudeletters.Lookatthefollowingrudeletters.Usetheinformationaboutthecomplaintintheletterstore-writetheminanappropriateway.Letter1IIWhenwewritecomplaintlet38Dearidiot,

Doyouhavemonkeysworkinginyourfactory?ThestereoIjustpurchasedfromyoudoesn’twork.Itookittotherepairshopandwhentheylookedatittheysaiditwasmissingparts.Howstupiddoyouhavetobetomissinstallingwholepartsofthestereo?Ibetterhaveanewstereodeliveredtomyworkaddress,294MiddleStreetJonesport,Maine02435,beforetheendofnextweekorI’mgoingtosueyouforeverythingyou’reworth.I’mseriousaboutthis.Isuggestyoufirethepeopleworkingforyou,andfindsomeonewhoisn’tstupid.

Fixthisproblem!

GeorgeSmall

GeorgeSmallDearidiot,

Doyouhavemonkey39IILetter2DearLarry,Youareaterribleneighbor.Youletyourdogbarkallnightlong.Ifyoucan’tkeepyourmuttquietIamgoingtohavetocomeoverthereandkillit.Ifyoudon’tlikeityoucankissmyass.Iamsickandtiredofbeingkeptupallnight.IfIgetwokenupagaintonightbyallthatbarkingyouaregoingtoregretit.Iexpecttohearnothingbutsilencetonight.IfyouhaveaproblemyoucancomenextdoorandIwillbeatsomesenseintoyou.You’dbetterfixthisorelse,WilliamIILetter2DearLarry,40Letter2DearMary,

IamwritingtoexpressourheartfeltthanksforyourtakinggoodcareofSmartwhilewewereonholiday.Hewassuchahappydogwhenwegothome.Weknewhemusthavehadlotsoflovingattention.Younotonlysavedussomemoney,butalsosparedustheworryabouthimwhilewewereaway.Yourkindhelpisveryappreciated,notonlybySmart,butalsobyourwholefamilyaswell.____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yourssincerely,

WuTingLetter2DearMary,41III.Writeacomplaintletterforthefollowingcircumstances:

ComplaintoSamsungaboutthetelevisionyouboughtfromthemthatdidn’tworkwhenyougotithome.III.Writeacomplaintletter42IVMini-ProjectsOption1Thinkaboutsomethingyouhaverecentlypurchasedthatdidn’tworkaswellasyouwouldhaveliked.Researchthecompanythatmadetheproductandwriteacomplaintlettertothemabouttheproduct.Besuretotellthemwhenandwhereyoupurchasedtheproductandhowmuchyoupaidforit.Ifyouhavethereceipt,besuretomentionitintheletterandalsosenditalongwiththelettertothecompany.IVMini-ProjectsOption143IVMini-ProjectsOption2Chooseacountrythatyoufeelisnottreatingyourcountryfairly.Writealettertotheleaderofthatcountrycomplainingaboutthetreatmentyoufeelyourcountryisreceiving.Forexample,youcouldwritealettertothepresidentoftheUnitedStatescomplainingaboutatreatythatwasjustsignedsayingthatyourcountrydoesnotowntherightstoanislandoffyourcoast.Whomeveryouchoosetowritetobesuretoberespectfulandcompletelyexplainwhatyouthinktheproblemisandwhattheycoulddotofixtheproblem.IVMini-ProjectsOption244答案Case1Questionsfordiscussion:

JenniferiscomplainingthatthecarrentedfromBostonLoganAirportlocationbrokedow