饭店专业英语Part-3-Unit-20-Banquet-Service课件

Unit20

BanquetService

Unit20

BanquetService1LearningObjectivesInthisunityouwilllearn:HowtomakeabanquetreservationHowtoserveguestsatabanquetLearningObjectivesInthisuni2❶

SNAPSHOT

aspecialwayforgueststohaveadinnertogether❶SNAPSHOTaspecialway3Whatkindofbanquetdoyouknow?

WeddingBanquet婚礼宴会CocktailParty鸡尾酒会Whatkindofbanquetdoyoukn4OfficeParty公司聚餐

FarewellBanquet告别宴会OfficeParty公司聚餐FarewellBa5SpringParty年夜饭CateringParty

外卖酒会SpringPartyCateringParty6Haveyoueverattendedsomebanquetbefore?Couldyoutellussomespecificsaboutthatbanquet?Haveyoueverattendedsomeba7TheprocedureofmakingabanquetreservationStep1Greetguest问候客人Step2Getinformation(time,

price,

specialrequirement,quantity)询问信息Step3Confirmalltheinformation确认信息Step4Showyourappreciation表示感谢Theprocedureofmakingabanq8TheprocedureofbanquetserviceFilltheblankswiththewordsyouhavelearned.Step1_____theguest引领客人Step2_____theguesttothetable安排客人就座Step3_____theteaordrinks茶水服务Step4_____thedish上菜服务Step5______thebillbyhost主人买单Step6______theguest送客Theprocedureofbanquetservi9❷

CONVERSATION❷CONVERSATION10DiscussionHowmuchwouldtheguestspendforeachtable?Wouldthatincludedrinks?DiscussionHowmuchwouldthe11Dialogue1

Scene:Mr.WhiteistelephoningtotheCityWallRestaurant.Whichdaywouldthebanquetbeheld?(R:Receptionist;G:Mr.White)R:Goodmorning,CityWallRestaurant.Lindaspeaking,howcanIhelpyou?G:I’mphoningtoaskifyoucouldarrangeanofficebanquet.R:Waitamoment,please…Whichdaywouldyoulike?G:May3rd.R:Yes,sir.Letmecheckournote.…Excuseme,sir.MayIknowyourarrivaltime?G:About7:00pm.R:Yes,sir.Howmanypersons,please?G:Twenty.R:Yes,sir.Thereisasuitableroomforyou.Howmanytableswouldyoulike?G:Twotablesplease.R:Yes,sir.Howmuchwouldyouliketospendforeachtable?Dialogue1

Scene:Mr.Whitei12Dialogue1G:1000yuanforeachtable.R:Excuseme,sir.Wouldtheyincludedrinks?G:Includingdrinks.R:Thankyou,sir.MayIknowyournameandyourtelephonenumber?G:PeterWhiteandmytelephoneis61903582.R:Thanksyou,sir.Iwillsendanemailtoconfirmthedetails.MayIhaveyouremailaddress?G:PeterWhite@.R:Thankyou,Mr.White.Doyouhaveanyspecialrequirements?G:No,thankyou.R:Withpleasure.Wearelookingforwardtoseeingyou.Dialogue1G:1000yuanforea13DiscussionWhatdoestheguestshowtothewaitressbeforehimenjoyingthebanquet?Whatdoestheguestaskfor?DiscussionWhatdoestheguest14Dialogue2Whichdosetheguestchoose,teaorcoffee?(G:Mr.White;H:Hostess;W:Waitress)

H:Goodafternoon,sir.Welcometoourrestaurant.AreyouhavingforSteven’sweddingbanquet?G:Yes.I’mSteven’sfriend,butIdon’tknowwhereshouldIsit?H:Excuseme,sir.MayIlookatyourinvitationcard?G:Ofcourse.Hereitis.H:Thankyou,Mr.White.Thisway,please.Isthistableallright?G:Right.H:Pleasetakeyourseat.Thewaitresswillbebacktotakeyourorder.Amomentplease.(Afewminuteslater,thewaitressiscomingheretoservedrinks.)W:Excuseme,Mr.White.Whichdoyouprefer,teaorcoffee?G:Coffee,Please.W:Withsugarormilk?G:Bothofthem.Scene:Mr.WhiteiscomingheretojoinSteven’sweddingbanquet.Dialogue2Whichdosethegues15Dialogue2W:Thankyou,Mr.White.Waitamomentplease…Excuseme,Mr.White.Hereisyourcoffee.Pleaseenjoyyourself.(Aweddingbanquetisbeginning.)W:Excuseme,Mr.White.MayIservethedishesforyou?G:Certainly.W:Sorrytohavekeptyouwaiting.YourLemonChicken.(Serveotherdishesfortheguest.)W:Excuseme,Mr.White.Thisisyourlastdish.Enjoyyourself.G:Pleaseaddonemorespoontoourtable.W:Yes,Mr.White.Pleasewaitamoment....Excuseme,Mr.White.Hereyouare.Ifyouneedanythingelsejustcallme.G:Thankyou.W:Withpleasure.(Nowtheguestsareoutofthediningroom.)W:Thankyou,Mr.White.Hopetoseeyouagain.Dialogue2W:Thankyou,Mr.W16KeyWordsandPhrasesemail[‘i:meil]n.电子邮件confirm[kən'fə:m]vt.确认detail[‘diteil]n.细节invitationcard邀请卡weddingbanquet婚宴KeyWordsandPhrasesemail[‘i17❸

FOCUSIN❸FOCUSIN18Differentwaysofbanquet

serviceIfyouneedanythingelsejustcallme.如果您有什么事请叫我。Letmecheckournoteif…让我查一下我们的记录是否…You’dliketo…您想要…Howmuchwouldyouliketospendforeachtable?您每一桌的消费是多少？Howmuchper-headwouldyouliketospend?您的人均消费是多少？Wouldtheyincludedrinksorbeextra?这些含酒水吗？Wearelookingforwardtoseeingyou.我们期待着见到您。Thisisyourlastdish.Pleaseenjoyyourself.这是您的最后一道菜,请慢用。MayIlookatyourinvitationcard?我可以看您的邀请卡吗？MayIchangetheplateforyou?我可以为您更换骨碟吗？MayIcleanthetableforyou?我可以为您清理桌子吗？MayIseparatethefishforyou?我可以为您分鱼吗？MayItaketheglassaway?我可以吧这个杯子撤下吗？MayImovetheplatetotheside?我能把这个盘子移到旁边吗？MayIchangeitwithasmallerone?我能把它放到小盘子里吗？Differentwaysofbanquetserv19Usingwhatyouhavelearnedabove.A.Gettingthemessage:(W:Waiter/Waitress;G:Guest)Situation1W:________________________?G:July7th.Situation2W:_______________________?G:Around200persons.

Usingwhatyouhavelearnedab20Situation3W:________________________?G:Iwouldliketohave3tables.Situation4W:________________________?G:UnderthenameofMr.Chen.Situation5W:_________________________?G:I’dliketojoinourcompany’cocktailbanquet.Situation321B.Fillintheblankswiththewordsyouhavelearned.1.MayI________yourinvitationcard?2.Please____yourseat.3.Whichdoyou____,teaorcoffee?4.____yourself,please.5.Sorryto________youwaiting.6.MayI____theplateforyou?7.Please________morespoon____ourtable.B.Fillintheblankswiththe22C.Findthewordthatisdifferentofeachgroup.1.ShallotSugarSaltKetchupVinegar______

2.StewedSteamedFriedCrispBraised______

3.BreadCakeBiscuitRiceHamburger______4.TomatoStrawberryCabbagePeaSpinach______5.MineralwaterGinOrangejuicePurifiedwaterGreentea______C.Findthewordthatisdiffe23❺LISTENINGSelf-Service❺LISTENINGSelf-Service24Directions:Listentothedialogueaboutpayingthebillattherestaurantandcompleteit.(W:Waiter;G:Guest)W:Excuseme,sir.

?G:Bycreditcard.W:Yes,sir.

?G:Certainly.Hereyouare.W:(Takeaform)_______________?G:Yes.(Afewminuteslater)W:Thankyou,sir._______________.Ihopeyouhaveagoodday.G:Thesametoyou.Directions:Listentothedia25Readthedialogueagainandanswerthequestions:

Howmanywaystohelptheguestpayforthe

banquet？Whatarethey?Howtohelptheguestpaythebillbycreditcard?Readthedialogueagainandan26❻INTERCHANGEACTIVITIESBanquetService❻INTERCHANGEACTIVITIESBanque27A.

Makeadialogueaccordingtothesituationbelow.AguestisintheChineseRestauranttojoinabanquet,whichwillbeginin20minuets.Pleaseleadtheguesttothewaitingroomfirst.A.Makeadialogueaccordingt28B.

Role-play:Atabirthdayparty

Withyourclassmates,playalltheroles(awaiter/waitressand6guests).Thereisabirthdaypartyintherestaurant.KeyWords:BirthdaycakeLongevitynoodlesMatchCandlesB.Role-play:Atabirthdaypa29C.

ClassactivityTopic:You’dliketo…Purpose:PracticerepeatingtheinformationPlace:AttherestaurantPutyourclassmatesintomanygroups.Oneisawaiter/waitress.thersareguests.Thewaiter/waitersrepeatalltheinformationyougotfromtheguests.Example:G:Iwanttohaveatablefor3people.Pleaseaddababy’schair.W:Excuseme,sir.You’dliketohaveatablefor3peopleandyouwanttoaddababy’schairtoyourtable.AmIright?C.ClassactivityTopic:You’d30❼

HOMEWORKA.

TranslatethesentencesintoEnglish.1.您想如何安排您的桌子？2.我们会为您提前准备好一切。3.对不起，先生，五月一日我们已经有预定了，您介意更改时间吗？4.我们可以为您提供各种宴会服务。5.您的酒水是如何收费？❼HOMEWORKA.Translatethesen31Unit20

BanquetService

Unit20

BanquetService32LearningObjectivesInthisunityouwilllearn:HowtomakeabanquetreservationHowtoserveguestsatabanquetLearningObjectivesInthisuni33❶

SNAPSHOT

aspecialwayforgueststohaveadinnertogether❶SNAPSHOTaspecialway34Whatkindofbanquetdoyouknow?

WeddingBanquet婚礼宴会CocktailParty鸡尾酒会Whatkindofbanquetdoyoukn35OfficeParty公司聚餐

FarewellBanquet告别宴会OfficeParty公司聚餐FarewellBa36SpringParty年夜饭CateringParty

外卖酒会SpringPartyCateringParty37Haveyoueverattendedsomebanquetbefore?Couldyoutellussomespecificsaboutthatbanquet?Haveyoueverattendedsomeba38TheprocedureofmakingabanquetreservationStep1Greetguest问候客人Step2Getinformation(time,

price,

specialrequirement,quantity)询问信息Step3Confirmalltheinformation确认信息Step4Showyourappreciation表示感谢Theprocedureofmakingabanq39TheprocedureofbanquetserviceFilltheblankswiththewordsyouhavelearned.Step1_____theguest引领客人Step2_____theguesttothetable安排客人就座Step3_____theteaordrinks茶水服务Step4_____thedish上菜服务Step5______thebillbyhost主人买单Step6______theguest送客Theprocedureofbanquetservi40❷

CONVERSATION❷CONVERSATION41DiscussionHowmuchwouldtheguestspendforeachtable?Wouldthatincludedrinks?DiscussionHowmuchwouldthe42Dialogue1

Scene:Mr.WhiteistelephoningtotheCityWallRestaurant.Whichdaywouldthebanquetbeheld?(R:Receptionist;G:Mr.White)R:Goodmorning,CityWallRestaurant.Lindaspeaking,howcanIhelpyou?G:I’mphoningtoaskifyoucouldarrangeanofficebanquet.R:Waitamoment,please…Whichdaywouldyoulike?G:May3rd.R:Yes,sir.Letmecheckournote.…Excuseme,sir.MayIknowyourarrivaltime?G:About7:00pm.R:Yes,sir.Howmanypersons,please?G:Twenty.R:Yes,sir.Thereisasuitableroomforyou.Howmanytableswouldyoulike?G:Twotablesplease.R:Yes,sir.Howmuchwouldyouliketospendforeachtable?Dialogue1

Scene:Mr.Whitei43Dialogue1G:1000yuanforeachtable.R:Excuseme,sir.Wouldtheyincludedrinks?G:Includingdrinks.R:Thankyou,sir.MayIknowyournameandyourtelephonenumber?G:PeterWhiteandmytelephoneis61903582.R:Thanksyou,sir.Iwillsendanemailtoconfirmthedetails.MayIhaveyouremailaddress?G:PeterWhite@.R:Thankyou,Mr.White.Doyouhaveanyspecialrequirements?G:No,thankyou.R:Withpleasure.Wearelookingforwardtoseeingyou.Dialogue1G:1000yuanforea44DiscussionWhatdoestheguestshowtothewaitressbeforehimenjoyingthebanquet?Whatdoestheguestaskfor?DiscussionWhatdoestheguest45Dialogue2Whichdosetheguestchoose,teaorcoffee?(G:Mr.White;H:Hostess;W:Waitress)

H:Goodafternoon,sir.Welcometoourrestaurant.AreyouhavingforSteven’sweddingbanquet?G:Yes.I’mSteven’sfriend,butIdon’tknowwhereshouldIsit?H:Excuseme,sir.MayIlookatyourinvitationcard?G:Ofcourse.Hereitis.H:Thankyou,Mr.White.Thisway,please.Isthistableallright?G:Right.H:Pleasetakeyourseat.Thewaitresswillbebacktotakeyourorder.Amomentplease.(Afewminuteslater,thewaitressiscomingheretoservedrinks.)W:Excuseme,Mr.White.Whichdoyouprefer,teaorcoffee?G:Coffee,Please.W:Withsugarormilk?G:Bothofthem.Scene:Mr.WhiteiscomingheretojoinSteven’sweddingbanquet.Dialogue2Whichdosethegues46Dialogue2W:Thankyou,Mr.White.Waitamomentplease…Excuseme,Mr.White.Hereisyourcoffee.Pleaseenjoyyourself.(Aweddingbanquetisbeginning.)W:Excuseme,Mr.White.MayIservethedishesforyou?G:Certainly.W:Sorrytohavekeptyouwaiting.YourLemonChicken.(Serveotherdishesfortheguest.)W:Excuseme,Mr.White.Thisisyourlastdish.Enjoyyourself.G:Pleaseaddonemorespoontoourtable.W:Yes,Mr.White.Pleasewaitamoment....Excuseme,Mr.White.Hereyouare.Ifyouneedanythingelsejustcallme.G:Thankyou.W:Withpleasure.(Nowtheguestsareoutofthediningroom.)W:Thankyou,Mr.White.Hopetoseeyouagain.Dialogue2W:Thankyou,Mr.W47KeyWordsandPhrasesemail[‘i:meil]n.电子邮件confirm[kən'fə:m]vt.确认detail[‘diteil]n.细节invitationcard邀请卡weddingbanquet婚宴KeyWordsandPhrasesemail[‘i48❸

FOCUSIN❸FOCUSIN49Differentwaysofbanquet

serviceIfyouneedanythingelsejustcallme.如果您有什么事请叫我。Letmecheckournoteif…让我查一下我们的记录是否…You’dliketo…您想要…Howmuchwouldyouliketospendforeachtable?您每一桌的消费是多少？Howmuchper-headwouldyouliketospend?您的人均消费是多少？Wouldtheyincludedrinksorbeextra?这些含酒水吗？Wearelookingforwardtoseeingyou.我们期待着见到您。Thisisyourlastdish.Pleaseenjoyyourself.这是您的最后一道菜,请慢用。MayIlookatyourinvitationcard?我可以看您的邀请卡吗？MayIchangetheplateforyou?我可以为您更换骨碟吗？MayIcleanthetableforyou?我可以为您清理桌子吗？MayIseparatethefishforyou?我可以为您分鱼吗？MayItaketheglassaway?我可以吧这个杯子撤下吗？MayImovetheplatetotheside?我能把这个盘子移到旁边吗？MayIchangeitwithasmallerone?我能把它放到小盘子里吗？Differentwaysofbanquetserv50Usingwhatyouhavelearnedabove.A.Gettingthemessage:(W:Waiter/Waitress;G:Guest)Situation1W:________________________?G:July7th.Situation2W:_______________________?G:Around200persons.

Usingwhatyouhavelearnedab51Situation3W:________________________?G:Iwouldliketohave3tables.Situation4W:________________________?G:UnderthenameofMr.Chen.Situation5W:_________________________?G:I’dliketojoinourcompany’cocktailbanquet.Situation352B.Fillintheblankswiththewordsyouhavelearned.1.MayI________yourinvitationcard?2.Please____yourseat.3.Whichdoyou____,teaorcoffee?4.____yourself,please.5.Sorryto________youwaiting.6.MayI____theplateforyou?7.Please________morespoon____ourtable.B.Fillintheblankswiththe53C.Findthewordthatisdifferentofeachgroup.1.ShallotSugarSaltKetchupVinegar______

2.StewedSteamedFriedCrispBraised______

3.BreadCakeBiscuitRiceHamburger______4.TomatoStrawberryCabbagePeaSpinach______5.MineralwaterGinOrangejuicePurifiedwaterGreentea______C.Findthewordthatisdiffe54❺LISTENINGSelf-Service❺LISTENINGSelf-Service55Directions:Listentothedialogueaboutpayingthebillattherestaurantandcompleteit.(W:Waiter;G:Guest)W:Excuseme,sir.

?G:Bycreditcard.W: